Acoma

Hotels
8.4 (40 reviews)
Salinas 757 entre Av. 31 de Octubre y Ricaurte , Otavalo , EC

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
8.15
Reviews indicate cleanliness was appreciated, but some rooms had issues.
Service
9.15
Staff were described as friendly and helpful.
Location
9.15
Close to the market and other attractions, very convenient.
Room Quality
7.15
Rooms felt like a hostel rather than a 3-star hotel, with some comfort issues.
Amenities
8.15
Breakfast and security are good, but some missing comforts were noted.
Value for Money
8.15
Good service and location indicate decent value despite room quality issues.
Food and Beverage
8.65
Breakfast was elegant and well-prepared.
Overall Experience
8.65
Overall, guests had a pleasant experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:10

Property Description

Stunning Views of Imbabura Volcano
Located in Otavalo, Acoma Hotel offers bright rooms with private bathrooms, showcasing stunning views of the Imbabura Volcano. The white bed spreads and LCD cable TV in each room provide a cozy and comfortable stay for guests.

Convenient Location near Handicraft Market
Just 2 blocks away from the famous handicraft market, guests at Acoma Hotel can immerse themselves in the vibrant culture of "La Plaza de Ponchos". The hotel's proximity to the commercial area allows for easy exploration of the surroundings.

Convenient Services and Amenities
Guests can enjoy the convenience of room service and unwind in the garden. Additionally, laundry, ironing, and dry cleaning services are available upon request, ensuring a hassle-free stay. With the bus terminal only 700 meters away and free parking provided, Acoma Hotel offers both comfort and convenience for its guests.

Book your stay at Acoma Hotel now for a memorable experience in Otavalo!

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 40 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
J
Jennifer • family_with_children • us
9
Aojamiento cómodo para toda la familia
Pros:

El personal fue acogedor y muy atento. Nos ofrecieron una opción de desayuno alternativa para adaptarse a las alergias alimentarias de nuestra familia. El estilo de decoración tenía toques rústicos, pero con comodidades modernas. Nuestra familia incluía a dos personas mayores y a un niño, y todos estuvimos muy cómodos.

Cons:

Como nuestra habitación daba a la calle, hubo mucho ruido durante toda la noche. Si nos volvemos a hospedar en Acoma en el futuro, pediremos una habitación diferente.

2026-10-14 • via Nuitee
J
Jaroslav Svoboda • extended_group • cz
9
2026-10-11 • via Nuitee
M
Max • extended_group • de
9
2026-10-08 • via Nuitee
M
Max • extended_group • de
10
2026-08-23 • via Nuitee
P
Peter • couple • au
10
Beautifully presented hacienda, close to the market
Pros:

Beautiful hacienda located close to the markets. Spacious rooms. Great breakfast

2026-06-29 • via Nuitee
M
Milton Rafel • family_with_children • ec
10
2026-05-26 • via Nuitee
S
Sebastián • couple • ec
9
Muy buena un poco de ruido, pero muy cordiales
Pros:

La suite

Cons:

Todo bien

2026-05-07 • via Nuitee
N
Nicolas • couple • ec
10
2026-03-17 • via Nuitee
A
Amanda • couple • gb
8
A great boutique hotel
Pros:

Quiet location but close to Poncho market and restaurants.
Lovely staff and good breakfast.

2026-03-06 • via Nuitee
I
Iñaki • couple • es
4
No repetiría
Pros:

Su ubicación

Cons:

Calidad precio muy mal.
La habitación muy pequeña y con una puerta con cristal, así que entraba luz durante toda la noche. La ducha decepcionante; tuve que pedir ducharme en otra habitación al día siguiente.

2026-03-01 • via Nuitee
K
Kara • couple • us
10
Amazing stay, the staff was so helpful and scheduled a great tour for us, would absolutely Stay here again
Pros:

The staff, the breakfast, the decor , the location— all amazing! Such a cute hotel.

Cons:

The two twin beds were pretty uncomfortable and very squeaky

2026-02-25 • via Nuitee
J
Joanne • couple • ca
8
Pros:

Location secure parking

Cons:

No hot water or pressure for showers, not hot tub as advertised, or spa.

2026-02-23 • via Nuitee
D
DONOSO • family_with_children • ec
7
Pros:

La ubicación

Cons:

La habitación tuve que cambiarme varias, había mal olor en la una habitación personal veces y me dieron una que no valía el precio que pague

2026-01-05 • via Nuitee
V
Velvet • extended_group • ec
9
Agradable y tranquila
Pros:

Un bonito lugar , nos gustó la chimenea donde se puede disfrutar de un momento de relax

Cons:

La habitación que nos tocó tenía una claraboya que nos daba directamente en la cara y en la mañana fue un poco molesto para dormir

2026-01-04 • via Nuitee
D
DONOSO • solo_traveller • ec
7
2026-01-02 • via Nuitee
M
Mark Allan • couple • de
8
2025-12-22 • via Nuitee
S
Sri Hapsari • couple • gb
7
Good location and value
2025-12-13 • via Nuitee
E
Elena Ojeda • extended_group • ec
10
Pros:

El lugar es muy bonito, todo estaba limpio, está a dos cuadras de la plaza de los ponchos, tienen parqueadero propio y seguro. El desayuno estuvo bien.

2025-12-03 • via Nuitee
F
Francisco • couple • ec
7
2025-11-10 • via Nuitee
N
Nadine • couple • fr
10
Pros:

Sa situation , sa propreté

Cons:

Le lit trop petit pour un couple

2025-09-18 • via Nuitee