Galaxy Grand Hotel

Hotels
7.8 (85 reviews)
82/1 Mahagasthota, Nuwara Eliya , Nuwara Eliya , lk
+94 522 223 628

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Hiking
See all facilities

Review Highlights

Pros:
Attentive staff
Great views
Good food
Cons:
Cleanliness issues
Mold odors
Maintenance problems

Categories

Cleanliness
5.88
There were complaints about mold and odor in the rooms, impacting the perceived cleanliness.
Service
8.85
Staff were attentive and friendly, helping guests with various needs.
Location
8.89
Excellent location with great views of Lake Gregory and easy access to the city.
Room Quality
6.84
Rooms spacious but with issues like mold and odors affecting comfort.
Amenities
8.37
Amenities were standard for the tier, though there were maintenance issues.
Value for Money
6.83
Some guests felt the stay did not justify the price paid due to cleanliness issues.
Food and Beverage
8.88
Breakfast and dining options praised for taste and variety.
Overall Experience
7.85
Mixed reviews with superb views but significant concerns about cleanliness and maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 10:54

Property Description

Luxurious Accommodation with Stunning Views
Located in Nuwara Eliya, Galaxy Grand Hotel offers a comfortable stay with a terrace overlooking picturesque landscapes. Guests can enjoy free WiFi and convenient free parking.

Culinary Delights
Indulge in a diverse dining experience at our on-site restaurant, serving a variety of cuisines including American, Chinese, and British dishes. Special dietary needs such as vegetarian, halal, and vegan options are also catered to with excellence.

Recreational Activities
For adventure enthusiasts, the hotel provides easy access to cycling routes, with bike rental services available on-site. Explore the scenic surroundings and enjoy an active holiday at this 3-star retreat.

Book your stay at Galaxy Grand Hotel now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CMB

Location

Guest Reviews

7.8
Based on 85 reviews
Cleanliness: 5.88
Service: 8.85
Location: 8.89
Room Quality: 6.84
Amenities: 8.37
Value for Money: 6.83
Food and Beverage: 8.88
Overall Experience: 7.85
P
Philippe • solo_traveller • be
10
Pros:

Very friendly and helpful staff. Nice view over the lake !

2026-08-22 • via Nuitee
G
Gabriel • family_with_children • es
7
Pros:

Staff kindness.

Cons:

Bed sheets were not clean and broken, but the staff changed them rapidly.

2026-08-21 • via Nuitee
S
Sivajini • family_with_children • ca
6
Decent. It’s okay to stay.
Pros:

Staff were good. They fulfilled our request.

Cons:

Washroom fan didn’t work properly.. Entrance has lots of mosquitoes.

2026-08-19 • via Nuitee
S
soham • solo_traveller • in
8
Lake view hotel with good breakfast
Pros:

The breakfast.

2026-08-18 • via Nuitee
A
abdullah • couple • sa
5
Pros:

الموقع واطلالة الفندق على البحيرة

Cons:

النظافة ووجود كثير من الحشرات والمبلغ أعلى بكثير من الخدمة

2026-07-10 • via Nuitee
S
salim • family_with_children • bd
7
Good breakfast, reception good , but need ventilation in room.
Pros:

great location

Cons:

There was no ventilation /AC in room

2026-06-11 • via Nuitee
A
Amit • family_with_children • in
8
A decent hotel opposite gregory lake
Pros:

Location -
The hotel is bang opposite the Gregory Lake, thus give a awesome view through the day especially the sunrise.
There were 2 decent veg family restaurants at walking distance to meet your lunch, dinner needs, though the hotel had a restuarant which provided Ala-carte as well.
Room Facilities
The room was decent sized for a family of 3.
The washroom had 24*7 Hot and Cold Water
Rooms were w/o AC and fans, but the weather is awesome so you need one
The room has a decent size balcony to enjoy the morning view
Facilities -
Wifi worked well
BF was provided on time as requested, they made special arrangements for us as we were vegetations. We tried Spring Hoppers which was a new local veg dish for us

Cons:

Commercial -
The hotel was good, the stay was decent but then I felt the charges were on the higher side. As it did not have any amenities like gym, swimming pool etc.

2026-04-06 • via Nuitee
S
Sabitova • family_with_children • uz
10
Кровати были очень удобные,были теплые одеяла,как как в этой части острова температура ниже,чем у океана. Кондиционера н
Pros:

Очень хорошее расположение у отеля,хорошие завтраки и приветливый персонал. По приезду нам предложили номер с лучшим видом,чем мы забронировали. Персонал во всём помогал и был вежлив. Вид на озеро был шикарный

2026-03-24 • via Nuitee
N
Niall • family_with_children • ie
9
2026-02-28 • via Nuitee
D
DENIS • couple • ru
9
2026-02-10 • via Nuitee
M
Mohammad • family_with_children • bd
10
Pros:

The room and breakfast was good.

2025-12-29 • via Nuitee
K
kunal • family_with_children • in
8
1 night stay after Cyclone (23rd Dec)
Pros:

I like the hotel location very much.
Our room has lake view and it was so mesmerizing.
Hot water was available 24x7 in tap and it made our stay more comfortable.
Ample parking space available for 3 cars.
Breakfast was served hot and fresh.
Hotel is good for 1 or 2 days stays in budget.

Cons:

I wanted to pay by Forex Card but the POS machine was not working. I went to ATM for withdrawal of cash and then paid the bills.
Rest all good.

2025-12-27 • via Nuitee
M
Mariia • family_with_children • ru
10
Pros:

Staff is really attentive. In a cold day they brought heater. Helped any time. Breakfast is good, different dishes to choose. Rooms are spacious. Great view to the lake and own terrace.

Cons:

-

2025-11-30 • via Nuitee
F
Fahmida • couple • bd
10
Incredible cozy place
Pros:

The view was just breathtaking. The room had a wonderful look of the Gregory Lake which you can enjoy lying on the bed. The food was great and the staff were really friendly.

One evening there was heavy rain outside and my jacket got really wet. But one of the staffs dried it. It was a very nice gesture. I will come back here surely. It was a great place.

2025-11-15 • via Nuitee
A
AMITAVA • couple • in
4
Not Good
Pros:

Location....excellent view of Lake Gregory

Cons:

Stairs to climb to enter lobby, not good for aged person, Room facilities poor, maintenance bad, Wi-Fi poor and frequent signal breaks, breakfast frugal

2025-10-29 • via Nuitee
M
Mohamed • extended_group • sa
9
Pros:

Amazing view

Cons:

Their foods

2025-10-19 • via Nuitee
L
Lalith • couple • lk
8
excellent location.
Pros:

It's located near main road and facing the lake. nice large balcony and closer to city, Hakgala botanical garden and Horton plains is one hour drive. nice dinner and they packed our breakfast, it's very tasty and clean. The staff is very helpful to us always. Thanks to restaurant staff also. Private parking.

Cons:

There are some rain water sweeping through the balcony door and room carpets got wet and smells bad. Anyway they are going to replace it with some wooden floor panels and repair the leaks.

2025-10-17 • via Nuitee
A
Azrina • family_with_children • ca
4
Was not worth it.
Pros:

The only thing I like was the view.

Cons:

This was one of the most disappointing stays I’ve experienced for the price I paid. The room had an intense moldy smell as soon as we walked in, and there were obvious mold patches on the bathroom ceiling and walls. It was unhygienic and unacceptable.

We immediately informed the staff member who dropped off our bags, but no one bothered to respond or follow up — completely unprofessional.

What shocked me the most was the condition of the cushions. They were clearly not washed at all — I could literally see dried drool stains and they had a disgusting smell. It was revolting and made me question the overall cleanliness of the entire place.

I will be attaching photos as proof because this level of negligence should not be ignored. Definitely not worth the money and I would never recommend this place to anyone.

2025-10-16 • via Nuitee
• couple • bd
10
Pros:

Location was perfect. Infront of gregory lake view. Easy to access the city and others area by tuktuk. Warm welcoming behaviour from staff. Food was amazing, they will serve both english and srilankan paratha chiken dal curry which is more than enough. Highly appreciate their hospitality. And for the information of muslim community, food is halal and staff are muslim. So enjoy your stay.

Cons:

Because of the nuwara eliya's cold(15• c) and rainy weather, you will get slightly smell in the room coming from the moisture. This is a new hotel inside outside comparing to other hotels i have visited in that area.

2025-09-04 • via Nuitee
A
Ahmed • family_with_children • sa
9
Pros:

View staff breakfast

Cons:

Cold night with no heating in room

2025-08-21 • via Nuitee