Holiday Inn Express & Suites - Gatineau - Ottawa by IHG

Hotels
•
Holiday Inn Express
8.3 (1533 reviews)
11 Impasse de la Gare-Talon , Gatineau , CA
+1 819-503-8800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean, spacious rooms with comfortable beds
Helpful and polite staff at reception
Very good location near restaurants and transport
Good breakfast for many guests
Free parking and well-equipped rooms (microwave)
Pool and well-equipped gym
Daily room cleaning and cooperative staff
Comfortable overall stay for families
Cons:
Breakfast overcrowding at times; limited serving capacity
High, non-transparent pet fee and strict cancellation penalty
Occasional cleanliness issues (hair on sofa-bed, torn/stained duvet)
Some guests reported lack of smiles/unfriendly moments from staff
Breakfast service using disposable plates/cups and cafeteria feel
No Netflix/in-room streaming reported
Room could be cold on arrival for some guests
Perception of being expensive for the quality received

Categories

Cleanliness
8
Generally reported as clean and well maintained (rooms described as clean, spacious, beds comfortable) but occasional issues (found hair on sofa-bed, stained duvet) lower the score slightly.
Service
8.8
Staff frequently described as cooperative, polite and helpful at reception; a few comments noted lack of smiles or unhelpful responses in isolated cases (e.g., pet fee handling). Overall service sentiment is positive.
Location
9
Repeatedly praised for very good location near restaurants, venues and transit/airport links; multiple reviewers highlight convenience for exploring Ottawa.
Room Quality
8.6
Rooms described as large, comfortable and well equipped (microwave, good beds, spacious); isolated negatives: cold room on arrival and some wear/tear on bedding reported.
Amenities
8.2
Good facilities cited (pool, gym, parking, well-equipped rooms) but some guests noted missing in-room entertainment (no Netflix) and buffet/service issues at breakfast.
Value for Money
7.4
Mixed to negative: a number of guests felt the price was high for the quality received and pet fee was described as unexpectedly expensive, pulling this score down.
Food and Beverage
7.9
Breakfast quality described as fine/very good by many, but several reports of severe overcrowding, limited service, use of disposable plates/cups and ordinary offerings reduce the rating.
Overall Experience
8.5
Many guests report an overall comfortable, pleasant stay and would return; however, notable negatives (breakfast crowding, occasional cleanliness or value issues) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Prime Location in Downtown Gatineau
Holiday Inn Express & Suites - Gatineau - Ottawa offers a prime location in the vibrant Downtown Gatineau district, making it a perfect choice for travelers looking to explore the city.

Modern Amenities and Comfort
Each room is equipped with a flat-screen TV, private bathroom, free toiletries, and a hairdryer, ensuring a comfortable stay for every guest. The property also features a business centre for those on a working trip.

Exciting Activities and Nearby Attractions
Guests can indulge in various activities like skiing and cycling, or visit popular attractions such as Casino Lac-Leamy and the Canadian Museum of History, all conveniently located near the hotel.

Book your stay at Holiday Inn Express & Suites - Gatineau - Ottawa for a memorable and convenient experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.3
Based on 1533 reviews
Cleanliness: 8
Service: 8.8
Location: 9
Room Quality: 8.6
Amenities: 8.2
Value for Money: 7.4
Food and Beverage: 7.9
Overall Experience: 8.5
M
Marie-France • couple • ca
10
Excellent séjour
Pros:

Tout était parfait

2026-10-27 • via Nuitee
N
NIKOLAI • family_with_children • ru
5
2026-10-27 • via Nuitee
V
Vermette • solo_traveller • ca
8
2026-10-26 • via Nuitee
B
Bill • couple • ca
10
Good size room and good location
Pros:

Great size bed and room

2026-10-25 • via Nuitee
W
william • couple • ca
10
2026-10-24 • via Nuitee
H
hammad • family_with_children • sa
8
Good and happy stay with family
Pros:

Location was good, breakfast was fine, room was clean, comfy and spacious, there was sufficient car parking. Staff was cooperative and pleasent. Room cleaning was made on daily basis and we as family loved to stay again.

Cons:

There were not pair of disposable shoes available in the room.

2026-10-16 • via Nuitee
A
Alain S. • family_with_children • ca
4
Cons:

Extrêmement déçu : dimanche matin, il y avait 2 autobus de touristes. Évidemment, ils sont tous allés déjeuner à la même heure. Le buffet-déjeuner était à environ 300% de sa capacité. L'hôtel aurait facilement pu organiser le déjeuner de ce groupe dans une salle de reunion afin de libérer l'espace aux clients réguliers. Plein de gens ont dû manger assis sur un simple banc ou monter à leur chambre. C'était la folie pendant une heure. Tout ce que L'hôtel a trouvé à faire, c'est de placer une pancarte "section fermée" à l'entrée de la salle... que personne ne respectait. Une fois les autobus partis, le calme est revenu au buffet-déjeuner

2026-10-15 • via Nuitee
D
Dickner • family_with_children • ca
10
Il a été réussi à 100%
Pros:

Le déjeuner est bien.
La chambre était très bien, propre. le café bon et ls lits confortables.
J'hôtel est très bien situé près des restaurants des salles de spectacle et près du départ de l'atobue de la ville.
L'équipement incluant le micro-ondes

Cons:

L'intérieur de la chambre était très froid à notre arrivée vers 15h30

2026-10-12 • via Nuitee
J
Johanne • couple • ca
8
bien sans plus
Pros:

Propre sans plus

Beaucoup de personnes semble avoir des problèmes
Ascenseur semble faire défaut lorsque la porte sOuvre on quitte et prend l escalier
Beaucoup beaucoup de monde au déjeuner le personnels a peine remplir les plats de service
Pas de café

Cons:

La clientèle me semblait insatisfait

2026-10-08 • via Nuitee
C
CathRou1 • solo_traveller • ca
1
Pet fee insanely high
Pros:

The employees were polite although unhelpful

Cons:

The pet fee is ridiculously high and not advertised so once you check in you are just assaulted with that extra fee, but the cancellation fee is even higher so you have to pay it.

2026-10-08 • via Nuitee
A
Andreas • couple • de
8
Das Hotel ist für eine Citytour mit Ottawa empfehlenswert
Pros:

Schönes großes Zimmer und ein sauberes modernes Bad.

Cons:

Der Frühstücksraum vermittelte den Eindruck man sei in einer Kantine. In der Preisklasse des Hotels sollte doch wohl Porzellan statt Pappteller, Pappbecher und Kunststoffbesteck möglich sein.
Leider kein Netflix Angebot.

2026-09-18 • via Nuitee
M
maria jesus • family_with_children • cl
7
2026-09-18 • via Nuitee
L
Linda • family_with_children • ca
10
2026-09-16 • via Nuitee
C
Croteau • solo_traveller • ca
9
2026-09-13 • via Nuitee
R
Robson Luis • solo_traveller • ca
9
Pros:

Good breakfast. Excelent facilities. Well equipped gym.

2026-09-12 • via Nuitee
E
Eric • solo_traveller • ca
10
2026-09-12 • via Nuitee
J
Julie • solo_traveller • ca
9
Pros:

Pratique, spacieux, abordable

2026-09-12 • via Nuitee
H
Hassam • family_with_children • ca
8
Stay was comfortable
Pros:

Stay was comfortable, breakfast was very good and location is near to ottawa

Cons:

NA

2026-09-09 • via Nuitee
T
Thorsten • solo_traveller • de
9
Pros:

Very nice and spacious room. Pool. Good breakfast.

2026-09-08 • via Nuitee
M
Maria • family_with_children • ca
9
Everything was great.
Pros:

Room was clean spacious and bed very comfortable. Staff was very helpful. Location was great. Breakfast was good.

2026-09-08 • via Nuitee