AC Hotel by Marriott Santa Fe

Hotels
•
AC Hotels by Marriott
8.1 (217 reviews)
Juan Salvador Agraz No 130 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service from specific staff
Inconsistent cleanliness

Categories

Cleanliness
7.68
There were mentions of poor cleaning in rooms and lack of amenities like bottles of water.
Service
8.65
Mixed sentiments; some staff were praised while one waiter was criticized for poor service.
Location
8.69
The hotel's location was frequently mentioned positively.
Room Quality
8.14
Rooms had issues with cleanliness and lacking basic amenities.
Amenities
7.67
The pool's temperature was criticized; lack of towels at the pool noted.
Value for Money
8.13
General consensus that the quality justified the price.
Food and Beverage
7.18
Breakfast variety was considered lacking, and a singular experience was noted as very poor.
Overall Experience
8.65
Despite some negatives, many reviews indicate a generally positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:15

Property Description

Modern Accommodation in Mexico City

Luxurious Amenities: AC Hotel by Marriott Santa Fe offers free bikes, a fitness centre, and a terrace for guests to enjoy. Indulge in the indoor pool or utilize the convenient business centre during your stay.

Comfortable Rooms: Each room is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. The cozy seating area and safety deposit box provide added convenience for guests.

Convenient Location: Situated just 14 km from Chapultepec Forest, this hotel is the perfect choice for travelers interested in exploring the cultural landmarks of Mexico City. Book your stay at AC Hotel by Marriott Santa Fe for a memorable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 6 per day.

Location

Guest Reviews

8.1
Based on 217 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 8.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 8.65
O
Oscar • couple • mx
7
It was good enough
Pros:

Everything was clean and comfortable

Cons:

I believe you could find the same for a better price

2026-05-24 • via Nuitee
A
ADRIÁN • solo_traveller • us
8
Cómodo
Pros:

Buena estancia

Cons:

Buen gym, amplia habitación.

2026-05-21 • via Nuitee
S
Silvia • couple • sv
4
Pros:

Muy buena ubicación
Amplia área de comedor
Personal de servicio en comedor muy amable

Cons:

Inodoro sin extractor
Dentro de la habitación no se sentía privacidad del sanitario
Pasamos toda la mañana previa a la salida sin servicio de ducha por un problema de tubería que no se solventó
Los edredones y almohadas de pluma botaban plumas en el piso y por ello se mantenía sucio
El aire acondicionado no se podía regular y para subir la temperatura teníamos que apagarlo
El agua para tomar muy escasa (solo dos botellas de 250 ml al día)

2026-05-19 • via Nuitee
• extended_group • mx
8
2026-04-27 • via Nuitee
D
Dante D Jiménez • solo_traveller • mx
8
2026-04-27 • via Nuitee
D
Dante D Jiménez • solo_traveller • mx
8
2026-04-27 • via Nuitee
J
javier • solo_traveller • mx
8
Pros:

el hotel está bien ubicado y tiene los servicios suficientes para una estancia de trabajo.

Cons:

se escuchaba mucho ruido del pasillo y entraba mucha luz al cuarto, dificultando el sueño, además de que mi aire acondicionado no servía. en la página dicen que la alberca es climatizada y no es así.

2026-04-24 • via Nuitee
A
Alessandra • couple • br
7
Good price rod
Pros:

The room is spacious and clean

Cons:

The elevator is chaotic in the morning. Breakfast food is good, bad the service is disorganized.

2026-04-21 • via Nuitee
G
Guillermo • solo_traveller • mx
10
Excelente
Pros:

Instalación, aseo, ubicación

Cons:

Sería bueno que el frigobar contara con algo más que agua

2026-04-20 • via Nuitee
K
Katja • solo_traveller • mx
8
2026-04-15 • via Nuitee
M
Maria Julia • solo_traveller • pe
9
En general todo bien
Pros:

Orden, estilo

Cons:

Poca luz en la habitación

2026-04-02 • via Nuitee
J
Joyce • couple • us
10
I would live there.
Pros:

Everything

Cons:

Everything

2026-03-27 • via Nuitee
K
Kitzia • family_with_children • mx
9
Buena ubicación en Santa Fe, en general buen hotel
Pros:

Excelente ubicación, buenas instalaciones. En general la estancia estuvo muy bien, los empleados en general muy amables y lo que se solicitaba intentaban resolverlo.
El restaurante estaba bueno y la comida adecuada en precios y calidad.

Cons:

Solo ciertos detalles de la limpieza de la habitación no fueron buenos, no se hicieron las camas a profundidad ni se dejaron toallas suficientes. También el hotel anuncia que pueden darte una cuna la cual no nos dieron.

2026-03-23 • via Nuitee
H
heitor • solo_traveller • br
8
Todo ok
2026-03-09 • via Nuitee
C
Castellanos • family_with_children • mx
9
Buena estancia
Pros:

La comida fue muy buena, la atención de la chica de recepción muy atenta, tuvimos un tema en la entrega de la habitación y nos dio solución y reposición del tiempo.

Cons:

El incidente de la entrega tardía de la habitación y que decía en la descripción que la tina es de hidromasaje y no solo es tina normal.

2026-03-03 • via Nuitee
S
SOFIA • couple • mx
10
2026-03-03 • via Nuitee
N
Nayeli • family_with_children • mx
5
la temperatura dentro de la habitación marcaba 27 grados el aire acondicionado no funcionaba
Pros:

la limpieza

Cons:

que el aire acondicionado no funcionaba la temperatura de la habiatación era de 27 grados. nos cambiaron de habitación y fue lo mismo.

2026-03-02 • via Nuitee
A
Andres • solo_traveller • mx
8
2026-02-12 • via Nuitee
D
D.C. • family_with_children • mx
7
Pros:

The room only

Cons:

My breakfast was not included

2026-02-10 • via Nuitee
E
Emily • extended_group • ca
9
2026-01-20 • via Nuitee