Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Comfortable rooms
Excellent overall experience
Cons:
Issues with room assignments
Air conditioning not as cold as desired

Categories

Cleanliness
9.21
Rooms were reported to be clean and comforting, contributing positively to the stay.
Service
9.68
Staff were described as pleasant, attentive, and providing incredible customer service.
Location
9.62
The hotel is in a perfect location with easy access to restaurants, bars, and shops.
Room Quality
9.47
Rooms were described as spacious, stylish, and comfortable with stunning views.
Amenities
9.2
Amenities include a great lounge and good service, although there was mention of average restaurant quality.
Value for Money
9.36
The hotel offers great value considering the luxury provided and location.
Food and Beverage
9.01
Food quality was generally praised with some fantastic options available.
Overall Experience
9.68
Guests expressed strong overall satisfaction, deeming it their favorite hotel in Chicago.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:56

Property Description

Luxurious Accommodations

Just steps away from the Magnificent Mile, Viceroy Chicago offers modern guest rooms with flat-screen TVs, plush seating, and complimentary WiFi. The fully-stocked minibar and coffee machine ensure a comfortable stay.

Culinary Delights

Indulge in dishes inspired by Midwest flavors at Somerset, the on-site restaurant. Enjoy crafted cocktails and small plates at the rooftop bar with stunning skyline views. In-room dining services are also available for convenience.

Top-Notch Amenities

Relax at the rooftop pool and bar with panoramic city views, or stay active at the state-of-the-art fitness center. With 14012 square feet of event space, the hotel is perfect for meetings and gatherings.

Book your stay at Viceroy Chicago for a memorable experience in the heart of the Gold Coast neighborhood.

Important information:

Please note that there is a pet fee assessed per pet. The maximum weight limit is 11.3 kg and there is a limit of 2 pets per guestrooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Oct 5, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 91 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 33
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.4
Based on 1604 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.62
Room Quality: 9.47
Amenities: 9.2
Value for Money: 9.36
Food and Beverage: 9.01
Overall Experience: 9.68
A
A4528AZsarahs • Couples
10
Wonderful experience
Pros:

Our stay was special from the moment we got there. The room was beautiful and clean and the staff was kind and accommodating.

2026-08-01 • via Tripadvisor
C
Charginho • Solo travel
2
Cancelled Trip
Pros:

Unfortunately because of bad weather I couldn't get from NYC to Chicago for my stay at the Viceroy

As soon as I knew I couldn't make it I communicated and asked if there was anything they could do for me.

After 1 email I was left in limbo and had to chase for an update, they said there was nothing they could do even though all NYC airports were shut down for the whole day

Maybe I expected to much🤷‍♂️

2026-07-29 • via Tripadvisor
F
F9955BFsylviag • Business
10
A Wonderful Experience and Caring Team
Pros:

I was here at a conference and the Viceroy banquet team took really good care of us. Randy and his team was super attentive and everything went so smoothly. Would love to come back!

2026-07-29 • via Tripadvisor
B
bowT3388SO • Business
10
More Than a Stay-Viceroy Chicago Stands Out
Pros:

From the moment I arrived at Viceroy Chicago, it was clear this was more than just a hotel—it was an experience. The energy of the space is what immediately stood out. There is a confidence and creativity throughout the property that feels uniquely Chicago: sophisticated, vibrant, and effortlessly cool. Every detail—from the design to the atmosphere—feels intentional, creating a place where guests don’t just stay, they want to spend time.

What truly makes Viceroy Chicago special, though, is the people. The team delivers hospitality in the way it should be delivered: genuine, thoughtful, and personal. Every interaction felt authentic. The staff wasn’t simply providing service; they were creating moments and making guests feel recognized and welcomed.

As someone who pays close attention to the energy of a space, the vibe here is undeniable. It has the perfect balance of luxury and approachability—a place that feels elevated without feeling pretentious. Whether you’re enjoying the atmosphere, connecting over a great meal, or simply taking in the design, there is a sense of style and personality that comes through in every corner.

Viceroy Chicago is a reminder that great hotels are not just built around beautiful spaces—they are built around the people who bring those spaces to life.

A special thank you to the incredible team for creating an experience that feels memorable, authentic, and truly one-of-a-kind.

2026-07-28 • via Tripadvisor
G
GaryR2277 • Solo travel
10
Great Experience
Pros:

All staff and the facility was excellent. Small issues with housekeeping. I was very pleased with hotel, amenities, restaurants. The bed was extremely comfortable.

2026-07-27 • via Tripadvisor
A
amberrW2391KX • Business
10
Incredible Experience at Viceroy Chicago
Pros:

The Viceroy Chicago exceeded every expectation. The hotel is absolutely beautiful, with stylish, modern rooms and incredible views of the city that made every morning and evening special.

The food was delicious throughout our stay, and every meal was thoughtfully prepared. What truly sets this hotel apart, though, is the service. Every member of the team was welcoming, attentive, and genuinely committed to making our stay exceptional. Their hospitality was truly unmatched.

I highly recommend the Viceroy Chicago to anyone visiting the city. From the stunning accommodations to the outstanding service, everything was first-class. I wouldn't want to stay anywhere else when I'm in Chicago.

2026-07-27 • via Tripadvisor
3
354kellier • Family • Sacramento, California
2
Moldy smelly room! Had to Amazon an air purifier
Pros:

Super disappointed in our room and the management at the Viceroy. It’s a great hotel with a wonderful location. BUT when I checked in on Thursday, our room smelled awful. Super musty and stale and moldy. I called the front desk and they said there was nothing they could do about it. Told me to turn my air-conditioning to 60 and they could bring me extra blankets. !!??!!
Keep in mind we had a total of six rooms for our group for the weekend. I went into a few of the other rooms and all smelled fine. I had to amazon an air purifier so I could sleep.
Talked with the manager again today (day 4) and it still smells awful. He offered me $100 off. Absolutely ridiculous. Sadly. We will never be staying here again!

2026-07-27 • via Tripadvisor
N
Navigator23184954921 • Family
6
Not worth the suite price AT ALL
Pros:

The suite is NOT worth the price . For 4400. 00 for two nights, I could have stayed anywhere . And the “free” breakfast that was included, was not . It was a 50.00 credit which was false advertisement. They made the space sound much more grand than it was . For that price, there should be a turndown service and a clean gym at the very least (the amount of dried sweat on the machines was beyond gross ) There was zero wow factor .

Very few lounge chairs on the rooftop pool… I believe there are only 8 so good luck getting one . There were never clean towels when we went up to the pool and when I asked the bar tender where I could find some , he was very snarky and rude with his response .

Positive - The room was very clean !! And when you walked in, staff was friendly and greeted you .

Location was great !

2026-07-26 • via Tripadvisor
J
janetblanner2020 • Friends getaway • Saint Louis, Missouri
10
Views and more!
Pros:

Gorgeous views, comfortable beds, spacious rooms. Great location.

2026-07-26 • via Tripadvisor
L
L6352SPjonathani • Business
10
Viceroy - Where the Cool Kids Chill
Pros:

Great location. Super chill spot. Harrison is the man to handle you!

2026-07-25 • via Tripadvisor
C
Christian • extended_group • de
10
2026-07-24 • via Nuitee
E
ericsD3903MG • Family
10
Amazing again! We will be back!
Pros:

Allison, we love you. Thank you for making our trip so special!

2026-07-23 • via Tripadvisor
J
juliau633 • Business
10
Excellence on every level
Pros:

Absolutely unparalleled service, care, attention. So grateful to the incredible staff for every thoughtful detail. Rooms are outstanding, food delicious, bed like sleeping on a cloud. Would come back 100 more times.

2026-07-23 • via Tripadvisor
E
ErinD073 • Business • New York City, New York
10
Truly a 4-star hotel - recommended
Pros:

Friendly staff, very comfortable, clean rooms (I slept so well), great food & warm, lovely conference spaces.

2026-07-23 • via Tripadvisor
C
cynthiamF3674TE • Business
10
Excellent service
Pros:

Was here for a convening and was blown away by the staff, especially Randy White and the food staff. Really gorgeous hotel, everyone was kind and helpful. Absolutely fabulous experience

2026-07-23 • via Tripadvisor
B
brettbZ4123TR • Business
10
Excellence at every moment
Pros:

I cannot write enough superlatives about my time at the Viceroy. From Brady at the door, to Cesar at the front desk, to George at the concierge desk and Randy in Banquets…my experience exceeded expectations. The room was comfortable and spacious, though I would have liked it a bit colder. The bath products were luxurious. The food was OUTSTANDING and the banquet staff and restaurant team were cordial and accommodating! Location was perfect! Treat yourself and stay here.

2026-07-23 • via Tripadvisor
C
chuchor2026 • Business • Tucson, Arizona
10
Pleasant
Pros:

Calm, kind, efficient, clean

2026-07-23 • via Tripadvisor
6
658laurenz • Business • Cleveland, Ohio
10
Great conference service
Pros:

Our organization recently hosted our third conference at the Viceroy. Yet again, we had an exceptional experience. The service of the team is very strong and reliable. Special mention to Randy White, Director of Banquets, who truly personalized our group’s experience.

2026-07-22 • via Tripadvisor
Z
Z8443IHlukee • Solo travel
2
Beware for late check in
Pros:

I booked a three night stay at the Viceroy for a trip and was delayed 24 hours so missed the first night. When I arrived the next day, reception told me that they had already sold my room; were now fully booked; and that I would not be due a refund despite paying for the next two nights stay. No one from the hotel reached out to warn me that they planned to sell the room the night prior; and this is a nice hotel by ratings / nightly rate. I am not someone to normally write reviews; but considering the circumstances above - the lack of empathy displayed by the receptionist was honestly staggering. I am quite sure that if the receptionist booked a vacation, found their room had been sold and a lot of their money taken, their reaction would not have been as calm as mine. Manager was a little nicer - but considering the rate of the hotel - I would expect far more flexibility and a lot better service. If your plans change don’t expect help here, and for the same rate, there are far better hotels in the Chicago area where I know this would never have happened because the rights checks are in place. I booked another hotel that night and will never book the Viceroy again. Beware here.

2026-07-22 • via Tripadvisor
X
X6238SKfranklinl • Friends getaway
10
Cocktails soooo good!!!
Pros:

A special thank you to Francisco was attentive and made some of the best cocktails we’ve had. We truly appreciated his warm hospitality!!!

2026-07-21 • via Tripadvisor