Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Comfortable rooms
Excellent overall experience
Cons:
Issues with room assignments
Air conditioning not as cold as desired

Categories

Cleanliness
9.21
Rooms were reported to be clean and comforting, contributing positively to the stay.
Service
9.68
Staff were described as pleasant, attentive, and providing incredible customer service.
Location
9.62
The hotel is in a perfect location with easy access to restaurants, bars, and shops.
Room Quality
9.47
Rooms were described as spacious, stylish, and comfortable with stunning views.
Amenities
9.2
Amenities include a great lounge and good service, although there was mention of average restaurant quality.
Value for Money
9.36
The hotel offers great value considering the luxury provided and location.
Food and Beverage
9.01
Food quality was generally praised with some fantastic options available.
Overall Experience
9.68
Guests expressed strong overall satisfaction, deeming it their favorite hotel in Chicago.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:56

Property Description

Luxurious Accommodations

Just steps away from the Magnificent Mile, Viceroy Chicago offers modern guest rooms with flat-screen TVs, plush seating, and complimentary WiFi. The fully-stocked minibar and coffee machine ensure a comfortable stay.

Culinary Delights

Indulge in dishes inspired by Midwest flavors at Somerset, the on-site restaurant. Enjoy crafted cocktails and small plates at the rooftop bar with stunning skyline views. In-room dining services are also available for convenience.

Top-Notch Amenities

Relax at the rooftop pool and bar with panoramic city views, or stay active at the state-of-the-art fitness center. With 14012 square feet of event space, the hotel is perfect for meetings and gatherings.

Book your stay at Viceroy Chicago for a memorable experience in the heart of the Gold Coast neighborhood.

Important information:

Please note that there is a pet fee assessed per pet. The maximum weight limit is 11.3 kg and there is a limit of 2 pets per guestrooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Oct 5, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Video

Property Accessibility

Total Disability Score: 33
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.4
Based on 1685 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.62
Room Quality: 9.47
Amenities: 9.2
Value for Money: 9.36
Food and Beverage: 9.01
Overall Experience: 9.68
Y
Y5982QIjosephj • Couples
8
Great Service and Location. Good amenities.
Pros:

I really liked my stay at the Viceroy. The rooms were a classic art deco style with furnishings that were well maintained. The bed was particularly comfy. The front desk staff, housekeepers, and valets were all excellent. The restaurant had good food and aloof service. I'm not sure if the staff were new or the menu changed but they all seemed lost. I suspect this will.prove over time.

Note: this Viceroy property is 4-star plus, but not quite 5-star like the Waldorf, Ritz, Langham, etc.

2026-08-29 • via Tripadvisor
2
288claricev • Family
10
Best in the Chi
Pros:

Love the atmosphere and location

2026-08-29 • via Tripadvisor
G
Gwynne • solo_traveller • us
10
2026-08-29 • via Nuitee
S
sarahelizabethdecor • Family • New York City, New York
10
Amazing 4 nights stay
Pros:

It was all so great! Location, the room and hotel design, the staff. Loved it all! Thank you all so much for making it such a wonderful stay for my son and I.

2026-08-28 • via Tripadvisor
J
J9539WTlauriea • Family
4
This hotel should NOT be in the Gold Coast!!
Pros:

My family of four reserved a suite with the expectation of receiving the elevated experience associated with the Fine Hotels + Resorts program. Unfortunately, our stay fell well below those expectations.

The issues we experienced included:

1. Non-functioning television in the suite’s living area.
The television in the seating area did not work throughout our stay. As a result, our entire family was forced to spend our downtime in the bedroom instead of enjoying the separate living space that was one of the primary reasons we booked a suite.

2. No blankets available for the pull-out sofa.
Our children slept on the pull-out sofa, yet the hotel was unable to provide blankets for them. This was extremely disappointing and unacceptable for a luxury hotel, particularly at a rate of approximately $1,000 per night.

3. Poor communication regarding late checkout.
While I understand that late checkout is never guaranteed, we were never informed that our request had not been approved until I personally inquired after noon. At that point, the manager, Caesar, informed me that we could remain until 3:00 p.m. Unfortunately, this information was never properly communicated to the hotel staff. Housekeeping and other staff repeatedly knocked on our door and interrupted us, making us feel as though we were being rushed out or evicted. I even had to return to the lobby and ask Caesar a second time to notify the staff that we had been authorized to stay until 3:00 p.m. Despite this, the interruptions continued and unnecessarily detracted from the final hours of our stay.

Unfortunately, this was my first and last time staying at the Viceroy Chicago. Yes, I’m use to a certain class of hotel experience and willing to pay for it; therefore, my expectations of room rates of approx. $1,000 per night will have standards.

Do not waste your money, especially on their suites! There are better hotels in the area such as Park Hyatt, Four Seasons etc, where I usually stay, but unfortunately they were booked!!

2026-08-28 • via Tripadvisor
2
219jhonnyd • Business
10
The best
Pros:

The best experience I had Kendall and Michelle are the the best they made us have the best experience aver

2026-08-27 • via Tripadvisor
V
Vacation48421414353 • Business
10
Exceptional Hospitality at Viceroy Chicago
Pros:

I recently hosted a corporate team meeting at Viceroy Chicago and had an outstanding experience. The hotel is beautiful, but the hospitality truly sets it apart.

A special thank you to Randy and the banquet team—Mario, Monica, Kendall, Evie, Jacob, and Isaac. They anticipated our needs, handled every detail seamlessly, and made our entire team feel genuinely welcomed and cared for.

Having hosted meetings at hotels across the country, I can confidently say this team stands out. Exceptional service, beautiful property, and a true 5-star experience. I would absolutely return and recommend Viceroy Chicago for both business and leisure.

2026-08-27 • via Tripadvisor
M
membarefoot • Couples • Memphis, Tennessee
10
Book it! You will thank me later
Pros:

Listen, if there's any doubt about booking the Viceroy when looking for a 5 star option, do not hesitate! We've stayed at all the rest in Chicago and Viceroy has them beat by far in terms of service, location, food/bed, views, etc.
Only downside would be no spa, but there are a million close by so don't worry about that.
The restaurant is incredible, rooftop bar one of the best views/vibes in the city. Lobby and Front Desk staff are second to none, making you feel special but in a really organic way. No weird boujee vibes here, just class and warmth.
Thanks Viceroy for making my birthday one to remember!!

2026-08-26 • via Tripadvisor
J
J8393MLjessc • Family • New York City, New York
10
The drinks!!
Pros:

Great experience at the Viceroy Chicago! Francisco was amazing and really understood what I was looking for when I asked for drink recommendations. Everything was great, and we had a wonderful family experience!

2026-08-25 • via Tripadvisor
T
Taylor • couple • us
9
Pros:

Beds were extremely comfortable, room was clean, nice location, friendly staff.

Cons:

I wish the pool was open later into the day.

2026-08-25 • via Nuitee
D
Denney • couple • us
10
2026-08-25 • via Nuitee
4
47ktt • Couples
10
A relaxing weekend getaway
Pros:

I enjoyed my stay at the Viceroy. The room and decor were beautiful. The staff in the hotel were very accommodating. I couldn’t ask for a better experience.

2026-08-24 • via Tripadvisor
V
VaBeneTravel • Family • Milwaukee, Wisconsin
10
Travel Advisor stay at Viceroy... loved it!
Pros:

I had a wonderful stay at Viceroy Chicago and was especially impressed with the service from an advisor perspective. Prior to arrival, the team reviewed all of my included rate perks and confirmed that an upgrade had been provided, which made the arrival experience feel very seamless.

We arrived before our room was ready, and the hotel happily held our luggage while we did some shopping along Michigan Avenue. Everyone we interacted with was incredibly welcoming and very child-friendly, which is worth noting for families considering the property.

The hotel has a true boutique feel, especially impressive given its location in an area with so many larger luxury hotels. You're also only about a 10-minute walk from Oak Street Beach, which is fantastic for skyline views, people-watching, and enjoying Lake Michigan.

Breakfast at Somerset was excellent, with generous portions and a great atmosphere. We also returned for cocktails and really enjoyed them. The rooftop pool deck was another highlight, with a daytime bar, relaxing loungers, and comfortable couches where you can settle in and enjoy the city views without necessarily being at the pool.

2026-08-24 • via Tripadvisor
L
lindsaysA189PL • Business • Chicago, Illinois
10
Summer Social at the Viceroy
Pros:

This is the second year I have chosen to host a special event at the Viceroy and it exceeded my expectations once again! Very special shoutout to Dolce, who made the vision come fo light and made the planning process enjoyable and seamless. Another shoutout to Kendall and the rest of the banquet team for everything during the event, they truly made me feel at ease for the full duration. The feedback received was all positive and highlighted the sushi and seafood stations, the outdoor games, and the ambiance of the space. I would highly recommend to anyone considering planning an event here. We hope to return next year!

2026-08-24 • via Tripadvisor
C
Calia • extended_group • br
8
2026-08-24 • via Nuitee
S
Shannon • family_with_children • us
9
The Viceroy is a beautiful hotel and we'll be back!
Pros:

We loved the location and the views. We loved the neighborhood. We loved the hotel pool and lobby area. The staff was great.

Cons:

The pillows weren't very comfortable. Our shower door leaked water and our tub drain wasn't working correctly. Not allowing access to the pool area after 5pm was a bummer.

2026-08-24 • via Nuitee
8
87apriln • NONE
10
Best City and Lake Views!
Pros:

I really enjoyed my stay at the Viceroy Chicago! The location is perfect with so many restaurants, shops, and attractions are within walking distance. The view from my room was amazing, and the rooftop pool views were even better. The staff honored my special requests beyond what I expected, which made my stay feel extra special. Room service was very fast, and I loved the convenience of having the minibar in the room. My only note would be the valet process, if there isn’t an open space along the curb, you may have to double park while waiting for valet. Other than that, I had a wonderful experience and would definitely stay again.

2026-08-23 • via Tripadvisor
J
Janet • couple • us
9
Pros:

Spacious rooms, comfortable beds. Rooftop bar with great views. Nice restaurant on the first floor. Great location.

Cons:

Pool is very small and there are very few loungers.

2026-08-22 • via Nuitee
K
K7398IYcarlosa • Family • Barcelona, Catalonia
10
Outstanding experience
Pros:

Outstanding experience! Super well located, amazingly well treated and with everything you may need (gym, poll, restaurant)!

2026-08-21 • via Tripadvisor
D
DayTrip589333 • Business • South Bend, Indiana
10
Another great meeting at The Viceroy Chicago......
Pros:

I have hosted leadership meetings for our company 1-2 times a year for the last 5 years at The Viceroy. I will also stay here with my wife when I come to the city. The hotel has a boutique vibe, and the rooms are comfortable. They have a variety of meeting room combinations for various sized groups that are all very nice. The location is great (walking distance to some great restaurants and shopping).

We see the same Team members every year when we return. I think that says a lot about a business. Shout out to Randy and Mario in the banquet department for always being responsive and accommodating. (Even when I throw last minute changes at them). I highly recommend the Viceroy for a couples weekend in the city, or for a small to mid-size business meeting. Either way, you will not be disappointed.

2026-08-21 • via Tripadvisor