The Francis Hotel

Hotels
9.4 (447 reviews)
747 Congress Street , Portland , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and modern facilities
Cons:
Issues with room assignment
Cancellation confusion

Categories

Cleanliness
8.56
The hotel was described as clean and modern, though one review mentioned being placed in a cold, windowless basement room.
Service
9.53
Staff were frequently described as helpful and accommodating, although there were some complaints about service on one occasion.
Location
9.57
The location of the hotel was positively mentioned as convenient and close to downtown attractions.
Room Quality
9.02
Rooms were generally described as nice and clean, but one review mentioned issues with the room being cold and windowless.
Amenities
9.55
The hotel offered many amenities including premium toiletries and a cozy library with complimentary beverages.
Value for Money
9.51
Vouchers provided for nearby cafes and overall positive experiences indicated good value.
Food and Beverage
9.56
Breakfast vouchers were appreciated, and the cozy fireplace added to the overall atmosphere during dining.
Overall Experience
9.93
Overall experiences were highly rated, with guests expressing delight during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:18

Property Description

Historic Landmark in Bramhall Neighborhood
Experience the charm of The Francis Hotel, a historic landmark nestled in Portland's Bramhall neighborhood, just a stone's throw away from the vibrant Art District.

Luxurious Spa Experience
Indulge in relaxation at The Spa at The Francis Hotel, offering a range of rejuvenating treatments including full body massages and locally sourced scrubs, all located on the serene second floor of the property.

Convenient Location
Explore the cultural hub of Portland with museums, galleries, theaters, and more all within a 1.4 km radius. With easy access to the airport just 5.2 km away, The Francis Hotel is the perfect choice for your stay in Portland.

Book now to immerse yourself in luxury at The Francis Hotel.

Important information:

Please note, the standard king room is accessible by climbing three steps after exiting the elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Location

Guest Reviews

9.4
Based on 447 reviews
Cleanliness: 8.56
Service: 9.53
Location: 9.57
Room Quality: 9.02
Amenities: 9.55
Value for Money: 9.51
Food and Beverage: 9.56
Overall Experience: 9.93
N
nissy1742 NONE Westminster, Massachusetts
10
Little getaway
Pros:

Took a midweek getaway with son, dtg-in-law and grandson. Staff could not have been more helpful (Tino) in setting up crib, storing luggage, giving a quick tour of property and showing us a few neighborhood spots to check out. Love the history and vibe of this hotel.

2026-08-26 via Tripadvisor
W
wardmorse NONE Atlanta, Georgia
10
Lovely and Comfortable Stay
Pros:

We stayed at The Francis for a wedding event. The property is lovely, conveniently located and the customer service was immediate and warm.

2026-08-23 via Tripadvisor
L
Lauren couple us
10
Short but sweet! I will definitely be back. Thank you Francis Hotel!
Pros:

So clean, great location, super friendly and available staff!

2026-08-21 via Nuitee
K
Kathy couple us
9
Convenient location in a non-touristy area.
Pros:

Cool, historic hotel

2026-08-21 via Nuitee
M
Manuel couple it
9
2026-08-16 via Nuitee
N
nicolemQ288KR Couples
10
Amazing service and a wonderful stay!
Pros:

SUCH a cute place!!! The rooms were spotless, the service was amazing, and the entire place was so charming. The staff really went above and beyond to make us feel taken care of throughout our stay. Everything was beautiful, breakfast was fresh and yummy, and it was such a great value for such a wonderful experience!

2026-08-14 via Tripadvisor
P
pfL3388BM Solo travel Yuma, Arizona
10
Couldn’t have asked for more!
Pros:

I cannot speak highly enough about my stay at The Francis. From the moment my dog and I arrived we were made to feel so welcome and right at home. In our room, a dog bed, clean dog bowls and little treats were waiting for my dog. The room was such a vibe, cozy furniture and such a warm & classy atmosphere. Management went above and beyond to make my stay comfortable and special. Also, the Twin Flower cafe breakfast was amazing and I still think about the cold brew & breakfast sandwich I ate there. You’re going to love staying at The Francis

2026-08-13 via Tripadvisor
R
randuchie NONE Vero Beach, Florida
10
Fun, Funky & Fabulous
Pros:

The hotel was BUSY with a wedding when we showed up early to drop our bags for them to hold until we checked in. The Front Desk staff were super nice and accommodating. When we checked in our bags were already in the room, which was just perfect!

2026-08-10 via Tripadvisor
A
alexahanel NONE Traverse City, Grand Traverse County, Michigan
10
Cool property, great service
Pros:

Stayed one night and it was great. The staff was so friendly and helpful. Cool building, parking was easy, in room coffee was really good. Thanks for the stay!

2026-08-06 via Tripadvisor
E
epfh7y9mdy NONE Portland, Maine
10
A True Gem!
Pros:

This is a truly lovely hotel. The care and attention to every aspect of the guest’s experience is impressive. I really appreciate the attention to the historic nature of the property as well.

2026-07-30 via Tripadvisor
K
KenB138 Family Cleveland, Ohio
8
Clean Room and a convenient location
Pros:

Spent two nights here over the weekend. The room was clean and the A/C was great. I paid extra for outdoor seating area and I thought it was worth it. The big disappointment was the free breakfast both mornings it was disappointing...the bacon was grossly undercooked and the muffin turned into bread. The second day the order was not correct at all...and the clerk at the front desk showed no inclination to get corrected.

2026-07-27 via Tripadvisor
N
Natasha0921 NONE Westbrook, Maine
10
Cool Boutique Hotel in the Heart of the West End
Pros:

I love The Francis! The building is gorgeous and historic, but with funky accents and unique features that make it feel fun and modern. The staff is so friendly, the rooms are well appointed, and I slept unbelievably well. I also enjoyed an excellent dinner next door at Wayside Tavern, I would highly recommend including a stop in your visit.

2026-07-22 via Tripadvisor
X
X2913QYtracym NONE
10
What a gem!
Pros:

No reservation. Stumbled upon this gem and I cannot recommend it enough! The place is charming and the staff were phenomenal. Be sure to check out The Wayside restaurant on premise as well.

2026-07-16 via Tripadvisor
D
David couple us
8
We enjoyed our stay at the Francis. The hotel was cute and the rooms were spacious.
Pros:

The staff were very helpful and kind. Clean and spacious room. Cute bakery across the street and restaurants within walking distance.

Cons:

No floor mirrors in the rooms and no safes to lock up valuables. The road noise could be a little loud.
The breakfast provided was average.

2026-07-16 via Nuitee
L
Liubov couple us
8
2026-07-14 via Nuitee
M
M7774FZashleyp Solo travel
10
Amazing experience
Pros:

Love the boutique experience, nice amenities and the complimentary breakfast every morning was 10/10. Great location for exploring Portland. We had the king room with deck and the private outdoor space made a difference.

2026-07-04 via Tripadvisor
R
Roger solo_traveller us
10
Pros:

This is a nice hotel. It is very comfortable, clean. The rooms are unique and nice, yet feels homey. It is located near everything to do downtown yet didn't feel touristy.

Cons:

There's nothing I didn't like

2026-07-01 via Nuitee
J
Jim8522 NONE
10
Great Boutique hotel
Pros:

Love our top floor room and the breakfast from Tandem coffee. Very nice staff with gorgeous public areas

2026-06-28 via Tripadvisor
Y
Ying couple us
8
2026-06-28 via Nuitee
K
Katy couple us
4
2026-06-27 via Nuitee