Royal Palace Hotel

Hotels
7.6 (438 reviews)
Zhansugurov Prospekt 178 , Almaty , KZ
+7 727 380 7912

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Poor cleanliness
Noise issues
Unsatisfactory breakfast

Categories

Cleanliness
5.74
Negative sentiment mentioned: dirty carpets, bad smells, and unclean bedding.
Service
8.71
Most guests mentioned friendly and helpful staff.
Location
8.25
Good location near the airport with easy access.
Room Quality
7.2
Some concerns about noise and cold temperatures.
Amenities
8.23
Positive mentions of included amenities like toiletries and breakfast.
Value for Money
8.69
Value is considered good in comparison to other hotels.
Food and Beverage
6.24
Breakfast received mixed reviews, not entirely satisfying.
Overall Experience
7.71
Overall mixed reviews with major negatives but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 07:44

Property Description

Luxurious Accommodation
Indulge in spacious rooms at the Royal Palace Hotel, featuring elegant floral patterns and large windows that create a bright atmosphere. Enjoy modern amenities such as air conditioning and flat-screen TVs for a comfortable stay.

Culinary Delights
Satisfy your cravings with a wide range of European meals served at the hotel's 24-hour restaurant. Whether it's a hearty breakfast, a leisurely lunch, or a romantic dinner, the Royal Palace ensures a delightful dining experience for all guests.

Convenient Location
Located just a 10-minute drive from Almaty International Airport, the Royal Palace Hotel offers convenience for travelers. Explore the city easily with Almaty city centre only 6 km away and Almaty 1 Train Station just 3 km away.

Experience luxury, convenience, and exceptional service at the Royal Palace Hotel. Book your stay now!

Important information:

Please inform the hotel of the flight details, if you require a free airport shuttle service.

Children 14 years and younger are kindly asked to present their birth certificate. Guests 18 years and younger are requested to have a notarized power of attorney from one of the parents allowing them the stay at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

7.6
Based on 438 reviews
Cleanliness: 5.74
Service: 8.71
Location: 8.25
Room Quality: 7.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 6.24
Overall Experience: 7.71
Z
Zhanar • solo_traveller • kz
8
2026-10-20 • via Nuitee
T
Tieliu • extended_group • cn
5
2026-10-19 • via Nuitee
M
Mathilde • solo_traveller • de
8
Good overall
Pros:

Good 24h restaurant

Cons:

Smoker room is very smelly

2026-10-08 • via Nuitee
A
Azhathan • solo_traveller • kz
1
2026-10-07 • via Nuitee
A
Aitolgon • solo_traveller • pl
8
2026-09-14 • via Nuitee
B
Bob • solo_traveller • cn
1
2026-09-14 • via Nuitee
E
Ekaterina • couple • ru
7
Pros:

Ранее заселение, конечно, с доп оплатой

Cons:

Не работал лифт, при заселении в номер, не было горячей воды, после завтрака отравились. В континентальном завтраке свежими были только яйца и бекон, огурцы, картофель, были явно со вчера. В душевой кабинет грибок

2026-09-04 • via Nuitee
Мухтар • couple • kz
9
2026-08-31 • via Nuitee
Багда • couple • kz
10
2026-08-30 • via Nuitee
T
Tad • family_with_children • us
3
Not a quiet and comfortable stay
Cons:

Air conditioner failed and the room was very hot. Also, there was construction activity and noise outside which made it impossible to sleep

2026-08-12 • via Nuitee
M
MUKHTAR • couple • kz
10
2026-08-10 • via Nuitee
V
Vyacheslav • solo_traveller • kz
8
2026-06-22 • via Nuitee
Багда • couple • kz
10
2026-06-18 • via Nuitee
Аргын • solo_traveller • kz
7
2026-06-17 • via Nuitee
F
Firoz • solo_traveller • in
1
Pros:

bed experience

Cons:

Service zoro

2026-06-16 • via Nuitee
S
SOEL • solo_traveller • in
1
Stay was very poor.. even they did not provide breakfast. No service
Pros:

Nothing

Cons:

Nothing

2026-06-14 • via Nuitee
Жыргалбек • couple • kz
3
2026-06-10 • via Nuitee
İlhami • solo_traveller • tr
9
Pros:

Otel temizdi

Cons:

Odada ketil, çay ve su yoktu il

2026-06-09 • via Nuitee
S
Sherali • couple • kz
10
2026-06-07 • via Nuitee
M
Marko • solo_traveller • pl
6
2026-04-09 • via Nuitee