Hotel Indigo - Cardiff by IHG

Hotels
•
Hotel Indigo
8.9 (7444 reviews)
Dominions Arcade , Cardiff , GB
+44 871 942 9104

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Central, ideal location
Friendly, helpful staff
Very clean/spotless rooms
Excellent breakfast with many options
Good showers and toiletries
Comfortable rooms/beds (many reports)
Nice bar and decor
Convenient parking discount nearby
Cons:
Slow lift
Some rooms dark or with no view (obscured windows)
Firm mattress / lumpy pillows for some guests
Noise from rooms above (furniture moving)
Breakfast can run out or not be replenished quickly
Breakfast price perceived as steep by some
Rooms can be too hot at night

Categories

Cleanliness
9.2
Consistently praised as very clean/spotlessly clean in multiple reviews; a few mentions of minor dust but overall excellent cleanliness.
Service
9.4
Staff repeatedly described as friendly, helpful, welcoming and professional across many reviews; freebies and attentive service noted.
Location
9.6
Location is repeatedly highlighted as central and ideal for accessing the city/high street and attractions; a dominant positive theme.
Room Quality
7.8
Mixed feedback: good showers and comfortable beds reported, but several complaints about dark rooms/no view, firm mattresses, lumpy pillows, noise and occasional heat.
Amenities
9
Good on-site amenities noted (bar, toiletries, minibar items, fridge, self-serve breakfast, parking discount); generally appreciated by guests.
Value for Money
8.2
Generally viewed as good value by many guests (including comments like 'worth every penny'), though some felt breakfast was a bit pricey or ran out early.
Food and Beverage
9.1
Breakfast and food frequently praised as excellent, tasty with many options and self-serve convenience; isolated notes about running out/not replenishing quickly.
Overall Experience
8.9
Overall very positive experience for most guests with many 5-star comments and recommendations; the few room-related negatives slightly temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodations
Hotel Indigo - Cardiff offers stylish rooms with modern amenities including air conditioning, flat-screen TVs, and plush bathrobes. Some rooms even feature a cozy seating area for relaxation.

Convenient Facilities
Guests can unwind at the terrace, stay active at the fitness centre, or enjoy a refreshing drink at the on-site bar. The 24-hour front desk ensures your needs are met promptly for a hassle-free stay.

Prime Location
Located just steps away from St David's Hall and Cardiff Castle, Hotel Indigo - Cardiff is the perfect base for exploring the city. With popular attractions like Motorpoint Arena Cardiff and Principality Stadium nearby, convenience is at your doorstep.

Book now to experience the perfect blend of luxury and convenience at Hotel Indigo - Cardiff.

Important information:

Please note the card used for the booking must be presented upon arrival for verification.

Booking via third party are required to fill in an authorization form prior to arrival. Please contact the property after booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8.9
Based on 7444 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.6
Room Quality: 7.8
Amenities: 9
Value for Money: 8.2
Food and Beverage: 9.1
Overall Experience: 8.9
J
john • family_with_children • gb
10
Pros:

Room was smart and nice shower and facilities

Cons:

No issues

2026-11-07 • via Nuitee
E
Esther • couple • gb
9
2026-11-07 • via Nuitee
K
Kate • couple • gb
9
2026-11-06 • via Nuitee
B
Barry • family_with_children • gb
9
Pros:

Excellent staff

Cons:

Everything good

2026-11-06 • via Nuitee
A
Agata • solo_traveller • gb
10
Great location, clean and comfortable, amazing shower!!
Pros:

Amazing quality, great rooms, very quiet and bed are soo comfortable. Love the shower too, we stayed second time and will be back for sure

2026-11-06 • via Nuitee
C
Craig • extended_group • gb
9
Pros:

Spacious comfortable room, friendly, helpful staff

Cons:

Room was a bit dark with only a frosted window which didn't let in much light.

2026-11-05 • via Nuitee
K
Kate • solo_traveller • gb
1
2026-11-05 • via Nuitee
P
pam • extended_group • gb
10
Loved Cardiff and staying at the indigo Hotel was great!
Pros:

Very clean and the staff were so friendly and couldn’t do enough for us.

Cons:

The Bar didn’t open until 17:00 which was a disappointing

2026-11-05 • via Nuitee
A
Alan • couple • gb
9
Enjoyed our stay no complaints
Pros:

Didn’t have breakfast this time

Cons:

Nothing

2026-11-04 • via Nuitee
H
Hannah • family_with_children • gb
10
A hidden gem
Pros:

The staff were extremely helpful and friendly.
The room was styled beautifully, spotless and it was comfortable and quiet sleep. It is a hidden gem and I will definitely return as it's right in the centre.

2026-11-02 • via Nuitee
S
Sara • couple • us
9
2026-11-02 • via Nuitee
S
Sarah • couple • gb
7
Not the usual Hotel Indigo experience sadly
Pros:

Location
Welsh theming - local
Nice touches for anniversary celebrations

Cons:

Car park instruction confusion
Soulless bar and restaurant
Over familiar staff - using first name of myself without permission

2026-11-02 • via Nuitee
M
Marinus • couple • nl
10
Mooi hotel. Goede locatie.
Pros:

Mooi

Cons:

Niks. Alles in orde.

2026-11-02 • via Nuitee
S
Simona • family_with_children • gb
5
Not as expected
Pros:

Staff - very friendly

Cons:

Cleanliness - not hoovered, pillow cases ripped, dust everywhere, shower tiles and shower head very dirty, towels with stains.

2026-11-02 • via Nuitee
N
Nicky • couple • gb
6
Helpful, friendly staff
Pros:

Central location but in a depressing shopping centre

Cons:

It was dirty with hairs in the shower. The mattress was too soft.

2026-11-02 • via Nuitee
K
Kirsa • family_with_children • gb
9
Pros:

Cozy, spacious room and welcoming staff

Cons:

Pillows where not my preference

2026-11-01 • via Nuitee
P
philip • couple • gb
9
2026-11-01 • via Nuitee
G
Gary • couple • gb
10
2026-10-31 • via Nuitee
C
Christine • family_with_children • gb
10
Pros:

Staff were very helpful.

Cons:

Lift was very slow

2026-10-30 • via Nuitee
G
Genevieve • extended_group • au
10
2026-10-30 • via Nuitee