Hotel Indigo - Cardiff by IHG

Hotels
•
Hotel Indigo
8.9 (7708 reviews)
Dominions Arcade , Cardiff , GB

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Comfortable rooms
Cons:
Minor cleanliness issues
Bar closing early

Categories

Cleanliness
8.38
Some negative feedback about cleanliness in the room, but the overall impression was positive.
Service
9.35
Staff were consistently praised for their warmth, helpfulness, and friendliness.
Location
9.19
Multiple reviews highlighted the excellent location in the heart of Cardiff.
Room Quality
8.84
Rooms were often described as lovely, comfortable, and well-equipped.
Amenities
8.67
Amenities were positively noted, including the charming cafe and comfortable bar area.
Value for Money
8.63
Overall perception was that the hotel offered good value for the quality provided.
Food and Beverage
8.98
Breakfast was frequently praised, though noted to be pricey by some guests.
Overall Experience
9.15
Guests generally reported a wonderful stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Luxurious Accommodations
Hotel Indigo - Cardiff offers stylish rooms with modern amenities including air conditioning, flat-screen TVs, and plush bathrobes. Some rooms even feature a cozy seating area for relaxation.

Convenient Facilities
Guests can unwind at the terrace, stay active at the fitness centre, or enjoy a refreshing drink at the on-site bar. The 24-hour front desk ensures your needs are met promptly for a hassle-free stay.

Prime Location
Located just steps away from St David's Hall and Cardiff Castle, Hotel Indigo - Cardiff is the perfect base for exploring the city. With popular attractions like Motorpoint Arena Cardiff and Principality Stadium nearby, convenience is at your doorstep.

Book now to experience the perfect blend of luxury and convenience at Hotel Indigo - Cardiff.

Important information:

Please note the card used for the booking must be presented upon arrival for verification.

Booking via third party are required to fill in an authorization form prior to arrival. Please contact the property after booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8.9
Based on 7708 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.19
Room Quality: 8.84
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.98
Overall Experience: 9.15
M
Maurizio • solo_traveller • it
10
2026-09-12 • via Nuitee
E
Elaine • solo_traveller • gb
10
2026-09-11 • via Nuitee
N
Noemi • couple • gb
9
Excelente, repetire
Pros:

Esta en pleno centro, la habitacion tiene un tamano perfecto, el bano es increible con crema de manos y acondionador que no suele haber en los hoteles de este precio incluso tienen altavoz en el bano para escuchar la tv, tenian una bata para cada uno.
El desayuno fue excelente, tienen todo lo que puedas imaginar de bufet y tambien te ofrecen desayuno a la carta. Increible

Cons:

No hay nada malo

2026-09-11 • via Nuitee
H
Helen • solo_traveller • hk
10
A comfortable spot in central Cardiff
Pros:

The welcome, the service, and location! Loved the decor in my room.
Perfect stay of going to a concert at Cardiff castle.

2026-09-10 • via Nuitee
L
Ludovic • solo_traveller • fr
8
Pros:

Le style de la chambre
La déco
La salle de bain
Beaucoup d'espace

Cons:

Lit un peu trop mou

2026-09-09 • via Nuitee
M
Marianna • family_with_children • it
8
Pleasant
Pros:

Rooms are clean comfortable and nicely decorated. Breakfast was lovely and the staff at reception (hi Zara) and restaurant were all very sweet.

Cons:

The recommended parking garage although very conveniently located, was horrendous: dirty, dodgy and overall unsafe. I understand that there is a transition going on between the owners. Hopefully with the new management it’s going to change to the better.

2026-09-09 • via Nuitee
A
Alberto • family_with_children • es
9
Superb stay in Cardiff
Pros:

The staff was absolutely phenomenal, very kind and resourceful. The rooms were quiet, very bright and comfortable. Everything was spotless, the location is unmatched.

Cons:

It's been one of the best experiences in a hotel. One thing worth mentioning is that, although the shower was very nice, water can splash out and flood the floor if you're not a bit careful the first time you use it. Other than that, it was pleasant.

2026-09-08 • via Nuitee
I
Ian • couple • gb
9
very good
Pros:

centre ofcardiff

Cons:

homeless/druges hanging around arcade

2026-09-08 • via Nuitee
A
Adaya • solo_traveller • il
10
Pros:

welcoming and attentive staff, rooms are spacious and comfortable. excellent location, highly recommended

Cons:

not a thing, had a wonderful experience

2026-09-08 • via Nuitee
M
Martin • couple • sk
10
2026-09-07 • via Nuitee
K
Katie • couple • gg
7
2026-09-07 • via Nuitee
C
Christine • solo_traveller • at
10
2026-09-07 • via Nuitee
T
Tremayne • couple • gb
10
Just Wonderful
Pros:

Wow honestly we couldn't of been happier, we were met with a big smile from the receptionist who was so lovely , she told us we were upgraded as we were guests of the day, which was very special and made me smile, free mini bar, room upgrade and drinks in the bar...just amazing <3

2026-09-07 • via Nuitee
Y
Yerkegali • family_with_children • kz
7
2026-09-07 • via Nuitee
J
Joseph • solo_traveller • us
8
Pros:

Quiet and simple

Cons:

I felt like Theseus navigating the labyrinth to get to my room.

2026-09-07 • via Nuitee
S
Susan • couple • gb
10
A wonderful hotel. Funky design and a great location.
Pros:

The staff were extremely friendly.

Cons:

We didn’t stay longer.

2026-09-07 • via Nuitee
M
Mairi • solo_traveller • gb
7
Ok for a business stay. Not great
Pros:

Clean

Cons:

A bit anonymous. Rooftop restaurant was a small balcony

2026-09-06 • via Nuitee
A
Alexander • couple • us
7
2026-09-06 • via Nuitee
A
Amber • solo_traveller • gb
10
Pros:

The most comfortable bed and incredible shower! We'll be dreaming of both for the foreseeable!

Cons:

Nothing, was all great!

2026-09-06 • via Nuitee
P
Paterson • solo_traveller • au
9
Great stay at Indigo Cardiff
Pros:

Outstanding customer service from Callum and the team. They looked after us. They upgraded our room when a light bulb wasn't working, which was very generous.
Room decor was very thoughtful and imaginative with lots of storage, a fridge and GREAT air conditioning. There was a walk in shower and a large modern, clean bathroom. Location was excellent. Close to Boots, shopping and the excellent entertainment district of Cardiff. And the castle.

Cons:

We would've liked a larger bed (Queen size, at a minimum). The barman on the 6th floor seemed to be indifferent in his attitude. He not only served us wine that was very obviously "off" (stale) it was a red instead of the rose that we asked for. There's a training opportunity for him. It was so lonely in the bar we took our drinks to the ground floor. Lastly the coffee mugs don't fit into the coffee machine.

2026-09-06 • via Nuitee