Hotel Indigo - Cardiff by IHG

Hotels
•
Hotel Indigo
8.9 (7708 reviews)
Dominions Arcade , Cardiff , GB
+44 871 942 9104

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Comfortable rooms
Cons:
Minor cleanliness issues
Bar closing early

Categories

Cleanliness
8.38
Some negative feedback about cleanliness in the room, but the overall impression was positive.
Service
9.35
Staff were consistently praised for their warmth, helpfulness, and friendliness.
Location
9.19
Multiple reviews highlighted the excellent location in the heart of Cardiff.
Room Quality
8.84
Rooms were often described as lovely, comfortable, and well-equipped.
Amenities
8.67
Amenities were positively noted, including the charming cafe and comfortable bar area.
Value for Money
8.63
Overall perception was that the hotel offered good value for the quality provided.
Food and Beverage
8.98
Breakfast was frequently praised, though noted to be pricey by some guests.
Overall Experience
9.15
Guests generally reported a wonderful stay with high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Luxurious Accommodations
Hotel Indigo - Cardiff offers stylish rooms with modern amenities including air conditioning, flat-screen TVs, and plush bathrobes. Some rooms even feature a cozy seating area for relaxation.

Convenient Facilities
Guests can unwind at the terrace, stay active at the fitness centre, or enjoy a refreshing drink at the on-site bar. The 24-hour front desk ensures your needs are met promptly for a hassle-free stay.

Prime Location
Located just steps away from St David's Hall and Cardiff Castle, Hotel Indigo - Cardiff is the perfect base for exploring the city. With popular attractions like Motorpoint Arena Cardiff and Principality Stadium nearby, convenience is at your doorstep.

Book now to experience the perfect blend of luxury and convenience at Hotel Indigo - Cardiff.

Important information:

Please note the card used for the booking must be presented upon arrival for verification.

Booking via third party are required to fill in an authorization form prior to arrival. Please contact the property after booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8.9
Based on 7708 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.19
Room Quality: 8.84
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.98
Overall Experience: 9.15
S
Susan • couple • ch
6
Good stay
Pros:

Good buffet for breakfast. Central.location

Cons:

Didn't like thaf the wiindows had been covered to be translucent.
It made the room slightly claustrophobic.

2026-10-17 • via Nuitee
P
penny • couple • gb
9
Will stay here again
Pros:

The staff were friendly and helpful, the room was comfortable

2026-10-17 • via Nuitee
P
Philip • family_with_children • gb
10
Overnight show stay
Pros:

Bed was super comfy. Reception staff were excellent, very professional, friendly and extremely helpful. Good security within the hotel.

Cons:

External windows in the room have had an obscure film applied, so no view out of the room!

2026-10-16 • via Nuitee
M
Martyn • couple • gb
6
Good location , room ok but could be better.
Pros:

Good location, room was quiet at the rear of the hotel.
Had breakfast. Good selection of items and pleasant dining room

Cons:

Room itself didn’t smell great , there is a large piece of carpet in the centre of the room that fits under the bed which smelt very musty . Could also smell the same musty smell in bed . Room looked and seemed clean but not a great smell .
Booked 2 rooms including breakfast. One room for myself and my wife and the other for my daughter and her partner.
Following morning my daughter and her partner went ahead of us to breakfast to get a table for 4 however staff in the restaurant stated as there was only 1 person shown attached to each double room breakfast was only for 1 person from each room ??Therefore there was a charge of £30 for the other 2 guests if we wanted to stay!
In more than 40 years of travelling the world that’s a new one on me.
After a lengthy phone call to reception we were allowed to sit and have breakfast as they then realised we were 4 people , the same 4 they have checked in or course the previous afternoon and the same people who had paid for 2 double rooms for 4 people .. Restaurant staff not the best .

2026-10-16 • via Nuitee
F
Frances • extended_group • gb
10
Excellent place great value for miney
Pros:

Room immaculate, lovely thick towels and comfortable bed.
Great central location no disturbance at night.
Lovely friendly helpful staff.

Cons:

All good

2026-10-16 • via Nuitee
H
Heledd • extended_group • gb
10
2026-10-16 • via Nuitee
W
Will • couple • gb
9
Met our expectations
Pros:

We didn’t eat breakfast but the location was good.

Cons:

The only slight grumble we had was that I think we were put in bedroom suitable for the disabled. It was fine but things like the sink was very low lots of emergency red light switches everywhere.

2026-10-15 • via Nuitee
R
Ruth • extended_group • gb
9
Ideal city centre venue
Pros:

City centre location. Friendly helpful staff. Good food.

2026-10-15 • via Nuitee
H
Helen • family_with_children • gb
10
Exceeded expectations
Pros:

Lovely twin room with large beds and staff were so lovely and helpful.

2026-10-15 • via Nuitee
G
GARETH • couple • gb
7
Good but eventful!
Pros:

A good team of staff, very helpful and professional when dealing with a late night water leak above our bathroom. Resolved quickly and compassionately. Thank you

Cons:

Self service buffet breakfast was olentiful, but cooked food was tepid at best. Needs to be kept hotter or refreshed more frequently.

2026-10-14 • via Nuitee
J
Jennifer • solo_traveller • gb
9
Brilliant and safe hotel location
Pros:

Initially it could put someone off booking this location due to being away from a road, but please don't let it deter you! Everything is taken into consideration and so well planned that you wouldn't notice any difference in my opinion. Really well organised and thought out.

Cons:

The signage around the rooms and halls could perhaps be a little more clear. It can feel like a little rabbit run perhaps but I had no issues personally. It's the only thing I could think of that perhaps could be improved.

2026-10-13 • via Nuitee
C
Christina • extended_group • dk
9
2026-10-13 • via Nuitee
N
Nicola • solo_traveller • gb
10
Pros:

Lovely staff, immaculate room

Cons:

Nothing

2026-10-13 • via Nuitee
J
Jacqueline • couple • gb
10
Fantastic hotel in central Cardiff with very friendly and welcoming staff
Pros:

Fantastic location
Loved the Welsh touches and products

2026-10-12 • via Nuitee
S
Sarah • couple • gb
10
2026-10-12 • via Nuitee
K
Kamleitner • couple • at
8
In die Jahre gekommen aber freundlich, Dachgeschoss sehr nett
Pros:

Lage, Personal, Frühstück,

Cons:

Versteckter Zugang, Hotel erst auf den 2.Blick gefunden,

2026-10-11 • via Nuitee
R
Rebecca • family_with_children • gb
9
2026-10-11 • via Nuitee
V
Víctor • solo_traveller • es
9
2026-10-11 • via Nuitee
M
Margaret • couple • gb
10
2026-10-10 • via Nuitee
S
Simon • couple • gb
9
Pros:

Location is excellent. Rooms are comfy and spacious. Breakfast is excellent with a wide choice. Staff were uniformly helpful and friendly.

Cons:

Occasional noise from the air con at night was audible.

2026-10-09 • via Nuitee