Holiday Inn Express - Grand Island by IHG

Hotels
•
Holiday Inn Express
8.4 (911 reviews)
2761 Long Road , Grand Island , US
+1 716-775-0007

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location near Niagara Falls
Clean and modern rooms reported by many guests
Friendly, welcoming staff and helpful front-desk service
Good breakfast quality (when available) and rooftop restaurant
On-site parking and convenient elevators
In-room microwave and comfortable beds
Quiet, pleasant atmosphere
Cons:
Breakfast shortages / ran out of food / buffet closed early
Front-desk courtesy issues and unresponsiveness in some cases
Cleanliness problems for some guests: bugs, dirty bedding, hair, grout issues
Maintenance issues (broken pool doors)
Disposable cutlery at breakfast and occasional limited breakfast items

Categories

Cleanliness
6.6
Mixed reports: several guests praised cleanliness, but multiple serious complaints mention dirty bedding, bugs in a room, hair in the shower, and corner grout/housekeeping oversights.
Service
9.2
Generally strong—many guests mention welcoming, helpful staff and a standout front-desk attendant; however occasional reports note front-desk courtesy issues and unresponsiveness.
Location
9
Very positive: repeatedly described as close to Niagara Falls with quick rides and good parking; one guest noted it felt far when cycling.
Room Quality
8
Mostly good: rooms described as clean, spacious, with microwaves and comfortable beds for many guests, though a few reported bugs, dark lighting or minor restroom issues.
Amenities
8.6
Strong: rooftop restaurant, parking, double elevators and in-room microwaves praised; some maintenance issues noted (broken pool doors) and disposable cutlery at breakfast.
Value for Money
9
Seen as good value by multiple guests; explicit positive mentions of value for money.
Food and Beverage
7.6
Mixed: breakfast is often praised for quality and variety, but guests frequently report shortages, items running out early, early closing of the buffet, and some service/stock issues (e.g., bagels without cream cheese, disposable cutlery).
Overall Experience
9.2
Leans positive overall—many guests report a great stay and would return; a minority experienced very negative stays (serious cleanliness and breakfast issues), but aggregate sentiment is favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location in Niagara Falls
Holiday Inn Express - Grand Island, an IHG Hotel, is conveniently located just 10 km from Niagara Falls Conference Center. Enjoy easy access to popular attractions and events in the area.

Modern Amenities for Comfort
Relax and unwind in the indoor pool or stay active at the fitness centre during your stay. With air conditioning in every room, a coffee machine, and free WiFi, comfort is guaranteed at Holiday Inn Express - Grand Island.

Convenience at Your Fingertips
From a 24-hour front desk and concierge service to a business centre and vending machines offering snacks and drinks, we ensure a hassle-free stay for our guests. Don't miss out on the sun terrace for a perfect way to start or end your day.

Book your stay at Holiday Inn Express - Grand Island, an IHG Hotel, for a memorable experience in Niagara Falls.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 911 reviews
Cleanliness: 6.6
Service: 9.2
Location: 9
Room Quality: 8
Amenities: 8.6
Value for Money: 9
Food and Beverage: 7.6
Overall Experience: 9.2
N
Nancy • couple • us
10
Great stay! Close to the falls!
Pros:

This was my second time staying here and I would happily do it again! Good location for visiting Niagara Falls. Easy to find. Very clean. Staff was welcoming. Good breakfast. All around great stay!

2026-10-31 • via Nuitee
J
Joabis • couple • us
8
2026-10-31 • via Nuitee
Y
Yehoshua Heshel • family_with_children • us
4
2026-10-27 • via Nuitee
G
Gokul • family_with_children • us
1
Cons:

Staff

2026-10-25 • via Nuitee
L
Lawrence • solo_traveller • us
7
Pros:

Breakfast looked great, though I stick with coffee mostly.

Cons:

Front desk courtesy.

2026-10-24 • via Nuitee
L
Leslie • couple • us
10
2026-10-24 • via Nuitee
J
Jill • family_with_children • us
2
Horrible! I would love my money back
Pros:

The only thing I liked was the person at the counter

Cons:

The shortage of breakfast was horrible, the bugs in the room, the dirty bedding.. I hated every second of staying here

2026-10-24 • via Nuitee
S
Sherali • solo_traveller • us
10
It was great time, loved it. The only thing I will add maybe more better options for food at night, as there’s nothing e
Pros:

It was clean, spacious and great staff.

Cons:

I didn’t know it was a bit far away from the falls as I was cycling, so that’s on me.

2026-10-22 • via Nuitee
R
Renata • couple • il
9
A pleasant, modern and clean hotel.
Pros:

The hotel is located 10 minutes by private car from Niagara Falls Park. The hotel is quiet, pleasant, clean and modern. The hotel has a great restaurant on the roof. The breakfast is excellent. There is good parking.

Cons:

At breakfast. The cutlery is disposable. But other than that, the food is great and there is a wide and fresh variety.

2026-10-22 • via Nuitee
C
Courtney • family_with_children • us
10
We were very comfortable and safe at the Holiday Inn. It had a pleasant vibe to it. The gentleman that works the front a
Pros:

From the second we walked in we were greeted by a young gentleman that ended up helping us most of our stay. He was very polite and although he was very busy he made sure to get us what we needed as well.

Cons:

There is some chalking the corners of the shower that could use a little grout. Other ha that I cannot think of anything. We would definitely stay there again.

2026-10-21 • via Nuitee
M
Martini • family_with_children • us
9
2026-10-21 • via Nuitee
B
Barb • couple • us
8
2026-10-21 • via Nuitee
K
Ken Kwok Ting • couple • us
8
Pros:

Hotel room with microwave, the room is pretty clean, bed is clean and comfortable

Cons:

The light is too dark, restroom is so so

2026-10-14 • via Nuitee
M
Marios • solo_traveller • nl
8
2026-10-13 • via Nuitee
M
Mark • couple • us
9
2026-10-13 • via Nuitee
S
Sameer • family_with_children • in
6
2026-10-12 • via Nuitee
L
Lauren • family_with_children • us
10
Would stay again!
Pros:

Location was good. Clean facility. Staff was friendly!

Cons:

Very busy breakfast and ran out of food early.

2026-10-12 • via Nuitee
R
Rahman • extended_group • us
10
2026-10-11 • via Nuitee
J
Jeetendra • couple • us
10
2026-10-11 • via Nuitee
R
Richard • solo_traveller • us
9
2026-10-10 • via Nuitee