JUFA Hotel Hamburg HafenCity

Hotels
•
JUFA Hotels
8.4 (13805 reviews)
Versmannstrasse 12-14, Hamburg, Germany , Hamburg , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Limited amenities
Mixed food quality

Categories

Cleanliness
7.83
Some guests mentioned inconsistencies in room cleanliness.
Service
9.1
Staff was friendly and helpful according to multiple reviews.
Location
9.34
Great location mentioned several times, close to public transportation.
Room Quality
8.29
Rooms were spacious and described positively, but noted issues with walls needing paint.
Amenities
7.82
Limited amenities mentioned, missing some expected items for a 4-star hotel.
Value for Money
8.28
General satisfaction with the value received for the price.
Food and Beverage
7.83
Food quality received mixed reviews, particularly with the buffet.
Overall Experience
8.7
Overall, guests enjoyed their stay despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:50

Property Description

Luxurious 4-Star Accommodation in HafenCity
Located in the vibrant HafenCity district of Hamburg, JUFA Hotel Hamburg HafenCity offers a luxurious 4-star experience. With a 24-hour front desk and a charming terrace, guests are greeted with top-notch hospitality.

Stunning River Views and Modern Amenities
Indulge in the breathtaking river views offered by select units at JUFA Hotel Hamburg HafenCity. Each room is equipped with a flat-screen TV, private bathroom, and a fridge for your convenience.

Delicious Dining Options and Convenient Location
Satisfy your cravings at the on-site restaurant serving a variety of culinary delights, or unwind at the bar with your favorite drink. Situated just 1.3 km from Speicherstadt, and 13 km from Hamburg Airport, the hotel's location is ideal for both leisure and business travelers.

Book your stay at JUFA Hotel Hamburg HafenCity now for an unforgettable experience!

Important information:

Please note, when booking 9 rooms or more, different policies may apply.
There are 10 e-charging stations for electric cars available, with a flat-rate of €10.00 per charging.


Please note that construction work is taking place in the hotel from 01/09/2025 to 30/04/2026 and guests may experience some noise or light disturbances.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19.50 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 13805 reviews
Cleanliness: 7.83
Service: 9.1
Location: 9.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.7
T
Tanja • family_with_children • ch
10
2026-05-23 • via Nuitee
D
Daniela • solo_traveller • at
9
Gutes Zimmer mit ausreichend Platz für 5 Per
Pros:

Großes Zimmer, gute Betten

Cons:

Leider gibt es im Familienzimner nur ein Waschbecken und keine Ablage beim großen Spiegel

2026-05-23 • via Nuitee
X
Ximena • couple • cl
7
Buen lugar y el personal muy amable.
Pros:

La atención muy amable y el barrio tranquilo y seguro

Cons:

No tenía plancha en la habitación y nosotros fuimos a un matrimonio… una plancha portátil a vapor era suficiente y es muy poco espacio para guardar ropa.

2026-05-23 • via Nuitee
Y
y.b. • solo_traveller • de
9
Pros:

Alles bereits beschrieben

Cons:

Die Matratze zu weich

2026-05-23 • via Nuitee
M
Markus • solo_traveller • de
9
2026-05-23 • via Nuitee
M
Melanie • family_with_children • de
8
2026-05-23 • via Nuitee
J
József • solo_traveller • hu
4
2026-05-22 • via Nuitee
S
Sibylle • solo_traveller • de
3
Cons:

Am nächsten Tag musste Sibylle Krenkel umziehen in ein anderes kleineres und vermaltes Zimmer angeblich wegen Wasserschaden.

2026-05-22 • via Nuitee
K
Katrin • solo_traveller • de
7
Pros:

Grosser frühstücksbereich mit raucherzohne

Cons:

Auch für Raucher könnte man vor der Tür eine Bank aufstellen. Eine separates Toilette ist schön, sollte aber ein Waschbecken besitzen.

2026-05-22 • via Nuitee
C
Claudia • couple • at
9
Schönes Hotel in der Hafencity
Pros:

Schönes Hotel in der Hafencity, U-Bahnnähe

2026-05-21 • via Nuitee
H
Hendrik • solo_traveller • de
9
Sehr empfehlenswert
Pros:

Blitzsauber, tolle Lage, extrem freundliches Personal

Cons:

-

2026-05-20 • via Nuitee
M
Meriam • solo_traveller • de
9
Pros:

Die Lage war super schnelle Anbindung mit der U Bahn man ist super schnell in der Stadt.
Das Frühstück und das Personal war sehr freundlich

Cons:

Das es auf Toilette kein Waschbecken gab und man immer erst ins Bad gehen musste um Hände zu waschen.
Es war sehr warm.

2026-05-20 • via Nuitee
A
Andrea • couple • de
9
2026-05-20 • via Nuitee
D
Daril Maurice • solo_traveller • de
10
2026-05-20 • via Nuitee
W
Wolfgang • couple • de
7
Für unsere Zwecke war das Hotel am richtigen Ort
Pros:

Als wir auf unser Zimmer kamen war dies nicht mal gereinigt, geschweige denn die Betten neu gemacht.
An der Rezeption wurde uns dann sofort ein neues Zimmer zugewiesen. Als upgrade sogar mit Wasserblick.
Das Zimmer war geräumig und für 3 ausgelegt. Die Betten waren für uns gut (Matratze usw)
Es war schon ein wenig abgewohnt.
Das Frühstück im Hotel war gut. Nur leider hat es mit dem Abräumen morgens um 08:00 Uhr nicht so geklappt.
Ansonsten hat es hier an nichts gefehlt.

Cons:

Im Badezimmer, die große Glasabtrennung, wird wahrscheinlich nur selten richtig gereinigt.
Nach dem Duschen konnte man das sehr gut sehen.
Auch war in den Ecken am Boden der Schimmel zu sehen.
Schade, denn das Badezimmer Ansicht war schön groß, modern und die Toilette war abgeteilt im Raum daneben.

2026-05-20 • via Nuitee
S
Simone • family_with_children • de
10
2026-05-20 • via Nuitee
C
Christian • solo_traveller • de
8
2026-05-20 • via Nuitee
M
Mayya • solo_traveller • de
5
Pros:

Good location, nice beds, excellent breakfast.

Cons:

A truly fascinating interpretation of a 4-star hotel. The staff was technically polite, but with the emotional warmth of people being forced to answer emails at 3 AM during a power outage. Every interaction felt like we had personally interrupted a very important existential crisis.

The room itself had some charming design choices, such as walls decorated with scratches and dirt marks that added a lovely “well-used train station underpass” aesthetic. The bathroom experience was especially memorable: apparently ventilation is considered more of a philosophical concept here. There was no ventilation in the toilet and barely any in the bathroom, which created some rather unfortunate odor situations that lingered far longer than any guest should have to.

We also specifically informed reception that we only wanted the room cleaned on the third day. This information was treated more like a creative suggestion than an actual request, because someone still knocked on our door every single day, disturbing us repeatedly.

Honestly, I’m impressed by the confidence required to market this as a 4-star hotel. That level of optimism should be studied academically.

2026-05-20 • via Nuitee
A
Ariane • family_with_children • de
8
2026-05-20 • via Nuitee
D
David • solo_traveller • gb
9
2026-05-20 • via Nuitee