The Westin Chattanooga

Hotels
•
Westin
9 (556 reviews)
801 Pine Street , Chattanooga , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and well-maintained property
Excellent customer service
Great location
Cons:
Noisy mornings due to remodeling work

Categories

Cleanliness
9.08
General sentiment indicates a clean property and room.
Service
9.55
Highly praised, with specific mention of excellent service from multiple staff members.
Location
9.09
Location is described as perfect and close to downtown.
Room Quality
8.04
Rooms are spacious and comfortable, but may have sound issues from lower levels.
Amenities
9.07
Amenities like the rooftop bar and breakfast received positive feedback.
Value for Money
9.03
General sentiment suggests good value for the quality of service and amenities.
Food and Beverage
9.08
Food quality is highlighted as amazing.
Overall Experience
9.05
Overall sentiment reflects a great experience with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:00

Property Description

Luxurious Amenities
Indulge in the outdoor heated pool with cabanas and a modern fitness center at The Westin Chattanooga.

Convenience at Your Fingertips
Benefit from a 24-hour front desk, business center, and dry cleaning services during your stay.

Prime Location
Explore nearby attractions like the Tennessee Aquarium, Lookout Mountain, and Ruby Falls, all just a short distance from The Westin Chattanooga.

Experience comfort and convenience at The Westin Chattanooga - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 556 reviews
Cleanliness: 9.08
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
B
Brittany • extended_group • us
7
Great location, clean room, friendly staff.
Pros:

The location, the cleanliness of the hotel as well as the room. The staff was friendly, valet was fast. Overall it was not a bad stay.

Cons:

The was an issue with room service when we went to order, so we had to call down (not a big deal, but then we did receive something wrong). We called to let them know our fridge was leaking and was not cold, they stated they would send maintenance but no one ever came. The coffee machine was not plugged in, we had to pull the fridge out from the cabinet from the wall to plug the machine in.

2026-09-15 • via Nuitee
A
Amanda • family_with_children • us
9
2026-09-14 • via Nuitee
S
stephen • solo_traveller • us
9
2026-09-11 • via Nuitee
E
Ebru • family_with_children • us
4
Not worth the price
Pros:

Beautiful lobby and great location

Cons:

Staff was not detailed in following up with requests I made for the reservation (I requested a crib for my baby).
The pillows were lumpy and the bathroom had water damage

2026-09-09 • via Nuitee
S
Shemika • couple • us
10
Our stay was amazing. We will go back to the Westin
Pros:

The breakfast was great. We paid in advance for breakfast, so we were given vouchers to use to order our food

Cons:

Absolutely nothing I did not like. We loved the valet service

2026-09-08 • via Nuitee
S
Stephen • couple • gb
9
2026-09-04 • via Nuitee
M
Maressa • solo_traveller • us
8
Pros:

Location and breakfast downstairs

Cons:

Housekeeping was not that good. Expected better

2026-08-31 • via Nuitee
S
Shannon • couple • us
1
2026-08-28 • via Nuitee
J
James • couple • us
7
2026-08-18 • via Nuitee
R
Richard • solo_traveller • us
9
2026-08-09 • via Nuitee
P
paul • family_with_children • us
10
Excellent will revisit
Pros:

Great location and very helpful staff

2026-08-04 • via Nuitee
M
Maurijn • solo_traveller • nl
8
2026-07-22 • via Nuitee
S
Sha'Ron • solo_traveller • us
1
UNPROFESSIONAL
Pros:

Restaurant and bar and some off the staff were ok not all.

Cons:

I DIDNT LIKE THE FACT THAT I PUT A ESTIMATED TIME FRAME TO ARRIVE BETWEEN 1600 1700 AND WAS TOLD THAT ROOM WASNT AVAILABLE HAD TO WAIT AROUND AND CHECK BACK IN LATER ABOUT 1745 VERY INCONVENIENT AND THEN TO TOP IT OFF IT WAS MY ANNIVERSARY AND I ORERED AND PAYED FOR SPECIAL ANNEMTIES FOR MY WIFE AND NEVER RECEIVED THEM SO I KINDLY WENT DOWNSTAIRS AROUND 2300 LAST NIGHT AND TOLD THEM IT HAD BEEN OVER 5HRS AND TO JUST CANCEL MY ORDER. OVERALL JUST MESSED UP MY STAY AND VERY DISAPPOINTED AND BAD EXPERIENCE.

2026-07-20 • via Nuitee
E
Emily • couple • us
10
Pros:

Loved the everything

2026-07-20 • via Nuitee
N
Neva • solo_traveller • us
9
Pros:

The conference was right here.

Cons:

The set up of the elevators and signs to get to your room

2026-07-18 • via Nuitee
P
Pearson • solo_traveller • us
10
Pros:

Location was perfect! Room service was amazing! Food and drinks were amazing! Staff was amazing! Will definitely be back°

2026-07-13 • via Nuitee
X
X230YTgaryr • Solo travel
10
Phenomenal Food, drinks & Convo
Pros:

Kaitlyn was my waitress and bartender. Her service was phenomenal. Her recommendations were spot on. Food was delicious! I’m in town on business, and sitting solo at the bar and she constantly checked on me. Kept my drink full and was very engaging conversationally. I would come back to this hotel on my next trip through town just because of her!

2026-07-07 • via Tripadvisor
I
I1275RSjessicab • Family
10
Love it
Pros:

The staff is so friendly and warm! Kaitlyn and Ali at the bar were above and beyond with their service! We cannot wait to come back! Well done

2026-07-07 • via Tripadvisor
A
Amanda • couple • us
7
Pros:

Very nice room and property

Cons:

We stayed on the Fourth of July and there was no room at the pool. It was packed and I noticed that they sold resort for a day passes for that day. We enjoyed a day at the pool on Friday with plenty of space for everyone.

2026-07-06 • via Nuitee
T
Taylor • couple • us
10
2026-06-30 • via Nuitee