Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Garden
Laundry
Airport shuttle
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Beautiful garden
Cons:
Cleanliness issues noted
Some rooms a bit dated

Categories

Cleanliness
7.93
Some guests reported cleanliness issues, noting dust and spider webs.
Service
9.4
Most reviews highlighted the friendly and helpful nature of the staff.
Location
9.44
Guests praised the excellent location, close to attractions and a calm garden area.
Room Quality
8.89
Rooms were generally described as comfortable and spacious, although some felt dated.
Amenities
8.92
Amenities such as breakfast options and a beautiful garden added to guest satisfaction.
Value for Money
8.88
Guests felt the experience was worth the price, especially for the location.
Food and Beverage
8.43
Breakfast received positive mentions, though some viewed it as an additional cost.
Overall Experience
9.3
Guests enjoyed their stays and would recommend the hotel for its charm and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:38

Property Description

Tranquil Oasis near Lake Atitlan

Lush Gardens and Relaxing Amenities: Hotel Utz Jay, just 2 blocks from Lake Atitlan, boasts lush gardens, a hot tub, and a Mayan-style sauna with aromatic herbs.

Comfortable Rooms with Garden Views: Enjoy rooms with balconies offering garden views, free WiFi, and flat-screen cable TV. The private bathrooms are stocked with free toiletries and towels.

Convenient Location and Services: Situated in a quiet street near shops and restaurants, the hotel offers a tour desk, luggage storage, and laundry service. Free parking is available on-site.

Experience serenity and convenience at Hotel Utz Jay. Book your stay now for a tranquil getaway near Lake Atitlan!

Important information:

Please be advised Rates does not included meals or drinks.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 807 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.3
S
Silvia • solo_traveller • cr
6
I wouldn't go back
Pros:

The location is good.

Cons:

We had no hot water, when I complained they said they turn it off when there are few guests. Which makes no sense to me. In general, I found the staff did not help at all, no maps or any sort of advice in what to do around the area. The room is basic for the price.

2026-07-22 • via Nuitee
K
karen • solo_traveller • gb
8
Great option in tranquil but convenient setting
Pros:

Lovely private room with a balcony overlooking the beautiful courtyard garden.
The room was spotlessly clean and the bed was comfy.

Cons:

Though the Breakfast was good, service was super slow. Give yourself at least an hour to have breakfast before catching a bus/tour etc.

2026-07-21 • via Nuitee
S
Sarah • solo_traveller • ca
8
2026-07-21 • via Nuitee
F
Fuentes • solo_traveller • gt
10
2026-07-20 • via Nuitee
M
Madeline • family_with_children • us
10
2026-07-19 • via Nuitee
S
SOTO • solo_traveller • cr
7
2026-07-16 • via Nuitee
L
Leslie • solo_traveller • us
8
Would book again
Pros:

Convient to everything. Luggage storage was free. Staff very friendly and helpful

2026-07-13 • via Nuitee
G
Gabriel • solo_traveller • cr
9
Pros:

Excelente ubicación, habitación amplia . Muy tranquilo para descansar.A 300 m del embarcadero y a 100 m de la calle principal.

2026-07-13 • via Nuitee
A
Antoni • couple • es
8
Una habitació correcte
Pros:

L’habitació que vam estar és la superior. Són com petites cabanyes situades al voltant d’un jardí. Els arbres fan ombra i així no hi fa calor. Per tant, no ha estat necessari obrir el ventilador.
L’habitació no és excessivament ample però hi caben dues maletes obertes.
El labavo està bé, l’aigua no surt molt calenta però té prou pressió.

Cons:

Tot correcte.

2026-07-13 • via Nuitee
H
Hugo • solo_traveller • us
10
2026-07-12 • via Nuitee
T
Trevor • family_with_children • ie
9
2026-07-10 • via Nuitee
D
Darío • solo_traveller • cr
10
Pros:

El personal del hotel es muy amable, educado, respetuoso y atento.
El lugar tiene una ubicación perfecta para poder caminar a todos los lugares de interés.

Cons:

Nada, todo estuvo grandioso

2026-07-08 • via Nuitee
E
Erick • solo_traveller • gt
10
Lugar hermoso
Pros:

Bien ubicado, sin ruido perfecto para descansar, con mucha vegetación las instalaciones.

Cons:

Todo bien.

2026-07-07 • via Nuitee
M
michiko • couple • jp
7
便利な場所のホテル
Pros:

湖の近くで、ロケーションが良かった。スタッフが親切だし、共用の冷蔵庫があった。

Cons:

部屋の中が外から丸見えで、常にカーテンを閉めなければならなかった。

2026-07-02 • via Nuitee
S
Sandra • solo_traveller • gt
10
Buen lugar para quedarse
Pros:

Es el lugar ideal para descansar en Panajachel! Ubicación céntrica sin la bulla.

2026-07-01 • via Nuitee
A
Alcides Robson • couple • br
7
Cons:

O chuveiro tinha o ralo entupido, o que fazia empoçar a água

2026-06-30 • via Nuitee
T
Tracey • couple • ca
10
2026-06-29 • via Nuitee
B
Beatriz • family_with_children • es
9
Pros:

El hotel está muy bien ubicado y es muy tranquilo. Las habitaciones se disponen en torno a una patio central ajardinado muy bonito y cuidado.
El desayuno estuvo también muy bien y el personal es muy amable.

2026-06-27 • via Nuitee
J
José • solo_traveller • gt
5
2026-06-26 • via Nuitee
C
Connie M • solo_traveller • us
9
LA BUENA CASA Tranquila y cómoda opción de hospedarse en Panajachel
Pros:

El personal muy amable.
La tranquilidad y el balcón de mi habitación.
La habitación amplia.
Cuenta con ventilidor.

Cons:

Dice en Booking que está incluido el desayuno, pero no lo está. Salió un poco caro sin incluirlo.
La calle es oscura de noche, pero me gustó la tranquilidad de estar un cuadro fuera de la calle principal.
Los perros al lado me saludaban al llegar cada noche a mi habitación. Me asustaron la primera vez. Pero no seguían toda la noche.

2026-06-19 • via Nuitee