Hotel de Yama, Hakone Lake Side

Hotels
•
Independent
9 (142 reviews)
80 Motohakone, Hakone, Kanagawa-ken, 250-0522 , Hakone , JP
81-46083-6321

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Facilities

Meeting rooms
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Accommodating Staff
Beautiful Views
Cons:
Musty Air
Dining Reservation Issues

Categories

Cleanliness
8.25
Some reviews mentioned cleanliness positively, but there were concerns about musty air, indicating a need for improvement.
Service
9.75
The staff was frequently praised for being accommodating and friendly.
Location
9.25
The location received very positive feedback for its scenic views and access to attractions.
Room Quality
9.25
Rooms were described as large and comfortable with fantastic views.
Amenities
9.25
The amenities, especially the onsen, were highlighted as excellent.
Value for Money
8.75
Overall quality suggests good value, but reservations issues limited dining options.
Food and Beverage
8.25
Dining experience noted positively but with specific complaints about the timing of the service.
Overall Experience
9.25
Guests expressed a thoroughly enjoyable experience with a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:50

Property Description

Relaxation and Dining Options
Pamper yourself with onsite massages and enjoy the view from the terrace and garden. Indulge in delicious meals at the hotel's 2 restaurants, or opt for room service and snacks from the coffee shops. Don't miss out on the bar/lounge for a refreshing drink.

Modern Amenities and Services
Benefit from complimentary wireless internet, concierge services, and gift shops. The hotel also offers dry cleaning, a 24-hour front desk, and luggage storage. With conference space and meeting rooms totaling 3305 square feet, it's ideal for events.

Prime Location and Comfortable Stay
Conveniently situated in Hakone, Hotel de Yama, Hakone Lake Side offers air-conditioned rooms with balconies/patios, flat-screen TVs, and free Wi-Fi. Explore nearby attractions like Lake Ashi and Hakone Shrine, ensuring a memorable stay. Ready to experience luxury? Book now for an unforgettable getaway!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

9
Based on 142 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
J
Julien • solo_traveller • fr
9
2026-05-23 • via Nuitee
S
susan • couple • us
8
Great experience and one we will remember.
Pros:

The setting was exceptional. The view of Mount Fuji, the gardens and lake were spectacular! The onsen was incredibly relaxing and the outdoor onsen had a garden like atmosphere. Having the Yukatavto wear to and from the onsen made the experience feel authentic.

Cons:

The rooms are spacious with awesome views but very dated. The menu was disappointing and repetitive. It was a difficult stay for our party of four due to the language barrier as there was no staff member that was even marginally proficient in English. Even with these criticisms, we loved the property and our stay at Hotel de Yama and are so happy to have had this very authentic Japanese experience without being in a Ryokan. The staff was friendly and professional. We would stay there again and recommend.

2026-05-21 • via Nuitee
G
George • family_with_children • ca
10
2026-05-21 • via Nuitee
J
Juuso • solo_traveller • fi
10
2026-05-21 • via Nuitee
W
Wanya • extended_group • au
10
2026-05-18 • via Nuitee
I
I-Chen • extended_group • tw
9
2026-05-17 • via Nuitee
C
Claire • family_with_children • us
9
Pros:

Onsen, meals, view (spectacular view of Mt Fuji one morning); staff were very pleasant and helpful. it was nice to have both french and japanese meal options, and both were excellent for both breakfast and lunch.

2026-05-13 • via Nuitee
K
Kyoko • couple • jp
7
2026-05-13 • via Nuitee
D
Dspaizman • couple • us
9
Would highly recommend for your stay in the hakone area.
Pros:

Ground of the hotel are stunning. Azaleas and Rhododendrons were in bloom making for a dramatic view against the lake and mount fuji backdrop. Onsen was large, well equipped, clean. Staff was spectacular. Shuttle to Motohakone was were frequent and comfortable.

Cons:

Restaurant options were limited for those with dietary preferences or restrictions and breakfast ended around 9:30.

2026-05-11 • via Nuitee
Y
ya hsin • extended_group • tw
8
是個很棒的渡假飯店，附近環境清幽，飯店的庭院整理的很好
Pros:

環境

2026-05-11 • via Nuitee
S
sumiko • couple • jp
9
Pros:

金婚記念に立ち寄らせていただきました。結婚して始めていった旅も芦ノ湖でした。それもあり選んだホテルでした。ツツジを愛でながら歩いて富士山が見えたとき今日は良い日で終わりそうと感じた一瞬でした。お食事の時、最後のデザートの時スタッフの方が記念写真をとって下さり、帰りの時それを頂くことができ嬉しかったです。
お食事も、常に飲み物をタイミング良く出してくださり美味しく頂くことができました。
スタッフ一人一人が気遣いのある対応で心地良かったです。

Cons:

良くなかった…と言うわけではないのですが、私が小さいため浴衣を『小』も用意していただけると良かったかな。もしくは、受付時浴衣のサイズを確認して頂けたら良かったかな⁉️

2026-05-10 • via Nuitee
M
Masatsugu • extended_group • jp
9
2026-05-10 • via Nuitee
S
Suzanne • couple • fr
9
Une adresse de charme, au sein d'un jardin splendide, un onsen inoubliable, un dîner exquis !
Pros:

Un bel établissement avec un jardin absolument magnifique (nous étions en pleine floraison des rhododendrons). Nous sommes restés 2 nuits et avons pu goûter à la fois au dîner japonais et au dîner français : l'un et l'autre sont excellents, dignes d'un restaurant étoilé. Le petit-déjeuner occidental était copieux et bon. Par ailleurs, nous avons adoré l'onsen, avec son bassin extérieur donnant sur la forêt. Un moment de détente inoubliable !

Cons:

La rénovation de l'hôtel date a priori des années 2010, cela commence à se ressentir (moquette de la chambre et des couloirs vieillissante). Par ailleurs, nous avons constaté un petit manque de propreté à l'arrière de l'abattant du WC (cheveux et poussière). Pour un établissement de ce prix, cela pourrait être amélioré.

2026-05-09 • via Nuitee
M
Mateusz • solo_traveller • pl
9
2026-05-09 • via Nuitee
C
Chiyun • couple • tw
10
Pros:

大浴場

Cons:

無

2026-05-08 • via Nuitee
U
Une • family_with_children • gb
10
2026-05-07 • via Nuitee
K
KYO • couple • jp
9
パーフェクト
Pros:

行き届いたサービス。奇を衒った部分はなく、心のこもったサービスを提供してくれる。食事はとても美味しく、心地よい。値段はリーズナブルで、効率的な経営ができていることに感服する

Cons:

特にない。強いて言えば、ラウンジの営業時間を10時ぐらいまで延ばしてほしいが、ニーズがないのかもしれない

2026-05-06 • via Nuitee
S
SUZANNE • extended_group • sg
7
Pros:

Comfortable

Cons:

Location far from anywhere

2026-05-05 • via Nuitee
P
park • solo_traveller • jp
7
Pros:

とても美しい自然環境と温泉で、家族と一緒にゆっくりと楽しい時間を過ごすことができました。2泊して、洋食と和食の2種類を選んで、飽きずに食べて楽しみました

Cons:

個人的には洋食系の方がより美味しかったです

2026-05-05 • via Nuitee
R
Romina Paula • solo_traveller • ar
10
Hermosa estancia con vista increible del Fuji
Pros:

Hermosa vista desde el jardín del Monte Fuji, jardines con azaleas y Sakura en flor en el momento de floracion. La cena francesa es muy recomendable. El onsen y la habitaciones son muy hermosas y comodas.

Cons:

No hay nada que no me haya gustado, lo unico que aclararia que el hotel se encuentra a 30 minutos caminando de Moto hakone o debe tomarse el servicio de bus del hotel para ir hacia la zona más urbana.

2026-05-04 • via Nuitee