Hotel de Yama, Hakone Lake Side

Hotels
•
Independent
9 (142 reviews)
80 Motohakone, Hakone, Kanagawa-ken, 250-0522 , Hakone , JP
81-46083-6321

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Facilities

Meeting rooms
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Accommodating Staff
Beautiful Views
Cons:
Musty Air
Dining Reservation Issues

Categories

Cleanliness
8.25
Some reviews mentioned cleanliness positively, but there were concerns about musty air, indicating a need for improvement.
Service
9.75
The staff was frequently praised for being accommodating and friendly.
Location
9.25
The location received very positive feedback for its scenic views and access to attractions.
Room Quality
9.25
Rooms were described as large and comfortable with fantastic views.
Amenities
9.25
The amenities, especially the onsen, were highlighted as excellent.
Value for Money
8.75
Overall quality suggests good value, but reservations issues limited dining options.
Food and Beverage
8.25
Dining experience noted positively but with specific complaints about the timing of the service.
Overall Experience
9.25
Guests expressed a thoroughly enjoyable experience with a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:50

Property Description

Relaxation and Dining Options
Pamper yourself with onsite massages and enjoy the view from the terrace and garden. Indulge in delicious meals at the hotel's 2 restaurants, or opt for room service and snacks from the coffee shops. Don't miss out on the bar/lounge for a refreshing drink.

Modern Amenities and Services
Benefit from complimentary wireless internet, concierge services, and gift shops. The hotel also offers dry cleaning, a 24-hour front desk, and luggage storage. With conference space and meeting rooms totaling 3305 square feet, it's ideal for events.

Prime Location and Comfortable Stay
Conveniently situated in Hakone, Hotel de Yama, Hakone Lake Side offers air-conditioned rooms with balconies/patios, flat-screen TVs, and free Wi-Fi. Explore nearby attractions like Lake Ashi and Hakone Shrine, ensuring a memorable stay. Ready to experience luxury? Book now for an unforgettable getaway!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

9
Based on 142 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
P
Patrícia • couple • pt
10
2026-07-03 • via Nuitee
M
Mary • family_with_children • us
8
2026-07-02 • via Nuitee
K
Kate • extended_group • au
10
2026-07-01 • via Nuitee
A
Abhishek • couple • in
9
2026-07-01 • via Nuitee
R
Roman • couple • de
9
Pros:

Everything is very very good!

Cons:

Just two suggestions:
— to provide english version of the navigation in the awesome hotel garden
— to extend free lounge bar till 10 a.m — there is no coffee at the breakfast, we wanted to have some coffee after the breakfast— app.9,45 a.m. — but it was too late already..((

2026-06-29 • via Nuitee
F
François • couple • fr
10
2026-06-27 • via Nuitee
A
alessandro • extended_group • it
9
SOLUZIONE DI ALTO LIVELLO PER HAKONE
Pros:

STRUTTURA PERFETTAMENTE INTEGRATA NELLA NATURA CON UN PARCO STUPENDO. CAMERE AMPIE E PULITE. OTTIMA COLAZIONE

Cons:

PECCATO PER GLI ORARI IMPOSSIBILI DEL RISTORANTE (SOPRATTUTTO PER LA CENA) E PER IL BAR POCO FORNITO.. SAREBBE STATO UN PUNTEGGIO PIENO

2026-06-25 • via Nuitee
N
Nicolas • solo_traveller • fr
8
2026-06-25 • via Nuitee
小猴兒 • solo_traveller • tw
10
Pros:

喜歡小田急山酒店的靜和管家們的細心
喜歡房間看出去的景色
喜歡飯店的室內裝潢
喜歡那種老派卻真誠的感覺
喜歡早餐和晚餐
喜歡溫泉真的很舒服

2026-06-25 • via Nuitee
S
Sofia • extended_group • us
5
Pros:

The location

Cons:

It feels old and very dirty!
Carpets looked to outdated and not clean at all

2026-06-22 • via Nuitee
A
AndreasM • solo_traveller • de
7
2026-06-21 • via Nuitee
C
Carolina • couple • cl
9
Pros:

The hotel was beautiful and the installations were great. We enjoyed the onsen and spa.

Cons:

The personel was supposed to speak English, but I still struggle to communicate with then. At some point I had a problem in the onsen and they didn’t help me as they couldn’t understand what I was saying

2026-06-21 • via Nuitee
サラ • solo_traveller • jp
9
Outstanding, classic resort hotel experience on lake Ashi
Pros:

Beautiful classic Lakeside Hotel that originally belonged to a Japanese Baron. Gorgeous art deco fixtures and classic wood decor in common areas, the expansive lounge offers a free morning and evening drink service and restaurant has both a French and a Japanese restaurant, you can choose either for breakfast and dinner. Outstanding manicured gardens and a Lakeside Café that has a dog friendly terrace make this a real gem. Fantastic, classic Japanese customer service that goes above and beyond. There is a free shuttle bus that will take you to / from the boat dock at MotoHakone. The women’s hot spring was excellent, I love that they provide full-size towels as many hotels require you to bring the towels from your room. I also appreciated they included both drip coffee and creamer in the room. It was my first stay, but I will definitely be back!

2026-06-20 • via Nuitee
H
Hiroshi • extended_group • jp
10
日常を忘れる旅
Pros:

部屋は清潔｡風呂も清潔で最高の気分であった。食事も期待通り美味しかった。

Cons:

カフェがカジュアルになり過ぎて巷のコーヒーショップと変わらなくなった。

2026-06-18 • via Nuitee
T
tokuko • family_with_children • jp
9
静かな宿泊で、ゆっくりできました。
Pros:

ディナー・朝食　美味しかったです。
リニューアルしてから、暫くぶりの宿泊でした。お食事が一層良くなりました。

Cons:

急なスケジュールだった為、
ツヅジ、シャクナゲの時期が過ぎて、バラ園も思ってたより成長してなかった事が残念でした。次回は花盛り時期に予定をたてたいと思います。

2026-06-17 • via Nuitee
J
JUN • extended_group • jp
9
Pros:

夕食（フレンチ）、朝食とも素晴らしかった。またロケーション的に箱根神社にも近く、庭も素晴らしかった。

Cons:

部屋以外でのWIFIが繋がらなかった（多分新たな設定が必要だったと思う）。

2026-06-16 • via Nuitee
W
Watanabe • couple • jp
9
快適
Pros:

ロケーションが素晴らしく、食事も大変美味しかった。
スタッフの対応も親切で心地良かった。

Cons:

設備が古い。 朝食(洋食)についてはお客が集中すると
バイキングに渋滞が発生、スープ、コーヒーの温度も
充分に管理されているとは言い難く今後の改善を期待
したい。

2026-06-15 • via Nuitee
南川 • couple • jp
10
心地よく宿泊する事が出来ました。
Pros:

食事を美味しく頂く事が出来ました。また庭や周辺の自然が大変心地よかったです。

Cons:

浴槽に髪の毛が残っていました。

2026-06-13 • via Nuitee
M
Moitreyee • family_with_children • us
9
Enjoyable stay
Pros:

Beautiful view, comfortable beds, easy walk to Moto-hakone, walkable path by lake, hotel shuttle. Outdoor seating option for breakfast.

Cons:

Breakfast options a bit limited.

2026-06-10 • via Nuitee
E
Eric • extended_group • fr
9
Très bel hôtel avec un emplacement formidable, personnel très agréable
Pros:

Très bel emplacement, équipements, personnel très agréable, qualité des prestations et du onsen.

Cons:

Rien

2026-06-09 • via Nuitee