Hotel de Yama, Hakone Lake Side

Hotels
•
Independent
9 (142 reviews)
80 Motohakone, Hakone, Kanagawa-ken, 250-0522 , Hakone , JP
81-46083-6321

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Facilities

Meeting rooms
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Accommodating Staff
Beautiful Views
Cons:
Musty Air
Dining Reservation Issues

Categories

Cleanliness
8.25
Some reviews mentioned cleanliness positively, but there were concerns about musty air, indicating a need for improvement.
Service
9.75
The staff was frequently praised for being accommodating and friendly.
Location
9.25
The location received very positive feedback for its scenic views and access to attractions.
Room Quality
9.25
Rooms were described as large and comfortable with fantastic views.
Amenities
9.25
The amenities, especially the onsen, were highlighted as excellent.
Value for Money
8.75
Overall quality suggests good value, but reservations issues limited dining options.
Food and Beverage
8.25
Dining experience noted positively but with specific complaints about the timing of the service.
Overall Experience
9.25
Guests expressed a thoroughly enjoyable experience with a few minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:50

Property Description

Relaxation and Dining Options
Pamper yourself with onsite massages and enjoy the view from the terrace and garden. Indulge in delicious meals at the hotel's 2 restaurants, or opt for room service and snacks from the coffee shops. Don't miss out on the bar/lounge for a refreshing drink.

Modern Amenities and Services
Benefit from complimentary wireless internet, concierge services, and gift shops. The hotel also offers dry cleaning, a 24-hour front desk, and luggage storage. With conference space and meeting rooms totaling 3305 square feet, it's ideal for events.

Prime Location and Comfortable Stay
Conveniently situated in Hakone, Hotel de Yama, Hakone Lake Side offers air-conditioned rooms with balconies/patios, flat-screen TVs, and free Wi-Fi. Explore nearby attractions like Lake Ashi and Hakone Shrine, ensuring a memorable stay. Ready to experience luxury? Book now for an unforgettable getaway!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

9
Based on 142 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
南川 • couple • jp
10
心地よく宿泊する事が出来ました。
Pros:

食事を美味しく頂く事が出来ました。また庭や周辺の自然が大変心地よかったです。

Cons:

浴槽に髪の毛が残っていました。

2026-06-13 • via Nuitee
M
Moitreyee • family_with_children • us
9
Enjoyable stay
Pros:

Beautiful view, comfortable beds, easy walk to Moto-hakone, walkable path by lake, hotel shuttle. Outdoor seating option for breakfast.

Cons:

Breakfast options a bit limited.

2026-06-10 • via Nuitee
E
Eric • extended_group • fr
9
Très bel hôtel avec un emplacement formidable, personnel très agréable
Pros:

Très bel emplacement, équipements, personnel très agréable, qualité des prestations et du onsen.

Cons:

Rien

2026-06-09 • via Nuitee
R
Rowena • couple • au
9
A magical stay at Hakone with Hotel Odakyu no Yama with its old world charm preserved through time and efforts of the st
Pros:

A quaint hotel that provides a country side charm with close proximity to Lake Ashi, accessible by buses to all the attraction sites in Hakone, it provides a place to rest and relaxation with its good size room and onsen; amazing food prepared by both Japanese and French kitchen and amazing service by all the staff.

Cons:

If you don’t have a hired car, you will have to rely on the public transport to get to the town centre.

2026-06-06 • via Nuitee
C
Colette • solo_traveller • au
9
Must return in good weather. The lake was still beautiful in cloudy conditions.
Pros:

The staff were excellent. Service impeccable. The gardens were impressive and the view of the lake beautiful. The shuttle bus running every 20 minutes is a real plus. And several buses stop at the hotel that go to local towns and sights. And a bus goes to Shinjuku at 12 midday with no changes. Very convenient. You could choose either western or Japanese breakfast. Both were good. Not buffet style . Also in the lounge in the afternoon, free coffe and tea, soft drinks and nibbles.

Cons:

The weather! A typhoon passed by and the weather was not good. It cleared for a bit and I was able to see Fuji san from the terrace in front of the lounge area.

2026-06-06 • via Nuitee
T
Theresa • couple • at
9
Sehr nett
Pros:

Sehr nettes Personal, super angenehm auch, dass es einen Shuttleservice von Motohakone Port zum Hotel gibt. Onsen sind sehr angenehm und überhaupt nicht überfüllt. Netter Garten zum Spazieren

Cons:

Vegetarische Auswahl beim Essen.

2026-06-04 • via Nuitee
U
Ufuk • family_with_children • be
10
2026-05-31 • via Nuitee
C
chiahsin • couple • tw
10
2026-05-31 • via Nuitee
H
Hidetaka • extended_group • us
10
2026-05-30 • via Nuitee
J
Julien • solo_traveller • fr
9
2026-05-23 • via Nuitee
S
susan • couple • us
8
Great experience and one we will remember.
Pros:

The setting was exceptional. The view of Mount Fuji, the gardens and lake were spectacular! The onsen was incredibly relaxing and the outdoor onsen had a garden like atmosphere. Having the Yukatavto wear to and from the onsen made the experience feel authentic.

Cons:

The rooms are spacious with awesome views but very dated. The menu was disappointing and repetitive. It was a difficult stay for our party of four due to the language barrier as there was no staff member that was even marginally proficient in English. Even with these criticisms, we loved the property and our stay at Hotel de Yama and are so happy to have had this very authentic Japanese experience without being in a Ryokan. The staff was friendly and professional. We would stay there again and recommend.

2026-05-21 • via Nuitee
J
Juuso • solo_traveller • fi
10
2026-05-21 • via Nuitee
G
George • family_with_children • ca
10
2026-05-21 • via Nuitee
W
Wanya • extended_group • au
10
2026-05-18 • via Nuitee
I
I-Chen • extended_group • tw
9
2026-05-17 • via Nuitee
K
Kyoko • couple • jp
7
2026-05-13 • via Nuitee
C
Claire • family_with_children • us
9
Pros:

Onsen, meals, view (spectacular view of Mt Fuji one morning); staff were very pleasant and helpful. it was nice to have both french and japanese meal options, and both were excellent for both breakfast and lunch.

2026-05-13 • via Nuitee
D
Dspaizman • couple • us
9
Would highly recommend for your stay in the hakone area.
Pros:

Ground of the hotel are stunning. Azaleas and Rhododendrons were in bloom making for a dramatic view against the lake and mount fuji backdrop. Onsen was large, well equipped, clean. Staff was spectacular. Shuttle to Motohakone was were frequent and comfortable.

Cons:

Restaurant options were limited for those with dietary preferences or restrictions and breakfast ended around 9:30.

2026-05-11 • via Nuitee
Y
ya hsin • extended_group • tw
8
是個很棒的渡假飯店，附近環境清幽，飯店的庭院整理的很好
Pros:

環境

2026-05-11 • via Nuitee
M
Masatsugu • extended_group • jp
9
2026-05-10 • via Nuitee