Tru By Hilton Lancaster East

Hotels
Tru by Hilton
8.4 (1367 reviews)
2320 Lincoln Highway East , Lancaster , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Breakfast inconsistency

Categories

Cleanliness
7.65
Mixed reviews; some cleanliness issues were noted.
Service
9.15
Staff described as warm and accommodating.
Location
9.15
Great location, close to many attractions.
Room Quality
8.15
Rooms were clean but some small and noisy.
Amenities
8.65
Good amenities including pool and fitness room.
Value for Money
8.15
Slightly expensive but generally good value.
Food and Beverage
7.65
Breakfast received mixed reviews; could be improved.
Overall Experience
8.65
Overall a great experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:42

Property Description

Modern Amenities and Convenient Location
Tru By Hilton Lancaster East, Pa offers a modern fitness center, indoor pool, and free WiFi throughout the property. Located just 300 meters from the popular Amish Farm and House, it provides easy access to nearby attractions.

Comfortable Accommodations
Each guest room at Tru By Hilton Lancaster East features a refrigerator and flat-screen TV for your convenience. The 24-hour front desk, gift shop, and laundry facilities add to the comfort of your stay.

Delightful Breakfast Options and Nearby Attractions
Start your day with a customizable breakfast at the build your own breakfast station. Explore Dutch Wonderland just 1.1 km away or visit Central Market 9 km from the property. Book your stay now for a memorable experience!

Important information:

Please note, guests must be at least 21 years old to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1367 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
S
Sugelis family_with_children us
10
2026-07-25 via Nuitee
J
Jim couple us
7
2026-07-25 via Nuitee
K
Kathleen couple us
10
Customer service was good
Pros:

Front desk staff was very helpful at 2:00am

Cons:

Ran out of yogurt at breakfast

2026-07-24 via Nuitee
T
Tonia solo_traveller us
10
Pros:

Everything, it was perfect location with plenty of resturant choices, hotel was accommodating and great atmosphere

Cons:

Nothing

2026-07-23 via Nuitee
8
85arij Family Berlin, Maryland
6
Needs better attention to detail
Pros:

The upkeep of the hotel seems to be deteriorating quickly. The walls in the hallway on the 5th floor had several scuff marks along with wallpaper noticeably peeling. The patches of wallpaper that had been placed on sections of the wall to fix imperfections were also peeling which made it even more aesthetically more appealing. The wallpaper in the bathroom of Room 519 was also peeling in the corners. There are scuff marks on several of the room doors on that floor as well. Upon checking in, the hall on the 5th floor was dirty. We checked in early while housekeeping was still working and I assumed it would be vacuumed before they left for the day. It was not. It was impossible to find a comfortable room temperature setting. A change in one degree on the thermostat created a huge shift in temperature; making it too warm and stuffy or too cold. I never noticed how inconvenient not having a clock in the room to glance at to quickly check the time was. Upon checkout, we tried to fill our water bottles with ice and the ice machine was broken. We were told that packs of ice were available at the front desk only to find that they were out and waiting for more to arrive. This was my third time staying at this property in a year and the difference in attention to detail and quality was quite visible and quickly noted.

2026-07-21 via Tripadvisor
C
Cole couple us
10
Overall exceeded my expectations.
Pros:

Everything went well.

Cons:

The quailty of the bed was not very good. Very uncomfortable.

2026-07-20 via Nuitee
Z
Zalman couple us
9
Pros:

Breakfast was excellent. Room was spacious. Bed was comfortable.

2026-07-20 via Nuitee
S
Stacy couple us
6
It was okay
Cons:

I did not like the shower and how wet the floor gets due to the water leaking out the shower door. That is dangerous and no one like wet towels either which i had to put down a lot of towels due to that.

2026-07-19 via Nuitee
M
Martha couple ae
7
2026-07-17 via Nuitee
T
Tyrone solo_traveller us
10
2026-07-14 via Nuitee
P
Patricia solo_traveller us
9
Staff were very friendly and helpful.
Pros:

Close to the attractions

2026-07-14 via Nuitee
K
Kelli couple us
5
2026-07-11 via Nuitee
J
Jilil couple us
7
2026-07-11 via Nuitee
L
Linda M couple us
10
2026-07-09 via Nuitee
J
Joshua couple us
10
Pros:

Great location

2026-07-07 via Nuitee
W
William couple us
9
Pros:

everything

2026-07-06 via Nuitee
L
Lori couple us
9
2026-07-04 via Nuitee
A
Allen couple us
5
Fair at best for a Hilton property!
Pros:

Location was great. Very convenient to restaurants and shopping.

Cons:

Generally felt like the property was not maintained well. Rooms were not throughly cleaned. Bathroom still had soap in the tub from previous guest. Hallways had lots of small pieces of debris everywhere. Needed to be vacuumed. Covid is over rooms need to be serviced daily with beds made and towels replaced. Paid a premium price to stay at a Hilton property. Expect premium service. Not a fan of picking up towels at the front desk daily.

2026-07-01 via Nuitee
A
ASHKENAZY family_with_children il
9
מקום מצויין להתמקם לטיול בחבל ההאמיש
2026-06-30 via Nuitee
T
Tequila solo_traveller us
10
2026-06-30 via Nuitee