AC Hotel by Marriott Asheville Biltmore Village

Hotels
•
Marriott
8.8 (108 reviews)
186 HENDERSONVILLE ROAD, Asheville, North Carolina, 28803 , Asheville , US
1-828-277-0026

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Facilities

Fitness facilities
Express check-out
Fireplace in lobby
Comprehensive recycling policy
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from elevator
Breakfast value

Categories

Cleanliness
8.88
Most reviews mention clean and spacious rooms, with one review noting new construction.
Service
9.15
Multiple reviews highlight exceptional and friendly service from the staff.
Location
9.19
Reviews consistently mention the great, convenient location close to downtown.
Room Quality
8.64
Reviews appreciated the modern, comfortable rooms, though noise issues were noted.
Amenities
8.67
General comments on good amenities, although some mentioned limited experience.
Value for Money
8.33
Value is considered good, but some reviews found breakfast overpriced.
Food and Beverage
8.48
Breakfast received positive remarks, yet one review found it overpriced.
Overall Experience
9.05
Overall sentiment was highly positive, with many planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:53

Property Description

Experience a delightful stay at The Scenic Hotel at Biltmore Village, nestled in the charming historical district of Asheville.

Recreational Amenities
Dive into relaxation with our indoor pool and rejuvenate in the hot tub. Keep up with your fitness regime in our well-equipped gym.

Comfort & Convenience
Unwind in one of our 117 spacious guestrooms featuring refrigerators and flat-screen televisions for your entertainment. Stay connected with complimentary Wi-Fi and enjoy the luxury of a clean, private bathroom equipped with complimentary toiletries.

Business & Services
For business travelers, our 24-hour business center and express check-out service cater to all your professional needs, while our complimentary self-parking and laundry services make for a seamless experience.

Don’t miss the chance to make wonderful memories—book your stay today!

Important information:

  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • A car is required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.8
Based on 108 reviews
Cleanliness: 8.88
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.33
Food and Beverage: 8.48
Overall Experience: 9.05
R
Robert • couple • us
10
Wonderful
Pros:

Rooms were really designed well. The rooms and entire hotel were spotless. Great location close to Biltmore Estate. Even though not downtown, the town was just a few minutes drive away. Good gym.

2026-05-27 • via Nuitee
B
Brett • couple • us
8
2026-05-24 • via Nuitee
K
Kaleena • solo_traveller • us
10
Pros:

Convenience of the hotel and friendly staff

Cons:

Need a fan in the room

2026-05-11 • via Nuitee
L
LaKeisha • solo_traveller • us
8
Good stay
Pros:

It was a quiet and quanti hotel. The location was exactly where I needed to be.

Cons:

There were a few cleaning errors in my room, but I didn't complain about them there.

2026-05-09 • via Nuitee
R
Robin • solo_traveller • us
10
Pros:

Comfortable! Clean!

Cons:

No microwave in the room??

2026-05-08 • via Nuitee
T
TM • family_with_children • us
8
Staff need a bit more training to handle unforeseen issues.
Pros:

Had an issue with the refrigerator, we needed to keep medicine in overnight. The front desk staff was great, tried to assist, but they were not familiar with the setting and operation of the refrigerator. I actually googled the instructions for setting the temperature, which were unsuccessful.
The staff ended up upgrading us to a room with a working refrigerator.

Cons:

We had expected a complimentary breakfast as indicated in the booking app, but that was not the case,
The staff at the breakfast were not very friendly when they informed us, so we left without breakfast.

2026-05-05 • via Nuitee
M
Mireya • couple • us
8
2026-05-05 • via Nuitee
P
Patricia • couple • us
8
Pleasant, comfortable.
Pros:

Nice lobby, friendly staff. Very clean.

Cons:

Lack of walkability, which will improve as the restoration of Biltmore Village from the Helene event continues.

2026-05-04 • via Nuitee
R
Rob • couple • gb
10
2026-05-03 • via Nuitee
J
Jean • couple • us
10
Very accommodating, new looking and clean!
Pros:

Thus was the cleanest hotel I have ever been to from the halls and elevators, the pools and the rooms!

2026-04-30 • via Nuitee
N
Nancy • couple • us
7
Great ambiance. Comfortable room
Pros:

I like the style. Having a bar in the lobby is nice. I like the design of the room such as the shower, coffee/refrigerator area and the long bench along the wall. Not having carpet seems like a cleaner choice.

Cons:

The refrigerator made noise all night

2026-04-27 • via Nuitee
S
Shaw • couple • us
8
Nice place. Staff are rude.
Pros:

Very clean.

2026-04-25 • via Nuitee
S
SHARPE • couple • us
10
ABSOLUTELY FANTASTIC!!!! CLEAN CLEAN CLEAN!!!!!!!!!!!!!!!!!!!!
Pros:

This was one of the cleanest hotels we have ever stayed at!!!! It smelled clean and sophisticated when you entered!! It was beautiful, yet modern and simply decorated. There was NOTHING that could have been better! The bathroom is always my "scary" part. It was SPOTLESS!!!! The bed was so comfortable!!! Everything was absolutely fantastic! It was a little more than we normally pay for a room, but it was WELL WORTH IT!!!

2026-04-24 • via Nuitee
H
hartmowen • Business
10
Beautiful, Clean Hotel with Great Service
Pros:

The AC Hotel Biltmore Village is in a perfect location—very central to everything in the Asheville area. The hotel itself is beautiful, with thoughtful design details and an overall sense of cleanliness throughout. The front desk staff was especially welcoming and hospitable.

My room felt both inviting and spotless. One detail I really appreciated was that the air conditioning fan stayed on through the night—a small thing, but it made a big difference for a comfortable sleep.

We also stopped by the bar for drinks, which were excellent, and the service there was just as great. I’ll definitely be booking this hotel again the next time I’m in Asheville.

2026-04-21 • via Tripadvisor
J
Joey • extended_group • us
10
2026-04-20 • via Nuitee
W
Whitney • couple • us
6
2026-04-17 • via Nuitee
D
Damany • family_with_children • us
10
2026-04-13 • via Nuitee
K
kathybF5322LM • Couples
4
Disappointed
Pros:

First of all, this new hotel is beautiful and beautifully furnished. However, they have a huge problem with many if not most rooms listening to the elevators all day long. Obviously not as bad at night, but it’s quite annoying during the day.

2026-04-10 • via Tripadvisor
B
bruce • couple • us
7
2026-04-10 • via Nuitee
D
Dream14289516039 • Family
10
Great experience
Pros:

Great location in a very nice area.
The employees from the manager, front desk, waitress, everyone was very helpful, educated and nice.
Very recommendable

2026-04-03 • via Tripadvisor