Clayton Hotel City of London, Tower Bridge

Hotels
•
Clayton
9 (7785 reviews)
10 New Drum Street , London , gb

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Varied breakfast options
Cons:
Some bathroom issues
Breakfast costs were high

Categories

Cleanliness
9.33
Rooms were consistently described as clean and tidy.
Service
9.3
Staff were friendly and accommodating throughout the reviews.
Location
9.34
Numerous reviews praised the convenient location near transport links.
Room Quality
8.79
Rooms were generally spacious and comfortable, but some issues were noted.
Amenities
8.82
Amenities received praise, though some concerns were raised about the bathrooms.
Value for Money
8.78
Value was generally perceived positively relative to the experience.
Food and Beverage
8.33
Breakfast variety was appreciated, but some found it expensive.
Overall Experience
9.3
Overall satisfaction was high, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:40

Property Description

Luxurious Accommodation
Clayton Hotel City of London offers stylish, modern rooms and suites with gorgeous spa bathrooms, complimentary Wi-Fi, and 24-hour in-room dining.

Gastronomic Delights
Indulge in British cuisine at the on-site Grill restaurant, known for incorporating seasonal and locally sourced ingredients into each dish. The Globe Bar offers a diverse menu, craft beer, gin, fine wine, and hand-crafted Red Bean Roastery coffee.

Prime Location
Conveniently situated near iconic landmarks like The Gherkin and Tower Bridge, with easy access to transport links for exploring London's main venues. Aldgate East underground Station is adjacent, ensuring hassle-free travel around the city.

Experience luxury, fine dining, and a prime location at Clayton Hotel City of London. Book now for an unforgettable stay!

Important information:

Please note that for advance purchase bookings a payment link will be sent to the guest after the booking has been confirmed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 7785 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
M
Maurizio Romano • solo_traveller • it
10
2026-05-30 • via Nuitee
E
Elif • couple • tr
9
Güzeldi
Pros:

Odalar yeterince büyüktü, temizdi. Metroya çok yakındı.

Cons:

Londraya ilk kez gelenler için gezilecek yerlerden biraz uzak kalıyor

2026-05-30 • via Nuitee
K
katie • couple • gb
10
2026-05-30 • via Nuitee
S
Sira • couple • fr
8
2026-05-30 • via Nuitee
J
Joye • couple • be
7
2026-05-30 • via Nuitee
P
Paul • solo_traveller • ie
8
2026-05-29 • via Nuitee
G
GGFJ • extended_group • es
8
Pros:

Ubicación

2026-05-29 • via Nuitee
C
Christian • couple • de
6
OK.
Pros:

Das Zimmer war geräumig.

Cons:

Leider war im Bad der Wasserdruck für das warme und kalte Wasser nicht gut.

2026-05-29 • via Nuitee
J
Juanita • solo_traveller • us
8
2026-05-29 • via Nuitee
M
Mousa • couple • sa
5
2026-05-29 • via Nuitee
R
Rob • solo_traveller • nz
8
Pros:

A convenient location for us.

Cons:

Nothing

2026-05-29 • via Nuitee
M
Maria • couple • at
8
Cons:

Fenster kann man nicht öffnen
Frischluft nur durch Klimaanlage

2026-05-29 • via Nuitee
L
Lesley • couple • gb
10
Excellent hotel!!!
Pros:

Clean, comfortable hotel in an amazing location. Friendly, helpful staff who always greet you with a smile. Restaurant was great with a wonderful service and breakfast was delicious. A hotel with high standards.

2026-05-29 • via Nuitee
M
Micheline • couple • ca
10
Mémorable et je le recommande sans hésitation 5 étoiles
Pros:

L’attention que le personnel donne aux clients pour qu’ils se sentent à l’aise , important et super bien . Le personnel est chaleureux Les déjeuners sont excellents . Le ménage toujours super bien fait.
Près des métro autobus, restaurants
Que dire de Mme Maria à l’accueil du restaurant une vraie perle, j’ai adoré cette dame.
Merci Clayton Hôtel de si bien traité votre clientèle!!!!

2026-05-29 • via Nuitee
L
Laura • extended_group • gb
9
2026-05-28 • via Nuitee
T
Thomas • solo_traveller • ca
10
Pros:

Great location! 9 minute walk to tower bridge and 1 minute to tube. Staff is very friendly and breakfast buffet is definitely worth it. I highly recommend this hotel and location.

Cons:

Price too expensive.

2026-05-28 • via Nuitee
A
Anil • couple • at
1
A pleasant hotel stay was ultimately ruined by an unprofessional and unfriendly experience at check-out.
Pros:

We stayed at Clayton Hotel for 5 nights. The hotel matches its price range well, offering stylish and comfortable rooms. At first, I thought the bed might be too small, but it turned out to be very comfortable. The windows do not open, but the air conditioning worked properly throughout our stay.
The bathroom was spacious, cleanliness was very good, and the breakfast was satisfactory. However, during the 6 days, the breakfast selection never changed or offered much variety. Overall, I would have rated the hotel 8 out of 10.
Unfortunately, my final rating drops to 1 because of the receptionist, Ms. Natalija, who handled our check-out and left us with a bitter feeling after what we truly believed had been a wonderful stay in London. Although she tried to appear polite according to hotel standards, her facial expressions came across as arrogant and sarcastic when we simply told her our room number. It also seemed that she did not understand us very well. Still, we could overlook that, as everyone can have a bad day.
What I cannot overlook is the fact that after spending 6 days at the hotel — and honestly not even using many of the hotel services — we kindly asked if we could leave our luggage for 2–3 hours the following day. We were, of course, willing to pay for it. However, Ms. Natalija did not even take our request into consideration, despite the fact that we had been guests at the hotel. Once again, her tone made us feel very uncomfortable and unwelcome.
Policies, standards, and procedures are one thing, but being human is another. A kind attitude can easily make guests feel appreciated and happy.
Thank you, Clayton, for your hospitality, but as long as you continue to employ people with this attitude, we will certainly not recommend the hotel to others

2026-05-28 • via Nuitee
D
Davide • family_with_children • it
9
Pros:

Ottima posizione nei pressi della metropolitana. Favolosa colazione

2026-05-28 • via Nuitee
I
Ialnasser • solo_traveller • sa
9
Pros:

5 stars hotels in (services, room, atmospheric and nearby station)

I would like to thanks the staff for allowing complimentray late check out without additional fees. This is very kind of them and thanks alot

Cons:

only issue is far away from central london and no drop point if you are coming by taxi or uber.

2026-05-28 • via Nuitee
V
VINCENZO • family_with_children • it
10
2026-05-28 • via Nuitee