Cassia Bintan, part of Banyan Group

Hotels
9 (1000 reviews)
Jalan Teluk Berembang Laguna Bintan Resorts , Lagoi , id

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean
Friendly staff
Great location
Modern rooms
Fun amenities
Cons:
Food quality complaints
Some room issues noted

Categories

Cleanliness
9.33
Reviews highlight that the hotel is very clean.
Service
9.8
Staff received praise for being friendly, attentive, and providing good service.
Location
9.34
The location of the resort is excellent, next to a very white sandy clean beach.
Room Quality
8.79
Rooms were described as modern but mentioned some issues in reviews.
Amenities
8.82
Amenities received positive mentions, especially the play area.
Value for Money
8.28
Good value, but some negative feedback on food quality.
Food and Beverage
8.33
Food quality received some criticism, but breakfast was enjoyed.
Overall Experience
9.3
Overall experience cited as very positive with memorable moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:17

Property Description

Modern Design and Stylish Amenities
Experience a stay at Cassia Bintan where modern design meets stylish amenities. Each unit is beautifully decorated with a flat-screen TV, coffee machine, and comfortable seating area including a daybed and beanbag chair. The private bathrooms are equipped with hot/cold showers, slippers, and a hairdryer for your convenience.

Private Beach and Exciting Activities
Enjoy exclusive access to the hotel's private beach area and make the most of your stay with free bicycle usage. Engage in thrilling activities such as golfing and snorkelling, ensuring a memorable vacation experience. Additionally, take advantage of the free shuttle service and explore the surrounding area with ease.

Convenient Facilities and Services
Benefit from free WiFi and private parking during your stay at Cassia Bintan. The property also offers car hire services for further exploration. With Tanjung Pinang and Nagoya just a short distance away, immerse yourself in the local culture and attractions. Book now for an unforgettable retreat at Cassia Bintan.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TNJ

Location

Guest Reviews

9
Based on 1000 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 9.3
J
JES Cheong solo_traveller sg
10
Pros:

Clean sandy private beach, very spacious room, quiet surroundings, friendly and helpful staff

Cons:

Room has doublebed and a single bed. For family of 4, one person had to sleep on sofa bed...maybe change the single bed into a bunker.better.

2026-08-14 via Nuitee
I
Irene couple sg
9
Pros:

Very friendly and helpful staff! Big breakfast at Lotus cafe.

2026-08-11 via Nuitee
S
Siti extended_group sg
9
Mixed
Pros:

The lofts were clean, spic and span.

Staffs were always smiling, welcoming.

Breakfast spread was good.

The view from the lofts excellent.

Cons:

As the lofts were on the first floor and closest to the swimming pool, the lounge, the movie night. the noise was deafening regardless of the day and time. Doors and windows were closed but to no avail.

I could not even ask to change floor or units as the lift on that building were out of work. I have a wheelchair- bound mother.

As much as the management were considerate and trying to keep the noise down were beyond their control, it’s really HIGH time to get the only lift in that building to work.

I paid to get some quiet time and rest, but couldn’t.

2026-08-11 via Nuitee
Y
Yan Xuan extended_group sg
9
it is a warm and lovely resort! beautiful beach
Pros:

breakfast variety was good! staff were extremely friendly and helpful. spa facilities and masseuse were good.

Cons:

our master bedroom aircon wasnt cold hehe
and lift broke down
staff were very helpful just that water refilling request wasn’t met

2026-08-10 via Nuitee
E
Ekaterina extended_group sg
10
The best place in the Bintan for our family
Pros:

Location is the best!
Beach with clear water and sands!
We stayed here 3 times and come back again!

Cons:

Nothing

2026-08-05 via Nuitee
O
Oxana M solo_traveller sg
8
Pros:

Excellent location, good service, professional staff, very good breakfast.
Not crowded.
Outstanding idea to offer Saturday BBQ - that one is above expectations.

Cons:

Restaurant is overpriced for sure and no other options to eat

2026-08-02 via Nuitee
V
VALENTINA couple it
10
Un piccolo angolo di paradiso
Pros:

L’accoglienza del personale, la spiaggia, la colazione.

Cons:

I materassini sui lettini sia della spiaggia che della piscina andrebbero lavati.
Non c’è nulla nei dintorni, è necessaria la macchina per spostarsi

2026-08-02 via Nuitee
5
567sukmar Friends getaway
10
beautiful cassia resort
Pros:

overall good, for the service, view, food, and of course very comfortable, i would recommend this beautiful cassia resort to my family, my partner and my social media friends, thanks cassia bintan you make my holiday very wonderful, with love sukma radila

2026-08-01 via Tripadvisor
H
Happiness58311394369 Friends getaway
10
Wonderful, will definitely come back and bring along our family.
Pros:

The staff are all friendly and helpful, full of energy to assist especially Delia (doesn't seem new as she is so confident althroughout our stay), Ana and Tyara.

They all deserve commendation and recognition.

Our room was upgraded but quite a maze to go in and out. 😄

2026-07-31 via Tripadvisor
3
351fangd Friends getaway
10
It is comfort and the value is beautiful and good.I will come again.
Pros:

It is comfort and the value is beautiful and good.I will come again.

2026-07-31 via Tripadvisor
9
97fangx Family
10
The property boasts stunning surroundings with exceptionally hospitable staff. We look forward to our next visit.
Pros:

The property boasts stunning surroundings with exceptionally hospitable staff. We look forward to our next visit.

2026-07-31 via Tripadvisor
T
tengkuf2026 Family
10
Nice!!
Pros:

Very nice!! We realu enjoy the stay! 2nd time came and so memorable. Definitely will come back again haha!!

2026-07-30 via Tripadvisor
V
Vrt_1230_ Family
10
Great relaxing place, quick from Singapore
Pros:

Very nice resort with beachfronts, activities by the pool and sea

2026-07-28 via Tripadvisor
3
370anissaf Solo travel
10
Cassia Hotel - best hotel in Bintan
Pros:

As a solo traveler, I had an absolutely amazing experience at this hotel. If I could give it six stars, I definitely would!

Everything exceeded my expectations: very nice food and sea view, breathtaking beach with soft white sand and clear water, so many activities to enjoy, spa option, amazing breakfast buffet.
What made the biggest difference was the genuine warmth and kindness of the entire team. Everyone made me feel welcome from the moment I arrived.

A very special thank you to Sheila, Ana, and Chris for making my stay so enjoyable and truly unforgettable. Your kindness, professionalism, and positive energy made all the difference.

I highly recommend this hotel and would love to come back someday!

2026-07-26 via Tripadvisor
B
belladS3917KW Family
10
An exceptional experience from beginning to end.
Pros:

Such a relaxing and memorable experience. Highly recommended! Thank you for making our stay so special. We loved every moment

2026-07-26 via Tripadvisor
6
677evys Family
10
Enjoy a great family time at this beachfront resort….!
Pros:

Thank you…. We had a pleasant stay. We enjoyed the relaxing private beach setting and the atmosphere on the Saturday afternoon with the foam party, beach activities and BBQ dinner by the beach. Food is very well cooked….. Tasty! The friendliness of the Cassia staff is unforgettable….. Thank you mba Amira, mba Wiwik and mba Berliana for your hospitality 🙏

2026-07-25 via Tripadvisor
A
adamsE9329PK Family Cebu Island, Visayas
10
Short get away in Bintan
Pros:

It was a great value. Beautiful beach. Friendly service. No complaints.

2026-07-25 via Tripadvisor
C
Chun Yin Christopher Gabriel couple sg
8
2 day stay
Pros:

Massage service is very good

2026-07-25 via Nuitee
P
Paradise45613580530 Couples
10
Will definitely come back to Cassia Bintan with couples of Friends soon.
Pros:

Excellent location, Atmosphere Value rooms and cleanliness and friendly staff are really awesome.

2026-07-24 via Tripadvisor
A
Amy solo_traveller nz
10
Pros:

The whole experience was amazing. The apartment clean and well presented and very well stocked kitchen equipment wise. Pools and beach amazing and we spent a lot of time there. Food at Vista always great and well priced too! I loved their environmental focus it was so nice to see. Also the breakfast at Locus was like nothing I've seen!! There were so many stations offering different food and drink options! Even a wonderful herbal drink station with yummy fresh brews made by the lovely young lady there! We loved our time, special thanks to the staff at front desk, housekeeping, and Fendy for driving us to and from the ferry, we will be back for sure!! X

Cons:

Nothing.

2026-07-24 via Nuitee