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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Outdoor furniture
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Banyan Tree Puebla offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for every guest. From flat-screen TVs to private bathrooms with free toiletries, each room is designed for relaxation and convenience.
Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or stay active at the fitness centre. The garden, terrace, and on-site restaurant provide serene spaces to enjoy leisurely moments during your stay.
Convenient Location and Services
Located in the heart of Puebla, Banyan Tree Puebla is close to popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana. With free WiFi, private parking, and multilingual staff at the 24-hour front desk, guests can expect top-notch service throughout their visit.
Book your stay at Banyan Tree Puebla for a memorable and luxurious experience in Puebla.
Si su tarifa o promoción incluye desayuno, tenga en cuenta que el desayuno es americano.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 11 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children from 2 years old to 11 years old stay for free when using an available extra bed.
People 12 years old and over stay for US$50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The room was spacious staff are friendly
There is not touch points from the property nor the preferences / occasions were recognized, not a at a single time the staff asked how the stay is going
This Banyan Tree Hotel location was wonderful. Rooms were spacious, staff was very accommodating (and attentive). The views from the rooftop bar were amazing.
Will definitely stay here again.
Instalaciones y la atención
My wife and I attended the Thai Fest, and it was an extraordinary experience from start to finish. The quality of the food, the attention to detail, and the impeccable service made the event truly memorable.
We look forward to this celebration every year, as everything is thoughtfully planned and executed, creating an atmosphere that invites you to relax, enjoy the moment, and immerse yourself in Thai culture and cuisine.
Banyan Tree Puebla has achieved something very special by bringing together hospitality, gastronomy, and a beautiful setting. Without a doubt, it was one of the best dining experiences we have enjoyed in Puebla in recent years.
The hotel is very well located, and honestly I have no complaints at all. The only downside is that, once you stay here, you’ll have to make a tough choice: either stay in and enjoy the hotel (because you won’t feel like leaving) or go out and explore the beautiful city of Puebla.
The attention to detail, cleanliness, and service are outstanding, not to mention all the little touches that make your stay truly unique.
Both dinner and breakfast were excellent. If you want to discover Puebla, or simply take a getaway and stay at one of the best hotels you’ll ever experience, I definitely recommend staying here.
Went to the Thai fest, amazing food and vibes!! Excellent service!!
La struttura è elegante
Pessimo servizio di rifacimento della camera. Mettono gli asciugamani per una persona e bisogna chiedere per due persone altrimenti non li danno. E questo ogni giorno. Le lenzuola sono lise e strappate. La colazione si chiede una cosa e ne portano un’altra.
If you're going to book this hotel, my best advice is to call ahead and ask if there is a wedding at the hotel that weekend. If so, schedule for a different weekend or pick another hotel.
Due to the wedding, hotel felt understaffed, and the qualify of the food/service felt downgraded as well, also the music from the wedding reached my room although my room was almost the furthest from the reception. (It was that loud).
Staff was kind and apologetic. They comped some beverages and meals. I would have been more forgiven if Hotel Manager Manuel Leal replied to my email I sent 4 days ago, but unfortunately I have not heard back from him yet.
Hotel felt more like a 4-star than a 5-star. Even on the days where there was no wedding. Location is pretty great.
Everything was perfect, the thai festival was awesome and the food was exceptional
Just finished another wonderful and plentiful breakfast served by the most charming Giovanni. Highly recommend the hotel.
Beautiful stay at Banyan Tree Puebla. The service was exceptional throughout, and Giovani in the restaurant was especially kind, helpful, and welcoming. The location is excellent for exploring the city, and the hotel’s design is simply impeccable — elegant, refined, and full of character. Highly recommended.
Beautiful hotel and very friendly and professional staff.
EL HOTEL, SOLO ME GUSTO LA TERRAZA DONDE ESTABA LA ALBERCA Y UN BARECITO, EL GIMNASIO 24 HORAS.
EL HOTEL, NO ME GUSTO ES MUY RUIDOSO , PORQUE LAS PUERTAS SON PESADAS Y AL CERRAR LA PUERTA DE LA HABITACION SE ESCUCHABAN LOS PORTAZOS, NO FUNCIONABA LA CALEFACCION, LAS TOALLAS YA ESTABAN MUY PERJUDIDAS, PARA RECIBIR A TURSITAS NO OFRECEN NADA DE BEBIDAS GASEOSAS HELADAS , TODO LO TENIAN AL TIEMPO, EL DESAYUNO QUE OFRECEN DENTRO DE LA TARIFA ES MUY SIMPLE.
Great views, Walking distance to the center. Nice staff
Is a bit old in some things, AC, Tv, ..
Beautiful hotel, excellent location
Nothing
This hotel was fantastic. We loved all the restaurants, the view of the volcanos, ringing in sunset with bells to see the sun set behind Popo, the spa was amazing. The rooftop bar was a great place to hang out after a long day of exploring. The breakfast was delicious. The rooms were gorgeous. The staff was very warm and helpful. We got so many of our needs met quickly. I highly recommend a stay at the Banyan Tree Puebla. It is in a very historic location, where Puebla was originally founded. This hotel is a place not to be missed! And both Cello and Saffron had wonderful food. It was a little too chilly to use the pool, so I look forward to trying it out next time I go. The park across from the hotel is lovely. Great service all the way around. Can't say enough about the experience!
Banyan Tree Puebla is one of those rare hotels that feels both luxurious and deeply rooted in its surroundings.
The building itself is stunning... beautifully restored colonial architecture blended with Banyan Tree’s signature calm and elegance. The rooms are spacious, peaceful, and thoughtfully designed, and the rooftop pool overlooking Puebla’s cathedral is one of those “this is why we travel” moments.
But what truly made our stay unforgettable was the service.
We traveled with our 18-month-old son, my wife, and our au pair and had two rooms. Traveling with a toddler means sleep schedules, small adjustments, and the occasional curveball—but the staff handled every request with warmth and genuine care. They went above and beyond to help us set up the rooms so our son could sleep peacefully through the night. I’ve stayed in many hotels, and I honestly don’t think we’ve ever felt more accommodated or taken care of.
At one point housekeeping accidentally threw away one of my notes, but they actually recovered it from the trash and returned it to me. That level of attention and thoughtfulness is something I’ll never forget.
Beautiful hotel, incredible people, and an experience that sets the bar for hospitality.
We would return in a heartbeat.
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