Axel Hotel Madrid - Adults Only

Hotels
9.2 (4936 reviews)
Atocha, 49 , Madrid , es

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Loud noise issues
Inconsistent room quality
Poor layout

Categories

Cleanliness
9.28
Much appreciated cleanliness in multiple reviews.
Service
9.55
Consistently mentioned as friendly and helpful.
Location
9.89
Highly praised for its excellent location.
Room Quality
8.74
Mixed reviews due to room size and some layout issues.
Amenities
8.57
Some amenities reported as lacking or not functioning.
Value for Money
8.93
Considered reasonable by some, but others noted layout and noise concerns.
Food and Beverage
9.08
Breakfast was praised, but some requests were not met satisfactorily.
Overall Experience
9.55
Generally very positive, with good staff interaction and enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:07

Property Description

Luxurious Accommodation

Set in Madrid city centre, Axel Hotel Madrid - Adults Only offers stylish rooms with modern amenities including air conditioning, TV, and private bathrooms with free toiletries. The hotel caters to a diverse clientele and ensures a comfortable stay for all guests.

Gastronomic Delights

Indulge in a culinary journey at the hotel's restaurant, offering a modern twist to local cuisine. Unwind at the roof-top terrace's sky bar with panoramic city views or take a refreshing dip in the pool. Additionally, a trendy Cocktail bar awaits to elevate your evening experience.

Prime Location

Conveniently located within walking distance to Chueca and major attractions like Plaza Mayor, Axel Hotel Madrid is the perfect choice for travelers seeking a vibrant and inclusive atmosphere in the heart of the city.

Book your stay at Axel Hotel Madrid - Adults Only for an unforgettable experience in Madrid.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 25 per day.

Location

Guest Reviews

9.2
Based on 4936 reviews
Cleanliness: 9.28
Service: 9.55
Location: 9.89
Room Quality: 8.74
Amenities: 8.57
Value for Money: 8.93
Food and Beverage: 9.08
Overall Experience: 9.55
R
Rodrigo couple ie
10
A place to stay and relax hassle free
Pros:

Easy and effortless check in, staff at reception, pool area, breakfast etc all very friendly and helpful

Cons:

Absolutely nothing

2026-05-16 via Nuitee
R
Roberto couple es
6
Bien situado personal amable
Cons:

Anvejentado, necesita una modernización

2026-05-15 via Nuitee
A
Antonio couple es
10
Pros:

Las camas cómodas y baño muy limpio, la terraza del hotel y la piscina increíbles

2026-05-15 via Nuitee
S
Shohreh couple ca
6
Pros:

It was clean and comfortable

Cons:

Hallway and room was too dark, specially hallway

2026-05-14 via Nuitee
D
Daniel couple cl
5
Más calidad y menos decoración.
Pros:

El hotel es bonito, está bien ubicado, aunque no está cerca del barrio gay que es lo que más nos interesaba.

Cons:

La habitación, la más barata de su oferta, es realmente pequeña, tiene el baño muy encima y no tiene espacios suficientes para administrar maletas y bultos para dos personas. Es bonita, pero no tiene las prestaciones que uno esperaría, porque, aunque es la más barata del hotel, no es tan barata. Cuando vas al Axel, esperas más calidad, no solo decoración.

2026-05-14 via Nuitee
P
piotr couple pl
9
super pobyt
Pros:

Lokalizacja the best

2026-05-14 via Nuitee
M
Maria Isabel solo_traveller us
8
Great option for young romantic escapades.
Pros:

The staff was wonderful and their breakfast is the best I have had in Spain.

Cons:

Adult hotel does not describe the hotel focus or their target population . I also did not like the neighborhood ; it was centrally located but it was not very clean and there were homeless people in every block.

2026-05-14 via Nuitee
N
Nkongolo couple cd
1
Pros:

Propreté

Cons:

Le prix

2026-05-14 via Nuitee
A
Ayoub solo_traveller ma
6
2026-05-14 via Nuitee
N
Nathalie couple fr
10
Super hôtel pour visiter Madrid
Pros:

La localisation au top
La piscine sur le toit
Le personnel au top

2026-05-13 via Nuitee
F
faron solo_traveller ca
2
Worst axel experience ive had
Cons:

The bed was hard as a rock, the A/C didnt work, at 9am you could hear people outside your windows, there was no sauna like the other axel hotels, just a cold pool, drinks at the bar were €15-€20. A maid or someone walked into my room while I was sleeping and didn't close the door completely when they left.

2026-05-13 via Nuitee
M
MARTIN couple gb
10
Brilliant Hotel, would definitely stay again
Pros:

Perfect location , very quiet , didn’t hear any noise over the 3 nights we stayed

Cons:

Nothing

2026-05-13 via Nuitee
F
Fernando couple br
1
Nem me hospedei. Entrei e sai. Lugar horrivel
Pros:

De nada

Cons:

Parece um motel. Paredes pretas horrorosas e cortinas de renda preta. Péssima energia o local tem

2026-05-13 via Nuitee
J
j solo_traveller nl
8
2026-05-13 via Nuitee
C
Cristina solo_traveller es
4
Pros:

Ubicación

2026-05-13 via Nuitee
F
Francisco Jesús solo_traveller es
9
2026-05-13 via Nuitee
A
Antonie extended_group nl
8
Leuk Hotel
Pros:

Leuke locatie en fijne kamers. Rooftop is ook mooi.
Helaas de bar in de kelder niet kunnen bezoeken omdat er telkens alleen toegang was met entree…. Ook voor de hotel gasten.

Cons:

Bar in de kelder zou voor hotel gasten vrij toegankelijk moeten zijn zonder entree

2026-05-13 via Nuitee
J
Judith solo_traveller au
8
Good fun stay in the heart of town.
Pros:

The location is great - right in the heart of Madrid.

Cons:

Lighting in the room was not bright enough. It nice for a relaxing mood, but I’d like to be able to have more lighting for packing etc.

2026-05-13 via Nuitee
T
Thibault solo_traveller fr
10
Vraiment un super hôtel
Pros:

Ce n'était pas ma 1re fois dans cet hôtel. La situation géographique, la gentillesse du personnel, le toit terrasse avec piscine. Je reviendrai clairement ici pour mes prochains séjours.

Cons:

RAS

2026-05-13 via Nuitee
R
Rene couple cr
1
Ni lo venden ni lo regalan y menos lo reparan
Pros:

Lugar

Cons:

Los empleados hablan muy alto en los pasillos desde muy temprano mucho ruido me comentan q hace 2 años el hotel cierra y no lo acaba de hacer la puerta de mi habitación no abría bien y está a rota arriba como que rebajaron el marco eso es crítico horrible

2026-05-12 via Nuitee