Axel Hotel Madrid - Adults Only

Hotels
9.2 (4988 reviews)
Atocha, 49 , Madrid , es

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Loud noise issues
Inconsistent room quality
Poor layout

Categories

Cleanliness
9.28
Much appreciated cleanliness in multiple reviews.
Service
9.55
Consistently mentioned as friendly and helpful.
Location
9.89
Highly praised for its excellent location.
Room Quality
8.74
Mixed reviews due to room size and some layout issues.
Amenities
8.57
Some amenities reported as lacking or not functioning.
Value for Money
8.93
Considered reasonable by some, but others noted layout and noise concerns.
Food and Beverage
9.08
Breakfast was praised, but some requests were not met satisfactorily.
Overall Experience
9.55
Generally very positive, with good staff interaction and enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:07

Property Description

Luxurious Accommodation

Set in Madrid city centre, Axel Hotel Madrid - Adults Only offers stylish rooms with modern amenities including air conditioning, TV, and private bathrooms with free toiletries. The hotel caters to a diverse clientele and ensures a comfortable stay for all guests.

Gastronomic Delights

Indulge in a culinary journey at the hotel's restaurant, offering a modern twist to local cuisine. Unwind at the roof-top terrace's sky bar with panoramic city views or take a refreshing dip in the pool. Additionally, a trendy Cocktail bar awaits to elevate your evening experience.

Prime Location

Conveniently located within walking distance to Chueca and major attractions like Plaza Mayor, Axel Hotel Madrid is the perfect choice for travelers seeking a vibrant and inclusive atmosphere in the heart of the city.

Book your stay at Axel Hotel Madrid - Adults Only for an unforgettable experience in Madrid.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 25 per day.

Location

Guest Reviews

9.2
Based on 4988 reviews
Cleanliness: 9.28
Service: 9.55
Location: 9.89
Room Quality: 8.74
Amenities: 8.57
Value for Money: 8.93
Food and Beverage: 9.08
Overall Experience: 9.55
F
Fiona couple gb
9
Lovely pool looking over the city. Staff were friendly and helpful . Good location .
Pros:

N/a

2026-06-13 via Nuitee
M
Mark solo_traveller gb
8
Great for location, but inflexible with change requests
Pros:

Location is great, comfy rooms. decent gym

Cons:

The pool was much smaller than the photo makes it appear

2026-06-13 via Nuitee
H
Herbert solo_traveller de
10
Pros:

Super freundliche Mitarbeiter und ein großartiger Pool auf dem Dach. Frühstück ab 7 Uhr morgens.

2026-06-13 via Nuitee
U
Ulla couple se
8
2026-06-12 via Nuitee
T
Tim solo_traveller gb
7
Great location. Friendly staff. Hotel needs a refurbishment.
Pros:

Great location. Friendly and helpful staff.

Cons:

Hotel is tired and is overdue refurbishment.

2026-06-12 via Nuitee
A
Albertarch76 solo_traveller dk
7
Pros:

Morgenmad og sengen

Cons:

Der er kun gardiner der deler værelset fra toilettet. Ikke særlig privat

2026-06-12 via Nuitee
P
Patricia couple us
9
Pros:

Location, comfort

Cons:

Furnishing was awkward

2026-06-11 via Nuitee
L
LYNDON solo_traveller gb
8
Fairly priced; lovely staff and a good ethos.
Pros:

The location is great; love the LGBT+ ethos (without others feeling unwelcome) and it's a very 'design forward' environment. Breakfast is good value for money and the rooftop bar is a lovely place to be, sand the staff there are just lovely.

Cons:

Decor getting a little bit tired in places. I found the bed exceptionally hard and didn't sleep well as a result. The pool is minuscule - really just to stand in to cool off. There isn't really a lounge area apart from a library adjacent to the gym.

2026-06-11 via Nuitee
R
Ricardo solo_traveller pt
10
Pros:

Da localização, da comodidade, da simpatia, do sol na piscina

2026-06-11 via Nuitee
Z
Zulal couple se
10
Cons:

The hotel was so clean but the bed sheets and pillows has strong bleach smell

2026-06-11 via Nuitee
F
Francesco couple it
8
2026-06-11 via Nuitee
E
Eda couple at
7
Cons:

Der Dusch Kopf war fast aus der Wand gerissen und der Bereich wo das Waschbecken ist hatte keine Vorhänge zum vorziehen. Jeder könnte reinblicken gegenüber

2026-06-11 via Nuitee
P
Paola couple cl
8
Cerca de todo
Pros:

Excelente ubicación, cómodo y tranquilo

Cons:

En general estaba muy bien, no es mi gusto en cuanto a decoración, pero es solo un tema personal

2026-06-11 via Nuitee
S
Stacey couple gb
7
Great location, comfy beds, great staff.
Pros:

Very central location, there is a roof bar & pool and a gym all available to guests. It felt secure and the beds where comfy, one thing we did notice that unlike other places we have stayed we where not aware of any noise from rooms surrounding us.
The staff where lovely and we liked the sweets and water available at reception.

Cons:

The air con was either not working or very low circulation, we didn't notice until our last night as this was the hottest, but due to the room being over the lobby area it was too noisy to keep the window open., we didnt report this to reception as we checked out the next day.
One more thing I would like to recommend to the hotel is when using the bar and other services, they ask for not only the room number but the surname of the lead guest. When we went to check out someone had added two wines from the roof top bar to our room bill, this wasn't us as we pay as we go along to avoid heavy bills at the end of our stay.

2026-06-11 via Nuitee
C
Corona couple us
10
Convenient and Comfortable Stay
Pros:

It was in a walkable area, the room was clean. The bedding was very comfortable. The shallow pool was a relief during the heat. The staff was very helpful and kind.

2026-06-10 via Nuitee
M
marc solo_traveller nl
7
Redelijk
Pros:

Het zwembad, de locatie, ruimte van de kamer

Cons:

Veel te duur voor wat je krijgt, ook de drankjes bij het zwembad. Personeel niet bijzonder vriendelijk en kamers niet geheel schoon.

2026-06-10 via Nuitee
J
Jose Luis couple de
9
Awesome hotel, in a great location.
Pros:

We have stayed at the Axel Hotel in Madrid on many occasions and I can say they do not disappoint. It is great hotel in a wonderful location. Easy to get to and from one of the main train stations, Atocha, and in a very accessiable lovely part of town. I can only recommend this hotel.

Cons:

nada.

2026-06-10 via Nuitee
B
Begoñaka solo_traveller es
10
Hotel perfecto
Pros:

Todo es una maravilla. Personal, habitación, instalaciones, piscina. Siempre un 10 para este hotel y todo su maravilloso personal. Néstor, Andrea, Fernando..etc

Cons:

Todo inmejorable

2026-06-10 via Nuitee
T
Torres couple gb
8
Hermoso 🫶🏼
Pros:

Si, super bello

Cons:

Todo me gustó

2026-06-10 via Nuitee
I
Ian extended_group gb
8
Pros:

Great location to the Metro

Cons:

Decor in the rooms was somewhat dark.

2026-06-10 via Nuitee