Axel Hotel Madrid - Adults Only

Hotels
8.3 (5341 reviews)
Atocha, 49 , Madrid , ES
+34 910 88 33 80

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Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Excellent central location
Helpful, professional staff
Rooftop bar and pool
Comfortable beds and rooms
Clean and well maintained
Decent gym
Cons:
Poor value for money / high prices
Privacy issues (glass showers, toilets lack privacy)
Dark/decorated rooms and limited lighting in places
Breakfast inconsistent / disappointing for some
Minibar billing and lift/card inconvenience
Noise and cigarette smell occasionally entering rooms

Categories

Cleanliness
8.8
Multiple guests commented the hotel is well cared for and clean ("muy cuidado y limpio", praised cleaning and staff). Is generally seen as a strong point with only minor housekeeping lapses reported (e.g., coffee cups not always cleared).
Service
9
Staff repeatedly described as helpful, professional and polite across reviews (explicit mentions of very helpful staff and good check-in experience). Service is a clear positive in guest comments.
Location
9.5
Overwhelmingly praised as central and ideal for getting around the city (numerous comments: "excellent location", "in the middle of Madrid", "very well placed"). Location is a standout feature.
Room Quality
7.8
Rooms are often comfortable with good beds and showers, but several guests noted issues: dark/decor dated, limited lighting at sink, glass showers with poor privacy, and inconsistent water pressure/temperature.
Amenities
8.8
Roof-top bar, pool and a small gym are frequently praised (nice pool on roof, rooftop bar). Some annoyances noted (minibar billing practices, limited pool hours), but overall amenities are a positive.
Value for Money
6.2
Multiple reviewers explicitly mentioned price concerns ("not worth the price", sudden high rate increase, cost exceedingly high). Value is a clear area of dissatisfaction.
Food and Beverage
7.4
Mixed feedback: some guests enjoyed a good breakfast, others found breakfast disappointing or were charged for extra breakfasts. Food/Beverage is average-leaning-negative overall.
Overall Experience
8.9
Most guests report a very positive overall stay (amazing rooftop, great vibe, comfortable beds, helpful staff) though there are recurring negatives (privacy, occasional noise/smoke, pricing). Overall sentiment is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation

Set in Madrid city centre, Axel Hotel Madrid - Adults Only offers stylish rooms with modern amenities including air conditioning, TV, and private bathrooms with free toiletries. The hotel caters to a diverse clientele and ensures a comfortable stay for all guests.

Gastronomic Delights

Indulge in a culinary journey at the hotel's restaurant, offering a modern twist to local cuisine. Unwind at the roof-top terrace's sky bar with panoramic city views or take a refreshing dip in the pool. Additionally, a trendy Cocktail bar awaits to elevate your evening experience.

Prime Location

Conveniently located within walking distance to Chueca and major attractions like Plaza Mayor, Axel Hotel Madrid is the perfect choice for travelers seeking a vibrant and inclusive atmosphere in the heart of the city.

Book your stay at Axel Hotel Madrid - Adults Only for an unforgettable experience in Madrid.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.3
Based on 5341 reviews
Cleanliness: 8.8
Service: 9
Location: 9.5
Room Quality: 7.8
Amenities: 8.8
Value for Money: 6.2
Food and Beverage: 7.4
Overall Experience: 8.9
P
Pierre • solo_traveller • ch
5
2026-10-30 • via Nuitee
D
Daphne • couple • gb
8
Ideal for a city break
Pros:

Excellent location - very helpful staff

Cons:

Unable to access BBC or CNN on TV in room

2026-10-28 • via Nuitee
B
Baumann • couple • se
9
2026-10-28 • via Nuitee
C
Chadwick • solo_traveller • ca
6
I needed a last minute hotel in Madrid for 4 nights. It was high season and I chose Axel based on the price and location
Pros:

The room was comfortable and quiet. Location central.

Cons:

I felt the decor was dark. Black walls are not my taste. Corridors were dark. Breakfast was disappointing.

2026-10-27 • via Nuitee
S
Stefan • couple • at
7
2026-10-27 • via Nuitee
M
mwiszniewska • solo_traveller • pl
7
Pros:

Pool though limited time to use
Location
I liked the room

Cons:

Moody stuff , charged for too many breakfasts

2026-10-26 • via Nuitee
P
Phillips • couple • us
10
2026-10-26 • via Nuitee
A
Antonio • extended_group • es
9
Estancia cómoda y acogedora
Pros:

Estaba muy cuidado y limpio y destacar la amabilidad y profesionalidad del personal.

Cons:

Poca luz en la habitación en la parte del lavabo.

2026-10-25 • via Nuitee
M
mathieu • couple • fr
8
2026-10-25 • via Nuitee
A
Adam • couple • gb
10
Comfortable stay right in the middle of the city
Pros:

The room was great to be honest. The bed was super comfortable and the room was a good size. The shower was hot and powerful enough to make us happy! And the location - God it's in the middle of Mardrid!! Honestly you can get anywhere from this hotel.
Also the gym is quiet and quite well equiped. We had a good time.

Cons:

The shower and bathroom were glass with no sound barriers. This can make things a little awkward and means you have practically no privacy. The mini-bar also charges you before you've actually used the item too - I just wanted to store my sandwich man!

2026-10-23 • via Nuitee
T
Tim • couple • gb
8
Good location
Pros:

Good location & nice pool on roof

2026-10-23 • via Nuitee
A
Adela • couple • ch
9
Top, on était prêt de tout. Vraiment très bien placé !
Pros:

L’emplacement et le bar sur le toit.

Cons:

Nos tasses à café n’ont pas été débarrassé tous les jours lors du ménage alors qu’elles étaient sales. Les toilettes dans la chambre manquent d’intimité.

2026-10-23 • via Nuitee
A
Adriana • couple • es
7
2026-10-23 • via Nuitee
M
Mohammadali • couple • gb
10
2026-10-23 • via Nuitee
G
Gaetan • couple • gb
4
not worth the money!
Pros:

the pool

Cons:

very dated and dark

2026-10-22 • via Nuitee
P
Pedro Manuel • couple • es
10
2026-10-22 • via Nuitee
D
David • solo_traveller • th
10
Great place perfect lication
Pros:

Location nice and cozy, great breakfast, large room and comfortable bed

Cons:

Week Water pressure at the shower, water temperature not stable

2026-10-22 • via Nuitee
J
Jose Vicente • couple • es
5
2026-10-22 • via Nuitee
R
Rangel • solo_traveller • bg
8
2026-10-21 • via Nuitee
D
David • couple • gb
5
You can do better!
Pros:

Decent position

Cons:

Average at best. You can do better.

2026-10-21 • via Nuitee