Royal Hotel

Hotels
6.7 (770 reviews)
Railway Street , Newcastle upon Tyne , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Dirty rooms
Dated facilities
Poor maintenance

Categories

Cleanliness
4.41
Several reviews mentioned the room was dirty, had a damp smell, and caused damage to clothes.
Service
9.38
Friendly and helpful staff were frequently highlighted in multiple reviews.
Location
8.92
Convenient location near the metro centre and free parking positively noted.
Room Quality
4.87
Rooms were described as dated with poor maintenance, damp smell and uncomfortable conditions.
Amenities
5.9
Basic amenities were mentioned, but many were not functioning well, such as the shower.
Value for Money
5.86
Some guests felt it was overpriced for the quality received, while others found value.
Food and Beverage
6.91
Mixed feedback with pricing inconsistencies noted but nothing substantial was commented on.
Overall Experience
7.38
Guests had a mix of experiences, but many felt it did not meet expectations overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:32

Property Description

Convenient Location
Located just off the A1, Royal Hotel is the perfect base between Newcastle/Gateshead Quayside and the Metro Centre, offering easy access to key attractions.

Dining and Entertainment
Enjoy a variety of options with 2 bars and a restaurant serving daily meals, ensuring you have a delightful culinary experience without leaving the hotel.

Nearby Attractions
Explore Newcastle city center, only a 5-minute drive away, and visit popular sites like the Metro Radio Arena and St James' Park, located within a few miles from the property.

Ready to experience comfort and convenience at Royal Hotel? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.7
Based on 770 reviews
Cleanliness: 4.41
Service: 9.38
Location: 8.92
Room Quality: 4.87
Amenities: 5.9
Value for Money: 5.86
Food and Beverage: 6.91
Overall Experience: 7.38
M
MR ROBERT WARD • couple • gb
8
2026-10-24 • via Nuitee
J
Jessica • couple • gb
1
2026-10-18 • via Nuitee
P
Peter • solo_traveller • gb
8
Haunted bedroom
Pros:

Good value

Cons:

It was old but was clean and cheap. I thought my room was haunted. There were no chairs in the room so I sat on the edge of the bed watching the TV. I felt a strange presence behind me several times. It scared me for a while before I realised that every time a lorry or a bus went past the hotel it made my bed vibrate.
Apparently there's a speed bump on the road.😂

2026-10-16 • via Nuitee
W
Waqar • solo_traveller • gb
5
2026-10-11 • via Nuitee
M
Megan • solo_traveller • gb
7
2026-10-09 • via Nuitee
D
Daniel • couple • gb
1
The hotel needs shutting down.
Pros:

Nothing

Cons:

No door handle on our room. The room wasn’t clean at all signs of previous people stopping, sockets half off the wall, body hair all over the shower. Bed with marks on the sheets to the point i slept in my clothes, carpets awful.

2026-10-08 • via Nuitee
R
Razvan • solo_traveller • gb
10
2026-10-07 • via Nuitee
N
nomadicrob • solo_traveller • au
7
Good cheap for a one nighter.
Pros:

The friendliness of the staff made this place. It was basic and good for an overnighter but probably not a place I would anchor myself at for Newcastle.

Cons:

The decor and facilities are dated.

2026-09-18 • via Nuitee
K
Kristy Horgan • solo_traveller • gb
10
2026-09-17 • via Nuitee
R
Rees • solo_traveller • gb
8
Great location for Great North Run
Pros:

Very friendly helpful staff

2026-09-17 • via Nuitee
S
Steve • solo_traveller • gb
9
2026-09-17 • via Nuitee
S
Steve • solo_traveller • gb
9
2026-09-17 • via Nuitee
R
Rob • extended_group • gb
8
did the job for a 2 night stay for taking part in the Great North Run.
Pros:

very friendly helpful staff. Room was described as basic, and it was. But comfortable roomy and great for a short stay.

Cons:

could be cleaner overall.

2026-09-15 • via Nuitee
E
Ewen • couple • gb
1
Disappointing and vile.
Pros:

The downstairs looked like a tavern it was cool. The staff were lovely.

Cons:

The cleanliness was non existent, we found snot in the bed and red patches. Not to mention blood and black mold in the bathroom.

2026-09-15 • via Nuitee
F
Frank • solo_traveller • gb
3
Pros:

Friendly staff

Cons:

Needs updating everywhere

2026-09-15 • via Nuitee
K
Kenneth • solo_traveller • gb
8
Cons:

The only thing I didn't like was the charge of 80pence extra for a tot of lime cordial in my lager. As I was staying there and already paid I think that it was a rip off as a 1ltr bottle is only £3so they are making a minimum of £13 per bottle.

2026-09-15 • via Nuitee
T
Teresa • solo_traveller • gb
4
Pros:

Staff was helpful and friendly

Cons:

The bathroom was dirty and the whole building needs an up date

2026-09-15 • via Nuitee
J
JamieSteph • solo_traveller • gb
10
Pros:

Best staff, clean rooms, cleaned daily with fresh towels, free parking, close to metro centre.

2026-09-15 • via Nuitee
J
JamieSteph • solo_traveller • gb
10
Manager was amazing
Pros:

The woman who checked us in, Does hotel and Bar, Bought her a steak and cheese bake from greggs as she recommended them to us, brilliant service with a smile, She made our stay brilliant.

Cons:

Not enough steak bakes from the local Greggs lol

2026-09-15 • via Nuitee
H
Haily • couple • gb
6
comfortable and welcoming but could be cleaner ideal as a work stop over only
Pros:

Staff was friendly and good location for the Metro center. free car parking on site so no need to book and pay in advance.

Cons:

advertised with restaurant at hotel but no food was available and hadn't been avaiable for a while. only 1 staff member to run the full hotel including the public bar. hotel cleanlness suffeering because not enough staff so downstairs toilet not clean. rooms are kind of clean but attention to detail missing . we had toe nails in the bath.

2026-09-14 • via Nuitee