TownePlace Suites by Marriott Foley at OWA

Clean and all staff was super friendly and it was very convenient to attend a graduation ceremony.

Clean, nice pool area, great breakfast, walked to OWA.

Great location, close to dining, movie theater, and all shopping centers

We loved the wave pool, but we didn’t have access to any of the round tubes! Then we go inside but never was able to go down any slides the lines were so long. We didn’t even have a spot to put our things. After paying $100 a person for 2 days. We should had at least a chair , we didn’t even come back the 2 nd day. We did enjoy the lazer tag. But paid $50 bucks for 1 game .

Very nice staff

Location & service

Property goods central to attractions and businesses.
External grounds well maintained.

A picky eater I love the waffles

If I could give more than five stars, I absolutely would.

Our stay at the TownePlace Suites by Marriott Foley at OWA was fantastic, but what truly made our vacation unforgettable was Chloe at the front desk.

We had booked one of the Marriott packages that included the OWA Theme Park and Tropic Falls Water Park passes, but there were unexpected issues with getting everything to work correctly. Even after speaking with Marriott Corporate, the process still wasn’t resolved. That’s when Chloe stepped in.

Although this wasn’t something she was expected to handle herself, she took it upon herself to help us. She spent nearly 30 minutes patiently researching the issue, getting online, and walking me through every step so I could complete the booking myself. She never rushed us, never became frustrated, and never made us feel like we were inconveniencing her.

What impressed me even more was that she accomplished all of this while simultaneously running the front desk. She was checking in guests, answering the phone, assisting other customers, and managing everything with complete professionalism. No matter how busy she became, she remained calm, friendly, and incredibly patient. She made every guest—including my family—feel like they were her top priority.

Once everything was booked, Chloe took the time to explain exactly how the park passes worked, where we needed to go, what to expect, and even offered recommendations that made our trip even better. Her knowledge, positive attitude, and genuine desire to help turned what could have been a frustrating experience into one of the highlights of our vacation.

The hotel itself was exceptionally clean, comfortable, and well-maintained, and the entire staff was welcoming. But Chloe’s customer service is what truly sets this property apart. She is the perfect example of what hospitality should look like. When people talk about someone who genuinely loves their job, goes above and beyond, and treats guests with kindness and respect, they’re describing Chloe.

We will absolutely stay here again, and one of the biggest reasons is because of the incredible service she provided. Thank you, Chloe, for making our family’s vacation so special. Your dedication, professionalism, and kindness will always be remembered and appreciated. TownePlace Suites is fortunate to have someone like you representing their hotel.