Astoria Lucerne

Hotels
•
Independent
8.4 (158 reviews)
Pilatusstrasse 29, Lucerne, 6003 , Lucerne , CH
41-41-2268888

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Health club
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Excellent breakfast
Cons:
Noise pollution
Limited amenities
Poor reception service

Categories

Cleanliness
8.36
Several reviews praised the cleanliness of the property, but some noted issues related to noise which may suggest lapses in maintenance.
Service
9.33
The majority of comments highlighted the staff as friendly and helpful, contributing positively to the overall experience.
Location
9.37
Multiple reviews appreciated the hotel’s proximity to various attractions and transportation, indicating a very favorable location.
Room Quality
7.82
Comments indicated some rooms faced noise issues and had hard beds, impacting the overall room quality experience.
Amenities
7.35
Reviews mentioned poor amenities, particularly regarding fitness facilities and dated room decor, which negatively impacted value.
Value for Money
7.81
Some guests felt that the hotel's offerings did not meet expectations relative to cost, suggesting better alternatives may exist.
Food and Beverage
8.36
The breakfast received positive feedback, but some found it lacking variety, which affected its overall appeal.
Overall Experience
8.83
Despite some drawbacks, many guests expressed satisfaction with their stay, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:26

Property Description

Experience the vibrant energy of Astoria Lucerne, where comfort meets luxury in the heart of the city.

Recreational Delights
Indulge in our exquisite nightlife with a lively nightclub and a state-of-the-art health club. unwind and rejuvenate in style, making every moment of your stay unforgettable.

Culinary Excellence
Savor exceptional dining at our four renowned restaurants, including the delightful Thai Garden. Enjoy a leisurely coffee at our café or relax with a drink at one of our three bars/lounges, ensuring your culinary desires are fully satisfied.

Comfort & Convenience
Rest in one of our 252 air-conditioned rooms, equipped with modern amenities including flat-screen TVs and complimentary Wi-Fi. Our dedicated 24-hour front desk, laundry services, and secure luggage storage enhance your stay's ease and comfort.

Don't miss your chance to experience unforgettable luxury; book your stay at Astoria Lucerne today!

Important information:

  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 158 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
O
Olaf • solo_traveller • de
10
Pros:

Super Lage 10 Minuten zur Altstadt, Vierwaldstätter See und Bahnhof.

2026-06-20 • via Nuitee
R
Richard • couple • gb
5
Pros:

Good location

Cons:

Reception staff abrupt. The breakfast selection was poor and not good value.

2026-06-19 • via Nuitee
A
Aishah • couple • eg
10
2026-06-19 • via Nuitee
N
NİLAY • couple • tr
6
Harika otel ama ses sorunu vardı
Pros:

Otel odaları, banyoları çok temiz ve konforluydu manzarası güzeldi. Konumu çok merkeziydi luzern tren istasyonundan yürüme mesafesi 5-7 dk idi. Kafelere ve restoranların olduğu caddede yer alıyor

Cons:

Barlar sokağında olduğu için tüm gece ses geldi kesintisiz uyuyamadık. Ses sorunu inanılmaz eksi bir özellik, otel bu sesin duyulmaması için çift cam ya da yalıtımlı cam yaptırarak bu sorunu çözebilir.

2026-06-17 • via Nuitee
G
Gradie • couple • nl
7
Prachtige stad, ondanks slecht weer toch van genoten.
Pros:

Prima locatie ten opzichte van het centrum en het station. Prima uitgebreid ontbijt.

Cons:

Ongezellige entree, personeel aan de balie was niet erg vriendelijk of behulpzaam. Ontbijt locatie was erg ongezellig, beetje kantine achting.
De warme plaatjes op de site zie je alleen terug in de restaurants.

2026-06-15 • via Nuitee
R
Robert • couple • us
6
We thought tge hotel was overpriced for what you get.We would not recommend tgis hotel
Pros:

Breakfast was average,food was good tasting.Locatio was close to the train station

Cons:

No iron in the room and no charging ports in the room.Restaurabts close earlier than stated on the webisite ,or at least the the kitchen does.View was bad from our room.

2026-06-14 • via Nuitee
P
Peter • couple • gb
4
Disappointing and poor value for money hotel in a good location .
Pros:

Proximity to train station .

Cons:

Very poor breakfast , no minibar or fridge in room , paper cups for tea and coffee in room , mixed view of staff however Alex and Adam at reception were helpful .

2026-06-12 • via Nuitee
L
Lips • couple • ch
7
Pros:

Hotel ist repräsentativ

Cons:

der Preis ist definitiv zu hoch

2026-06-10 • via Nuitee
A
Ashfaq • solo_traveller • sa
8
Overall good stay
Pros:

Location, staff

Cons:

Asking for security deposit

2026-06-10 • via Nuitee
N
Nurul Fatin Aqilah • family_with_children • sg
10
Best Value for Money!!!
Pros:

Breakfast option was perfect - so many non meat options for Muslim travellers and overall, was very easy to find food to eat.
Room - perfect size, though would be great if there was a mini fridge provided for guests so that we can keep things such as pastries ect
Staff - absolutely top notch, was very clear in relaying information and when we had a bit of an issue with the bed, they sent someone up quickly which is much appreciated after a long flight!

overall: would definitely stay again given the prime location!

Cons:

nothing that was major - would be great if a mini fridge was provided!!

2026-06-09 • via Nuitee
W
Wellyngton • solo_traveller • br
8
2026-06-09 • via Nuitee
V
Valentino • couple • ch
6
Pros:

La posizione sicuramente buona.

Cons:

Troppo caro per l'offerta proposta.

2026-06-09 • via Nuitee
A
Andrea • couple • br
10
Funcionários maravilhosos, principalmente a Mariana que me ajudou muito
Pros:

Quarto e banheiro lindos, impecável

Cons:

Gostei de tudo

2026-06-08 • via Nuitee
O
Oluwatoyin • solo_traveller • gb
9
I’d highly recommend Astoria!
Pros:

I had a really comfortable stay. The room was really cozy and bathroom specifically was well laid-out. I also loved the convenience of breakfast being available at the hotel.

Cons:

N/A

2026-06-06 • via Nuitee
D
Dipna • couple • gb
3
Great restaurants! Front of house staff need to be trained on customer service skills
Pros:

Central to everything

Cons:

Staff at front desk not helpful and very abrupt

2026-06-05 • via Nuitee
I
itchfoot • Solo travel • Chico, California
6
Two night stay in Lucerne
Pros:

I have to say I was disappointed in my first impressions of my room 2710. While I was pleased that it was in a quiet location, I was shocked that the bed was barely 3 feet from the door, there was no desk or chair, or 'fridge. There was a bench between the bed & TV but placing a suitcase there significantly narrowed the 2 foot space.

The bathroom size was adequate, though on the other side of a wall from the bed. The shower did not have a door & the plexiglass partition only gave less than a 2 foot entry - so any large-sized hotel guest would have to squeeze into the shower, sideways. Bath towels were on the thin side; only liquid soap/shampoo available but water flow & temp was good.

Accessories available: coffee-maker with pods, hair-dryer, 2 bottles of water. The A/C controls were strange - it stated the room-temp but not the temp I wanted to set, using Up/Down arrows. Someone from the front desk came to check it & he couldn't do any better; fortunately the temp was fine throughout my stay.

Location: it was about a 15 minute walk to the main thoroughfare & train station, a significant distance in the rain. Several eateries & restaurants in the area; there were several restaurants within the hotel also. The rooftop bar had outdoor seating & a view of rooftops, etc.

2026-06-03 • via Tripadvisor
J
Judith • solo_traveller • ch
10
2026-06-03 • via Nuitee
A
Angelica • couple • se
9
2026-06-03 • via Nuitee
M
Marietta Family Medicine • family_with_children • us
10
Great location, clean facility, enjoyable stay
2026-06-02 • via Nuitee
J
Julia • couple • gb
9
Great hotel, comfy beds, would recommend
Pros:

Got upgraded to a lovely room with a balcony. Lots of space & lovely comfortable beds. Breakfast was also very good.

Cons:

One elevator for the whole hotel makes for a slow journey back from breakfast!!

2026-06-01 • via Nuitee