Hotel Astoria

Hotels
7.9 (2149 reviews)
Pilatusstrasse 29 , Luzern , ch

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent central location near train station and attractions
Popular rooftop/penthouse bar with nice views
Comfortable beds and good showers
Generally friendly and helpful reception/staff
Soundproof windows and good room views
Good breakfast when service/cleaning is consistent
Cons:
Repeated complaints about poor room/bathroom cleaning and dirty breakfast area
Small rooms with minimal furniture in some categories
Very small, poorly equipped gym
Deposit requested on arrival despite prepayment (adds cost/annoyance)
Occasional unfriendly or brusque staff reported
Early/noisy cleaning and delivery noise for rooms at rear

Categories

Cleanliness
5
Multiple reviews report poor cleaning: unclean bathrooms, mould/lime in tub area, missed toiletries, dirty breakfast room and early/noisy cleaning β€” cleanliness is a clear weakness.
Service
9.3
Overall service often described as friendly and helpful (reception praised, issues handled after complaint); isolated reports of brusque staff and indifferent behaviour, but generally positive service impression.
Location
9.6
Consistently highlighted as a major positive: very central, ~5 minutes to the train station, close to attractions and offering great views.
Room Quality
8
Rooms praised for good beds, soundproof windows and showers, but some guests found deluxe rooms sparse (minimal furniture), small and subject to delivery/noise if located at the rear.
Amenities
8
Roof-top/penthouse bar and on-site restaurants are frequently praised; however the fitness room is described as tiny and poorly equipped, and some rooms lack expected extras (fridge/AC inconsistently available).
Value for Money
6.5
Several guests felt the hotel was expensive for what was offered (high breakfast price, surprise deposit requests, comments that it did not feel like a full four-star value).
Food and Beverage
8
Breakfast is often described as good and adequately replenished, and the rooftop bar is a highlight; negatives include high price for breakfast and occasional cleanliness issues in the breakfast area and missed in-room supplies.
Overall Experience
8.8
Guests generally enjoy the great location, rooftop bar and comfortable beds, but recurring cleanliness problems and extra deposit/fee experiences temper the overall stay for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:07

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.9
Based on 2149 reviews
Cleanliness: 5
Service: 9.3
Location: 9.6
Room Quality: 8
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.8
D
Duygu β€’ couple β€’ tr
10
Herşey çok güzeldi personel ilgili ve güler yüzlüydü
Pros:

Personel gΓΌler yΓΌzlΓΌydΓΌ ayrΔ±ca merkezi yerde olmasΔ± Γ§ok iyiydi

2026-09-11 β€’ via Nuitee
M
Mark β€’ couple β€’ au
9
Modern hotel in excellent location.
Pros:

Modern well appointed hotel in a great location. Excellent breakfast. Friendly and helpful staff

2026-09-10 β€’ via Nuitee
S
Sagar β€’ family_with_children β€’ us
9
2026-09-09 β€’ via Nuitee
M
Mohamed β€’ family_with_children β€’ eg
1
Don’t recommend
Pros:

Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir

Cons:

The Breakfast too limited
Rooms don’t worth it at all
I asked for a 2 room connected and a room with king bef and other with twin bed and they replied by the reservation we will do sir,and once arrived they replied we don’t have !!!! Even the reception in ground floor must go up 1 floor no one is waiting to give a help for baggage

Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir

They care only about selling nights not the client pleasure and experience

2026-09-07 β€’ via Nuitee
M
MONICA β€’ solo_traveller β€’ it
10
Abbiamo trascorso pochi giorni ma intensi. Lucerna Γ¨ fantastica. Ristorneremo sicuramente
Pros:

La comoditΓ  e la gentilezza del personale, soprattutto nel consigliare ristoranti e nell’organizzazione delle attivitΓ 

Cons:

Nulla

2026-09-07 β€’ via Nuitee
B
Bich Huong β€’ couple β€’ vn
8
2026-09-07 β€’ via Nuitee
W
Weining β€’ extended_group β€’ us
9
Great place!
Pros:

Good location, good space, clean bathroom

Cons:

Wish the bathroom has doors, even you are family you don’t want to hear everything going on in there. πŸ˜‚

2026-09-04 β€’ via Nuitee
F
Francisco β€’ couple β€’ es
10
2026-09-02 β€’ via Nuitee
S
Suraj β€’ extended_group β€’ kw
9
Pros:

Perfect location, Easy and safe parking, comfortable stay

2026-08-31 β€’ via Nuitee
J
Jana β€’ couple β€’ ch
7
Ein Standard Hotel
Pros:

Die Lage

Cons:

Preis-Leistung nicht gerechtfertigt. Bett leider gar nicht bequem. Das Doppelbett bestand aus zwei Einzel betten, die nachts in der Mitte auseinander gerutscht sind. Sehr unangenehm

2026-08-30 β€’ via Nuitee
J
Jose L. β€’ solo_traveller β€’ es
8
2026-08-29 β€’ via Nuitee
A
Axel β€’ couple β€’ gb
10
2026-08-28 β€’ via Nuitee
M
Marsela β€’ couple β€’ us
10
Pros:

Yes

2026-08-28 β€’ via Nuitee
B
Bina β€’ solo_traveller β€’ gb
7
2026-08-28 β€’ via Nuitee
S
SARANG β€’ solo_traveller β€’ kr
5
ν˜Έν…” μ•„μŠ€ν† λ¦¬μ•„
Pros:

루체λ₯Έ κΈ°μ°¨μ—­κ³Ό 가깝닀, μš•μ‹€μ΄ 맀우 μž˜λ˜μ–΄ μžˆλ‹€ . 끝
μ—¬μž 직원 ν‹°λ‚˜λ§Œ μΉœμ ˆν–ˆλ‹€.

Cons:

λ£¨ν”„νƒ‘μ—μ„œ νŒŒν‹°κ°€ μ΄λ€„μ§€λŠ” 날은 μ—˜λ ˆλ² μ΄ν„° 와 같은 곳에 μ•ˆλ‚΄κ°€ ν•„μš”ν•©λ‹ˆλ‹€ . 4μ„±κΈ‰ 이상 ν˜Έν…”λ“€μ€ 루프탑에 λ°”κ°€ μžˆμ§€λ§Œ μ°½λ¬Έ λ°©μŒμ„ ν™•μ‹€ν•˜κ²Œ ν•©λ‹ˆλ‹€
ν•˜μ§€λ§Œ μ°½λ¬Έ 방음이 ν™•μ‹€ν•˜μ§€ μ•Šμ€λ° λ£¨ν”„νƒ‘μ—μ„œ κΈˆμš”μΌμΈμ§€ ν† μš”μΌμΈμ§€ DJ λΆˆλŸ¬μ„œν•˜λŠ” νŒŒν‹°λŠ” λˆ„κ΅΄ μœ„ν•œ 행사인지 μ΄ν•΄ν•˜κΈ°γ…œμ–΄λ ΅μŠ΅λ‹ˆλ‹€

정말 κ³Όν•œ μ†ŒμŒμœΌλ‘œ κ΄΄λ‘œμ›Œν•˜λŠ” 객싀 μ†λ‹˜μ—κ²Œ κ·€λ§ˆκ°œμ‘ μ£Όκ³  μƒˆλ²½ ν•œμ‹œλ°˜μ΄λ©΄ λλ‚œλ‹€κ³  μ•ˆλ‚΄ν•©λ‹ˆλ‹€

이 ν˜Έν…”μ€ λ°˜λ“œμ‹œ 루프탑을 μΆ©λΆ„νžˆ 즐길 μ†λ‹˜μ—κ²Œ μΆ”μ²œν•©λ‹ˆλ‹€

그리고 처음 받은 방은 ν™”μž₯싀에 문도 μ—†κ³  ꡬ쑰 λ˜ν•œ κΈ‰ν•˜κ²Œ λ§Œλ“  λŠλ‚Œμ˜ λ£Έμ΄μ˜€μŠ΅λ‹ˆλ‹€
특히 μΉ¨λŒ€ λ§€νŠΈλ¦¬μŠ€λŠ” 살짝앉아도 ν‘Ή κΊΌμ Έλ²„λ €μ„œ
λΆˆμΎŒκ°μ„ 이루 말할 수 μ—†μ—ˆμŠ΅λ‹ˆλ‹€
정말 이런 ν˜Έν…”μ΄ 4μ„±κΈ‰μ΄λΌλŠ”κ²ƒμ„ λ‚˜λŠ” 믿을 수 μ—†κ³ 
루체λ₯Έ κ΄€κ΄‘ λ¬Όκ°€λ₯Ό 정말 μ²΄κ°ν•˜κ²Œ λ˜μ—ˆμŠ΅λ‹ˆλ‹€

그리고 μΉ¨λŒ€ ν—€λ“œ λ°©ν–₯도 볡도μͺ½μ΄μ—¬μ„œ λ°–μ—μ„œ μ—¬λ‹«λŠ” μ†Œλ¦¬ μ§€λ‚˜λ‹€λ‹ˆλŠ” μ†Œλ¦¬κ°€ λˆ„μš°λ©΄ λ‹€ λ“€λ¦½λ‹ˆλ‹€


μ»΄ν”Œλ ˆμΈ ν›„ 바꾼방은 더 쒋은 λ“±κΈ‰μ˜ 방이 μ•„λ‹ˆλΌν–ˆμ§€λ§Œ
κ·Έλž˜λ„ λ°”κΎΈκ³ μ‹Άμ–΄ λ°”κΏ¨λŠ”λ°
훨씬 μ•„λŠ‘ν•˜κ³  정상적인 ꡬ쑰의 λ£Έμ΄μ˜€μœΌλ©° ν™”μž₯μ‹€ λ¬Έλ„λ‹œκ³  μΉ¨λŒ€ λ² λ“œλ„ λ†’κ³  μ•„μ£Ό 쒋은 μƒνƒœμ˜€μŠ΅λ‹ˆλ‹€
ν…Œμ΄λΈ” λ˜ν•œ μš°λ“œλ‘œ 훨씬 쒋은 μƒνƒœμ—ΏμŠ΅λ‹ˆλ‹€

μ—¬μž 혼자 여행이라 μΉ˜μ•ˆμ΄ μ€‘μš”ν•˜κ³  μ•ˆμ „ν•œ ν˜Έν…”μ—μ„œ λ¬΅κ³ μ‹Άμ—ˆλŠ”λ° 사싀 편히 묡지 λͺ»ν•œ 3일 μ΄μ˜€μŠ΅λ‹ˆλ‹€


그리고 κΉ”λ”ν•œ μ²­μ†Œλ₯Ό λ…Έλ ₯ν•˜λŠ” 것은 μ•Œκ² μ§€λ§Œ
μΉ¨λŒ€ λ°‘ μΉ΄νŽ«μ€ μ—†μ• λŠ”κ²ƒμ„ μΆ”μ²œν•©λ‹ˆλ‹€
λ„ˆλ¬΄ μ˜€μ—Όλ˜μ–΄ μ²­μ†Œλ₯Ό κΉ¨λ—νžˆν•΄μš” κΉ¨λ—νžˆ ν•œ λŠλ‚Œμ΄ μ•ˆλ‚©λ‹ˆλ‹€

2026-08-28 β€’ via Nuitee
S
Sonya β€’ solo_traveller β€’ au
5
Pros:

Great loaction,

Cons:

Sadly on arrival we overhead some reception staff mocking other guest asking extra linen, also head by another couple whom also believed this was inappropriate.

One male receptionist absolutely rude and made myself feel absolutely worthless, our room didn't look anything like what the internet showed, when we questioned it, it was stated "we are not the sheraton" our fridge was broken, needed to ask for a kettle

I didn't enjoy my stay at the hotel at all,

2026-08-28 β€’ via Nuitee
L
LÜTFΔ° TALET β€’ solo_traveller β€’ tr
9
Pros:

Γ‡ok temizdi..

Cons:

Labirent gibi bir yapΔ±sΔ± var

2026-08-28 β€’ via Nuitee
9
945lulic β€’ Family β€’ Buenos Aires, Capital Federal District
2
Abhorrent, Inhumane Service by Manager Adam - Do Not Stay Here
Pros:

Unacceptable and despicable treatment for a self proclaimed 4 star hotel. My 80 year-old disabled mother and I arrived exhausted after traveling on a night train. Due to a temporary credit card authorization delay, the Front of House Manager, ADAM, held us hostage in a suffocatingly hot lobby for 3 full hours. Instead of showing basic human empathy, helping us find an alternative solution for a booking that was already fully prepaid, or letting a senior citizen rest, Adam was profoundly disrespectful, condescending, and aggressively interrogated me about our medical insurance.Only after I completely lost my patience, confronted him about his abusive behavior toward a disabled elderly tourist, and explicitly promised him a scathing online review, his attitude suddenly shifted. He backed down, accepted a lower deposit (proving his initial psychological pressure was completely arbitrary), and suddenly tried to play the 'friendly host'. He even attempted to bribe us out of a bad review by offering complimentary fruits in our room and a free drink at the rooftop bar once 'everyone was calmer.'An absolute joke. A free drink does not erase three hours of elder abuse and psychological harassment. Adam never offered a genuine, formal apology. The city of Lucerne is beautiful, but the management at Hotel Astoria lacks basic human decency. Avoid at all costs, especially if traveling with elderly or vulnerable family members.

2026-08-27 β€’ via Tripadvisor
R
Rajesh β€’ solo_traveller β€’ ae
9
Pros:

The breakfast was fantastic, but since I stayed for almost seven days, having the exact same options every morning became a bit repetitive. As a regular international traveler, I usually notice that hotels rotate two or three hot items daily to give guests some variety. It would be a great touch if the chef could implement a similar rotation here. Aside from this, everything else was superb. Thank you to the management!

Cons:

I like top notch is front desk managers and staff , they always welocming , helping and smiling

2026-08-25 β€’ via Nuitee
M
mohammad β€’ family_with_children β€’ gb
8
Pros:

Location and cleaniness

Cons:

Small lifts. awkward to get to the reception area.

2026-08-24 β€’ via Nuitee