Hotel Astoria

Hotels
7.9 (2149 reviews)
Pilatusstrasse 29 , Luzern , CH

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent central location near train station and attractions
Popular rooftop/penthouse bar with nice views
Comfortable beds and good showers
Generally friendly and helpful reception/staff
Soundproof windows and good room views
Good breakfast when service/cleaning is consistent
Cons:
Repeated complaints about poor room/bathroom cleaning and dirty breakfast area
Small rooms with minimal furniture in some categories
Very small, poorly equipped gym
Deposit requested on arrival despite prepayment (adds cost/annoyance)
Occasional unfriendly or brusque staff reported
Early/noisy cleaning and delivery noise for rooms at rear

Categories

Cleanliness
5
Multiple reviews report poor cleaning: unclean bathrooms, mould/lime in tub area, missed toiletries, dirty breakfast room and early/noisy cleaning — cleanliness is a clear weakness.
Service
9.3
Overall service often described as friendly and helpful (reception praised, issues handled after complaint); isolated reports of brusque staff and indifferent behaviour, but generally positive service impression.
Location
9.6
Consistently highlighted as a major positive: very central, ~5 minutes to the train station, close to attractions and offering great views.
Room Quality
8
Rooms praised for good beds, soundproof windows and showers, but some guests found deluxe rooms sparse (minimal furniture), small and subject to delivery/noise if located at the rear.
Amenities
8
Roof-top/penthouse bar and on-site restaurants are frequently praised; however the fitness room is described as tiny and poorly equipped, and some rooms lack expected extras (fridge/AC inconsistently available).
Value for Money
6.5
Several guests felt the hotel was expensive for what was offered (high breakfast price, surprise deposit requests, comments that it did not feel like a full four-star value).
Food and Beverage
8
Breakfast is often described as good and adequately replenished, and the rooftop bar is a highlight; negatives include high price for breakfast and occasional cleanliness issues in the breakfast area and missed in-room supplies.
Overall Experience
8.8
Guests generally enjoy the great location, rooftop bar and comfortable beds, but recurring cleanliness problems and extra deposit/fee experiences temper the overall stay for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:07

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.9
Based on 2149 reviews
Cleanliness: 5
Service: 9.3
Location: 9.6
Room Quality: 8
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.8
W
Wynfrid • couple • at
8
Pros:

Ein großes Plus für die hilfreiche Crew und das gute Frühstück.

Cons:

Mein Hauptproblem war eine ziemlich dumme Entscheidung des Innenarchitekten, der mein Zimmer entworfen hat. Der kleine Monitor, mit dem die Zimmertemperatur bzw. die Klimatisierung geregelt wird, befindet sich unmittelbar beim Eingangsbereich. Im Eingangsbereich gibt es aber KEIN LICHT. Man muss daher eine Taschenlampe verwenden, um die Temperatur einzustellen. Außerdem ist der Monitor nicht etwa in Augenhöhe, sondern etwa in Nabelhöhe angebracht. Man muss daher in die Knie gehen oder sich hinhocken, um die Temperatur einzustellen.
Ich wünsche mir, die Person, die für diese Konstruktion verantwortlich ist, müsste gezwungenermaßen drei Wochen in diesem Zimmer verbringen und täglich dreimal die Temeraturreglung bedienen müssen. Dann würde er/sie die Konsequenzen dieses Konstruktionsfehlers erleben.

2026-10-31 • via Nuitee
D
Dante Francesco Criscuolo • family_with_children • it
9
2026-10-30 • via Nuitee
B
Balbir • extended_group • in
3
2026-10-30 • via Nuitee
M
McLeod • couple • ca
7
Pros:

Good value

Cons:

We were on the 14th floor and could hear the night club going until 4am. Not the greatest but ok

2026-10-29 • via Nuitee
E
Edouard • extended_group • ch
3
There wad no door for the bathroom. When I talked about it with the receptionist I was told that it was an architectural
2026-10-29 • via Nuitee
H
Hasim Baba • family_with_children • in
8
Value for Money - Great Locaiton, room and breakfast.
Pros:

I loved the breakfast. It does have excellent options including lot of smoked salmon which we absolutely loved. The scracmbled eggs were excellent and not tasted like the typical tasteless scrambled eggs.I think the room was adequately sized. the washroom was good. Overall - we loved the breakfast, room and location.

Cons:

If you arrive on weekend in night like we did you will see lot of crowd everywhere including the hotel. There is a some kind of night club in the hotel top floor and it might be little overwhelming and feel little awkward if you are family when entering from the main entrance but this will be only on saturday and sunday nights.. the day and most other evenings would be extremely pleasant with locals going on with their day to day life. I think what the hotel can do is to avoid crowding up at the hotel entrance of so many club goers. Also I think inspite of telling them multiple times with reminders in advance for adjacent or connecting rooms they could not fill that request but they did give a rooms with closed bathrooms. My advice to hotel is to have a system wherein if the booking is paid for then gurantee specific requests like this.

2026-10-29 • via Nuitee
T
Trond • couple • at
9
Für uns die richtige Wahl
Pros:

Praktische Lage, Freundliches Personal, großes Zimmer, Badewanne, Kaffeemaschine, gute Beleuchtung, gutes Frühstück, gratis Buskarte, Ermässigungen bei Attraktionen.

Cons:

Kein Wasserkocher/Tee im Zimmer, Zimmer etwas Hellhörig.

2026-10-29 • via Nuitee
H
HARPINDER • solo_traveller • ae
10
2026-10-29 • via Nuitee
S
Sherin • couple • eg
10
2026-10-28 • via Nuitee
S
SALEH ALHEIDOUS • couple • qa
8
Pros:

The hotel room was comfortable, but it only had one chair—even though it was a double room. Please take this
in the future.

2026-10-27 • via Nuitee
C
Christine • family_with_children • fr
7
Un meilleur qualité prix
Pros:

Oui

Cons:

Le personnel peu souriant

2026-10-27 • via Nuitee
R
Rafet • couple • de
10
2026-10-27 • via Nuitee
N
norlia • couple • my
10
none
Pros:

clean, good staff and near to town

Cons:

nothing

2026-10-27 • via Nuitee
D
Dawn • couple • gb
9
Fab location, great breakfast and friendly staff
Pros:

Excellent location, good sized room, friendly staff

2026-10-27 • via Nuitee
Костадинов • couple • bg
8
2026-10-27 • via Nuitee
M
Manish M. Phillips • couple • ae
9
Very nice and comforting, it was total value for money.
Pros:

The hotel is just 4-5 mins from Luzern central station.
Has a bunch of dining options including the fine dine at Mekong.
Very clean rooms, sumptuous breakfast.
Walking distance to Lake and the market.

Cons:

I wish they kept milk at the complimentary coffee station in room, its not convenient to ask for it everytime you need it.

2026-10-26 • via Nuitee
A
Arvind • family_with_children • qa
8
Ideal Location for quick connections
Pros:

Location
Choice of restaurants
Good Connectivity

Cons:

No Laundry Service
No Room Service

2026-10-26 • via Nuitee
A
Ahmed • family_with_children • ae
3
Cons:

I don’t recommend this hotel, its not value the money it cost

2026-10-26 • via Nuitee
U
Undine • couple • de
7
Okey aber keine Empfehlung
Pros:

Lage

Cons:

Wenig Flair, Parken sehr teuer

2026-10-26 • via Nuitee
D
Danielle • couple • br
10
Pros:

Hotel Maravilhoso! Próximo à Estação e de algumas lojas
Recomendo

Cons:

Nada

2026-10-25 • via Nuitee