Astoria Lucerne

Hotels
•
Independent
8.4 (158 reviews)
Pilatusstrasse 29, Lucerne, 6003 , Lucerne , CH
+41 41 226 88 88

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Health club
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Excellent breakfast
Cons:
Noise pollution
Limited amenities
Poor reception service

Categories

Cleanliness
8.36
Several reviews praised the cleanliness of the property, but some noted issues related to noise which may suggest lapses in maintenance.
Service
9.33
The majority of comments highlighted the staff as friendly and helpful, contributing positively to the overall experience.
Location
9.37
Multiple reviews appreciated the hotel’s proximity to various attractions and transportation, indicating a very favorable location.
Room Quality
7.82
Comments indicated some rooms faced noise issues and had hard beds, impacting the overall room quality experience.
Amenities
7.35
Reviews mentioned poor amenities, particularly regarding fitness facilities and dated room decor, which negatively impacted value.
Value for Money
7.81
Some guests felt that the hotel's offerings did not meet expectations relative to cost, suggesting better alternatives may exist.
Food and Beverage
8.36
The breakfast received positive feedback, but some found it lacking variety, which affected its overall appeal.
Overall Experience
8.83
Despite some drawbacks, many guests expressed satisfaction with their stay, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:26

Property Description

Experience the vibrant energy of Astoria Lucerne, where comfort meets luxury in the heart of the city.

Recreational Delights
Indulge in our exquisite nightlife with a lively nightclub and a state-of-the-art health club. unwind and rejuvenate in style, making every moment of your stay unforgettable.

Culinary Excellence
Savor exceptional dining at our four renowned restaurants, including the delightful Thai Garden. Enjoy a leisurely coffee at our café or relax with a drink at one of our three bars/lounges, ensuring your culinary desires are fully satisfied.

Comfort & Convenience
Rest in one of our 252 air-conditioned rooms, equipped with modern amenities including flat-screen TVs and complimentary Wi-Fi. Our dedicated 24-hour front desk, laundry services, and secure luggage storage enhance your stay's ease and comfort.

Don't miss your chance to experience unforgettable luxury; book your stay at Astoria Lucerne today!

Important information:

  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 158 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
H
Haulparrison • Family
4
Not as advertised
Pros:

Upon arriving at the hotel you will notice the exterior leaves much to be desired. It appears shabby in its off white concrete that could use a bit of cleaning. A large, rather tacky and temporary looking plastic sign advertises the upstairs bar. To get to the front desk, you take stairs or a tiny elevator. The check in id describe as average to slightly aloof. It’s the type of place where the front desk staff seems to have a great rapport with each other, but less so with guests. Honestly, this lobby looks like something id expect to see for a conference center hotel, un-pleasing, thrown together and somewhat shabby. The hotel staff seems proud of it though.

Rooms: smallish which is fine but no closet doors, no mini fridge, and very low quality sheets. Very clean however so that’s good. I have several shirts that need an iron and there is no iron or board in room, when requested I was told it is a safety issue but they have an iron and board set up in a conference room I could use. Very odd, as of the 4 hotels we’ve stayed in across Europe they all have an iron. Most have a refrigerator and many of the much more budget rooms had much nicer bedding.

Honestly, my family and I were very disappointed in this hotel and would not recommend. We booked 2 rooms and they were each nearly $600 per night. Lucerne is expensive and I don’t mind paying for quality but this is not that.

2026-07-27 • via Tripadvisor
M
Markus • extended_group • at
9
2026-07-25 • via Nuitee
M
Melissa • solo_traveller • nl
9
Pros:

De ruime kamer, douche, goed bed, ov kaart die je kreeg, goeie locatie.

Cons:

Ontbijt was matig.

2026-07-24 • via Nuitee
M
Melis Tuğçe • solo_traveller • tr
9
2026-07-24 • via Nuitee
A
Aileen75 • solo_traveller • de
8
July 2026
Pros:

It is in the city centre.
Close to everything.

Cons:

Price😅
But everything is expensive nowadays

2026-07-23 • via Nuitee
C
Chiranjib • family_with_children • ae
1
Hotel with an excellent location that charges 5-star prices for 1-star service.
2026-07-23 • via Nuitee
S
Shi • couple • us
10
2026-07-23 • via Nuitee
S
Said325 • solo_traveller • om
9
2026-07-22 • via Nuitee
M
Michaela • solo_traveller • cy
10
Pros:

Convenient and quiet location
Very good breakfast and polite staff
Comfortable beds
Good cooling system during hot days

Cons:

The bathroom's extractor was not efficient in removing the steam while showering.
It would be nice to be able to control the AC power and temperature from the room panel because at times it was too cold and loud.

2026-07-22 • via Nuitee
I
Inês Varela • family_with_children • pt
9
Surpresa incrível!
Pros:

De tudo: instalações, dimensões do quarto e conforto, pequeno almoço, simpatia dos funcionários, localização - bem próximo da estação. E ainda teve o plus de ter um rooftop com discoteca que animou uma das nossas noites, já que estávamos mesmo em clima de festejo de aniversário! Tem também muitos restaurantes dentro do próprio hotel, o que é conveninte.

Cons:

Gostei de tudo. No nosso caso, acabou por não ser um inconveniente porque até foi uma surpresa agradável a discoteca no último piso, mas os nossos quartos ficavam no 5º e ainda se ouvia um bocadinho a música da discoteca até por volta das 3h.

2026-07-22 • via Nuitee
Y
yan • couple • cn
8
闹中取静
Pros:

早餐不错

2026-07-22 • via Nuitee
D
DeepakDharwal • solo_traveller • ae
7
2026-07-20 • via Nuitee
P
Patricia • couple • ch
7
Preis-Leistung…Naja
Pros:

Die Lage ist sehr zentral. Das Personal war freundlich.

Cons:

Das Zimmer war für meinen Geschmack sehr steril und unpersönlich eingerichtet. Der Wohlfühl-Effekt hat mir total gefehlt. Ich war ein bisschen enttäuscht. Für ein 4-Sterne-Hotel habe ich mehr erwartet. Es wäre auch schön gewesen, wenn die Taschen/Koffer schon auf dem Zimmer gewesen wären als wir zurück kamen. Der Frühstücksraum war hat mich nicht angesprochen. Da hätte ich ein schöneres Ambiente erwartet. An der Eingangstüre stand: Dresscode smart-casual aber da haben sich die wenigsten dran gehalten, was ich schade fand. Zusammengefasst habe ich das Preis-Leistungsverhältnis nicht passend empfunden.

2026-07-20 • via Nuitee
E
Evelina • family_with_children • us
10
Pros:

Great breakfast. Great staff! Nice rooms. AC!!

Cons:

If it was closer to old town it would be a 5 star. But it’s maybe a 10 min walk. But it’s central to other locations instead

2026-07-20 • via Nuitee
K
Karan • family_with_children • in
10
2026-07-19 • via Nuitee
G
Gabi • family_with_children • ro
9
A fost frumos.
Pros:

Micul dejun a fost acelasi in fiecare dimineata, dar aveai de unde alege.

Cons:

Nu avea frigider in camera si in baie era destul de intunecat, nu era lumina naturala sau mai puternica.

2026-07-19 • via Nuitee
B
Bhavin Bipin • family_with_children • in
10
2026-07-19 • via Nuitee
Z
Zakaria • couple • de
8
2026-07-19 • via Nuitee
C
Cassie • solo_traveller • au
9
Pros:

Great location, great staff - so helpful - particularly letting us check in early (single mum with kids).

2026-07-18 • via Nuitee
U
Urs • solo_traveller • ae
8
2026-07-18 • via Nuitee