Hotel Astoria

Hotels
7.9 (2118 reviews)
Pilatusstrasse 29 , Luzern , ch

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
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Review Highlights

Pros:
Excellent central location near train station and attractions
Popular rooftop/penthouse bar with nice views
Comfortable beds and good showers
Generally friendly and helpful reception/staff
Soundproof windows and good room views
Good breakfast when service/cleaning is consistent
Cons:
Repeated complaints about poor room/bathroom cleaning and dirty breakfast area
Small rooms with minimal furniture in some categories
Very small, poorly equipped gym
Deposit requested on arrival despite prepayment (adds cost/annoyance)
Occasional unfriendly or brusque staff reported
Early/noisy cleaning and delivery noise for rooms at rear

Categories

Cleanliness
5
Multiple reviews report poor cleaning: unclean bathrooms, mould/lime in tub area, missed toiletries, dirty breakfast room and early/noisy cleaning — cleanliness is a clear weakness.
Service
9.3
Overall service often described as friendly and helpful (reception praised, issues handled after complaint); isolated reports of brusque staff and indifferent behaviour, but generally positive service impression.
Location
9.6
Consistently highlighted as a major positive: very central, ~5 minutes to the train station, close to attractions and offering great views.
Room Quality
8
Rooms praised for good beds, soundproof windows and showers, but some guests found deluxe rooms sparse (minimal furniture), small and subject to delivery/noise if located at the rear.
Amenities
8
Roof-top/penthouse bar and on-site restaurants are frequently praised; however the fitness room is described as tiny and poorly equipped, and some rooms lack expected extras (fridge/AC inconsistently available).
Value for Money
6.5
Several guests felt the hotel was expensive for what was offered (high breakfast price, surprise deposit requests, comments that it did not feel like a full four-star value).
Food and Beverage
8
Breakfast is often described as good and adequately replenished, and the rooftop bar is a highlight; negatives include high price for breakfast and occasional cleanliness issues in the breakfast area and missed in-room supplies.
Overall Experience
8.8
Guests generally enjoy the great location, rooftop bar and comfortable beds, but recurring cleanliness problems and extra deposit/fee experiences temper the overall stay for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:07

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.9
Based on 2118 reviews
Cleanliness: 5
Service: 9.3
Location: 9.6
Room Quality: 8
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.8
A
Ankita • solo_traveller • us
9
Pros:

Location, cleanliness and staff

Cons:

AC didn't work for a few hours. Layout is a little confusing

2026-08-15 • via Nuitee
P
patrick • family_with_children • ch
8
Super
Pros:

Hôtel très beau, très bien placé proche du centre-ville, très propre avec un personnel très gentil et 3 super restaurants

Cons:

Le réseau wifi très faible

2026-08-15 • via Nuitee
B
bev • couple • us
8
2026-08-15 • via Nuitee
A
Auriel • couple • us
10
It was very comfortable, clean and near the things I needed,
Pros:

Location within walking distance of the train station making it easy to get there without needing an uber. Breakfast was phenomenal and the staff were very courteous and helpful, Within walking distance of shopping and stores and food places.

Cons:

I can't complain! They were helpful and upgraded my room without asking and I felt well looked after. Thank you for making our stay so comfortable,

2026-08-14 • via Nuitee
R
Rashid • family_with_children • gb
8
2026-08-12 • via Nuitee
J
Julia • solo_traveller • br
10
Pros:

Foi tudo excelente! Funcionários gentis, boa limpeza e um café da manhã maravilhoso

2026-08-12 • via Nuitee
K
Khaled • extended_group • sa
6
The hotel’s location is excellent and very convenient for exploring Lucerne. Unfortunately, that was the main positive a
2026-08-12 • via Nuitee
J
Joan • family_with_children • es
7
Recomenable
Pros:

Ubicació cèntrica. Esmorzar de qualitat. Tracte del personal impecable.

Cons:

Falta higiène: cortines tacades o alfombres brutes, Son detalls inacceptables en un 4 estrelles.

2026-08-11 • via Nuitee
J
Justin • couple • us
10
Great location and very beautiful view of the matterhorn
Pros:

They upgraded my room!! It was amazing

2026-08-11 • via Nuitee
D
Devika • family_with_children • us
7
Pros:

Breakfast had lot of options. Restraunt were excellent. Room was just right , also the location.

Cons:

Front desk Staff did not know how to talk pleasantly , they sounded rude. Need more training.

2026-08-11 • via Nuitee
A
Aleksandar • couple • bg
9
2026-08-10 • via Nuitee
A
Agarwal • family_with_children • gb
10
2026-08-10 • via Nuitee
R
Rahul • extended_group • se
8
2026-08-09 • via Nuitee
S
stefania • couple • it
7
2026-08-09 • via Nuitee
M
marco • extended_group • ch
7
2026-08-09 • via Nuitee
M
Matthijs • family_with_children • nl
8
Pros:

Locatie is super

Cons:

Ontbijt is een beetje karig

2026-08-09 • via Nuitee
S
Sophie • extended_group • fr
9
Pros:

L'emplacement, la réception aimable, la propreté, la salle de bain, , le café dans la chambre, la décoration

Cons:

La gestion du nettoyage des chambres : notre chambre n'était prête à 15h et pas nettoyée le premier jour. Cela a été bien géré après notre réclamation.

2026-08-08 • via Nuitee
A
Astrid • couple • de
7
Luzern ist eine Reise wert
Pros:

Die Lage ist sehr zentral. Zu Fuss ist man in 5 Minuten am Bahnhof und somit auch gleich am See. Das Frühstück ausreichend. Es wurde immer gleich nachgelegt.

Cons:

Wir hatten ein Deluxe Zimmer. Okay die Regendusche ist nicht beim Standardzimmer aber das Zimmer hatte nur Bett, kleiner Schreibtisch, 1 Stuhl und ein offenes Regal als Schrank mit Safe und kleiner Kühlschrank. Keinen grossen Spiegel und auch keinen zusätzlichen Sessel. Das Zimmer war im hinteren Bereich, sodass ab 7 Uhr der Lieferverkehr hier erfolgte und auch die Mülltonnen auf dieser Seite geleert wurden.

2026-08-08 • via Nuitee
P
Patrick • solo_traveller • nl
8
Great for a few days Luzern
Pros:

Nice hotel at very good location. Friendly service, very nice rooftop/penthouse bar. Great for a few days Luzern

2026-08-08 • via Nuitee
A
anna • family_with_children • pl
8
Pros:

Lokalizacja jest super

Cons:

Siłownia to jakiś żart! Malutka klitka, brak miejsca, brak sprzętu do ćwiczeń, brak klimatyzacji

2026-08-08 • via Nuitee