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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Diving
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Massage services
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Packed lunches
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Games room
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Snorkelling
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Spa/wellness center
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Babysitting/child services
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Street parking
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Shared lounge/TV area
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Shuttle service (additional charge)
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Beachfront
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Pool with view
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Water sport facilities on site
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Toilet with grab rails
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Indoor play area
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Private beach area
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Higher level toilet
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Infinity pool
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Kids' club
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Pet basket
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Manicure
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Pedicure
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Broadcast Live sport events
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Happy hour
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Cooking class
Review Highlights
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Property Description
Luxurious Amenities and Activities
Discover a paradise at The Westin Cozumel with its private beach, outdoor pool, and water sports facilities. Guests can indulge in free snorkeling daily and relish delicious meals at the on-site restaurant.
Convenient Services
With free WiFi throughout the property and complimentary snorkeling equipment, The Westin Cozumel ensures a comfortable stay. The 24-hour front desk is always available to cater to your needs promptly.
Exciting Surroundings
Immerse yourself in thrilling activities like golfing, snorkeling, and diving near the hotel. Explore nearby attractions such as Isla Pasion Weddings and Faro Celarain for an unforgettable experience.
Book your stay at The Westin Cozumel now for a memorable and luxurious getaway.
Please note: Snorkeling gear for 30 minutes daily included per person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Very clean and well organized! Our cleaner did a beautiful job of fixing our room up for us everyday and creating little animals and decorations out of towels and things for her! She loved it!
My wife and I stayed here and had an excellent time in Cozumel. The hotel is beautiful, and the beach is stunning. The water is incredibly clean and crystal clear blue. Even when other beaches in Cozumel have significant amounts of seaweed, this beach had very little, which made our experience even more enjoyable.Both pools are beautiful, and we loved spending time swimming and relaxing by them. The staff was friendly, welcoming, and attentive throughout our stay. One waiter in particular, Vicky, stood out for being exceptionally friendly, efficient, and professional.Overall, we had a wonderful experience and would highly recommend this hotel to anyone visiting Cozumel.
This place was perfect. We enjoyed our time together here. It is just what we needed. We had the pleasure of having Vicky as our service for a few days. She made our time at the pool and the snack bar very memorable. With amazing staff like her we can't wait to come back.
The, hotel amenities are fantasic. The staff are very patient and understanding. Also of note, Vicky at the snack bar, served us drinks with a big smile and was very kind to us on our honeymoon. Thanks, for the good times! Will come again.
Have stayed at this Westin many times when I have visited Cozumel and while the beach and pools are fantastic it's the people who make this property special. Our beachside server Vicky is one such example. She is the kindest, most efficient, lovely Marriott employee I have ever had the pleasure of interacting with in all of my myriad travels. She truly is a special human being and my better half and I look forward to seeing her again when we return. And return we shall because of fantastic people like her....
Vicky is the best! This hotel is amazing. Beach is amazing! Could not recommend more. Great food. The list goes on.
Thank you very much for the wonderful stay!! A special thanks to the Gaviotas Tean and especially to Omar, Diana and Maggie that took great care of us!!
My sister and I decided to do the beach club at The Westin in Cozumel. We were blessed to have Santiago ( from Medellin, Colombia) as a waiter. He was FABULOUS , FANTASTIC, AWESOME service. He was attentive, friendly, considerate, courteous. Next time we come back I will request Santiago. He made our beach day FABULOUS.
Wonderful, relaxing hotel. The staff was so helpful and friendly. Ask for Santiago down by the pool. He took excellent care of us!
Staff was so nice and accommodating (shout out to Santiago!). Would absolutely come back.
We spent a great week in Cozumel and at the Westin! This is our second time to stay. Javier and his staff are great, very friendly and always ready to help as needed. There are some renovations going with the main entrance but it does not detract from your experience. When we arrived we were greeted with a welcome drink. Vicky is a gem, she is always friendly and took good care of us with drinks and food while lounging on the beach. The spa is very nice, the water area was relaxing and I felt like I was in my own private spa. Ruth gave an amazing massage. We were very happy to see that the Gavitoas restaurant was back open after being closed for renovation. The breakfast buffet is amazing, sitting oceanside is what makes us love this restaurant! Jerso and the guys out front were always ready to help get us get a taxi and make recommendations on restaurants. It's a $10 taxi ride to Cozumel square, where there are lots of shops and restaurants to choose from. One of the hidden gems at this hotel is the rooftop pool/bar on the 17th floor. It is never crowded, has the best views on the island! Nice going up there after you have been on the beach. The beach area is nice, not very big but we like the relaxed feeling. They could use more umbrellas, get there early to get a spot under one! The snorkeling at this hotel is great, you can walk into the water and be surrounded by fish!
We had a corner room which was nice. The views from the balcony are amazing! The only complaints are that the room did not cool down very well during the day and the shower leaked in one corner where there was not a seal. Had to put a towel there so bathroom floor did not get wet. Other than that it was clean. The hotel while nice does have some areas that need updating, renovations are being done.
I was just on a scuba trip with my friends and after 4 days of scuba, Ruth at the spa gave me an amazing deep tissue massage. It was a very relaxing experience moving through the hydrotherapy room and then ultimate to the massage. I would highly recommend her services and the Westin for anyone’s stay on the island.
What an experience! Perfect weather, turquoise beach and excellent/friendly staff. Santiago took great care of us at the restaurant and poolside! 10/10 must visit
Incredible experience all around here! Special shout out to Santiago for the great service.
Ubicacion y gimnasio
La calidad de la comida es muy mejorable en comparacion con lo que se cobra. MUY MEJORABLE. El personal tampoco esta preparado para hacer frente a contingencias mas alla del dia a dia. Perdia agua la ducha hacia el resta de la habitacion sin solucion, y pedimos comida sin gluten y la respuesta fue que fueramos a otros de sus restaurantes.
La plage et la piscine jolie
Sympa pour voir les poisson
Surtout le personnel qui rend l’expérience mauvaise . Très condescendant à vouloir prendre des frais supplémentaires de tt les côtés .
Par exemple j’avais réservé le petit déjeuné … et bien l’expresso est un supplément chez eux à un prix non négligeable ! En plus ce n’est pas un accès au self , ça aussi c’est en supplément . Sinon on se fait servir à table et ça dure 1h30 tellement ils sont lent ….
Autre taxe : un soir nous avons voulu prendre une nounou ils ont voulu nous taxer 100 dollars de supplément juste pour qu’elle garde nos enfants sans compter le prix de la nounou …
Ce n’était noté nul part , ni sur Booking ni sur les condition générale …. Un vrai abus de pouvoir … et la responsable ce soir là Elena nous riait au nez littéralement!
Nous n’avons pas voulu payer cette somme et aucun compromis de leur part étant donné la non information . Nous avons dû renvoyer la nounou . Et après cela plusieurs appelle dans ma chambre pour savoir si il y avait la nounou ! Des grands malade .
Ils ont réussi à effrayé mes enfants .
Bref que des événement comme ceux là . Qui font que l’hôtel en lui même était jolie mais que je ne recommanderai pas !
EL MAR
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