Pets allowed

Facilities

Full-service spa
Proposal/romance packages available
Area shuttle (surcharge)
Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Beautiful design
Friendly staff
Unique experience
Cons:
Check-in procedures overwhelming
Felt unwelcome initially

Categories

Cleanliness
8.45
Daily housekeeping kept the room clean and comfortable.
Service
9.95
The staff are exceptionally friendly, attentive, and English-speaking.
Location
9.45
The location is convenient with a local food court area close.
Room Quality
8.95
Truly a unique and refreshing experience, rooms designed for disconnecting.
Amenities
9.45
Beautiful pool and rooms, small thoughtful touches enhance the stay.
Value for Money
8.95
Standard quality for this hotel tier.
Food and Beverage
8.95
Standard quality for this hotel tier.
Overall Experience
9.45
An authentic Tulum experience, perfect for rest and reconnection.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:41

Property Description

Escape to Una Vida, a family-friendly sanctuary nestled in the heart of Tulum, where relaxation meets adventure.

Indulge in Wellness
Unwind at our full-service spa, offering rejuvenating massages to melt away your stress.

Culinary Delights
Savor authentic Mexican cuisine at Ananda, where you can enjoy alfresco dining with stunning garden views, or grab a refreshing drink at the poolside bar.

Comfort at Your Fingertips
Retreat to one of our 17 elegant guestrooms, complete with private balconies, plush pillowtop beds, rainfall showers, and complimentary Wi-Fi to keep you connected.

Experience the wonders of Tulum and create lasting memories. Book your stay at Una Vida now!

Important information:

  • Pool access available from 7:30 AM to 9:00 PM.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 33

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.2
Based on 131 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 8.95
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 8.95
Overall Experience: 9.45
C
Chloe • solo_traveller • gb
10
Paradise in Tulum
Pros:

We had a beautiful stay at Una Vida, it's honestly a little bit of paradise in Tulum. We stayed in the tropical room with the plunge pool and it was amazing. The pool was great for cooling off after a day out and it was so nice to have some private space. The hotel pool area is gorgeous and the drinks and food were great and reasonably priced for the convenience. We had the breakfast included and I would definitely recommend it. We spent an afternoon at the Hotel Bardo pool as well, it's a slightly edgier vibe and also great. I wish we'd had more time to try out the yoga classes.

We also hired bikes at the front desk which was super convenient and cycled out to Tulum Ruins.

Cons:

Very minor but there wasn't always someone at reception and we had to message the team and wait a couple times. This didn't really impact our stay much.
The room could also do with a normal height chair, the beds are very high up and the chairs very low down!

2026-05-30 • via Nuitee
D
Dan • solo_traveller • gb
8
Premium boutique hotel in a jungle setting
Pros:

Really cool boutique hotel design in a jungle setting. Nicely decorated and comfortable room with private plunge pool. Great layout and pool area. Food was high standard.

Cons:

The hotel is a bit remote, requiring a not so nice walk in to town. Inflated prices when booking taxis through the hotel.

2026-05-26 • via Nuitee
S
Sraidi • couple • ca
10
2026-05-21 • via Nuitee
Y
Yvonnick • solo_traveller • gf
8
2026-05-13 • via Nuitee
G
Gregorio • couple • it
10
Pros:

everything was amazing!

2026-05-09 • via Nuitee
F
Franz Egerer • couple • de
10
2026-05-03 • via Nuitee
L
Léo • extended_group • ch
10
2026-05-03 • via Nuitee
D
Daniel • couple • de
10
2026-05-02 • via Nuitee
A
Afonso • couple • pt
10
Paraíso para luna de miel
Pros:

La experiencia fue espectacular de principio a fin. El staff es realmente muy atento y siempre dispuesto a ayudar, lo que hace toda la diferencia. Enrique fue increíble, siempre pendiente y ayudando sin descanso.

Al estar en plena naturaleza, es importante venir preparado para eso, pero justamente ahí está el encanto del lugar.

El hotel Una Vida es la prueba de que son las personas quienes hacen que un sitio y la experiencia sean realmente especiales. ¡Lo recomiendo muchísimo!

2026-04-30 • via Nuitee
S
Sonia • couple • fr
10
Paradis
Pros:

Une pause zen dans l’effervescence du Mexique
Très jolie chambre . Espace végétalise autour de la piscine
Ils nous ont même préparé une lunch box pour notre départ en excursion très tôt car le petit déjeuner est servi à partir de 7h30
Il fait partie d’un groupe qui a les hôtels Bardo - juste à côté . On peut profiter de leur espace
Et hôtel Milan où nous avons très très bien dîné
Mention spéciale au massage exceptionnel !

Cons:

Rien

2026-04-30 • via Nuitee
F
francesco • couple • it
10
2026-04-28 • via Nuitee
H
HL • solo_traveller • fr
10
Pros:

L'hôtel, le personnel, les 2 piscines qui rappellent les cenotes, l'environnement avec les arbres, k
La décoration, le calme.

Cons:

Un détail : une diversité plats un peu juste pour le breakfast.

2026-04-27 • via Nuitee
V
Viktoriia • couple • nl
10
Pros:

Magic space to reconnect

2026-04-26 • via Nuitee
O
Oliver • solo_traveller • ch
10
2026-04-22 • via Nuitee
M
Malte • couple • de
9
Pros:

Frühstück
Kostenlose Nutzung des Pools vom Partnerhotel

Cons:

Alles super

2026-04-22 • via Nuitee
L
Laura G • solo_traveller • fr
8
Pros:

Très grand lit
Décoration de la chambre et de l'extérieur
Petit déjeuner de qualité
Vrai parking sur place surveillé
Piscine agréable avec des transats doubles
Environnement globalement apaisé

Cons:

Pas de frigo/minibar dans la chambre
Plusieurs nuisances sonores en soirée et la nuit (boule quies fournis)
Il est demandé une énorme caution à votre arrivée même si vous avez déjà payé l'hôtel

2026-04-19 • via Nuitee
K
Kalliopi • couple • lu
9
2026-04-12 • via Nuitee
N
Niamh • couple • ca
10
2026-04-12 • via Nuitee
D
Dana • couple • fr
10
Perfect
Pros:

We had a wonderful stay at Hotel Una Vida.

Your entire team was absolutely incredible — so kind, welcoming, and always helpful. The service was truly outstanding, a real 10/10 experience.

Thank you again for everything ✨

2026-04-06 • via Nuitee
D
David • couple • gb
8
2026-04-06 • via Nuitee