Hanoian Central Hotel & Spa

Exceptional service from start to finish! The entire team was warm, welcoming, attentive, and genuinely helpful. Everyone went above and beyond to make our stay special. We felt so well cared for and truly appreciated the wonderful hospitality. A beautiful hotel with outstanding service, we would happily return!

The staff are really friendly and helpful from the moment we arrive. The hotel is also near to the shopping street (walking distance) in the Old Quarter.

Sehr nettes und angenehmes Personal, die uns alle Wünsche erfüllt haben. Sie sind bemüht, sich zu verbessern und nehmen die Kundenwünsche ernst.

I felt here better than my house. The staff is excellent in hospitality and curtesy. The food served was fresh and tasty. I really recommend people coming from my country to stay here. Although where ever we went in Vietnam, we got excellent treatment but this place is never the less in any respect. Keep it up

We stayed a few days at the Hanoian Central Hotel and Spa in Hanoi, perfeftly located in the buzzling old quarter. The rooms were clean and quiet. The breakfast buffet was diverse and Tiffany always made us feel welcome and well taken care off.

The Hanoian Central Hotel and Spa is ideally located in the Old Quarter and the rooms are lovely. We ate in the Bell Pepper restaurant one evening food and staff were fantastic. We were able to leave our luggage here whilst we travelled elsewhere which was very convenient. The staff took the time to know your names and could not be more helpful in particular Jack the Concierge.

Hanoian Central Hotel and Spa is a must stay in Old Quarter Ha Noi. The staff were so kind and pleasant and the food at the breakfast buffet was great. You are centrally located to all the places to visit in Ha Noi. The hotel also provides tour bookings to Ha Long Bay and city tours and food tours. They make your experience very easy as a tourist. Shout out to Jack and Andrew for making our stay easy before and after.

Excellent location, very near the lake, surrounded by cafes, shops, restaurants, spas - extremely convenient. We enjoyed the bustling, exciting vibe of the neighborhood. The room was spacious, clean and represented good value for money. The friendliness of the check in staff was outstanding - thank you Elsa. We had a delicious dinner there and appreciated the friendly service we received from Andrew. The breakfast options were great. Initial communications arranging things for our stay went smoothly - thank you, Jack. All in all, a great stay, and I would recommend this hotel.

A special mention goes to Tri, who genuinely made our stay exceptional. He went out of his way to help us with every request, shared great local recommendations, and ensured we felt completely taken care of throughout our stay. His professionalism and kindness really stood out and made a huge difference. Highly recommended for anyone visiting Hanoi fantastic service, great comfort, and an experience made unforgettable thanks to people like Tri. We will definitely stay here again.

Check-in is the front desk service staff Tiffany very kindly welcomed me, knowing that my friend came to Hanoi for the first time to travel, also gave me room type upgrade, so that I have a better experience, there is also a way to contact me, offer me to exchange money. The period will also care about me, of course this side I come across so the staff are also very kind to stay up to make me feel very comfortable, including breakfast is also delicious, the hotel is beautiful, the room is also very comfortable, the next time I will still choose here.

Really highly recommended hotel. The staff is very friendly and sweet in every aspect, very helpful and beyond. We have a really good time staying in the hotel. Hotel room also very nice and cozy, the mattress and comforter super comfortable. Staff Mr. Chien and Ms. Tu are our reception staff, very professional and friendly. Hotel Spa worth to go and very chilling places and get away from the noises.

Comoda per visitare la città: ne’ troppo vicina al caos delle vie dei mercati, ne’ troppo lontana dalla vita (la piazza centrale vicino al lago dista appena 8 minuti a piedi). Camere ampie e pulitissime. Personale attento e molto preciso, hanno gestito le mie prenotazioni dei servizi in modo impeccabile. Hanno anche organizzato un servizio taxi privato per vedere all’alba il villaggio degli incensi per poi portarmi direttamente in aeroporto con un prezzo davvero competitivo: super!

Breakfast was a good selection with fresh fruit, rice, cereal, ready to make omelets or egg dishes. Decent selection of bread and pastries and juices. I think all I would prefer is more meat selections, but there was still enough. Nice massage treatment on sight. Like sitting in the lobby with the fish. Also decent location in the old quarter.

We stayed at Hanoian Central Hotel and Spa. After a long flight, we were picked up from the airport in a car that they had arranged for us and they welcomed us to the hotel with welcome drink fruit and tea. Every member of staff was so welcoming and attentive, but I would particularly like to thank Tiffany who acted as our own personal concierge with advice, recommendations and booking support through WhatsApp - even after we departed the hotel. They noted that I had mentioned the rooms were quite cosy (I think probably normal sized by Vietnamese standards). We also ate at the restaurant which was really good and obviously very popular with guests outside the hotel and enjoyed happy hour at their restaurant. This hotel made our entire stay in Vietnam memorable.

I stayed at the beautiful Hanoian Central Hotel and Spa and I highly recommend this hotel. The staff were helpful and kind. The breakfast and spa (massage) were top notch. Location in the old quarter was perfect and made joining tours easy. It was really helpful that everyone was able to speak excellent English to help me get around. The staff made my time in Hanoi very special.