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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Car hire
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Valet parking
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Solarium
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Pool with view
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Infinity pool
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Themed dinner nights
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Happy hour
Review Highlights
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Property Description
Luxurious Accommodation in Playa del Carmen
Modern Amenities and Services
The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers a fitness center, a bar, a restaurant, and room service. Guests can also benefit from free WiFi and a 24-hour front desk for their convenience.
Relaxing Outdoor Facilities
Guests can unwind at the sun terrace or take a dip in the outdoor swimming pool. The hotel also provides access to a business center for those mixing work with leisure.
Prime Location and Nearby Attractions
Situated close to popular landmarks like Playa del Carmen Maritime Terminal and Kool Beach Club, this hotel is the perfect choice for travelers seeking both convenience and leisure. Don't miss the chance to explore Playa del Carmen from this upscale hotel.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
מיקום ניקיון שירות
ספה לשינה עבור הבן לא נוחה ומרעישה מאוד
La piscine rooftop. L’emplacement central. La propreté.
La vue de la chambre sur les voisins.
Emplacement à côté de la 5eme avenue
Piscine sur le toit
Chambre confortable
C’est notre seconde visite dans cet hôtel et il est un peu dans son jus, pas très bien entretenu
Chambre pas super propre il y avait de la poussière un peu partout et le passage du service ménage ne semble pas y changer grand chose à part faire le lit et changer les serviettes
Les beds de la piscine sont maintenant payants (5000 pesos ~ 250€ de consommation) pour la journée ce qui me semble excessif, ils étaient gratuit il y a 5 ans, je précise que les transats sont gratuit (normal)
Le petit déjeuner n’est pas incroyable, le buffet manque de choix
Excelente ubicación
El desayuno podría mejorar
We had a wonderful stay at the fives beachfront resort. The room was amazing and the staff was top notch and very accommodating. All of the restaurants at the resort offered great food and drinks. The all inclusive package is well worth purchasing. We loved all the staff and hope to return soon.
La piscine est de folie
Dommage qu’elle n’est pas ouvert, même en soirée pour prendre un verre
Les champs qui se sont équipés d’une plaque et d’un grand frigo, très pratique avec des enfants
Si tu es à cinq minutes du beth habad pour que les gens qui mange kasher
La propreté de l’établissement
I had the absolute worst experience here. So bad that I left early and booked a way better hotel somewhere else. When I arrived, Yissell the front desk attendant ignored us for about 30 minutes until we asked could we check in with them and they said sure. Then she gave us the wrong key to an upgraded room. Once we asked could we just keep the room since you made a mistake she said sure but we would have to pay. She said it was $40 a night. I asked did she confirm that price and she said yes it’s confirmed it will be $160. I said ok and waited for 30 minutes to pay and then she came over and said never mind it’s $40 per person now. I said no can you honor the price and she flat out said no. So that’s mistake two. I asked for a manager but conveniently the manager wasn’t there. So I decided to move on and wait to speak to the manager in the morning. I head to the rooftop pool. I ordered some food and drinks. The tab came to $82 and the bartender chargers me $826 instead. He said sorry it was a mistake(mistake number 3) and he canceled it. But to no one’s surprise the cancellation didn’t go through and it posted to my bank. We decided to leave early because no manager even tried to salvage the situation. We ran into a manager on our way out and she said o I heard about that sorry. Smh if you heard about it why haven’t anyone reached to us? Stay away from this place. Especially if you’re of color.
שהינו במלון 4 לילות, החדר היה גדול ומרווח מאוד. א. בוקר מצויינת עם שרות אדיב. בריכה מעולה על הגג. מיקום פצצה דקה מהשדרה ה 5. ללא רעש בלילה. נהנינו מאוד
If I could leave zero stars I would. DO NOT STAY HERE! We have arrived to this hotel and been here for 2 hours and when we got here we got no service from the front desk. I stood in line for 30 mins before having to ask hey can you help me and Yissell finally said yes. She was terrible. She told us one room after another 30 mins long check in, with one working elevator we find out we got the wrong room key for the room next door. The room was spacious but had one bed we booked the double bed room. So after going back downstairs yissell admitted she messed up and gave us the right keys. Then we asked if we can just keep the original room as the double bed room was too small. She said we had to pay an upcharge. Yissell gave us the price of $40 per night and confirmed that the total would be $160. She stepped away for about 20 minutes and then came back and said oh the price is $40 per person per night and Yissell said she made a second mistake. So of course we are like ok you made two mistakes and as the customer who made zero mistakes can you just honor the original price and she said no. Coincidentally there is no manager here that can help. Ultimately she did nothing to fix the situation. This hotel likes to gauge their customers. I will never stay here again.
Update: went up to the pool to try and salvage the day and ordered 3 drinks and two apps and the server charged my sisters card for $824 you guessed it by mistake!!! I feel like I’m being robbed in real time.
this experience was horrible, would not recommend. the hotel staff messed up with me and my family’s room, they wouldn’t do anything to help with there mistakes. no managers on duty. they don’t honor there prices. even tho we offered to pay the original price that yissell gave us and a few minutes later they changed the price. she was very disrespectful i would not come back.
Perfect location away from noise, pool is awesome, daily housekeeping is a plus.
Resort fee charged at $10 per day, only one elevator working, breakfast is okay it is a mexican italian mix of choices.
We stayed in a 2 bedroom suite, which was wonderful for our family of 4 (with 2 pre-teen girls). Both bedrooms had their own bathroom and separate patios. The primary room had a kitchen, table, and couch, with sliding doors between the kitchen/dining room/living room area and the bedroom, as well as between the bedroom and the bathroom.
Though we had a 2-bedroom suite with 4 people, we only received 2 breakfasts daily, which was unfortunate and odd. But the food was delicious, and we appreciated the mix of fruit, cereal, pastries, and Mexican dishes.
This hotel is on 10th and 2nd, so it is 1 block away from 5th Avenue (Quinta Avenida). This makes it very central to the Parque de Fundadores, restaurants, and shops but also very loud most nights. You can see the ocean and Cozumel, but there are a number of building that obscure the view.
The middle of the hotel building is open, which is very neat but humid in the summer time! You can feed the family of turtles in the courtyard pond. The rooftop pool is nice, but the wood decking is coming apart in many places. The staff was kind and helpful.
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