The Fives Downtown Hotel & Residences, Curio Collection by Hilton

שהינו במלון 4 לילות, החדר היה גדול ומרווח מאוד. א. בוקר מצויינת עם שרות אדיב. בריכה מעולה על הגג. מיקום פצצה דקה מהשדרה ה 5. ללא רעש בלילה. נהנינו מאוד

Perfect location away from noise, pool is awesome, daily housekeeping is a plus.

We stayed in a 2 bedroom suite, which was wonderful for our family of 4 (with 2 pre-teen girls). Both bedrooms had their own bathroom and separate patios. The primary room had a kitchen, table, and couch, with sliding doors between the kitchen/dining room/living room area and the bedroom, as well as between the bedroom and the bathroom.

Though we had a 2-bedroom suite with 4 people, we only received 2 breakfasts daily, which was unfortunate and odd. But the food was delicious, and we appreciated the mix of fruit, cereal, pastries, and Mexican dishes.

This hotel is on 10th and 2nd, so it is 1 block away from 5th Avenue (Quinta Avenida). This makes it very central to the Parque de Fundadores, restaurants, and shops but also very loud most nights. You can see the ocean and Cozumel, but there are a number of building that obscure the view.

The middle of the hotel building is open, which is very neat but humid in the summer time! You can feed the family of turtles in the courtyard pond. The rooftop pool is nice, but the wood decking is coming apart in many places. The staff was kind and helpful.

We stayed here for 10 nights. A modern property with spacious rooms. Amazing location, a couple of minutes walk from the beach and the 5th avenue with so many shops and restaurants.

The view from the infinity pool on the rooftop is great, but there aren’t many sunbeds and they’re not exclusive to hotel guests. However, the door to access the pool is locked, so no one can reserve them, which we found great. Although we did notice the staff would reserve some for “special” guests… The food and drinks are pricey, so we didn’t order much.

The breakfast was lovely. A good bit of variety. More cold food/fruit/vegetables than hot breakfast items. Towards the end of the holiday, it felt a bit too repetitive as only a few items changed daily. The staff were overall pleasant, but quite greedy for tips we found.

I would recommens this hotel for its central location and rooftop pool, but it’s not very good value for money. We would have spent less money if we had stayed in a 4/5* all inclusive hotel in Playacar.

Location, quiet area, pool.

I totally liked that the room was cool and comfortable upon arrival. The rooms were clean and the beds were very comfortable. The Cava bathroom products were refreshing and smelled very good. I stayed in room 108 and the convince for a family was awesome.

O quarto é espaçoso e próximo da quinta avenida e de onde saem os ferrys.

I don’t normally leave negative reviews, but I feel it’s important to share my experience.

Overall, Playa del Carmen was absolutely beautiful, and we made wonderful memories. Unfortunately, our stay at this hotel was disappointing from the moment we arrived.

Although I booked directly through the Hilton app, I was told I wasn’t eligible for early check-in because I didn’t book “through the hotel,” while other members of my family were able to check in early. Then once I was able to check in, I was told that the room wasn’t clean when the rest of my family members had checked in. I wish they were open and honest from the beginning that the room was simply was not ready, not go through a whole thing that I didn’t book through them directly.

Once we got to our room, I discovered the advertised mini refrigerator did not function as a refrigerator. I was told it was only a “conservator,” which meant I couldn’t safely store my son’s medication or even keep drinks cold. The only room they offered as an alternative was a king room without a pullout couch, even though I had reserved a standard room with two queen beds for my son, my niece, and me. Their only solution was to have us request ice every evening to keep my son’s medication cold. In each time that I requested ice, the increments were in a smaller container each time(Our stay was for five days and four nights).

To make matters more difficult, key cards only allowed access to the floor your room was on. Since my sister’s room (on a different floor) had a working refrigerator, I had to inconvenience her several times just to keep my son’s medication properly stored.

I also requested fresh towels without housekeeping entering the room because we had personal belongings, medications, and valuables inside. I was told the only way to receive clean towels was to allow full housekeeping service, which I wasn’t comfortable with.

Finally, during our last two nights, I repeatedly asked for additional toilet paper. I even offered to pick it up myself from the front desk and was told no. It wasn’t until our final evening when we were checking out the next morning that someone finally gave in and let me pick up toilet paper at the front desk.

What frustrated me most wasn’t one isolated issue. It was the repeated lack of reasonable solutions and the feeling that our concerns weren’t taken seriously. I wasn’t asking for special treatment, I was simply expecting the amenities that were advertised and basic customer service, especially when it involved medication that needed to stay cool.

Thankfully, our family made incredible memories in Playa del Carmen despite these frustrations. I hope management takes this feedback seriously so future guests don’t experience the same issues.

Everything about the resort and the staff was wonderful.

The rooms and overall property were beautiful, well-maintained, and very inviting. The staff provided exceptional customer service throughout our stay and were consistently friendly, attentive, and accommodating. There was also a wide variety of food options, and everything we tried was delicious.

The only downside was the beach. Unfortunately, the water was very dark, there was a significant amount of seaweed piled up along the shoreline, and the smell coming from the beach was unpleasant. I was told this occurs around this time of year due to seasonal agricultural runoff originating from Brazil, and that under normal conditions the water is the beautiful blue-green color typically associated with this area.

Overall, we had a great experience. Aside from the beach conditions, the resort itself exceeded expectations, and I would absolutely recommend it.

מיקום מרכזי וקרוב לבית חב"ד
בריכה בגג טובה ומפנקת
אפשרות לבישול יש מטבחון קטן

Good location
Facilities
Quiet

L’hôtel est très bien situé, le rooftop est très agréable et les piscines et jacuzzi sont conformes aux photos. L’accueil est très chaleureux. Tout est propre je recommande fortement.

Excelente lugar muy acogedor limpio y buenas instalaciones, excelente servicio del personal

Excelente hotel, limpieza impecable, el desayuno es delicioso. Las camas son muy cómodas, la habitación espaciosa, todo en orden, las amenidades del baño muy buenas, es un hotel de lujo a precio justo para todo el buen servicio que recibes.

Super Lage