H Hotel Los Angeles, Curio Collection By Hilton

I had a very disappointing experience at Curio Collection by Hilton and would not stay here again.
From the moment I checked in, the service was unprofessional. The reception staff swiped my card twice and charged my card twice for the refundable security deposit. When I raised the issue and asked for an explanation, the receptionist responded rudely, raised his voice, and spoke to me in a disrespectful manner instead of helping to resolve the problem.
As an Asian Muslim guest, I left feeling that I was treated differently because of my background. While I cannot know the staff member's intentions, the interaction made me feel unwelcome and uncomfortable, which is not how any guest should feel.
Good customer service is about treating every guest with respect, listening to concerns, and resolving issues professionally. Unfortunately, that was not my experience here.
Based on my experience, I cannot recommend this hotel, particularly to fellow Asian or Muslim travellers who expect to be treated with courtesy and respect.

Very close to LAX Airport

Hotel is always nice. Not happy I can’t use the $18 food and beverage credit at the market. I was told it’s owned by a separate company now which charges outrageous prices for water and chips.

Staff very attentive and accommodating, great amenities in the hotel, including a coffee shop, bar, and restaurant. Parking is expensive through hotel, $60 per day but get in and out, can pay $25 at parking structure but no in and out.

우선 직원이 친절했고,청결했으며, 다른곳에도 머물러 봤는데 훨씬 좋았습니다

Hotel was nice and clean staff was friendly

I booked last minute and what had me sold was a rooftop view. The hotel was perfect and I will definitely be returning.

La houskeeping extraordinaria. Muy limpio todo.

Everything! Definitely will return in the future ! And loved how there was a rooftop view open all night 🥰 loved the cafe and room was beautiful.

This hotel is very convenient to the airport and there is 24 hour shuttle service to LAX.
Excellent service from their professional staff who welcomed me as I checked in for the evening.

Room was spacious with a great view. Shuttle was convenient. Special shout out to Alex at the front desk! Super nice, very helpful, friendly and welcoming. Great personality. He’s definitely in the right career. Maria B. Had my room spotless everyday. I was very comfortable. Super close to the airport.

What a delight. I have been thinking about changing my loyalty from Marriott to Hilton. H Hotel pushed that needle to a solid 10. Alex, Allen and Diana made my stay with my daughters and Granddaughter delightful. From check in to check out I was recognized by the staff. Surprise! I think Marriott forgot how to do that. Get a drink and take it to the rooftop garden. Watch the planes land at LAX. So much fun. Especially thanks to Alex for the special exceptions he made for my daughter. Will absolutely stay here again. Going to start stacking those points on Hilton!

Alexander at check in was wonderful. As a business traveler made my day.

Staff at front was not knowledgeable and did not provide any information about the hotel (dinner hours, elevators, parking garage, etc.).

Area has lots of traffic from LAX making it difficult location. The airport shuttle is shared with a third party airport parking lot and is always full, good luck getting a ride as you'll have to fight for a spot with parking lot patrons. Hotel guests are lucky to ride their own hotel shuttle.

The air conditioning in room does not work. Their is a "green" initiative that limits the air. Apparently it is normal for room to hold 82 degrees after you've checked in and turned the air on.

Room was dusty and could have been cleaned better.

Dont let the brand and photos fool you.