Tru By Hilton Portland Airport Area Me

Hotels
•
Tru by Hilton
8.6 (795 reviews)
369 Maine Mall Road , South Portland , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Noise from the highway
Inadequate room sound proofing
Breakfast appliance issues

Categories

Cleanliness
8.35
While most reviews highlighted cleanliness, there were mentions of hair stuck to the soap dispenser and some maintenance issues.
Service
8.85
Many guests praised the friendly and helpful staff, with good experiences during check-in and throughout their stay.
Location
8.75
The location is convenient, close to attractions like Maine Mall and within a reasonable distance to the airport.
Room Quality
8.55
Rooms were noted to be clean, modern, and comfortable, though some guests mentioned noise from adjacent rooms.
Amenities
8.55
Guests appreciated the amenities such as the pool table and breakfast options, although some noted the lack of a microwave in rooms.
Value for Money
8.65
Guests felt they received good value for the price, especially with breakfast included.
Food and Beverage
8.45
Breakfast received positive feedback, but some guests experienced issues with malfunctioning appliances.
Overall Experience
8.65
Overall satisfaction was high with many guests expressing intent to return based on previous experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:54

Property Description

Convenient Location
Situated in South Portland, Tru By Hilton Portland Airport Area Me offers easy access to The Maine Mall. Just a short distance from the airport, it's a perfect choice for travelers.

Modern Amenities
Enjoy a comfortable stay with a 55" flat-screen TV, free WiFi, and a complimentary breakfast buffet. Unwind at the fitness center, play billiards, or grab a snack at the 24/7 market offering light meals and beverages.

Exceptional Service
Experience around-the-clock assistance, private alcoves in the lobby, and business amenities for your convenience. Whether for business or leisure, Tru By Hilton ensures a seamless stay.

Book now for a delightful stay at Tru By Hilton Portland Airport Area Me.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PWM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 795 reviews
Cleanliness: 8.35
Service: 8.85
Location: 8.75
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.65
Food and Beverage: 8.45
Overall Experience: 8.65
I
imagemkr357 • solo_traveller • us
10
2026-06-18 • via Nuitee
J
Juliann • solo_traveller • us
9
2026-06-16 • via Nuitee
H
Haga • solo_traveller • us
3
For a Hilton property, the stay was more like a Super 8.
Pros:

Hilton property

Cons:

Our room was not cleaned. Multiple hairs in bathroom and shower. Dirty bathmat.
Breakfast was out of many items and pancake machine broken. Staff seemed to be suffering from poor management.

2026-06-14 • via Nuitee
C
Chad • solo_traveller • us
4
Pros:

That rooms had no carpet

Cons:

My shower door didn't latch

2026-06-12 • via Nuitee
E
Eric • family_with_children • us
7
Cons:

Soap was empty in the shower.
The stand that was over the heating/AC unit is too close to the bed and very easily kicked.

2026-06-11 • via Nuitee
L
Lee • solo_traveller • us
6
2026-06-10 • via Nuitee
L
Lee • solo_traveller • us
5
2026-06-10 • via Nuitee
M
Mark • couple • us
9
Nice, clean, and well maintained.
Pros:

Very friendly to pets.

2026-06-05 • via Nuitee
G
Gloria Medina • solo_traveller • pr
10
Estancia en Portland, Maine
Pros:

Me gustó mucho la ubicación, el trato de los empleados, ya que siempre procuraron satisfacer nuestras peticiones y el desayuno es uno muy completo.

Cons:

Me hubiese gustado que tuviera piscina.

2026-06-03 • via Nuitee
C
Christina • family_with_children • us
8
2026-06-01 • via Nuitee
J
James • extended_group • us
8
My friend and I only stayed one night to get sunset and sunrise photos of the light house.
Pros:

The breakfast was 'satisfactory' I was disappointed the pancake machine was out of order. I was hopeful for more of a viariety like Scramb;ed eggs,

Cons:

Again, Have all the breakfast equipment working.Pancake machine was down and I was craving some. More of a viariety of meat like Bacon or ham. Heat lights to keep the food hotter on the saugage patties would have helped.

2026-06-01 • via Nuitee
A
Ann • couple • us
7
I just discovered I got charged by you and the hotel- what’s up with that - double what I thought
Pros:

Fine convenient

Cons:

Nothing

2026-06-01 • via Nuitee
G
Greg • couple • us
9
2026-06-01 • via Nuitee
P
Peter • couple • us
9
Good value, no nonsense operation.
Pros:

Almost everything was good. Look to be a new facility or renovated.

Cons:

Little on the samll size (room)

2026-05-31 • via Nuitee
B
Beadles • solo_traveller • us
9
Good spot as long your a sound sleeper like my neighbor was.
Pros:

It was a nice place and offered alot.

Cons:

Its very loud. Can hear the neighbors snoring, can hear the freeway traffic all night.

2026-05-31 • via Nuitee
T
Thong • extended_group • us
10
Would stay again.
Pros:

Breakfast was really good. I like the shelves under neath the TV stands, a long TV stand shelf, and multiple coat hangers.

2026-05-31 • via Nuitee
S
Shirish • couple • us
9
2026-05-29 • via Nuitee
B
Beth • solo_traveller • us
8
2026-05-29 • via Nuitee
M
Marithza • extended_group • co
10
Excelente
2026-05-29 • via Nuitee
J
Jennifer • couple • us
3
The room was dirty, with bad odors, stained sheets and poorly cleaned rooms.
Pros:

Good location, very quiet.

Cons:

Rooms were dirty and staff were not willing to help (except the maintenance guy).
We checked in late and were given a room with a strong odor coming from the AC and poor cleanliness overall. Staff initially said no other rooms were available and promised housekeeping the next morning, but the room was unchanged when we returned. Maintenance attempted to address the smell, but it did not improve. After requesting another room again, we were finally moved, and the difference was significant — the new room was clean, fresh, and properly stocked.

2026-05-27 • via Nuitee