Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Hotels
Grand Mercure
9.6 (319 reviews)
95, Cheongpa-ro 20-gil, Yongsan-gu , Seoul , kr

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Well-equipped amenities
Cons:
Cleaning quality issues
Unpleasant room odor

Categories

Cleanliness
8.8
Some reviews mentioned strong concerns about cleaning staff not fulfilling their duties and a smell in the room.
Service
10
Consistently praised for exceptional service, with specific mentions of helpful staff like Pauline and Erik.
Location
10
Location praised for convenience and proximity to transportation and shopping.
Room Quality
9.3
Generally good feedback about room size and amenities but some concerns about unpleasant odors.
Amenities
9.8
Well-equipped for long stays with additional features like kitchen and laundry.
Value for Money
9.8
The facilities and service quality support great value for money.
Food and Beverage
9.3
Breakfast option was recommended as good, indicating a positive experience.
Overall Experience
9.8
Overall very positive feedback emphasizing comfort, convenience, and exceptional service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 15:06

Property Description

Luxurious Accommodation with Pet-Friendly Units

Experience a lavish stay at Grand Mercure Ambassador Seoul Yongsan, where each of the 202 units offers a pet-friendly environment along with a full kitchen and up to 3 bedrooms. The private bathrooms are equipped with both a bath and a shower, complemented by free bath amenities.

Abundance of Recreational Facilities

Indulge in a range of activities within the hotel premises, including yoga and pilates studios, a fitness center, and an indoor golf range. Whether you seek relaxation or exercise, the hotel caters to all your needs.

Diverse Dining Options and Entertainment

Satisfy your culinary cravings with all-day dining at A La Maison, In Style, and Food Exchange. For evening delights, head to Mega Bites and Sky Kingdom for a selection of snacks, alcoholic beverages, and entertainment options at an additional cost.

Book now for an unforgettable stay at Grand Mercure Ambassador Seoul Yongsan!

Important information:

All guests must present a valid ID with a photo attached at check-in and a physical credit card used at the time of booking. We inform you that all separate requests are available at check-in only and may incur additional costs.

Please note that the fitness center, sauna and indoor swimming pool are closed on 4th Tuesday.

Children aged 16 and under are not allowed in the fitness center and sauna.

Children under the age of 13 must use the pool with their guardians.

"According to the Youth Protection Act, guests who are not accompanied by a guardian are not permitted to enter the room."
"For the protection of youth, youth under the age of 19 are only allowed to stay if accompanied by a guardian indicated on the family relationship certificate. They are not allowed to stay even if they are a single youth or sharing a room (same-sex accommodations)."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ICN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for KRW 55,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 319 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 9.3
Amenities: 9.8
Value for Money: 9.8
Food and Beverage: 9.3
Overall Experience: 9.8
S
Su Ling couple au
7
Pros:

Good location, excellent staff

Cons:

The air conditioning in the room was very loud and noisy

2026-07-25 via Nuitee
S
SHIN AE extended_group kr
7
Cons:

방음이 잘 안됩니다. 윗집, 옆집 의자끄는 소리 기침 소리 다 들려요.

2026-07-20 via Nuitee
J
Jae Ran solo_traveller kr
10
2026-07-15 via Nuitee
M
Mrs C family_with_children vn
9
Yes to Mercure!
Pros:

Very clean! Comfortable bed. Spacious bathroom with separate shower, toilet and bathtub. Lovely view from the window. Easy access to train and subways. Huge mall next door. Friendly and helpful staff. Highly recommended!

Cons:

Wish the AC got a little colder in the bedroom but saying that it was still a very comfortable temperature.

2026-07-13 via Nuitee
N
Nathan solo_traveller gb
10
2026-07-13 via Nuitee
A
annarede Family Manila, Metro Manila, Luzon
10
lovely yongsan stay
Pros:

absolutely loved our stay here so much! first time to stay in yongsan this time and we were happy with our hotel choice. its near the train station and a mall with lots of restaurants to choose from. our room was definitely spacious compared to staying in myeondong! as a platinum member, we were also upgraded and given a complimentary bottle of wine, which we appreciated! it was such a very comfortable stay! couldn't ask for more except maybe for more time as wasn't able to try out their pool and their lounge :)
we loved their breakfast! missing the beef galbi and the beef bulgogi!
but the highlight of our stay was the concierge team who was very accommodating with our inquiries and patiently helped us in booking transportations. we appreciate the staff member who looks Western (I think her name is Pauline based from the other review) and the tall guy who was such a great help when we were checking out and transferring to another hotel last april 18. unfortunately i wasn't able to get his name.
will definitely go back here next time!

2026-07-12 via Tripadvisor
A
Anitha family_with_children gb
10
Amazing stay
Pros:

Amazing place to stay. All the staff are very friendly and helpful. It is a very modern apartment and all the facilities are very good. Highly recommend this place.

Cons:

Nothing

2026-07-11 via Nuitee
S
Shabana family_with_children gb
8
Pros:

Friendly and helpful staff. Good choice in breakfast

2026-07-08 via Nuitee
A
Astrid extended_group gb
9
Pros:

Super appartement hôtel
Staff adorable
Vue sur le fleuve (mais bâtiment en construction devant - à voir la suite)

Cons:

Le bar restaurant ferme tôt - mais vous avez accès à celui de Novotel à côté !

2026-07-04 via Nuitee
G
Gustav family_with_children de
10
2026-06-30 via Nuitee
S
Stenver couple ee
8
Pros:

Air conditioner didn't work and pool was closed

Staff was very friendly and tried to fix it, but unfortunately no luck

2026-06-27 via Nuitee
C
camilledU7531YS Solo travel
10
A hotel that feels like home
Pros:

I had a wonderful stay at the Grand Mercure Ambassador Yongsan. The rooms are really cozy and it felt like home!
The staff is also really professional and friendly!
A big thank you to the consierge team who helped me with my luggages !

2026-06-26 via Tripadvisor
E
Erdem couple tr
9
2026-06-26 via Nuitee
D
diyotama Couples Singapore
10
Great hospitality!
Pros:

As we were leaving to the airport, we got taken care of by Vlad who was incredibly helpful and proactive! His English was excellent too which made our communication seamless. Thank you for the kind help in ordering a taxi and taking care of our luggages. We’re really grateful for the help!

2026-06-24 via Tripadvisor
علي solo_traveller qa
10
Pros:

كلشي كان ممتاز و الغرف واسعه

Cons:

ولشي

2026-06-20 via Nuitee
C
Chuan Yong extended_group sg
3
unpleasant
Pros:

Clean and spacious

Cons:

The staffs

2026-06-19 via Nuitee
J
jadelW2531PB Couples
10
Nice experience again
Pros:

I spent a really nice time again. The room, the food, the employees, all was really nice !! I will come again next time~~ thank you so much!!

2026-06-18 via Tripadvisor
M
Medalyn family_with_children sg
10
Very comfortable stay.
Pros:

Having a kitchen and a laundry machine was very convenient. The room was very spacious with a closet and big bathroom. It was great to also have a pool, gym and sauna in the hotel for use. Need to bring a swimming cap to use the pool though.

Cons:

The water in the shower heated up slowly. The location was slightly inconvenient for public transport. Yongsan station is a 10min walk away.

2026-06-16 via Nuitee
S
Shih suey couple us
10
2026-06-15 via Nuitee
M
Michele extended_group lb
10
2026-06-12 via Nuitee