Valero Grand Suites by Swiss-Belhotel

Staff always very welcoming with exceptional service

Great customer experience at check in with EJ!

Proactive, pleasant and professional!

Great Service
I had a wonderful stay at Valero Grand Suites and honestly could not have asked for better service. The staff were always kind, welcoming, and ready to help with anything I needed. Everyone was very accommodating and consistently went above and beyond to make my stay comfortable and stress-free.

I especially want to recognize Erica, Gwen, and Kevin at the front reception. They were truly exceptional throughout my stay and represented the hotel with professionalism, warmth, and genuine hospitality. Their communication skills, patience, and attention to detail made every interaction pleasant and effortless. They are outstanding ambassadors for the Valero Grand Suites brand and played a big part in making my experience so memorable.

What I appreciated most was how flexible and understanding the hotel staff were throughout my extended stay. No matter the request, they were always available and happy to assist with a positive attitude. It really made me feel valued as a guest.

I also want to mention their laundry service for guests staying longer than seven days. The pricing was incredibly affordable and such a thoughtful benefit. For what I paid, it almost felt free, which was a pleasant surprise and showed how much they care about providing value and convenience to their guests.

Overall, I am extremely satisfied with my experience. The combination of excellent customer service, kindness, flexibility, and genuine hospitality made my stay truly enjoyable. I would absolutely recommend Valero Grand Suites to anyone visiting Manila, and I would gladly stay there again.

Staff are very kind and accommodating. Service is fast and excellent. Our stay was unforgettable and comfortable. We enjoyed our mother’s bday celebration.

النظافه والهدوء وقربه من المحلات التجاريه

I checked in solo at this hotel, and I was genuinely amazed by the beautiful room view. The room was spotless, peaceful, and very comfortable, making my stay truly relaxing. The staff were all accommodating, welcoming, and attentive, which made the experience even more memorable.

A special mention to Erwin, the lifeguard/security staff at the pool , he was incredibly friendly, fun to talk to, and made me feel comfortable even though I was traveling alone. His warm and cheerful personality definitely added to the great experience.

Overall, my stay was truly exceptional ,definitely an 11/10 experience. ☺️

Property was clean and very well presented. The staff were wonderful.

Very Nice Dated but Well Maintained Hotel. Modest lobby. Near many restaurants and convenience stores. Quiet side of Makati. Stayed in a one bedroom suite. Won’t say it was spacious but I’m comfortable since I was the only one occupant. Nice sofa bed. My king size was comfortable. Cramped bathroom. Nice big fridge. No nespresso machine but I kind of expected it. But there was 2 smart Tv. Water fountain near the elevator. Eco sustainability effort in effect with the riddance of something plastic and use of gel / shampoo dispenser. The hotel offers fitness center , pool and room service options. Even in-house massage are offered. Breakfast buffet at their restaurant are decent enough. Considering many brunch places are on offer. Staff service worth commendable, from FD, restaurant, housekeeping and security. Wi-Fi speed credible and request for a 1 pm checkout granted without hesitation.

Great location, lovely and clean apartment, very spacious and great for a family. Location is very convenient for restaurants and shopping.

This is my 4th time staying here, it’s a great place to stay and is in a good location aswell.

Staff were professional and responsive from the check-in process through the checkout proceeds. I was excited to come down to the lobby and return from an outing because of the warm greetings and offers to assist with whatever we needed.

Great location and great availability and price. Clean and very pleasant.

Assistance from front desk booking me a Grab car, after my advance booking of a Grab Driver did not show.