Grand Hotel Neum Wellness & Spa

Hotels
8.1 (2533 reviews)
Zagrebačka 2 , Neum , ba

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Spacious Rooms
Cons:
Service Issues
Value for Money Concerns
Food Quality Inconsistencies

Categories

Cleanliness
7.68
Overall cleanliness is mentioned positively, but some reviews mention issues with public areas.
Service
8.65
Service is generally described as friendly, though some negative experiences were noted.
Location
8.69
The location is praised for accessibility to amenities and places of interest.
Room Quality
8.14
Rooms are noted as clean and spacious, but some comments highlight the need for updates.
Amenities
8.17
Amenities such as pools are positive, but some complaints about overcrowding exist.
Value for Money
7.63
Mixed sentiments on value; concerns about the pricing relative to the offered services.
Food and Beverage
7.68
Breakfast options are good, but food quality inconsistencies noted.
Overall Experience
8.15
Experience overall is good, but highlighted issues impacted satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 17:57

Property Description

Luxurious Accommodation & Amenities

Grand Hotel Neum, located in the heart of Neum, offers a premium stay experience with an outdoor pool, fitness center, and a lush garden. Indulge in comfort with air-conditioned rooms, flat-screen TVs, and private balconies overlooking the sea.

Dining & Leisure Options

Savor delicious meals at the on-site restaurant, unwind in the sauna, or enjoy a game of table tennis and mini-golf. The hotel's terrace is perfect for relaxing with a view.

Convenient Location & Services

Benefit from free WiFi, 24-hour front desk assistance, and complimentary private parking during your stay. Explore nearby attractions like Neum Beach and Walls of Ston, with car hire services easily accessible.

Book now at Grand Hotel Neum for a memorable and relaxing getaway in Neum.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SJJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 13 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 6 years old stay for € 37 per person per night when using an available extra bed.
    Children from 7 years old to 11 years old stay for € 52 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2533 reviews
Cleanliness: 7.68
Service: 8.65
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 7.63
Food and Beverage: 7.68
Overall Experience: 8.15
E
Enikő solo_traveller hu
9
Pros:

Jó elhelyezkedés, könnyű lejutás a strandra, szezon előtti nyugalom. A közvetlen strand nem volt jó, rengeteg a tengeri sün de pár száz méterrel arrébb nagyon jó helyeket találtunk, érdemes arrébb sétálni.

Cons:

Sajnos kell ide is írnom pár megjegyzést. Az ágy számomra nagyon kemény volt, a sötétítő függönyt nem lehetett teljesen behúzni, rosszul volt felrakva. Nem volt használható a légkondicionáló ezért nagyon meleg volt a szobában. Ezek miatt nem tudtam egy éjszakát sem jól aludni.
A tető medence nagyon tetszett de az egész tetőn a medence körül nem volt semmi árnyékoló, napernyő.

2026-06-20 via Nuitee
A
Attila couple at
10
2026-06-20 via Nuitee
O
Obermann family_with_children at
3
Bezahlen für Plastik
Pros:

Infinity Pool und Aussicht

Cons:

Man musste als Hotelgast für Liegestühle und Schirm pro Person 12€/Tag zahlen.

2026-06-20 via Nuitee
A
Amina couple de
10
2026-06-20 via Nuitee
S
Senada solo_traveller hr
10
2026-06-20 via Nuitee
A
Amna family_with_children ba
8
Lijepe uspomene...
Pros:

Dorucak je bio dobar, malo raznovrsnosti je hvalilo. lokacija dobra liftom se moglo do plaze.

Cons:

Sto smo stalno morali da nosimo narukvice koje su nam smetale, cak i iritirale i grebale kozu pogotovo djeci, cija koza je njezna. Razmisliti o nekom sadrzaju na bazenima, aqua gym i sl.

2026-06-20 via Nuitee
A
Attila solo_traveller hu
9
2026-06-19 via Nuitee
F
Fahrudin solo_traveller ba
10
Cons:

U hotelu, gdje je 90% turista iz Bosne, oni nemaju FTV, tako da se utakmice reprezentacije gledaju na HRT. Mislim da tu ne bi smjelo biti politike, a to je nista drugo nego politicko pitanje

2026-06-19 via Nuitee
N
Nedzad T. solo_traveller ba
10
Pros:

Great experience overall. The hotel has a wonderful saltwater pool, with a perfect mix of shade and sun during the day. There is also a freshwater pool on the rooftop, which was a really nice addition. You can take the elevator directly from the hotel to the private beach, which is very convenient. The rooms were clean and well maintained, and the staff was friendly and helpful throughout our stay.

Cons:

One small suggestion I would like to mention: I noticed there was no flag of Bosnia and Herzegovina displayed in front of the hotel. I hope that in the future the hotel might consider placing the flag of its own country there as well. This is not meant as criticism, but simply a well-intentioned suggestion.
The breakfast could be a bit more varied, especially with some healthier options included. The coffee from the machine was unfortunately quite poor in quality. These are small things, but improving them would make the overall experience even better.

2026-06-17 via Nuitee
S
Slavica family_with_children hr
7
2026-06-17 via Nuitee
J
Jugoslava solo_traveller rs
9
2026-06-15 via Nuitee
M
meyy solo_traveller ba
10
2026-06-15 via Nuitee
S
Senka solo_traveller ba
10
Pros:

Sve je bilo odlično, osoblje ljubazno

2026-06-13 via Nuitee
E
Elodie couple fr
9
Notre séjour c’est super bien passer
Pros:

La nourriture, le personnel très gentil et bienveillant, les chambre spacieuse.

Cons:

La piscine extérieure pas chauffé , eau très froide , beaucoup de vent , il n’y a presque personne qui y va et dommage car le cadre est magnifique

2026-06-13 via Nuitee
F
Fikret Kuckovic couple us
10
We’ll be back !
Pros:

Food was amazing!

Cons:

Nothing,everything was great

2026-06-13 via Nuitee
D
Dženan solo_traveller si
7
2026-06-13 via Nuitee
F
Faragó couple hu
10
2026-06-12 via Nuitee
A
Adis solo_traveller ba
10
2026-06-12 via Nuitee
W
wan rou solo_traveller tw
9
Pros:

晚餐跟早餐都是自助式,不錯吃,泳池、桑拿、蒸氣室都很好,房間也很乾淨舒服

Cons:

頂樓泳池的水療按摩設備不知為何沒有運作

2026-06-12 via Nuitee
A
Al couple ca
5
Pros:

Room was so so, nothing special, a bit dated. When we arrived at 3:15pm we wanted to rest in our room as we had a long day. The AC was not working in the room so I asked the reception to fix it or change the room. They told us they'd call someone to look at it. Over the course of 1.5 hours that we waited, I asked 2 more times as it was very hot in the room. The 3rd time I asked politely they said just a few more minutes. The guy came and fixed it, but by that time we were already tired, hot and bothered. The hotel was not busy at all, they could have easily accomodated the situation and moved us to another room where the AC worked but they didn't. Dinner was buffet style, nothing special most of the food was overcooked and bland, same with the breakfast. For what was rated a 4.8 star resort, I'd only give it a 3.2 at best. Not great value for the money, next time we'll stay at one of the local airbnb's or rental apartments instead.

Cons:

friendlier staff.

2026-06-12 via Nuitee