smartments Wien Hauptbahnhof - Serviced Apartments

Hotels
•
SMARTments
8.3 (6606 reviews)
Gertrude-Frohlich-Sandner-Strasse 15 , Vienna , at

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Cleanliness Issues
Lack of Amenities

Categories

Cleanliness
7
Multiple reviews mentioned issues such as black mold and dirt.
Service
8.9
Consistently positive feedback about staff friendliness and assistance.
Location
9.4
Great location mentioned in several reviews, near metro and supermarkets.
Room Quality
8.2
Comfortable rooms but mentioned issues with cleanliness and amenities.
Amenities
8
Availability of kitchen and washing facilities; some amenities were lacking.
Value for Money
7.7
Mixed reviews about price being high for the quality received.
Food and Beverage
8.7
Not specifically mentioned, assumed standard for hotel tier.
Overall Experience
8.5
Positive overall stay with noted issues, average score aligns with target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:15

Property Description

Convenient Location
Located just 500 meters from Vienna Main Railway Station, SMARTments business Wien Hauptbahnhof - Serviced Apartments offers easy access to transportation. The proximity to Belvedere Palace and other attractions makes it an ideal choice for travelers.

Modern Amenities
The apartments are equipped with a flat-screen TV, kitchenette with essential appliances, and a private bathroom. Free WiFi, family rooms, and facilities for disabled guests ensure a comfortable stay for all guests.

Nearby Attractions
With the Museum of Military History and Vienna State Opera in close proximity, guests can explore the cultural landmarks easily. The convenience of Vienna International Airport being only 17 km away adds to the appeal of staying at SMARTments business Wien Hauptbahnhof - Serviced Apartments.

Book your stay now at SMARTments business Wien Hauptbahnhof - Serviced Apartments for a memorable experience in Vienna.

Important information:

Please note that the units are cleaned once per week. Fresh bed linen and towels are available upon request. An additional maid service is possible at a surcharge.

For groups and obviously related reservations of 5 apartments or more, we reserve the right to adjust the cancelation conditions according to the group size.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 6606 reviews
Cleanliness: 7
Service: 8.9
Location: 9.4
Room Quality: 8.2
Amenities: 8
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 8.5
A
Ari • solo_traveller • it
10
2026-05-30 • via Nuitee
B
Bernd • solo_traveller • de
8
Pros:

Bett zu klein sonst alles super

Cons:

Bett zu klein sonst alles super

2026-05-30 • via Nuitee
P
Philippe • solo_traveller • fr
9
2026-05-30 • via Nuitee
S
srilanka • solo_traveller • ro
5
2026-05-30 • via Nuitee
S
SuYing • solo_traveller • tw
8
Pros:

Very quiet, self check in not difficult but still take time to proceed.
The location is very good

Cons:

There is no where I can put my shower gell in the bathroom

2026-05-30 • via Nuitee
A
Andreas • couple • at
6
2026-05-30 • via Nuitee
J
Jean-Marc • solo_traveller • de
9
2026-05-30 • via Nuitee
L
Lorenzini • family_with_children • at
10
2026-05-30 • via Nuitee
G
Gizem • solo_traveller • tr
7
2026-05-29 • via Nuitee
B
Beate • couple • at
10
Cons:

Kofferraum fehlt (Lagerung Koffer zwischen Checkout und Heimreise)

2026-05-29 • via Nuitee
A
ambra • solo_traveller • it
8
Pros:

Tutto

Cons:

Check in difficoltoso e assistenza inesistente

2026-05-29 • via Nuitee
вика • solo_traveller • cz
8
2026-05-29 • via Nuitee
E
Eufemia • extended_group • gb
10
Excellent stay, safe and clean.
Pros:

Clean, room is compact and has everything you need. Safe.

Cons:

Bed is hard, uncomfortable

2026-05-28 • via Nuitee
E
Edgar Paul • couple • at
10
2026-05-28 • via Nuitee
H
Hsiaotzu • couple • tw
8
離維也納車站三分鐘去巿區非常方便
Pros:

位置優秀

Cons:

無空調只有弱弱的大廈扇，不幸碰上 五月歐洲熱浪，晚上不好睡。

2026-05-28 • via Nuitee
M
Maria • solo_traveller • gr
8
2026-05-28 • via Nuitee
M
Michael • solo_traveller • de
9
Zentral gelegenes Apartment-Haus ohne Zimmerservice
Pros:

Das Hotel liegt 5 Minuten vom Hbf entfernt, das Zimmer enthielt eine Küchenzeile, einen Fernseher und ein bequemes Bett.

Cons:

Den Müll muss man selbst im Müllraum entsorgen (ist aber kein Problem, da dieser direkt neben dem Ausgang liegt).

2026-05-28 • via Nuitee
D
Derek • solo_traveller • gb
10
2026-05-28 • via Nuitee
R
Reid • solo_traveller • hk
10
2026-05-28 • via Nuitee
Z
Zhiping • extended_group • cn
10
非常满意，下次来维也纳还会住这里。
Pros:

地理位置方便，去景点游玩或者去火车站买吃的或者去机场都超级方便。前台客服耐心指导我们办理入住，房间干净整洁，退房很方便。

Cons:

办理入住的手续有点麻烦，如果周末过来、没有前台的人指导，会有一定的难度，尤其对语言不通的游客。

2026-05-27 • via Nuitee