The Grand Plaza Hotel Smouha

Hotels
8.1 (2824 reviews)
14th May Avenue, Smouha , Alexandria , EG

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Parking challenges
Value for money discrepancies

Categories

Cleanliness
6.35
Some reviews mentioned cleanliness issues or poor maintenance.
Service
9.35
Many guests appreciated the friendly and professional staff.
Location
8.85
Great location with accessibility to shops and restaurants.
Room Quality
7.35
Spacious rooms noted, but some concerns about maintenance.
Amenities
8.35
Breakfast options and WiFi were positively mentioned, but some amenities were lacking.
Value for Money
7.85
Mixed sentiments regarding pricing compared to booking details.
Food and Beverage
8.35
Breakfast was highlighted as a strong point.
Overall Experience
8.35
Overall a good stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at The Grand Plaza Hotel in the heart of Alexandria. Our rooms feature modern amenities such as satellite TV, a mini bar, and a walk-in rain shower, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our hotel with a daily buffet breakfast and two on-site restaurants offering a variety of delectable dishes. Whether you crave a gourmet meal or a casual coffee at the café, we have something to satisfy every palate.

Ideal for Business and Leisure
With a 24-hour front desk, meeting rooms, and proximity to key attractions like Alexandria Zoo and the Citadel, The Grand Plaza Hotel caters to both business and leisure travelers. Book your stay now for a memorable experience.

Important information:

Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.

Please note that in response to COVID-19, the hotel does not offer daily housekeeping for occupied rooms.

Please note that, a marriage certificate for Egyptian couples is a must to proceed with check-in as per Egyptian Law

Electronic invoices are only issued for direct payment at the hotel and are issued in the Guest's Name.

Electronic invoices can't be issued in the name of a company other than Booking.com."
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 2824 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
M
Mahmoud • solo_traveller • eg
1
2026-09-19 • via Nuitee
A
Afraa • solo_traveller • ae
7
Pros:

Safe and clean. Staff are friendly

Cons:

Noise from upper floor, there were events in upper floor and noise was disturbing

2026-09-19 • via Nuitee
M
Maged • solo_traveller • eg
1
Disappointing Stay Before a Special Occasion
Cons:

I stayed at this hotel because I came from abroad for my engagement. I hadn’t visited Alexandria in over 5 years, and I chose this hotel because it was close to my fiancée’s house.
Unfortunately, my experience was very disappointing. The hotel hosts many sports teams, and the noise was constant. People were running, shouting, and laughing in the hallways, so I couldn't sleep or rest properly.
I clearly explained to the receptionist that I was coming for my engagement and needed a quiet room. He was polite, and I even thanked him when he said he had upgraded my room. However, moving me from the 9th floor to the 3rd floor, where the noise was much worse, didn’t feel like an upgrade.
I also felt that guests were being categorized, with some placed in better and quieter areas while others were placed near the sports teams. This honestly affected me, especially during such an important occasion.
The only positive thing was that the manager came to speak with me and tried to help after I complained.
Overall, a very disappointing stay. I hope the hotel pays more attention to guests’ needs and treats everyone fairly.

2026-09-19 • via Nuitee
M
Mohamed • family_with_children • eg
8
Hidden fees for room views spoiled an otherwise okay stay."
Pros:

the location in Smouha was convenient

Cons:

Hidden fees for room views spoiled an otherwise okay stay.

2026-09-19 • via Nuitee
M
Mostafa Gobbara • solo_traveller • eg
8
2026-09-19 • via Nuitee
A
Ahmed • couple • eg
10
2026-09-18 • via Nuitee
M
Mahgoub • family_with_children • eg
5
2026-09-18 • via Nuitee
A
Ahmed • solo_traveller • eg
10
2026-09-18 • via Nuitee
H
Hazem • solo_traveller • eg
10
Pros:

Great value for money.
Nice, clean room. I was traveling on a business trip and i was offered with free upgrade.
Surrounding area is nice and hotel is close to services.

2026-09-18 • via Nuitee
M
Marwan Rizk • solo_traveller • sa
8
2026-09-17 • via Nuitee
M
MOHAMED A A DARWISH • solo_traveller • eg
8
2026-09-17 • via Nuitee
I
Ihab • couple • sa
5
2026-09-17 • via Nuitee
M
MOHAMED A A DARWISH • solo_traveller • eg
9
2026-09-17 • via Nuitee
A
Ahmed • couple • eg
1
2026-09-17 • via Nuitee
M
Mohamed • family_with_children • fr
9
2026-09-16 • via Nuitee
D
Dr. Fady Khalyl • family_with_children • eg
10
Pros:

Place is really good value for money by all means

2026-09-15 • via Nuitee
T
Tarek • extended_group • eg
1
2026-09-15 • via Nuitee
R
Rashed • solo_traveller • kw
9
2026-09-14 • via Nuitee
D
Darwish • solo_traveller • eg
10
2026-09-14 • via Nuitee
اسماعيل • solo_traveller • sa
10
Pros:

فندق مريح

Cons:

عند وصولي فرضو رسوم زياده ما يقارب 60 ريال سعودي وهاذا الاسعار مبالغ فيها

2026-09-12 • via Nuitee