The Grand Plaza Hotel Smouha

Hotels
8.1 (2785 reviews)
14th May Avenue, Smouha , Alexandria , eg
+20 3 3786100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Parking challenges
Value for money discrepancies

Categories

Cleanliness
6.35
Some reviews mentioned cleanliness issues or poor maintenance.
Service
9.35
Many guests appreciated the friendly and professional staff.
Location
8.85
Great location with accessibility to shops and restaurants.
Room Quality
7.35
Spacious rooms noted, but some concerns about maintenance.
Amenities
8.35
Breakfast options and WiFi were positively mentioned, but some amenities were lacking.
Value for Money
7.85
Mixed sentiments regarding pricing compared to booking details.
Food and Beverage
8.35
Breakfast was highlighted as a strong point.
Overall Experience
8.35
Overall a good stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at The Grand Plaza Hotel in the heart of Alexandria. Our rooms feature modern amenities such as satellite TV, a mini bar, and a walk-in rain shower, ensuring a relaxing stay.

Culinary Delights
Indulge in a culinary journey at our hotel with a daily buffet breakfast and two on-site restaurants offering a variety of delectable dishes. Whether you crave a gourmet meal or a casual coffee at the café, we have something to satisfy every palate.

Ideal for Business and Leisure
With a 24-hour front desk, meeting rooms, and proximity to key attractions like Alexandria Zoo and the Citadel, The Grand Plaza Hotel caters to both business and leisure travelers. Book your stay now for a memorable experience.

Important information:

Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.

Please note that in response to COVID-19, the hotel does not offer daily housekeeping for occupied rooms.

Please note that, a marriage certificate for Egyptian couples is a must to proceed with check-in as per Egyptian Law

Electronic invoices are only issued for direct payment at the hotel and are issued in the Guest's Name.

Electronic invoices can't be issued in the name of a company other than Booking.com."
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 2785 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
M
Morsy • solo_traveller • sa
10
2026-08-15 • via Nuitee
M
Mohamed • couple • eg
8
staff very helpful
Pros:

staff

Cons:

rooms need renovations

2026-08-15 • via Nuitee
M
Mohammed • family_with_children • eg
7
2026-08-15 • via Nuitee
M
Mohamed • couple • eg
10
2026-08-14 • via Nuitee
E
El Garhy • solo_traveller • eg
10
2026-08-14 • via Nuitee
D
Dr.Ahmed • solo_traveller • eg
9
Pros:

Very good hotel ,clean and friendly staff .comfortable rooms .
Good value for money .

2026-08-13 • via Nuitee
H
hosain • solo_traveller • ae
6
2026-08-13 • via Nuitee
خالد • solo_traveller • sa
9
Pros:

طاقم العمل ممتاز جداً ومتعاون وبالأخص الاخ محمد في الاستقبال
موقع الفندق جيد كل شي جنبك

Cons:

لا شي

2026-08-13 • via Nuitee
M
Mallawany • solo_traveller • eg
8
2026-08-13 • via Nuitee
N
Noura • solo_traveller • eg
10
2026-08-12 • via Nuitee
M
Mohamed • couple • ae
9
2026-08-12 • via Nuitee
B
Bader Alsaedi • family_with_children • sa
1
فندق يمشي الحال في الازمات فقط ولكن ابحث عن بديل
Cons:

كل الخدمات بمقابل حتى الماء في الغرفة ايضا صالة الجيم مغلقة ولا بد دفع رسوم والسعر جدا مرتفع
لا يستحق 4 نجوم ابدا

2026-08-12 • via Nuitee
G
Ghalib • couple • sa
10
الفندق مش علي البحر ولكن سعره مميز جدا والطاقم للخدمة محترفين ومميزين ويستاهل السكن لي العيلة الكبيرة الي عندهم سيارة ل
Pros:

نشكر الفندق علي حسن المعاملة بصراحة عملو معايا خدمة جيت متاخر ودخلونا بدري عشان لا ننتظر وهذا الشي قليل من الفنادق تعمله مع العملاء لخدمتهم ( الشكر خاص لمشرف الاستقبال في الوردية الليلية ) شكر خاص له

2026-08-11 • via Nuitee
J
Jala Khaled • solo_traveller • eg
6
Pros:

Didn't take time in check in and out

Cons:

House keeping was cleaning the next room to us at 8 am with too much noise

2026-08-11 • via Nuitee
A
Abdul Hafez • solo_traveller • ae
9
2026-08-11 • via Nuitee
A
ASHRAF • solo_traveller • ae
2
2026-08-11 • via Nuitee
M
Mohamed • solo_traveller • eg
10
2026-08-10 • via Nuitee
S
Saeed • solo_traveller • eg
10
2026-08-10 • via Nuitee
F
fakhri elabbar • solo_traveller • ly
6
Noise
Pros:

Location

Cons:

There is far too much noise in the hotel. Children are constantly running, shouting, and even playing football near my room, which is very disturbing.

2026-08-09 • via Nuitee
I
Ibrahim • couple • eg
10
Pros:

رائع جدا جدا

2026-08-09 • via Nuitee