Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG

Hotels
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Holiday Inn Express
8.5 (826 reviews)
5311 Hetzell Street , Cincinnati , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and courteous staff
Great location
Cons:
Uncomfortable beds
Room cleanliness issues

Categories

Cleanliness
7.89
Some guests mentioned cleanliness positively, but there were reports of stains and a dirty room.
Service
9.36
Most reviews highlighted friendly and helpful staff.
Location
8.9
Generally described as convenient and quiet, with some concerns about safety.
Room Quality
7.35
Concerns about the comfort of beds and cleanliness impacted the room quality rating.
Amenities
8.38
Decent amenities, but with some issues reported regarding the workout room and equipment.
Value for Money
8.34
Perceived value impacted by issues with room cleanliness and comfort, but many found it satisfactory overall.
Food and Beverage
8.89
Breakfast received positive comments, though variety could be improved.
Overall Experience
8.86
Many guests enjoyed their stay, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road. Our 4-star hotel offers air-conditioned rooms with free WiFi and modern amenities, including a flat-screen TV and a safety deposit box.

Fantastic Facilities
Unwind at our fitness centre, take a refreshing dip in the indoor pool, or utilize our business centre for all your work needs. Enjoy the convenience of the on-site snack bar, terrace, and shared lounge during your stay.

Prime Location
Conveniently located near Cincinnati's top attractions, including the Observatory Center and Zoo, our hotel is the perfect choice for both leisure and business travelers. Let us make your stay in Cincinnati unforgettable.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 826 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
F
Frances • family_with_children • us
10
Our stay was amazing!
Pros:

The property was incredible very clean and the staff were very polite!

Cons:

N/A

2026-05-30 • via Nuitee
C
Curnell • couple • us
9
We would stay here again
Pros:

It was a good location and easy to navigate

Cons:

Overall good experience

2026-05-28 • via Nuitee
L
leann • extended_group • us
5
Pros:

Our hotel stay had both positives and negatives.

The positive things were that the hotel was very clean, and the food was good. I also appreciated that they offered different hot breakfast foods during our two-day stay instead of serving the same thing every morning.

Unfortunately, we had several issues during our stay. I specifically reserved a double bed room because our party included 2 adults and a 12-year-old child. The rooms were reserved back in March for our May trip, and I even called two weeks prior to confirm all 3 rooms and the number of people in our party. We reserved two suites and one double room. However, when we arrived, we were told there were no double rooms available and only a king room was left.

What made the situation more frustrating was the response from staff. I was told that if I didn’t want the king room, I could stay somewhere else. Since we had a party of 11 people staying together, finding another hotel was not a realistic option.

Other issues included the ice machine only working on the 3rd floor and the bathroom doors in all three rooms not locking or closing properly.

Overall, the cleanliness and food were good, but the room reservation issues and customer service experience were disappointing.

2026-05-28 • via Nuitee
C
Carrie • solo_traveller • us
6
2026-05-27 • via Nuitee
A
Al-Munir • couple • us
6
N\A
Pros:

N/A

Cons:

N/A

2026-05-26 • via Nuitee
G
Gail • couple • us
8
2026-05-25 • via Nuitee
A
Andre Wilks • solo_traveller • us
5
2026-05-25 • via Nuitee
B
Brittany • couple • us
8
2026-05-24 • via Nuitee
J
Jan • extended_group • us
8
Pros:

Clean and good breakfast

2026-05-24 • via Nuitee
S
Steve • family_with_children • nz
7
2026-05-23 • via Nuitee
T
Tracy • couple • us
9
Very short stay but comfortable
Pros:

Clean and seemed new. The couch in the room was comfortable to sit and watch tv.

Cons:

The walls seem to not contain noise well or someone was very noisy

2026-05-23 • via Nuitee
O
Olivia • couple • us
10
2026-05-19 • via Nuitee
J
Jerry • solo_traveller • us
7
Pros:

Location was good. Breakfast was good.

Cons:

Faucet in bathroom was wonky. We could never get it to turn on hot water.

2026-05-16 • via Nuitee
H
Hollie • family_with_children • us
10
I would definitely stay here again.
Pros:

It was far away from the highway.

Cons:

I didn’t have any problems.

2026-05-12 • via Nuitee
L
Leslie • family_with_children • us
10
It was very comfortable
2026-05-08 • via Nuitee
S
Stacy • solo_traveller • us
7
Pros:

Easy on and off the interstate, not far from downtown Cincinnati, quite area, and was easy for to get to the start line for the Flying Pig.

Cons:

Most of the power outlets did not work, I had to plug my phone and watch in by the microwave instead of by the bed. The room could use atleast one big light instead of using all the small ones to light the room, but we got by.

2026-05-08 • via Nuitee
T
taylor • couple • us
3
Overall the hotel was nice.
Pros:

Coffee

Cons:

A guest staying at the hotel above my room was walking very hard all night. Soundproofing is needed. The ice machine was not working on my floor.

2026-05-07 • via Nuitee
L
Leon • solo_traveller • us
8
2026-05-04 • via Nuitee
K
Kelly • couple • us
5
Definitely not worth the price.
Pros:

Best breakfast we have had at a hotel.

Cons:

Not quiet at all. Floors creaked. Heard doors opening and closing all night. Smallest tv in a king room I’ve ever seen. Water pressure was weak.

2026-05-02 • via Nuitee
N
Nestor • extended_group • us
4
front desk guy was very rude and also lady at the breakfast area they’re both asian
Pros:

it’s a new building

Cons:

the staff

2026-05-01 • via Nuitee