Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG

Hotels
•
Holiday Inn Express
7.9 (776 reviews)
5311 Hetzell Street , Cincinnati , US
+1 513-834-9191

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location near venues/UC
Comfortable beds and pillows
Generally good breakfast offerings (when functioning)
Cons:
Thin walls / noise from other rooms
Pool often cold or outdated
Inconsistent breakfast / pancake machine and weak coffee
Staff availability issues at times (desk/market)
No ice machine and occasional maintenance lapses

Categories

Cleanliness
8.8
Rooms frequently described as clean and 'impeccable'; multiple guests praised housekeeping. Some isolated issues noted (hallway odor on one floor, spoiled food left in a microwave, and an instance of a wet bed requiring a room change).
Service
8.4
Staff is often described as friendly and pleasant at the front desk, with several guests highlighting helpful personnel. Service lapses include slow/absent staff at the market desk, difficulty contacting a night desk attendant, and occasional operational issues (card reader battery).
Location
8.6
Many guests praised the convenient location near venues and the university, and easy driving access. A few noted drawbacks such as being tucked behind other buildings (no view) and nearby construction.
Room Quality
7.6
Beds and pillows described as very comfortable; rooms are modern and generally in good shape. Negative points include thin walls/poor sound insulation, cheaply constructed feel for some, and minor maintenance issues (dresser drawer popping open).
Amenities
6.8
Breakfast offering generally positive but inconsistent (pancake machine failures, limited options); pool reported as outdated or cold; missing ice machine and intermittent towel/restocking problems noted.
Value for Money
7.9
Several guests said the price was good and the stay felt like good value, though a few felt it was slightly overpriced given some amenities or construction issues.
Food and Beverage
7.2
Breakfast receives mixed reviews: some praise the offerings, others cite limited options, a broken pancake machine, weak coffee, and watered-down juices—overall serviceable but inconsistent.
Overall Experience
7.9
Overall mostly positive with many guests willing to stay again and recommending the property; occasional disappointing stays driven by noise, service lapses, or specific cleanliness/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodations
Experience comfort and convenience at Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road. Our 4-star hotel offers air-conditioned rooms with free WiFi and modern amenities, including a flat-screen TV and a safety deposit box.

Fantastic Facilities
Unwind at our fitness centre, take a refreshing dip in the indoor pool, or utilize our business centre for all your work needs. Enjoy the convenience of the on-site snack bar, terrace, and shared lounge during your stay.

Prime Location
Conveniently located near Cincinnati's top attractions, including the Observatory Center and Zoo, our hotel is the perfect choice for both leisure and business travelers. Let us make your stay in Cincinnati unforgettable.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 776 reviews
Cleanliness: 8.8
Service: 8.4
Location: 8.6
Room Quality: 7.6
Amenities: 6.8
Value for Money: 7.9
Food and Beverage: 7.2
Overall Experience: 7.9
O
Obannon • couple • us
10
2026-10-31 • via Nuitee
L
Lee • couple • us
9
Excellent stay. Definitely recommend staying here.
Pros:

Room was clean. Price was good. Breakfast was great

Cons:

Nothing

2026-10-31 • via Nuitee
M
maria fernanda • couple • us
8
2026-10-29 • via Nuitee
N
Natosha • family_with_children • us
10
2026-10-24 • via Nuitee
T
Tammy • couple • us
8
We would stay there again.
Pros:

It was close to the venue we visited & the drive into the city was not a crowded expressway. That was a huge plus for us! The room and lobby were modern and clean. In addition, the staff was friendly.

Cons:

Sloppy painting. Details matter.

2026-10-24 • via Nuitee
B
Bransford • family_with_children • us
8
Pros:

The bed and pillows were so comfortable.

Cons:

The choice of breakfast. The pancake maker wasn't a good one.

2026-10-22 • via Nuitee
A
Ashley • family_with_children • us
8
2026-10-21 • via Nuitee
M
Monday • family_with_children • us
8
Overall I would stay here again, it’s nice, friendly staff, and clean rooms.
Pros:

Nice location, only 17 minutes from the venue we were attending. Mostly up to date facilities, good breakfast, friendly staff.

Cons:

No ice machine, very outdated pool. It didn’t look dirty exactly but didn’t look super clean either. Went down for a late night snack at the little market they have and waited down there for over 20 minutes for staff and no one came to desk. Battery on my card reader stopped working some time during night, so someone always had to be in the room so we could get in. It wasn’t a huge deal as we were leaving in the morning.

2026-10-14 • via Nuitee
L
Leila • couple • cr
10
Amo Cincinnati
Pros:

La habitación muy cómoda y limpia.

Cons:

Que la máquina de panqueques no funcionaba.

2026-10-13 • via Nuitee
T
Teresa • solo_traveller • us
9
Great place to stay!
Pros:

Location and cleanliness and polite staff

Cons:

Indoor pool was not comfortably warm.

2026-10-13 • via Nuitee
L
Lachell • solo_traveller • us
7
2026-10-11 • via Nuitee
B
Bridgette • couple • us
10
Nice
Pros:

Everything was great will be back

Cons:

Everything was great

2026-10-11 • via Nuitee
R
Richmond • solo_traveller • us
10
Pros:

The room king bed was clean the staff was friendly and it was quiet

Cons:

I didn't see nothing that i didn't like only stay one night

2026-10-09 • via Nuitee
K
Knight • solo_traveller • us
10
2026-10-09 • via Nuitee
R
Roth • couple • us
3
Very disappointing stay.
Pros:

The staff was very friendly.

Cons:

The building is very cheaply constructed, with thin walls, ceilings and floors. I heard the people staying above me walking around and talking until well after midnight; a couple hours later, the people staying next to me returned to their room talking loudly and kept me up for quite a while. If the building were better built, the sound wouldn't carry like this.

2026-10-09 • via Nuitee
B
Brenda • couple • us
10
A little overpriced, but it was very nice
Pros:

It was clean and didn’t smell like others I’ve been to

Cons:

It was back behind the big buildings and trees, and there was no view from my window

2026-10-07 • via Nuitee
A
Aisha • couple • us
9
2026-09-18 • via Nuitee
C
Claire • solo_traveller • us
10
2026-09-08 • via Nuitee
E
Elisabeth • solo_traveller • us
8
Pros:

El desayuno muy bueno.

Cons:

Mi habitacion estaba en la 4to planta y el pasillo olía mal. Gracias a Dios las habitaciones impecables

2026-09-08 • via Nuitee
J
Josh • couple • us
3
Disappointing hotel only good thing was the host will not stay again
Pros:

The staff

Cons:

The bed was wet had to change rooms and the new room had spoiled food left in the microwave and the pool
Was ice cold

2026-09-07 • via Nuitee