Residence Inn by Marriott London Bridge

Hotels
Residence Inn
8.4 (1292 reviews)
201 - 211 Long Lane , London , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Room quality concerns
Limited breakfast variety

Categories

Cleanliness
7.73
Multiple mentions of cleanliness issues; overall poor condition reported.
Service
9.2
Staff was described as very courteous and helpful.
Location
9.24
The location was praised for being central and peaceful.
Room Quality
7.19
Mention of worn-out rooms and various maintenance issues.
Amenities
8.72
Amenities like the breakfast and gym were generally well received.
Value for Money
8.18
Some complaints about the breakfast variety, but location makes it acceptable.
Food and Beverage
8.23
Breakfast was good but had variety issues.
Overall Experience
8.7
Mixed reviews but overall a pleasant stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:23

Property Description

Modern Kitchens and Free WiFi
Experience the convenience of fully equipped kitchens with modern amenities at Residence Inn by Marriott London Bridge. Stay connected with complimentary WiFi during your stay.

Stylish Living Spaces
Relax in the stylish living areas featuring flat-screen TVs, comfortable sofas, and modern wood flooring. Enjoy a cozy dining area with a table and chairs for your convenience.

Convenient Location
Explore the vibrant Bermondsey Street just 5 minutes away, or take a leisurely 25-minute walk to the trendy South Bank area. With London Bridge station nearby, the city is yours to discover.

Book your stay at Residence Inn by Marriott London Bridge for a memorable experience in the heart of London.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1292 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 8.7
L
Landry family_with_children fr
10
2026-06-21 via Nuitee
H
Harjinder solo_traveller gb
10
2026-06-18 via Nuitee
A
AURELIA extended_group fr
9
Séjour parfait !
Pros:

La gentillesse du personnel, la qualité des petits déjeuners et l’emplacement idéal

2026-06-13 via Nuitee
R
Roberto Bergo Duarte extended_group br
6
Convenient location, bad WiFi
Pros:

The location was good

Cons:

The breakfast is fair. There's only one slow/busy elevator. Reception and halls need renovation. The Wifi is really bad.

2026-06-06 via Nuitee
F
fahad solo_traveller in
10
Pros:

Excellent location best location.

Cons:

Housekeeping was not up to the mark.

2026-06-05 via Nuitee
S
St1965 solo_traveller de
8
Pros:

Die Lage, fußläufig zur Tower Bridge
Sauberkeit und leckeres Frühstück.

Cons:

Das Zimmer wurde erst nach 17.00 gereinigt

2026-05-28 via Nuitee
A
Alfons extended_group de
7
Im großen und ganzen okay. Lage war sehr gut
Pros:

Frühstück war nach internationalem Standard. Besser als erwartet.

Cons:

Service Personal am Empfang sprach sehr undeutliches Englisch. Waren mit der ein oder anderen Frage etwas überfordert. Zimmer war für 3 Erwachsene gebucht. Bett war nur für 2 Personen gerichtet. Zimmer entsprach nicht dem Bild bei der Buchung mit 1 Doppelbett und 1 Einzelbett ( im Zimmer war Schlafcouch)

2026-05-27 via Nuitee
R
Rodrigo solo_traveller uy
1
Cons:

When I arrived to the hotel they told me that they had some kind of issue with my room and that they had moved my reservation to the Tower Bridge Marriot that's around the corner. They should have informed me about this change before my arrival and given me the option to opt out, but since they didn't and I was already there I went to the other hotel. In the Tower Bridge hotel they told me they had no record of my reservation and that it was some kind of mistake. After 3 hours of waiting at the reception they told me I actually had to go to the Kensington Marriot Residence Inn. Which is like 1 hour trip by uber. There I finally got a room. All these trouble and delays made me miss a very important work meeting I had scheduled. Definitely don't recommend.

2026-05-25 via Nuitee
F
Francesca family_with_children it
10
2026-05-25 via Nuitee
G
G1G1MA Couples Hong Kong
6
A Budget Inn
Pros:

Some random thoughts:
1) Someone's hair easily spotted all over the bathroom's white walls when we checked in. Told front desk ( later with photos taken at the scene when repeated requests to clean them were futile ) as well as left notes to housekeeping yet the strands were never removed.
2) No green tea sachets and was bluntly told " we don't have green tea ". This is Marriott!
3) Telly not working properly and later fixed; cracked walls along doorframes with paint worn off.
4) Housekeeping never saw the broken chair until we reported it to front desk.
5) Stains on faucet and shower hose are indelible.
6) Room is small--bed directly placed beside bathroom with a very narrow gap in between where one can hear everything that's going on inside. The bed functions as an extended space to put pjs so it is THAT close, plus bathroom is small.
7) Shower drainage slow & blocked even when lid is removed. Prob still lingered on day 7. Lucky to have powerful water pressure and three shower jet settings are forceful. Bathroom door is hard to open once locked.
8) lipstick/ tea stains on cups not washed off even when offloaded fresh from dishwasher.
9) Pantry with kettle and coffee machine. Fridge and dishwasher in room. Washing machine (free) is downstairs.
10) Borough Market, London Bridge, The Shard and Borough tube station close by.
11) Bed and quilt very comfy and daily housekeeping does not include fresh linen and towels.
12) Free 24/7 gym but toilet there is musty and smelly.

2026-05-21 via Tripadvisor
M
Martin family_with_children at
8
family short track with a nice hotel
2026-05-19 via Nuitee
C
COTN Family Stockholm
2
Unacceptable
Pros:

Not even close to living up to expectations, unfortunately. We stayed here as a family of four in one of the Studio Suites with two double beds that are supposed to be one of their best rooms.

Let’s start with the good parts.
Large and spacious room
Nice kitchen with essentials
Many electrical sockets
Nice view.

Now for the rest.
- The door to the room from the main hallway had such a large gap in it that you could see people walking by outside in the hallway when it was dark in the room.
- because of this and vey “thin walls”. The noice level was not up to any standard.
- There was moldy spots in the showers.
- The showers was nearly unusable. Because of the constant fluctuation in water temperature. The water temperature went up and down all the time every few seconds and you couldn’t do anything about it. It was the same in both of the showers. That’s totally unacceptable for even a two star hotel. Let alone one at this price point.
- The layout of our room was not good at all. We had 20cm of space between the bed and the entrance to one of the bathrooms. Which meant that you needed to do a crab walk to get to the bathroom as well as every family member stumbling at least once on the bed legs. Everything seems to be at the wrong place.
- There were several scrapes and marks.
- The breakfast was sub par at best.

We were warned that the hotels in London was sub standard compared to other destinations. That’s why we spent more money on a “good” hotel and room. To get this standard at this high cost is just unacceptable.

2026-05-18 via Tripadvisor
G
Giovanna extended_group it
9
2026-05-18 via Nuitee
R
Rick solo_traveller ca
6
2026-05-17 via Nuitee
M
MUHAMMAD BILAL family_with_children pk
8
2026-05-15 via Nuitee
H
Hannu family_with_children fi
7
2026-05-14 via Nuitee
A
Angelo family_with_children it
6
Pros:

la posizione è abbastanza centrale, la colazione abbastanza varia, palestra ben attrezzata

Cons:

staff abbastanza disattento, ma se interpellato alle richieste è risultato disponibile. i corridoi di accesso alle stanze angusti e con odori non piacevoli. camera mediamente pulita.

2026-05-12 via Nuitee
M
MATHILDE family_with_children fr
9
Très bien
Pros:

Chambre parfaite pour une famille de 5. Proximité du métro, bus. Petit déjeuner varié.

2026-05-11 via Nuitee
K
Kieran solo_traveller ie
8
2026-05-11 via Nuitee
C
Chris solo_traveller gb
10
2026-05-10 via Nuitee