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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Children's playground
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Canoeing
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Sauna
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Dry cleaning
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Massage services
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Games room
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Spa/wellness center
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Babysitting/child services
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Squash
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Non-smoking throughout
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Concierge service
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Special diet menus - on request
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Kid meals
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Kids' outdoor play equipment
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Heated pool
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Water sport facilities on site
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Indoor pool
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Indoor play area
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Tennis equipment
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Aerobics
Review Highlights
Categories
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Property Description
Luxurious Riverside Retreat
Award-Winning Spa: Indulge in relaxation at our thermal spa area and enjoy the large sauna and steam rooms.
Abundant Recreational Facilities: With a 25-meter indoor pool, 19 tennis courts, 2 squash courts, and children’s play areas, there's something for everyone.
Picturesque Dining and Bar Experience: Dine in elegance with floor-to-ceiling windows overlooking the River Thames or unwind in the Bar and Lounge areas.
Experience serenity and luxury at The Lensbury Resort. Book now to create unforgettable memories.
When booking more than 5 rooms, different policies and additional supplements will apply.
The Lensbury is currently undergoing an exciting improvement program which includes a renovation to our main restaurant and bar. During these works, and while these spaces are closed, disruption will be kept to a minimum, with breakfast and dinner served in our recently refurbished Dunbar Lounge during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-09-27 until 2026-09-01
A deposit may be required at the property.
Location
Guest Reviews
Overall a very nice hotel.
The bed room was a little small, and the bath plug didn’t work.
Location
Staff
Location
Swimming pool
Honestly not much
Room was badly refurbished. TV blocks bathroom door and wardrobe, crazy to attach it to the wall on a huge bracket. Nowhere to sit and dry hair, kettle opposite side of the room to cups etc, almost impossible to open the window.
Not included
More milk for tea & coffee in room
Staff were friendly and it's a great location. Room was a decent size.
Booked a garden view room, we were right above all the many Aircon units etc with no view. 1 window didn't open at all. Tried to book breakfast for the next morning but there was no availability. Understood re the renovations happening, but the bar available didn't have many drinks to choose from. Aircon doesn't do much and didn't want to leave the 1 window open through the night because of the noise of the units outside right the window.
Not worth the £197 per night rate unfortunately.
Location
The windows wouldn’t open, though after two visits by staff, it did. Just I had a very hot night
Location facilities
Restaurant menu - two main courses not available on what was a pretty restricted menu
The hotel was welcoming and accommodating. All the staff were friendly and smiley and seemed happy to help with any requests (ie gluten free items at breakfast and dinner.
The location was great, we took 2 short bus rides to Kew. Hampton Court is very close and the river is right on your doorstep (or whatever the maritime equivalent is}
The swimming pool was good and has lane swimming for all speeds.
It wasn't a dislike, but it was a shame that the new dining room wasn't completed, it looks great and will be a good addition to an already extensive hotel site.
The grounds were amazing
Nothing to not like
The location was good for us. The breakfast was very good. The bed was comfortable but extra small. The staff were friendly and very helpful.
We were told the room that we booked was in the annexe but that wasn’t on the booking.com website. The receptionist kindly upgraded us to a room in the main building. The room was probably the smallest room I have ever stayed in and the bed was only a standard double. Not a great night sleep unfortunately. I do not think nearly £200 for that room was value for money.
The staff were attentive and very helpful.
There was a lack of signs to direct your room, especially in the Ascot building. Signs covered the area on the ground floor although it wasn't clear where any rooms to the upper floors were.
The facilities and area were good, good parking
The staff, especially in the dunbar bar were shocking, extremely disorganised, unattentive and poorly managed.
Location.
Told I had an upgrade. Lies. Just what I booked.
Location was lovely with magnificent trees and on the Thames by the lock
Size of rooms,dark and dingy,rooms need a spruce and refresh,reception staff on arrival disinterested.
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