The Lensbury Resort

Hotels
7.6 (4037 reviews)
Broom Road , Richmond upon Thames , GB
+44 20 8614 6400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good facilities
Cons:
Cleanliness issues
Service inconsistencies
Room coldness

Categories

Cleanliness
6.93
Some concerns about cleanliness noted in multiple reviews.
Service
7.9
Mixed sentiments, but generally friendly and helpful staff mentioned.
Location
8.94
Consistently praised for its great location.
Room Quality
7.39
Rooms described positively but mentioned being a bit cold.
Amenities
7.92
Good facilities and enjoyable amenities acknowledged.
Value for Money
6.88
Some reviews suggest improvement needed for perceived value.
Food and Beverage
7.43
Food quality generally good, but some wanted better variety.
Overall Experience
7.4
Overall positive experiences noted with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Luxurious Riverside Retreat

Award-Winning Spa: Indulge in relaxation at our thermal spa area and enjoy the large sauna and steam rooms.

Abundant Recreational Facilities: With a 25-meter indoor pool, 19 tennis courts, 2 squash courts, and children’s play areas, there's something for everyone.

Picturesque Dining and Bar Experience: Dine in elegance with floor-to-ceiling windows overlooking the River Thames or unwind in the Bar and Lounge areas.

Experience serenity and luxury at The Lensbury Resort. Book now to create unforgettable memories.

Important information:

When booking more than 5 rooms, different policies and additional supplements will apply.
The Lensbury is currently undergoing an exciting improvement program which includes a renovation to our main restaurant and bar. During these works, and while these spaces are closed, disruption will be kept to a minimum, with breakfast and dinner served in our recently refurbished Dunbar Lounge during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-09-27 until 2026-09-01
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.6
Based on 4037 reviews
Cleanliness: 6.93
Service: 7.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 6.88
Food and Beverage: 7.43
Overall Experience: 7.4
C
colin • solo_traveller • gb
8
Pros:

location

2026-10-13 • via Nuitee
T
Tim Le Brun • couple • je
9
2026-10-13 • via Nuitee
K
Keith • couple • gb
8
A very enjoyable and comfortable place to stay but very expensive, largely because of where it is I’m sure.
Pros:

Location in respect of the grounds and proximity to the river. Excellent, helpful staff. Nice restaurant area and good, although not exceptional food. Very comfortable bed!

Cons:

Rooms very expensive for what they are and the standard double is too small. The King was disappointingly small too, but the deluxe King was better. Certain minor items seemed to be consistently unavailable. Buffet breakfast is something of a bunfight, but then aren’t they always?

2026-10-12 • via Nuitee
M
Marie • couple • gb
5
Ideal for location for what we wanted out of the weekend stay but we were tired
Pros:

Lovely setting with access to lovely walks
Great building with lots of character didn’t use facilities

Cons:

We were upgraded to a Newly re-furnished room but didn’t appear to be finished .. No blind in bathroom & sealant around shower hadn’t sealed.. didn’t sleep well as we couldn’t turn off fan

2026-10-12 • via Nuitee
B
Bonkie & T • solo_traveller • gb
7
2026-10-11 • via Nuitee
N
Nick • solo_traveller • gb
10
2026-10-11 • via Nuitee
R
Rachel • solo_traveller • ie
9
2026-10-09 • via Nuitee
P
Patricia • couple • gb
10
Lovely
Pros:

Access to sports facilities. Clean and comfortable good location

2026-10-08 • via Nuitee
M
Mahoney • family_with_children • gb
8
2026-10-08 • via Nuitee
J
Jeremy • solo_traveller • gb
3
2026-10-07 • via Nuitee
D
Dillwyn • solo_traveller • gb
10
Comfortable with good facilities
Pros:

Pool and sauna

Cons:

It was all good

2026-10-07 • via Nuitee
J
Jeremy • solo_traveller • gb
2
2026-10-07 • via Nuitee
J
jose luis • couple • ar
8
2026-10-07 • via Nuitee
A
angioletta • family_with_children • us
9
2026-09-19 • via Nuitee
F
Francis • couple • gb
8
Very comfortable stay.
Pros:

Overall a very nice hotel.

Cons:

The bed room was a little small, and the bath plug didn’t work.

2026-09-18 • via Nuitee
C
Charles • solo_traveller • us
6
Pros:

Location

Cons:

Staff

2026-09-16 • via Nuitee
M
Michaela • couple • gb
3
Room needs another refurb
Pros:

Honestly not much

Cons:

Room was badly refurbished. TV blocks bathroom door and wardrobe, crazy to attach it to the wall on a huge bracket. Nowhere to sit and dry hair, kettle opposite side of the room to cups etc, almost impossible to open the window.

2026-09-14 • via Nuitee
K
Kathy • solo_traveller • gb
8
Pros:

Location
Swimming pool

2026-09-14 • via Nuitee
C
Carol • family_with_children • gb
8
2026-09-14 • via Nuitee
M
MozC • solo_traveller • gb
5
Great location but wouldn't come back unfortunately
Pros:

Staff were friendly and it's a great location. Room was a decent size.

Cons:

Booked a garden view room, we were right above all the many Aircon units etc with no view. 1 window didn't open at all. Tried to book breakfast for the next morning but there was no availability. Understood re the renovations happening, but the bar available didn't have many drinks to choose from. Aircon doesn't do much and didn't want to leave the 1 window open through the night because of the noise of the units outside right the window.

Not worth the £197 per night rate unfortunately.

2026-09-13 • via Nuitee