The Lensbury Resort

Hotels
7.6 (4010 reviews)
Broom Road , Richmond upon Thames , gb
+44 20 8614 6400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good facilities
Cons:
Cleanliness issues
Service inconsistencies
Room coldness

Categories

Cleanliness
6.93
Some concerns about cleanliness noted in multiple reviews.
Service
7.9
Mixed sentiments, but generally friendly and helpful staff mentioned.
Location
8.94
Consistently praised for its great location.
Room Quality
7.39
Rooms described positively but mentioned being a bit cold.
Amenities
7.92
Good facilities and enjoyable amenities acknowledged.
Value for Money
6.88
Some reviews suggest improvement needed for perceived value.
Food and Beverage
7.43
Food quality generally good, but some wanted better variety.
Overall Experience
7.4
Overall positive experiences noted with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Luxurious Riverside Retreat

Award-Winning Spa: Indulge in relaxation at our thermal spa area and enjoy the large sauna and steam rooms.

Abundant Recreational Facilities: With a 25-meter indoor pool, 19 tennis courts, 2 squash courts, and children’s play areas, there's something for everyone.

Picturesque Dining and Bar Experience: Dine in elegance with floor-to-ceiling windows overlooking the River Thames or unwind in the Bar and Lounge areas.

Experience serenity and luxury at The Lensbury Resort. Book now to create unforgettable memories.

Important information:

When booking more than 5 rooms, different policies and additional supplements will apply.
The Lensbury is currently undergoing an exciting improvement program which includes a renovation to our main restaurant and bar. During these works, and while these spaces are closed, disruption will be kept to a minimum, with breakfast and dinner served in our recently refurbished Dunbar Lounge during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-08-31 until 2026-03-09
Swimming pool: Closed from Mon, Aug 17, 2026 until Sun, Aug 23, 2026
Sauna is closed from 2026-08-23 until 2026-08-17
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.6
Based on 4010 reviews
Cleanliness: 6.93
Service: 7.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 6.88
Food and Beverage: 7.43
Overall Experience: 7.4
I
Iris • couple • gb
7
Great location
Pros:

Great location

Cons:

Breakfast was a bit chaotic and rooms need an upgrade

2026-08-08 • via Nuitee
S
Sarah • couple • gb
6
Pros:

Undergoing refurbishment so it was a slightly odd stay.

Cons:

A guy on reception was rude.

2026-08-07 • via Nuitee
L
Lisette • family_with_children • nl
8
Pros:

Mooi hotel op mooie locatie

Cons:

Geen twijfelaars maar grote bedden en ontbijt wat uitbreiden.

2026-08-07 • via Nuitee
S
Sally • family_with_children • gb
8
2026-08-06 • via Nuitee
B
bensu • family_with_children • tr
7
2026-08-06 • via Nuitee
S
S • solo_traveller • ie
6
4/5
Pros:

Grounds not bad

Cons:

Pillows crap

2026-08-04 • via Nuitee
G
Gilli • couple • gb
5
2026-08-04 • via Nuitee
B
BRUCE • couple • gb
6
Great location partially compensated by a poor hospitality operation and experience.
Pros:

Friendly staff, lovely location, good sports and leisure activities, easy parking. Enthusiastic staff at the leisure facilities.

Cons:

Long queue at check-in, rooms are tired and cramped, no restaurant services between 6-8pm on a Saturday night. The cafe staff really can't be bothered to speak to customers. Serving staff at breakfast happy to stand around at tills rather than clear tables and take orders. Bar and main restaurant was closed which wasn't clear on the booking.

2026-08-03 • via Nuitee
J
Julie • extended_group • gb
9
Delightful
Pros:

Substantial room

Cons:

Public transport links not great

2026-08-02 • via Nuitee
S
Susan • couple • gb
7
2026-08-02 • via Nuitee
F
fiona • couple • gb
6
Very average hotel sadly . The location is great and coukd be a great hotel but rooms are very average , badly designed
Pros:

The location was great

Cons:

Very small room

2026-08-02 • via Nuitee
W
William • couple • bw
8
Eventually got help but after some back and forth. The requirement to pay by card only was not well communicated beforeh
Pros:

Good space with lots of sporting and leisure facilities for family and professional gyms games and entertainment.

Cons:

I got a bill after days after I had left the place. I spend a total of GBP3,000 but the breakfast was cold as it seemed staff were overwhelmed by their guest numbers resulting in long queues for service.

The check in requirement required me to pay on arrival upfront when I had a booking for both event and 3 bed nights accommodation for which I had made a deposit of GBP 1,600.00

2026-07-26 • via Nuitee
T
Tiffany • solo_traveller • gb
7
lovely escape from reality
Pros:

location on the thames, upgrades of the rooms

Cons:

whilst upgrades were taking place, i felt the dunbar wasn't big enough for breakout areas and would've expected some sort of discount for the level of disruption

2026-07-25 • via Nuitee
P
Philip • solo_traveller • gb
5
Been going here for decades. This was my last visit. Was once a beautiful hotel with a gym. Now it’s a members based lei
Pros:

Location is great. Free parking. Comfy bed. Very peaceful and quiet. Good AC on hot days.

Cons:

Lifts broken. No late check out. Bar and restaurant options limited during refurbishment.

2026-07-25 • via Nuitee
D
Darren • couple • gb
8
2026-07-25 • via Nuitee
M
Maribel • solo_traveller • gb
6
2026-07-25 • via Nuitee
M
Madhavi • solo_traveller • us
7
Nice resort with A/C with large outdoor area and gym.
Pros:

Large , A/C, nice gym

Cons:

Decor was old and worn

2026-07-25 • via Nuitee
J
Johanna • family_with_children • gb
6
Not the luxury hotel it advertises and sees itself as.
Pros:

The room was comfortable
The breakfast was tasty
The location was great, big grounds, lots of space to explore. We liked the big screen in the garden which we watched the coup du monde on.

Cons:

The customer service was very basic, especially for the luxury service they advertise. When we arrived they did not welcome us, they just said we were too early for check in, which i knew, i just wanted to drop my luggage.
The service in the restaurant feels very rushed, unpolite and unprofessional especially for the stars and level that they advertise.
It does not feel like they want to be a hotel, instead it feels like a members club and they only cater to that.
They advertise a creche, open from 9.30-12.30, but what they dont advertise is that you can only use it for an hour a day. The creche is what attracted us to this hotel, and we wanted to use the spa utilisites during this time but what can you do in under an hour, it makes the time to relax feel very rushed.
There were works happening during our stay, which we were not made aware of. We were only told about the resturant being closed, not the renovations happening on the 3rd floor. The drilling and banging started at 7.59 and continued throughout the day, which made it difficult for our daughter to take a nap during the day.

2026-07-25 • via Nuitee
R
Ricci • extended_group • gb
8
Lovely
Pros:

Room

Cons:

Bar was shut at 23.15

2026-07-22 • via Nuitee
M
Mike • solo_traveller • gb
10
2026-07-22 • via Nuitee