The Lensbury Resort

Hotels
•
Classic British Hotels
7.6 (3865 reviews)
Broom Road , Richmond upon Thames , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good facilities
Cons:
Cleanliness issues
Service inconsistencies
Room coldness

Categories

Cleanliness
6.93
Some concerns about cleanliness noted in multiple reviews.
Service
7.9
Mixed sentiments, but generally friendly and helpful staff mentioned.
Location
8.94
Consistently praised for its great location.
Room Quality
7.39
Rooms described positively but mentioned being a bit cold.
Amenities
7.92
Good facilities and enjoyable amenities acknowledged.
Value for Money
6.88
Some reviews suggest improvement needed for perceived value.
Food and Beverage
7.43
Food quality generally good, but some wanted better variety.
Overall Experience
7.4
Overall positive experiences noted with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Luxurious Riverside Retreat

Award-Winning Spa: Indulge in relaxation at our thermal spa area and enjoy the large sauna and steam rooms.

Abundant Recreational Facilities: With a 25-meter indoor pool, 19 tennis courts, 2 squash courts, and children’s play areas, there's something for everyone.

Picturesque Dining and Bar Experience: Dine in elegance with floor-to-ceiling windows overlooking the River Thames or unwind in the Bar and Lounge areas.

Experience serenity and luxury at The Lensbury Resort. Book now to create unforgettable memories.

Important information:

When booking more than 5 rooms, different policies and additional supplements will apply.
The Lensbury is currently undergoing an exciting improvement program which includes a renovation to our main restaurant and bar. During these works, and while these spaces are closed, disruption will be kept to a minimum, with breakfast and dinner served in our recently refurbished Dunbar Lounge during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-08-31 until 2026-03-09
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £12 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for £6.25 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for £12.50 per person per night when using an existing bed.
    Children up to and including 15 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 3865 reviews
Cleanliness: 6.93
Service: 7.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 6.88
Food and Beverage: 7.43
Overall Experience: 7.4
I
Isobel • solo_traveller • gb
5
Pros:

Location, great for me.

Cons:

I've stayed before and it was great so didn't think twice about going back however the renovation work was really intrusive. Impact on rooms not fully considered, noise levels so bad had to ask for the duty manager. Also design of refurbished rooms really challenging in the size of the shower. Not the most restful stay but ironically still the best hotel in the area.

2026-06-06 • via Nuitee
D
David • solo_traveller • it
9
Pros:

La colazione, soprattutto servita da Maria e il caffè espresso di Severina.

2026-06-05 • via Nuitee
S
Sandra • couple • gb
8
A difficult start was rectified
Cons:

Accessible access

2026-06-05 • via Nuitee
D
Diane • couple • au
9
Lovely location, very comfortable room able to catch train into London.
Pros:

Room very comfortable, lovely big bed and view was beautiful. Loved the big rain shower head.
Breakfast was fantastic staff very attentive especially Saeed.

Cons:

A bit noisy when conference’s were on.

2026-06-04 • via Nuitee
O
Obaro • family_with_children • gb
6
Pros:

The aircon wasn't working, and we had to be placed in separate rooms my entire family and I

2026-06-04 • via Nuitee
D
Doris • solo_traveller • fr
1
Would not stay there again
Pros:

Nothing

Cons:

Bad decoration (old and not pretty), cheap soap and shampoo in the bathroom (very bad quality for a room that’s 200 pounds per night). Food expensive and not that great, the breakfast isn’t worth the price. Cold rooms, old curtains, carpets, beds, and furniture. Poor sound isolation, the doors of my room didn’t even touch the floor. There was a wide gap between the door and the floor.

2026-06-04 • via Nuitee
L
Laila • solo_traveller • it
10
Pros:

Veramente ottimo hotel nuovo staff eccellente,la cosa migliore però la colazione veramente top e ringrazio tanto Maria e Severina simpatiche gentilissime

2026-06-04 • via Nuitee
R
Ronen • solo_traveller • il
6
Pros:

Excellent sports facilities with Saunas and Swimming pool, great location on the bank of Thames river.

Cons:

For 5 days of my stay I did not have hot water in the shower (luckily I could use the sauna...) and although the stuff smiled twice to say they will fix it, nothing was fixed. Also the rooms sound isolation is bad and I was able to hear many neighbours in different hours of the day...

2026-06-02 • via Nuitee
J
Jozef • couple • gb
10
1
Pros:

All

Cons:

Noise

2026-06-01 • via Nuitee
E
Emma • family_with_children • gb
7
2026-06-01 • via Nuitee
J
john • couple • gb
3
It would have helped the feeling of customer care if the manager who was hidden behind a screen, had popped out to sort
Pros:

Location and the friendly staff, except the manager who was behind a screen so we never saw them.

Cons:

The room we were given had no hot water, so as we had a quick turn around to get to a concert after a lot of flapping, eventually we were given another room.
This has just been renovated, unfortunately the over the bath shower, which was fixed in place squirted the water past the end of the bath over onto the toilet and flooded the bathroom.

2026-06-01 • via Nuitee
J
julie • extended_group • gb
10
Full of exceptional staff that were friendly and kind, hotel just simply beautiful
Pros:

This was my 5th stay at the hotel and it continues to meet and excel each time. I took my friends this time and they too love it. The lounge/eating area was being refurbished but that did not matter, the members cafe was exceptional. The breakfast was beautiful and the staff there were so cheerful, helpful and polite. The reception were the same. The leisure facilities are fantastic and we used the courts too, and did not want to leave.

Cons:

Nothing

2026-05-31 • via Nuitee
L
Larrt Stokes • solo_traveller • gb
3
Pros:

Location

Cons:

Small room, tiny bathroom and shower.
Window had main hotel AC extractor and kitchen fans outside as view. Smell from kitchen coming directly into window.
Completely overpriced.

2026-05-31 • via Nuitee
C
Colson • solo_traveller • gb
8
Midweek break at the Lensbury
Pros:

Lovely room. Swimming pool great. Location very good. Staff all very helpful.

Cons:

Not that we didn't like but it will be better when the refurbishment to the breakfast/ dining room is complete.

2026-05-31 • via Nuitee
D
Danny • solo_traveller • gb
7
Pros:

Setting and facilities. Staff very kind. Love the area

Cons:

Bit of a gamble with rooms. I’ve had good rooms in main building but I’ve also had unpleasant rooms across the carpark which felt like an overspill facility.

2026-05-31 • via Nuitee
O
O Brien • solo_traveller • ie
7
2026-05-31 • via Nuitee
N
nahida • solo_traveller • gb
10
Pros:

Everything accept cold pool

Cons:

Pool was cold

2026-05-31 • via Nuitee
R
ROBERT • couple • gb
7
Very comfortable, in a superb location with super facilities. A cycle secure room would be nice as bikes are so easily s
Pros:

Location
Parking
Facilities

Cons:

Under refurbishment
No cycle secure room
No Tesla destination charger

2026-05-31 • via Nuitee
C
Christie • couple • gb
10
2026-05-31 • via Nuitee
M
michael • family_with_children • pt
9
great place to stay near London. have visited at Lansbury over 45 years and will continue to do so
Pros:

fantastic facilities for families. play parks, sports facilities, boating on the river, shady grounds around the property. During the heatwave it was the perfect place to spend time. Staff were most helpful.

Cons:

during refurbishment of the dining rooms, the dining facilities were crammed and staff were stressed

2026-05-29 • via Nuitee