Plaza Hotel Almaty

Hotels
8.4 (200 reviews)
Kozhamkulov Street 215/120 , Almaty , kz

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cozy, clean rooms
Daily housekeeping and towel replacement
Convenient location with good views
Good value for money
Tasty breakfasts and pleasant cafe/terrace
Polite and responsive staff (many mentions)
Adequate parking for guests
Night receptionists praised
Cons:
Some unfriendly or inconsistent staff interactions
Isolated water quality / toilet sediment issue reported
Air conditioning not fully controllable
Guests had to request water and fresh towels repeatedly
Gym lacked clean towels for trainers
Outdated coffee machine and limited breakfast variety
No electrical socket in the bathroom

Categories

Cleanliness
7.8
Generally clean rooms and daily housekeeping reported, but isolated issues (yellow water, sediment in toilet, and occasional lack of fresh towels) reduce the score.
Service
7.9
Mixed reports: several guests praised polite and responsive staff and night reception, but others noted unfriendly personnel; overall service is adequate but inconsistent.
Location
9.2
Multiple mentions of convenient/comfortable location and pleasant mountain views from the terrace indicate a strong location score.
Room Quality
8.6
Rooms described as cozy and well-appointed (good wardrobe, sanitary facilities), though issues like lack of a bathroom socket and limited AC control are minor negatives.
Amenities
7.5
Amenities are mixed: pleasant on-site cafe but problems reported (gym lacked clean towels, guests had to repeatedly request towels/water, coffee machine quality cited).
Value for Money
9.2
Explicitly noted good price-to-quality ratio by guests, supporting a high value-for-money rating.
Food and Beverage
8.6
Breakfasts described as tasty and good overall, with suggestions to improve coffee machine and increase variety.
Overall Experience
8.4
Overall impressions are positive with willingness to return from some guests, tempered by occasional service/cleanliness concerns; aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 14:08

Property Description

Luxurious Accommodation
Experience comfort and style at Plaza Hotel Almaty, located in the heart of Almaty. Each room is equipped with modern amenities including a flat-screen TV, air conditioning, and complimentary bathrobes and slippers for a touch of luxury.

Convenient Location
Situated just 300m from the city center, our hotel offers easy access to popular attractions such as Medeo and Shymbulak. With free WiFi and private parking, Plaza Hotel Almaty ensures a hassle-free stay for all guests.

Exceptional Services
From the welcoming terrace to the on-site restaurant and bar, our hotel provides top-notch services to cater to your every need. The 24-hour front desk is always available to assist you during your stay.

Book your stay at Plaza Hotel Almaty now for a memorable and enjoyable experience in Almaty!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

8.4
Based on 200 reviews
Cleanliness: 7.8
Service: 7.9
Location: 9.2
Room Quality: 8.6
Amenities: 7.5
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 8.4
T
Tatyana • extended_group • ru
8
Pros:

Уютный, немноголюдный отель. Номера чистые. Завтраки вкусные. Уборка в номере и замена полотенец ежедневно. Путешествовали на машине - с парковкой проблем не было.

Cons:

Не очень дружелюбный персонал. Система кондиционирования - не совсем управляемая.

2026-08-05 • via Nuitee
Абаева • solo_traveller • kz
9
2026-07-22 • via Nuitee
D
Dilyara • solo_traveller • kz
7
В целом всё норм. Просто нет ощущения что хочется вернуться.
Pros:

Месторасположение

Cons:

Чтоб что-то не понравилось такого нет. Скорее не могу сказать что понравилось. Видимо была проблема с горячей водой и она была желтой сначала. Ну и первый взгляд в унитаз - желтая вода с осадком и мотыльком. Смыла но осадок в голове остался)

2026-07-20 • via Nuitee
N
Nurzhan • family_with_children • kz
7
2026-07-14 • via Nuitee
A
Anton • couple • il
10
2026-06-23 • via Nuitee
Y
Yuriy • solo_traveller • kz
8
2026-06-21 • via Nuitee
E
Evgenii • couple • kz
10
2026-06-18 • via Nuitee
S
Sayaka • couple • jp
10
2026-06-14 • via Nuitee
S
Sarbinaz • solo_traveller • kz
10
2026-06-12 • via Nuitee
E
Eduard • solo_traveller • de
9
2026-06-09 • via Nuitee
K
Kairat • couple • kz
7
2026-05-26 • via Nuitee
I
Islamov • couple • uz
9
2026-05-22 • via Nuitee
Серик • solo_traveller • kz
9
Pros:

Удобное расположение, хорошее соотношение цены и качества, персонал вежливый и отзывчивый. Кафе на 2-м этаже приятно удивил, на летнике можно приятно провести время любуясь видом на горы.

2026-05-03 • via Nuitee
D
Dongweon • extended_group • kr
10
2026-05-02 • via Nuitee
S
Sherzod • solo_traveller • uz
8
2026-04-29 • via Nuitee
G
Galymzhan • solo_traveller • kz
8
2026-04-27 • via Nuitee
N
Narek • solo_traveller • am
5
Install new and normal cofee machine for breakcfast , make it more variety in breakfast ,
Pros:

night shift receptionists were good, thansk !

Cons:

It was starge that every day I had to ask for water and fresh towels , especilly it was not proper that GYM had no clean towers for trainers --

2026-04-25 • via Nuitee
Евгения • solo_traveller • kz
10
Pros:

Уютные комнаты, удобный шкаф, санузел. Хороший завтрак. Приветливый персонал. Последний раз останавливалась в этом отеле лет 5 назад. Боялась, что стало хуже, но нет, все отлично. Благодарю!

Cons:

Отсутствие розетки в санузле. Единственное, но не критичное замечание

2026-04-21 • via Nuitee
V
Viesheslav • couple • ca
10
Pros:

Perfect

2026-04-20 • via Nuitee
Жанна • solo_traveller • kz
4
2026-04-15 • via Nuitee