Kimpton Overland Hotel - Atlanta Airport by IHG

Run away. Far from this nightmare.
After a delayed flight my manager and I come in to the hotel we had 2 rooms. It's 2 am
When we come in the lady at the front desk starts asking us questions. It's obvious at this point that something is wrong.
"what's going on?", "you already checked in earlier. Same name, same reservation number".
Calls the manager. 30 more minutes go by.
It's now almost 3 am.
"Sorry, but it looks like we have your reservation to someone else with your same name, same reservation, same ID". But here, we can get you 1 room.
"Ok. " We say. What else are we going to do at this time.
They give us the keys....and the room we got. One king bed.
We come back down.
"What is this?".
"Your reservation was for a single bed. Sorry"...
"We had 2 double rooms. You are giving us one room with a single king bed. The bathrooms don't even have doors in this hotel."
" sorry, that what our system says"
" We have the confirmation. It clearly shows the rooms were double"
" It's not what my system says"
" Here is the confirmation"
" Yes. But that's not what my system says"
"Are you kidding? Just give me another room, we'll pay for it"
"Sorry, we are booked. We have a room but the AC is leaking. We can't give you that"
"What's the solution?"
"Sorry."
"Roll up beds?
" We don't have any"
" A room with a sofa?
"Nope. Sorry "

I have to sleep in the same bed with my boss. Then since there is no door in the bathroom, at 7:30am I go to the lobby bathroom. Dirty, floors full of piss. Disgusting. Mind this is 7:30 am. It's when everything has to be clean from the night before. Not here.

Go back to the room. Let's make some coffee. Nespresso capsules. Crappy coffee, but hey, at least they are trying. Where the hell is the coffee machine? No coffee machine.
Go back to the lobby. " Sorry we don't have any coffee machines in the rooms."
" Then why is there coffee pods"
" Oh yeah, we are switching them out. So no machines right now".

Additionally, no hand soap, old smelly carpets...

The manager did not even offer a credit, or anything.

Total nightmare of a hotel.

I will never ever stay in a Kimpton ever again. And I will make sure none of my family members or friends stay in this ridiculous hotel.

There are so many options around here and all of them are less expensive.

Don’t stay here if you are going to the Porsche Experience. This was supposed to be an event, not a nightmare.

They fail in every aspect of hospitality. The staff, Tamara, is surly, unresponsive and has no business being in the hospitality business. Her, “I can stare you down team manager” should join her in the fast food industry.

The promised “track view” room had a solid view of a wall and air conditioning equipment.

The shuttle service wait was 50 minutes. Calls to the hotel were met with lies and borderline insults. The driver said she had to pick up airline crews and bypass regular guest pickups. So much for service.

The track view deck, a major draw for this hotel was closed for a private wedding. Some Porsche programs are only run on weekends. If Porsche matters to Kimpton, why close that attraction during program hours.

The bottom line is don’t believe the hype. This is a poorly run second class hotel with lousy employees that lie. Don’t waste your money.

Front desk representative Terri made our experience very welcome. She is very informative and helpful.

Terre was amazing, great cuatomer service experience with her

Our stay was absolutely outstanding from start to finish. The hotel was spotless, elegant, and incredibly comfortable, with attention to detail everywhere. The staff made us feel genuinely welcomed, but the real highlight was our hostess, Terre. She went above and beyond to make sure everything was perfect — warm, professional, attentive, and always ready with a smile. Her hospitality truly elevated the entire experience. Thanks to Terre and the amazing team, this was one of the best hotel stays we’ve had. We’ll definitely be coming back and highly recommend this hotel to anyone looking for exceptional service and a memorable experience.

I was at this hotel as a distressed passenger from ATL. I had volunteered to get off an overbooked flight so this was one of the options to choose from Delta. I have had previous experiences at other Kimptons and really enjoyed them. But this one, well it's just not up to the level of other Kimptons I've stayed at.

Check in took nearly 40 minutes and I was the only one there. Apparently there is some very strange system with distressed passengers and it required the desk clerk to call someone else for help, to have to use two different systems, to adjust things repeatedly, and even then when I tried to check out the clerk then said it wasn't even listed that I was in the room and he wondered if I was checking out early. The evening desk clerk was lovely but frustrated at the technology limitations placed on her. So I'm going to have to blame Kimpton for making this so overly difficult and not training their staff on how to jump through all the hoops.

The room was ok, but definitely worn. There was mildew at the bottom of the shower. The carpet had worn spots. Furniture all scuffed. But the bed was comfortable. The room was mostly quiet. I used a white noise machine to drown out the noise from the hallway. I didn't try the restaurant as I just felt the need to order a pizza after my long day.

The hotel has potential but seems to be lacking in investment and upkeep by their management.

The guest services, wait staff, and bartenders provided exceptional customer! The rooftop deck was amazing!

Location

Check in was at 4pm. My party and I arrived at 7pm to a “room being cleaned”. After returning 30-40 minutes later, we were told we had to wait for a manager to come help room service sort the problem out. The front desk were very unhelpful and even checked other guest into rooms into front of us.

Location was good, the property was in good condition