Izla Hotel by Fiesta Americana Isla Mujeres

Hotels
9.4 (890 reviews)
Sac Bajo, Fraccionamiento Lagunamar , Isla Mujeres , mx

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful beach
Cons:
Noise from pool area
Cleanliness issues

Categories

Cleanliness
9.14
Some reviews noted cleanliness issues, such as strong smells in rooms and need for better cleaning.
Service
9.99
Overall positive sentiment regarding staff friendliness and attentiveness, though some service issues were reported.
Location
9.65
Location is appreciated by several guests, though some mentioned it being somewhat far from the center.
Room Quality
9.1
Rooms described as clean but some amenities, like refrigerators, were lacking.
Amenities
9.13
Amenities generally liked, but some guests commented on noise levels and requests for improvements.
Value for Money
9.59
Guests felt it was a reasonable value, although some amenities were lacking.
Food and Beverage
8.64
Food quality received mixed reviews with some recommending external dining options.
Overall Experience
9.99
Despite some issues, many guests had a positive overall experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:39

Property Description

Luxurious Beachfront Oasis

Exquisite Dining Experience
Indulge in a culinary journey at our on-site restaurant offering a delightful fusion of Caribbean, Mexican, and international cuisine. For those with dietary preferences, we also provide vegetarian, vegan, and gluten-free options.

Refreshing Outdoor Pool
Unwind and soak up the sun by taking a dip in our inviting outdoor pool, perfect for relaxation and leisure.

Seaside Serenity
Enjoy breathtaking sea views from select units featuring a private terrace. Immerse yourself in comfort with air-conditioned rooms equipped with modern amenities for a memorable stay.

Book your stay at Izla Beach Front Hotel for an unforgettable seaside retreat.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 890 reviews
Cleanliness: 9.14
Service: 9.99
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.59
Food and Beverage: 8.64
Overall Experience: 9.99
G
Gabriela couple us
6
I would go back at some point, as I mentioned the staff was incredible! Kudos to them for working so hard to make our st
Pros:

Our favorite part about this hotel was the staff! The service the staff provided was truly exceptional.
The pools are second, loved the rooftop pool.

Cons:

Our room had a very pungent mildew smell that just lingered the whole time we were there. It was very unpleasant and disappointing. They did try to solve the issue but the solution didn’t really work.

2026-05-21 via Nuitee
K
Knowles solo_traveller us
9
2026-05-16 via Nuitee
F
Fatoumata family_with_children fr
8
Beau séjour en famille dans cet hôtel
Pros:

L’hôtel est idéalement placé, il y a une plage privé et une piscine.
Le petit déjeuner est varié est bon. Le personne chaleureux !

2026-05-08 via Nuitee
C
Carlos Raul solo_traveller mx
9
2026-05-05 via Nuitee
L
Lawrence couple us
10
2026-05-03 via Nuitee
J
Jose solo_traveller mx
7
Cons:

tardaron en hacer mi check in y cuando me lo hicieron me mandaron a un cuarto que estaba ocupado y me tuvieron ahi esperando unos 15 mins mas

2026-05-02 via Nuitee
I
Isidro zeus solo_traveller mx
10
2026-05-02 via Nuitee
O
O6376WElawrencel Couples Langley, British Columbia
10
Wonderful mid size hotel with great attentive, efficient staff.
Pros:

The best part of this hotel are the staff. Wonderful attentive and efficient staff especially “Reyes” from the pool bar. Gerardo is also good as well as Noemi from the cafe and Carolina at the front desk.

2026-05-01 via Tripadvisor
V
Virginie couple fr
10
2026-04-27 via Nuitee
G
Gavin couple ie
9
2026-04-27 via Nuitee
M
Marion family_with_children fr
10
Pros:

Parfait.

2026-04-24 via Nuitee
J
juansE6298ER Couples San Antonio, Texas
10
Izla stay from TX
Pros:

To start out, the front desk (check in) with
Anna Rosa and Elias was very welcoming, plus informative. On the food and beverage side, we decided to purchase a romantic sunset dinner on the beach.
Efrain and Jimmy made it very special and very awesome. Jose Maria and Obdulio (Papi Chulo) are tremendous at the bar and all-around. The staff members are great at Izla, and we liked the location. We were there celebrating our anniversary and it our first time at the island, which was very memorable. We very much appreciated the staff and our experience. We also enjoyed the sky lounge (SL) pool.

2026-04-22 via Tripadvisor
P
Polatkan couple nl
10
Heerlijk rustig en heel mooi!
Pros:

Een heerlijk rustig hotel met een prachtig strandje. We hebben ook een gratis yoga les op het strand gehad en dat was ook super! Het personeel was ook enorm vriendelijk en behulpzaam.

Cons:

Alles was prima. Wij hadden verwacht dat de locatie best afgelegen zou zijn, maar met het golfkarretje dat we hadden gehuurd konden we makkelijk heen en weer naar het centrum en andere bezienswaardigheden!

2026-04-22 via Nuitee
E
Evgeniia solo_traveller it
8
2026-04-22 via Nuitee
A
alfandri family_with_children il
7
nice
Pros:

Nice room, comfortable bed

A really beautiful pool and a perfect view from it and the beach.

Cons:

It was very strange for me to arrive at a supposedly 5-star all-inclusive hotel but there isn't even a small refrigerator in the room. There is a dining room but there isn't much choice and sometimes instead of a buffet there is a menu and it takes a long time for the food to arrive, the staff tries very hard but apparently that's the atmosphere of the place where you have to enjoy and take your time. There is no coffee machine so I didn't have a good coffee for the morning. The hotel is a bit far from the center but even in Isla you have to rent a golf cart

2026-04-20 via Nuitee
R
Rudy edmundo solo_traveller ch
10
2026-04-15 via Nuitee
D
Daniela solo_traveller us
8
2026-04-11 via Nuitee
A
Antonia extended_group mx
10
2026-04-08 via Nuitee
5
53yeseniah Solo travel
10
great hotel and the bar staff especially Jose Maria & Virgilio 😇
Pros:

loved my stay and the drinks by Virgilio were soooo good!!! can’t wait to go back!!

2026-04-07 via Tripadvisor
1
143itzelg Family
10
Vacation
Pros:

Virgilio and Jose Maria gave us great service and the drinks🔥🔥 they both had a great vibe and can’t wait to go back!

2026-04-07 via Tripadvisor