Krystal Grand Suites Insurgentes

Hotels
8.8 (1452 reviews)
1991 Avenida Insurgentes Sur, Colonia Guadalupe Inn , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Room Quality
Value for Money
Cons:
Limited food options
Service communication issues

Categories

Cleanliness
8.78
Rooms were noted as clean and modern.
Service
9.05
Staff were described as attentive, but communication issues were mentioned.
Location
9.29
Location praised multiple times for being near parks and attractions.
Room Quality
8.74
Rooms were spacious and comfortable, but some had issues with pillows.
Amenities
8.77
Amenities are sufficient, though food options could be improved.
Value for Money
9.23
Good value for the quality of rooms and location.
Food and Beverage
7.78
Breakfast options were limited, needing improvement.
Overall Experience
8.75
Generally positive experiences with some mixed feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:08

Property Description

Luxurious Accommodations
Krystal Grand Suites offers elegantly designed rooms equipped with modern amenities like air conditioning, flat-screen TVs, and coffee machines. Each room features a private bathroom with a refreshing shower, ensuring a comfortable stay for every guest.

Convenient Location
Located in the vibrant San Angel district, our hotel provides easy access to popular attractions such as the Frida Kahlo House Museum, WTC Mexico City, Six Flags Mexico, and Chapultepec Forest. With the Benito Juárez Airport just 14 km away, guests can seamlessly travel to and from the property.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to delivering top-notch service and ensuring that all your needs are met during your stay at Krystal Grand Suites.

Experience luxury, convenience, and exceptional service at Krystal Grand Suites. Book your stay now for an unforgettable experience.

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note that if you book a rate with breakfast included, it is included for 2 people. Additional people must cover the cost directly on the property. Breakfast included is american.

Please note that for group reservations (more than 9 rooms), different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 650 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 186.99 per day.

Location

Guest Reviews

8.8
Based on 1452 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 7.78
Overall Experience: 8.75
G
Guillermo Alejandro • solo_traveller • mx
10
Pros:

Todo muy bien

2026-06-20 • via Nuitee
I
Ionela • solo_traveller • nl
9
2026-06-15 • via Nuitee
O
Odulpho • solo_traveller • br
10
Minha escolha todas as vezes que viajo ao México.
Pros:

Sempre me hospedo nesse hotel em função da combinação de fatores: localização muito conveniente para mim, equipe muito simpática e disposta a ajudar e instação bastante boas (embora já comecem a requerer manutenção).

Cons:

As instalações já começam a requerer manutenção (nada que prejudique a estadia mas é um alerta), é impossível conseguir late checkout sem pagar por isso (algo que se tem de entender para evitar aborrecimentos). Por vezes, a limpeza do apartamento não ocorre antes das 18h (embora a equipe de limpeza seja muito atenciosa e prestativa).

2026-06-15 • via Nuitee
M
Monserrat Citlali • solo_traveller • mx
10
Pros:

Comodidad, limpieza

Cons:

No habia agua caliente, el estacionamiento lo cobran aparte

2026-06-13 • via Nuitee
A
Ara soto • solo_traveller • mx
9
Pros:

Iluminación y comodidad de la habitación
Ubicación

2026-06-11 • via Nuitee
R
Raquel Carmen • solo_traveller • br
10
Pros:

Atendimento, segurança e localização.

Cons:

N/A

2026-06-08 • via Nuitee
A
Alejandro • solo_traveller • cr
10
2026-06-05 • via Nuitee
A
Aisling • solo_traveller • us
10
2026-06-03 • via Nuitee
D
Diana Angelica • solo_traveller • mx
10
Pros:

Estancia muy cómoda, ubicación privilegiada, zona tranquila y personal muy amable... Lo recomiendo ampliamente ☺️👍💕

Cons:

Todo me pareció muy bien

2026-06-01 • via Nuitee
M
mariainthebox • solo_traveller • fr
10
Pros:

Grand confort très efficace

Cons:

Pour nous qui voulions aller à San Angel c'était parfait mais si vous voulez être près du centre un petit peu éloigné a pied , la station métro bus est juste au pied de l hotel.

2026-05-31 • via Nuitee
K
Karina • solo_traveller • mx
10
2026-05-26 • via Nuitee
N
Nowak Ortiz • solo_traveller • de
10
Pros:

El personal siempre muy amable. Hermosas vistas de la ciudad de mexico y muy bien conectado con el metro bus

2026-05-26 • via Nuitee
H
Hugo Rene • couple • us
9
2026-05-22 • via Nuitee
D
Damien • solo_traveller • gb
10
2026-05-22 • via Nuitee
D
Diego • couple • mx
8
Muy bien
Pros:

Ubicación y personal muy profesional súper atento

Cons:

Regadera se salía el agua habitación 1113 importante que lo chequen porque el desnivel está mal

2026-05-19 • via Nuitee
A
Aldo • solo_traveller • de
10
2026-05-19 • via Nuitee
V
Vianney • solo_traveller • fr
8
Pros:

Très grande chambre, magnifiquevue sur la ville, l'ensemble du personnel était très à écoute, attentif et sympathique. L'entretien de la chambre était parfait, des bouteilles d'eau étaient données chaque jour. La chambre était très bien équipée (fer à repasser, sèche cheveux, petite cuisine, etc...)

Cons:

Problème d'eau chaude dans la douche avec une alternance eau chaude et eau froide.
Quelque problématiques de finition dans la chambre, poignée de la salle de bain absente, une partie des joints d'une fenêtre était absent.

2026-05-18 • via Nuitee
E
Eduardo • couple • mx
9
2026-05-18 • via Nuitee
A
Angelica • solo_traveller • ch
7
2026-05-18 • via Nuitee
I
IRMA • extended_group • mx
10
Pros:

All!!!

2026-05-15 • via Nuitee