Krystal Grand Suites Insurgentes

Hotels
8.6 (1369 reviews)
1991 Avenida Insurgentes Sur, Colonia Guadalupe Inn , Mexico City , MX
+52 55 5322 1580

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location / well connected
Friendly and attentive staff
Clean and comfortable rooms
Spacious suites
Central, convenient for repeat guests
Cons:
Intermittent maintenance issues (no hot water, AC/fridge failures)
Gym equipment problems and limited weights
Valet parking service issues
Breakfast/restaurant service inconsistent (cold items, poor service)
Parking charged separately; extra fees (laundry costly)
Occasional housekeeping timing inconsistencies

Categories

Cleanliness
8.7
Generally praised as very clean in multiple reviews, though some guests reported inconsistent housekeeping times and occasional maintenance-related cleanliness issues (e.g., AC/fridge problems, no hot water reported in a few stays).
Service
9
Staff repeatedly described as very friendly and attentive; many reviews praise the team and front-desk service. A few isolated service negatives (inefficient valet, poor restaurant service) lower this slightly.
Location
9.6
Location is a consistently strong positive across reviews — described as central, convenient, well connected to metrobus and ideal for many guests.
Room Quality
8.5
Rooms are often noted as comfortable, attractive and spacious (suites praised), but some specific room issues were reported (missing door, TV not working, shower drainage, bathroom privacy concerns).
Amenities
7.6
Amenities are mixed: gym and some equipment problems reported, café often unattended, parking charged separately; some guests note good on-site restaurant/services but inconsistencies lower this score.
Value for Money
7.9
Perceived value is generally positive but tempered by extras (paid parking, expensive laundry, breakfast not always included) and occasional maintenance issues that reduce perceived value for some guests.
Food and Beverage
7.8
Mixed feedback: several guests satisfied, but there are notable complaints about poor breakfast service (cold croissant), unattended café and inconsistent restaurant information at arrival.
Overall Experience
9.7
Overall impressions are strongly positive with many 'excellent' stays and recommendations; occasional operational/maintenance complaints did not outweigh the generally high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodations
Krystal Grand Suites offers elegantly designed rooms equipped with modern amenities like air conditioning, flat-screen TVs, and coffee machines. Each room features a private bathroom with a refreshing shower, ensuring a comfortable stay for every guest.

Convenient Location
Located in the vibrant San Angel district, our hotel provides easy access to popular attractions such as the Frida Kahlo House Museum, WTC Mexico City, Six Flags Mexico, and Chapultepec Forest. With the Benito Juárez Airport just 14 km away, guests can seamlessly travel to and from the property.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to delivering top-notch service and ensuring that all your needs are met during your stay at Krystal Grand Suites.

Experience luxury, convenience, and exceptional service at Krystal Grand Suites. Book your stay now for an unforgettable experience.

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note that if you book a rate with breakfast included, it is included for 2 people. Additional people must cover the cost directly on the property. Breakfast included is american.

Please note that for group reservations (more than 9 rooms), different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.6
Based on 1369 reviews
Cleanliness: 8.7
Service: 9
Location: 9.6
Room Quality: 8.5
Amenities: 7.6
Value for Money: 7.9
Food and Beverage: 7.8
Overall Experience: 9.7
S
salvador • family_with_children • mx
10
Pros:

Todo

Cons:

Todo bien

2026-10-31 • via Nuitee
C
Celidonio • couple • br
4
desapontada
Pros:

O ar condicionado não funcionou e a geladeira também não.

Cons:

O ar condicionado não funcionou e a geladeira também não. O café da manhã no restaurante que fica no hotel foi péssimo, serviram um croissant frio no restaurante e o atendimento foi péssimo.

2026-10-22 • via Nuitee
C
Carmen Loxandra • solo_traveller • pa
9
2026-10-21 • via Nuitee
O
Oscar • family_with_children • gt
9
placentera
Pros:

servicio

Cons:

n/a

2026-10-21 • via Nuitee
R
Rios • family_with_children • mx
10
2026-10-19 • via Nuitee
F
Fernando • family_with_children • mx
10
Pros:

Ubicación

Cons:

Todo esta bien

2026-10-18 • via Nuitee
V
VIRIDIANA • family_with_children • mx
8
Pros:

La ubicación y el trato

Cons:

No tenia una puerta, y la televisión no servía

2026-10-18 • via Nuitee
E
Elisabeth • extended_group • fr
9
tres bien
Pros:

super

Cons:

personnel un peu froid

2026-10-14 • via Nuitee
J
Juan Carlos • solo_traveller • mx
9
Pros:

El trato del personal es maginifico

2026-10-12 • via Nuitee
I
Ibrahim • couple • ng
1
2026-10-08 • via Nuitee
J
JESSICA Y. • couple • us
6
You get what you pay for
Pros:

Suite is large

Cons:

Bathroom does not offer privacy. Room could have been cleaner. No one is ever at the cafe.

2026-10-07 • via Nuitee
V
Victor Alfonso • solo_traveller • mx
7
Pros:

Ubicación, la habitación

Cons:

Agua caliente no funcionaba

2026-10-07 • via Nuitee
J
Jesus • couple • mx
8
Bien
Pros:

La comodidad y lujo de la habitacion

Cons:

El personal del valet parking fatal, pesimo, ineficientes y majaderos

2026-10-07 • via Nuitee
C
Conrado • solo_traveller • mx
9
Cons:

el gym no sire los aparatos no funcionan y solo tienen mancuernas de 25 lb completament inusual para gente qu entrena

2026-09-15 • via Nuitee
P
Potocnik • solo_traveller • si
8
2026-09-12 • via Nuitee
D
DRK • extended_group • uy
8
2026-09-12 • via Nuitee
A
Angela • couple • sv
8
2026-09-11 • via Nuitee
I
Ignasi • solo_traveller • ae
8
Very good for my needs
Pros:

Location, room, gym, services, restaurant

Cons:

Expensive laundry

2026-09-10 • via Nuitee
A
Alma • couple • mx
10
Pros:

La habitación muy bonita

Cons:

Todo me gustó

2026-09-10 • via Nuitee
H
Hugo BG • couple • mx
10
Muy limpio, excelente ubicación y el personal muy amable
Pros:

Todo

Cons:

Todo excelente

2026-09-08 • via Nuitee