The Emily Hotel

Hotels
8.5 (558 reviews)
311 North Morgan Street , Chicago , US
+1 312-764-1919

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location (West Loop, near restaurants and CTA)
Friendly, accommodating staff
Clean, spacious rooms with daily housekeeping
Good lobby coffee shop and upscale amenities
Convenient public transit access (CTA Blue Line)
Cons:
Overcharges and disputed minibar/incidentals
Expensive/difficult parking and a $75 early check-in fee
Noisy rooms adjacent to external AC systems
Deep, slippery bathtub with safety concerns in some rooms
Some rooms have poor exterior views

Categories

Cleanliness
8.8
Multiple reviews note daily housekeeping and generally clean rooms and bathrooms; overall tidy property with no major cleanliness complaints.
Service
9.2
Staff repeatedly described as friendly, helpful and accommodating; front-desk and housekeeping praised, though a few guests reported disputes over charges and a modestly handled refund.
Location
9.6
Consistently praised location (West Loop) — close to restaurants, nightlife and CTA Blue Line; many guests cited location as a primary positive.
Room Quality
7.5
Rooms described as spacious and bright by some, but several reports of noisy rooms adjacent to large AC systems, firm beds, poor exterior views for some rooms, and a deep/slippery tub that raised safety concerns.
Amenities
9
Lobby coffee shop and hotel amenities received strong positive notes; upscale amenity set and daily service appreciated, though parking/valet was considered costly.
Value for Money
6.5
Multiple complaints about unexpected charges (double charge, minibar/snack charges, $75 early check-in fee) and expensive parking lowered perceived value despite the quality of service and location.
Food and Beverage
7.8
Coffee was frequently praised; however premade breakfast sandwiches and minibar/item charges drew criticism — mixed F&B experiences overall.
Overall Experience
9.6
Most guests report a very positive stay and intent to return thanks to location, staff and amenities, tempered by billing and some room-specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Prime Location in West Loop Neighborhood
Nestled in the heart of Chicago's vibrant West Loop neighborhood, The Emily Hotel offers a perfect blend of urban excitement and modern comfort.

Chic and Modern Guest Rooms
Indulge in the contemporary luxury of our guest rooms featuring locally-made artwork, high-tech amenities like flat-screen TVs and Bluetooth radios, and a fully-stocked minibar for a relaxing stay.

Convenient On-Site Amenities
Enjoy the convenience of 24-hour fitness facilities, round-the-clock front desk service, and delicious on-site dining options. Valet parking services ensure a hassle-free stay for our guests.

Experience the best of Chicago from the stylish comfort of The Emily Hotel. Book now for an unforgettable stay in the Windy City.

Important information:

Please contact the property for additional information.

Please note, a refundable deposit will be pre-authorized at the time of booking.

Mini-bar is available upon requestGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

8.5
Based on 558 reviews
Cleanliness: 8.8
Service: 9.2
Location: 9.6
Room Quality: 7.5
Amenities: 9
Value for Money: 6.5
Food and Beverage: 7.8
Overall Experience: 9.6
M
Michael • family_with_children • us
1
Pros:

Location

Cons:

I was charged twice for a 2 night stay.

2026-10-24 • via Nuitee
J
Jessica • family_with_children • us
9
Will return, without a car.
Pros:

Location and bright

Cons:

The parking was expensive and difficult.

2026-10-22 • via Nuitee
S
Stefan • solo_traveller • de
10
Schönes Hotel in zentraler Lage
Pros:

Schönes Hotel in zentraler Lage mit gutem, freundlichen Service

Cons:

/

2026-10-22 • via Nuitee
C
Constanza • extended_group • cl
10
Excelente
Pros:

Muy muy bueno. Ubicado west loop que es muy bonito, cerca de farmacias, supermercado y restaurantes/bares (los fin de semanas podia haber ruido nocturno, pero muy tolerable). Ademas tenia el CTA blue line muy cerca para moverte desde y hacia al aeropuerto, y además el metro a dos cuadras hacia la ciudad. Habitaciones amplias, baño limpio. Tiene aire acondicionado. Las personas que trabajan ahi muy amables, yo tuve que coordinar llegada de paquetes y ningún problema. Hacen aseo diario con cambio de toallas.

Cons:

Quizás solo las camas un poco rígidas, pero para nada malas.

2026-10-17 • via Nuitee
M
Maria I • couple • us
8
2026-10-16 • via Nuitee
L
Luke • couple • gb
10
Brilliant stay and can’t wait to return!
Pros:

The staff and location

Cons:

N/A

2026-10-14 • via Nuitee
A
Adina • couple • gb
10
Great stay
Pros:

Great stay in a nice area

2026-10-13 • via Nuitee
A
Arina • extended_group • de
9
2026-10-13 • via Nuitee
F
Franklin • couple • us
8
Pros:

Perfectly comfortable stay. Would stay again. The coffee shop in the lobby was excellent.

2026-09-10 • via Nuitee
S
Sharon • couple • us
10
We went to celebrate our daughter, moving to Chicago to begin her job. We’ll definitely be back.
Pros:

Nice upscale amenities. Perfect location.

Cons:

Really nothing. The coffee shop in the morning had like premade breakfast sandwiches that was disappointing. They were not good, but coffee was good.

2026-09-07 • via Nuitee
L
Lisa • couple • us
10
2026-09-07 • via Nuitee
O
Ortiz • extended_group • us
4
2026-08-30 • via Nuitee
R
Rebecca • couple • us
5
2026-08-26 • via Nuitee
S
stevesegal • Family
2
A 75$ early check in fee, no other hotel does that.
Pros:

Nice hotel and room and staff however charging me 75$ to check in at 1 is an inult and never seen before in 40 yeara of travel.

2026-08-22 • via Tripadvisor
T
Tanja • couple • us
7
Staff was very friendly and accommodating.
Pros:

Location

Cons:

Some rooms are pretty noisy due to being adjacent of neighboring big AC systems. Had to change room, but staff was very helpful and accommodating.

2026-08-19 • via Nuitee
M
margaretsE8057YD • Family
6
A family wedding hotel
Pros:

The hotel is located in a wonderful area in terms of restaurants and night life. We were on the 3rd floor and our executive king room was noisy. The most concerning thing I'll mention is the tub/shower situation. The tub was very deep making entering for me difficult (I'm 5'3''). The tub floor was very slick and didn't have a mat of any kind. Very unsafe. We compensated by using the bath in the tub for traction. Climbing out was an adventure even more difficult than getting in. The grab bar in the shower was good for nothing. The housekeeping staff were pleasant and our room was cleaned and tidied up daily. The coffee shop staff were pleasant and friendly. The hotel seemed clean.

2026-08-17 • via Tripadvisor
M
Martin • family_with_children • fr
8
2026-08-16 • via Nuitee
G
G163IAmartinaa • Family
6
Overcharged for what I felt were complimentary items 😝
Pros:

😝😝 i am giving them 3 stars ⭐️ only because Emily Hotel charged me $55.36 for 2 , tiny 8oz water bottles,, tiny trial mix and a chocolate bar from our bedroom, I did not know I was getting charged for these items my thought was they were complimentary since this is a high end hotel !! When I called to complain they gave me the running around until i talked to a manager who only gave me a $25 credit … I was looking for a full refund 😝 Yet I have to say front desk personnel were courteous and pleasant and they deserve 4 stars ⭐️
…..Martina

2026-08-11 • via Tripadvisor
D
David • family_with_children • gb
9
2026-08-11 • via Nuitee
D
Debora • couple • br
9
2026-08-09 • via Nuitee