Hanoi Traveller House

Hotels
9.1 (1264 reviews)
13 Phố Mã Mây , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Value for money
Cons:
Noise from the street
Amenities not up to standard
Issues with breakfast requests

Categories

Cleanliness
8.95
Hotel is clean, though some mention a lack of decor.
Service
9.45
Staff are friendly and helpful across multiple reviews.
Location
9.45
Great central location with easy access to attractions.
Room Quality
8.45
Rooms are functional but some issues mentioned with noise and broken amenities.
Amenities
8.95
Good breakfast options available, though some issues with shared facilities.
Value for Money
9.65
Exceptional value for basic accommodations.
Food and Beverage
8.45
Breakfast is good, but some have had issues with early breakfast requests.
Overall Experience
9.45
Overall pleasant stay with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:18

Property Description

Convenient Location
Located in the heart of Hanoi, Hanoi Traveller House offers easy access to major attractions such as Hanoi Old City Gate, Trang Tien Plaza, and Hoan Kiem Lake, making it the perfect choice for travelers looking to explore the city.

Exceptional Services
Enjoy top-notch services including free WiFi, room service, and a 24-hour front desk to cater to all your needs during your stay at Hanoi Traveller House. The staff is dedicated to ensuring your comfort and convenience throughout your visit.

Nearby Landmarks
Immerse yourself in the rich culture of Hanoi with popular landmarks like the Thang Long Water Puppet Theater and St. Joseph Cathedral just a stone's throw away from the hotel. Explore the city with ease starting from our doorstep.

Book your stay at Hanoi Traveller House now and experience the best of Hanoi at your doorstep.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 1264 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 9.65
Food and Beverage: 8.45
Overall Experience: 9.45
溜达 • solo_traveller • cn
5
来河内的第二天早上就碰到糟心事。
Pros:

青旅清洁度还可以，接待我们的帅哥笑嘻嘻的也挺好。

Cons:

没有青旅氛围一个很小的公共空间还不开空调，有个男的员工态度很差，当天入住因为只有一个单人床位，需要换成双人的，前台现付360000两天也就便宜了几千，晚上特地问了早餐是几点，那个态度好的帅哥告诉我7点到9点半，那说明是含有早餐的。第二天下去吃早餐的时候被那个态度很差的男员工，在我的孩子和其他客人面前训斥了，有话可以好好说的，就算我们自己出去吃或者付费也是可以的，能不能态度好一点？搞得客人很尴尬。

2026-07-22 • via Nuitee
B
Brigitte Di Salvo • solo_traveller • it
9
2026-07-21 • via Nuitee
C
Carmen • couple • es
10
Buena experiencia
Pros:

Nos alojamos en habitación compartida con 10 camas.
Las camas cómodas.
No había ruido en la planta número 7.
Había taquillas con llave que cabe toda la mochila.
Había baño dentro de la habitación pero no muy limpio.
Aire acondicionado bien.
El desayuno excelente (subo fotos).

Cons:

El baño no tenía limpieza diaria.

2026-07-20 • via Nuitee
B
Brigitte Di Salvo • solo_traveller • it
10
2026-07-13 • via Nuitee
M
Mar • couple • es
8
Ben situat i personal fantàstic!
Pros:

La localització és excel·lent i el personal molt atent i amable.

Cons:

És un hotel una mica antic i amb algun desperfecte, però no impedeix en absolut passar una bona estada.

2026-07-11 • via Nuitee
A
Alfred • solo_traveller • ph
10
Pros:

Great

2026-07-11 • via Nuitee
S
SOSHIRO • solo_traveller • jp
10
2026-07-09 • via Nuitee
S
SOSHIRO • solo_traveller • jp
10
2026-07-09 • via Nuitee
S
SOSHIRO • solo_traveller • jp
10
Pros:

よかったです。

2026-07-09 • via Nuitee
S
Sang • solo_traveller • vn
10
2026-07-06 • via Nuitee
J
Jagadeesh Prabha • solo_traveller • in
10
Pros:

The rooms and common areas were clean, comfortable, and well maintained. The atmosphere was social yet peaceful, making it easy to meet fellow travelers from around the world. Overall, it was great value for money, and I would definitely stay here again. Highly recommended!

Cons:

Nothing

2026-07-05 • via Nuitee
A
Alex • extended_group • us
7
Good budget value in old quarter of Hanoi
Pros:

Very solid hotel in old quarter with super helpful staff. Nothing too fancy but did the job.

Cons:

Slight cleanliness things but really not much issue.

2026-07-04 • via Nuitee
C
Chaphekar • solo_traveller • in
6
2026-07-03 • via Nuitee
L
Lester • couple • ph
9
Where to Stay in the Heart of Hanoi
Pros:

Very affordable and excellent value for the price. I’d also say the staff were incredibly kind and friendly. Even after we had already checked out, they continued to welcome us with warm smiles while we spent some time in the lobby.

Cons:

For the price, nothing really! This isn’t a major downside, but since the hotel is located in a busy area with narrow streets, door-to-door taxi service isn’t always possible. You may need to walk a short distance to the nearest pickup or drop-off point.

2026-06-28 • via Nuitee
L
Lester • solo_traveller • ph
10
Our Favorite Stay in the Heart of Hanoi
Pros:

I think it’s the warm and welcoming people and staff. Even after we had already checked out, they continued to greet us with genuine smiles and kindness while we were still hanging around the lobby.

2026-06-28 • via Nuitee
M
Maria • solo_traveller • de
9
Perfect location, clean and good value!
Pros:

I stayed there in total 3 times (but four different rooms due to a friend joining where we shared a private room). Tbh I liked the dorm rooms better than the actual private room since the room we were in was a bit outdated with the fridge not working and TV (YouTube) was taking a long time to load so we gave up eventually. Rooms were all always clean, good AC and staff is very friendly and always happy to help out! Breakfast is simple but I liked it - you choose from a menu and they cook it fresh for you!

Cons:

Only thing to note that 2 out of the 4 beds I slept in had a plastic cover around it so it was a bit noisy when turning in your sleep. But nothing that bothered me too much :)

2026-06-27 • via Nuitee
K
Katriz Anne • solo_traveller • ae
5
2026-06-24 • via Nuitee
A
Abhinav • solo_traveller • in
10
2026-06-23 • via Nuitee
A
Abhinav • solo_traveller • in
10
2026-06-23 • via Nuitee
O
osman • solo_traveller • tr
5
2026-06-20 • via Nuitee