Shangri-La Colombo

Hotels
Shangri-La Group
9.4 (2110 reviews)
1 Galle Face, Colombo 02 , Colombo , lk

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Variety in food
Cons:
Cleanliness issues
Slow check-in
Small room sizes

Categories

Cleanliness
8.26
Several reviews mentioned issues with room cleanliness and odors.
Service
10
Overall positive comments on the staff's responsiveness and service quality.
Location
9.73
Conveniently situated with easy access to shopping and city attractions.
Room Quality
8.77
Commentary on small room sizes indicates room quality is decent but not exceptional.
Amenities
9.72
Positive feedback on hotel amenities, including pools and dining options.
Value for Money
9.25
Reports of high prices but implies value due to quality service and amenities.
Food and Beverage
9.71
Review highlights impressive food varieties and quality.
Overall Experience
9.76
Mixed experiences but overall a positive experience with notable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:05

Property Description

Luxurious Accommodations with Stunning Views
Shangri-La Colombo offers a luxurious stay in the heart of the city, with guestrooms featuring breathtaking views of the Indian Ocean, Beira Lake, or the cityscape.

Gourmet Dining and Entertainment
Indulge in a culinary journey at the hotel's innovative restaurants and bars, from savoring tasty steaks and seafood grills at Capital Bar & Grill to experiencing authentic Chinese cuisine at Shang Palace.

Relaxation and Wellness
Unwind at Chi, The Spa with holistic therapies, stay fit at the Health Club with top-notch equipment and trainers, and enjoy daily buffet meals at Central Restaurant.

Experience luxury, dining, and relaxation at Shangri-La Colombo - your ultimate destination in the city.

Important information:

Children under the age of 6 years can enjoy meals at no extra cost in all day dinning when accompanied by a paying adult. Children between 6 and 11 years also enjoy a 50% discount on meals. Children of and above 12 years are considered as adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.4
Based on 2110 reviews
Cleanliness: 8.26
Service: 10
Location: 9.73
Room Quality: 8.77
Amenities: 9.72
Value for Money: 9.25
Food and Beverage: 9.71
Overall Experience: 9.76
T
Tuan solo_traveller lk
8
2026-07-04 via Nuitee
H
Hebah extended_group ye
10
2026-07-02 via Nuitee
D
Dominic solo_traveller sc
7
Weird payment system
Pros:

Hotel venue , facilities and service

Cons:

Payment cash only , dollars only no sri lankan currency not card payment

2026-07-01 via Nuitee
L
Leonora solo_traveller gb
10
An incredible stay - the staff went above and beyond!
Pros:

Amazing location; beautiful lobby, restaurants and rooms. Incredible food! The staff were all incredible and so helpful.

Cons:

Much much higher prices for food, drink and massages than outside of the hotel

2026-06-30 via Nuitee
M
maryam couple kw
10
Every thing perfect
Pros:

Without a doubt, Shangri-La Colombo is one of the best and most luxurious hotels I have ever stayed in. I would honestly give it 100 out of 10. From the moment you arrive, everything feels elegant, luxurious, and exceptionally well organized.

The hotel is huge, beautifully designed, and spotlessly clean. The lobby is spacious, the atmosphere is relaxing, the scent throughout the hotel is wonderful, and every detail reflects true luxury. The furniture, lighting, cleanliness, and overall ambiance are simply perfect.

The staff made my stay even more memorable. Every single team member I interacted with was incredibly friendly, welcoming, and genuinely eager to help. I would especially like to thank Diluksha, Andrea, Arunadi, Ravindara, and Indu for their outstanding hospitality and kindness. They went above and beyond to assist me throughout my stay. I would also like to give special thanks to the receptionist manager (unfortunately, I didn’t get her name), who was extremely professional, patient, and supportive.

The location is another huge advantage. The hotel sits right by the ocean, and there are plenty of restaurants, activities, and attractions within walking distance. There’s no need to take a taxi to enjoy the surrounding area. The dining experience deserves special recognition. Every meal I had at the hotel was exceptional. The buffet was outstanding and exceeded my expectations in every way. Another feature I loved is that the hotel is directly connected to a shopping mall through an indoor walkway. You don’t even have to leave the hotel to access the mall, which offers a great selection of shops, restaurants, and everything you might need.

Honestly, I couldn’t find a single negative thing to say about this hotel. From the location and cleanliness to the facilities, the food, and the outstanding staff, everything exceeded my expectations. I would happily stay here again and highly recommend it to anyone visiting Colombo.

Cons:

Nothing

2026-06-30 via Nuitee
F
Fabien solo_traveller fr
8
2026-06-30 via Nuitee
F
Fabien solo_traveller fr
8
2026-06-30 via Nuitee
S
saed family_with_children ae
10
2026-06-30 via Nuitee
A
Abdalla Salim solo_traveller ae
10
Pros:

فندق بموقع مميز وخدمة ممتازة ...

Cons:

بوفيه الإفطار يحتاج إلى مزيد من التنوع، حيث أن أغلب الأصناف آسيوية. كما أن سعر الفندق مبالغ فيه ...

2026-06-29 via Nuitee
S
Susarla couple in
2
2026-06-28 via Nuitee
M
Mohammed couple ae
10
اجمل فندق في كولومبو
Pros:

كل شي

Cons:

كل شي جميل

2026-06-28 via Nuitee
N
Noor extended_group gb
10
It was the perfect ending to our trip before returning back home. Had a wonderful breakfast buffet and an amazing massag
Pros:

Beautiful, humongous and connected to the mall - it had a great breakfast too

2026-06-28 via Nuitee
M
Mini couple gb
10
Pros:

Right next to the beach so location was excellent. Amazing dining experience with good views. Rooms were spacious especially the bathroom.

Cons:

Nothing

2026-06-28 via Nuitee
N
Noora couple qa
10
2026-06-26 via Nuitee
A
Aalishaan family_with_children ae
10
Great hotel with all amenities and many things to do within the hotel
Pros:

We had a wonderful stay at Shangri-La Colombo. The hotel is beautifully maintained, with elegant interiors and excellent facilities. Our room was spotless, very comfortable, and equipped with high-quality amenities. The pool area was fantastic, and the spa was equally impressive, making it easy to relax and unwind during our stay. One of the standout features was the variety of restaurants within the hotel, all offering a sophisticated atmosphere and great dining experiences.

What we loved most was the direct walkway connecting the hotel to one of Colombo's best shopping malls, which made shopping, dining, and exploring incredibly convenient. The service throughout our stay was excellent, and everything felt luxurious and well thought out. Overall, Shangri-La Colombo exceeded our expectations, and we would highly recommend it to anyone looking for a comfortable and upscale stay in Colombo.

Cons:

NA

2026-06-26 via Nuitee
B
Baby couple ae
9
2026-06-24 via Nuitee
B
Baby couple ae
9
2026-06-24 via Nuitee
M
mouza couple ae
10
2026-06-24 via Nuitee
A
angela solo_traveller lk
10
Perfect
Pros:

Room, breakfast, access to mall

2026-06-23 via Nuitee
N
Nasseralhabsi solo_traveller om
10
2026-06-22 via Nuitee