Shangri-La Colombo

Hotels
•
Shangri-La Group
9.4 (2240 reviews)
1 Galle Face, Colombo 02 , Colombo , LK
+94 117 888 288

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Variety in food
Cons:
Cleanliness issues
Slow check-in
Small room sizes

Categories

Cleanliness
8.26
Several reviews mentioned issues with room cleanliness and odors.
Service
10
Overall positive comments on the staff's responsiveness and service quality.
Location
9.73
Conveniently situated with easy access to shopping and city attractions.
Room Quality
8.77
Commentary on small room sizes indicates room quality is decent but not exceptional.
Amenities
9.72
Positive feedback on hotel amenities, including pools and dining options.
Value for Money
9.25
Reports of high prices but implies value due to quality service and amenities.
Food and Beverage
9.71
Review highlights impressive food varieties and quality.
Overall Experience
9.76
Mixed experiences but overall a positive experience with notable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:05

Property Description

Luxurious Accommodations with Stunning Views
Shangri-La Colombo offers a luxurious stay in the heart of the city, with guestrooms featuring breathtaking views of the Indian Ocean, Beira Lake, or the cityscape.

Gourmet Dining and Entertainment
Indulge in a culinary journey at the hotel's innovative restaurants and bars, from savoring tasty steaks and seafood grills at Capital Bar & Grill to experiencing authentic Chinese cuisine at Shang Palace.

Relaxation and Wellness
Unwind at Chi, The Spa with holistic therapies, stay fit at the Health Club with top-notch equipment and trainers, and enjoy daily buffet meals at Central Restaurant.

Experience luxury, dining, and relaxation at Shangri-La Colombo - your ultimate destination in the city.

Important information:

Children under the age of 6 years can enjoy meals at no extra cost in all day dinning when accompanied by a paying adult. Children between 6 and 11 years also enjoy a 50% discount on meals. Children of and above 12 years are considered as adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Location

Property Video

Guest Reviews

9.4
Based on 2240 reviews
Cleanliness: 8.26
Service: 10
Location: 9.73
Room Quality: 8.77
Amenities: 9.72
Value for Money: 9.25
Food and Beverage: 9.71
Overall Experience: 9.76
M
Mooza • couple • qa
10
One of the best hotels I stayed in during this trip
Pros:

Everything from the breakfast to the location

Cons:

Nothing

2026-09-19 • via Nuitee
D
Dr. Bhupal Suryavanshi • solo_traveller • in
7
Needs to be reviewed the mattresses as it's an health issue
Pros:

Breakfast layout

Cons:

Basic mattress not healthy....my wife developed neck pain and back muscle spasm after sleeping on the mattress and has to take medications for relief.

2026-09-19 • via Nuitee
C
charith • couple • lk
10
2026-09-18 • via Nuitee
S
stephanie • extended_group • fr
10
Très confortable et agréable
Pros:

Hôtel très confortable, belle piscine et tres beau spa. Le personnel était adorable. Nous avions un départ à l’aéroport dans la nuit et nous avons pu profiter de la piscine tout l’après midi

Cons:

Rien

2026-09-18 • via Nuitee
Y
Yahya • family_with_children • gb
4
2026-09-18 • via Nuitee
Y
Yahya • couple • gb
4
2026-09-18 • via Nuitee
Y
Yahya • extended_group • gb
4
Property was great, stay away from the Shang palace
Pros:

Property is great, clean, comfortable, modern and what you would expect for a metropolitan hotel.

Cons:

Staff are poorly trained. Particularly in the Shang Palace restaurant. Had a group of 9 dining. Half of our table received food, finished food before other half had received meal. This was a booking at 9:30pm. First half of our table left after eating at 10:30pm, rest didn’t receive dinner until 11pm which was closing time for the restaurant. Staff seemed completely unbothered that half our party had left the table before we had even received our food and that we waited 1hr 30 to receive our meals.

Then when time to sign for the bill, waiter stood uncomfortably close as I was signing to see if a tip was left.

No apology or reduction on bill for the worst meal we encountered in 20 days in Sri Lanka.

This ruined the experience entirely.

2026-09-18 • via Nuitee
Y
Yahya • couple • gb
4
2026-09-18 • via Nuitee
H
Hamish • couple • in
7
The hotel is nice just the reception needs more staff
Pros:

The location is good. Mall attached to it

Cons:

They dont have enough people at the reception and we have to wait for check.they should keep more people at the reception oso tired visitors should not have to wait in que

2026-09-16 • via Nuitee
A
Adrian • family_with_children • gb
10
Ideal location, wonderful staff, superb facilities and excellent food. Sorted!
Pros:

Wonderful staff, couldn't be more helpful, courteous & knowledgeable. Food choice for Breakfast, Lunch and Dinner was extensive and superb catering for all tastes, cooked beautifully and served professionally. Room was bright, clean and spacious and direct access to the adjacent shopping mall was the icing on the cake.

Cons:

There was nothing we didn't like.

2026-09-15 • via Nuitee
F
FATHIMA • solo_traveller • ae
7
2026-09-14 • via Nuitee
M
Meli • couple • ae
10
Pros:

Amazing hotel , it was a great experience as I was expecting

2026-09-14 • via Nuitee
J
Jenny • couple • gb
9
2026-09-12 • via Nuitee
A
ali • couple • sa
10
2026-09-11 • via Nuitee
H
Hanan • extended_group • ae
10
Pros:

رائع

Cons:

رائع

2026-09-11 • via Nuitee
H
Hanan • extended_group • ae
10
Pros:

فندق رائع وفطورهم جميل

Cons:

لا شي

2026-09-11 • via Nuitee
M
Mehul • solo_traveller • in
10
Pros:

Everything

2026-09-09 • via Nuitee
A
Avinash • extended_group • gb
10
2026-09-06 • via Nuitee
J
Jeanette • couple • sa
10
Stayed there for only 2 nights it is the best hotel I have ever stayed in . Don’t listen to other websites this is the b
Pros:

The property is so close to the beach and the lobby is the spacious , beautiful and very fancy . The team was amazing all the people who work there are so friendly and welcoming

Cons:

Nothing

2026-09-06 • via Nuitee
D
Donella • couple • gb
10
Perfect hotel in overlooking the sea in Colombo
Pros:

Beautiful immaculate hotel and great location.

Cons:

Nothing

2026-09-05 • via Nuitee