Shangri-La Colombo

Had a wonderful experience at Shangri-La and Nishadi provided exceptional service.

Tiki Bar is one of the best places to enjoy a great evening. They have fantastic Golden Hour offers that make the experience even better. Tharindu was my server, and he provided excellent service throughout my visit. He was friendly, attentive, and made sure everything was perfect. The food was also delicious and well-prepared. I had a wonderful experience and would definitely recommend Tiki Bar to others.

Super

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We had a wonderful stay at the Shangri-La Colombo in room 1813 from 8th-10th June on bed and breakfast basis. Our room was very well equipped, clean and well positioned. The only things that I would have appreciated extra would be a coffee machine and a full length mirror. We ate all of our meals at the hotel and every dish we had was fresh and delicious. Breakfast and the buffet dinner were excellent with a huge variety to suit all tastes. We also had a meal in Shang Palace, which was exceptional, with huge portions! We also had treatments at the spa, which were fantastic. Again the spa was spotlessly clean with all required amenities and the treatments were faultless.
The standout point of this hotel is the staff. Without exception every member of from the reception, Concierge, waiting staff, housekeeping, spa, front of hotel, were professional, at the same time warm, friendly and welcoming. A special shout out to the guys at Capital Bar- we had such fun in there and they even have me the opportunity to make my own cocktail, which was such fun. I wish we could mention them all by name but I'd hate to leave anyone out.
Thanks so much team Shangri-La Colombo - we've adored staring our Sri Lanka trip with you ❤️

How close it was to the mall

After a long drive through heavy traffic from the airport was stunned at the luxury of this accommodation. Our driver was directed to drive through a security area for vetting by courteous and friendly staff.
We had booked a Club Room so we were directed to the 32nd floor, the Club level, for check in. This was handled with a minimum of fuss.
After arriving at the hotel we were in our room within minutes. We decided to have lunch at the Chinese restaurant on level three. The food was excellent but the standout was the staff. Continually checked we had everything we wanted and attentively pouring fresh tea. and water. The friendliness of the staff is evident through the hotel. Staff are well trained, friendly and knowledgeable.
Our room was well appointed and spacious.
No questions about the five star rating, this is a fabulous hotel.

As a regular customer at Central Cafe, I keep coming back because the experience is consistently excellent. Time and time again, the team goes above and beyond to make every visit enjoyable.

A special mention to Chandima, Rashmi, and Chrish, who are truly exceptional. Their professionalism, friendliness, and attention to detail never go unnoticed. They always make me feel welcome and ensure that the service is outstanding every single time.

The quality of service is consistently great, and it’s the dedication of staff like Chandima, Rashmi, and Chrish that makes Central Cafe stand out. Highly recommended to anyone looking for excellent hospitality and a wonderful dining experience. Thank you for always making my visits memorable! ⭐⭐⭐⭐⭐

Excellent hotel - from airport transport to superb service & outstanding cuisine - can highly recommend !

Shangri-La Colombo was an absolutely stunning experience. The hotel is fantastic, with very clean rooms and restaurants, and the staff are extremely friendly. The food was also very good. I would truly recommend this hotel, and I will definitely be coming back. Thank you all

The staff were so friendly, location was excellent. Breakfast is brilliant.

This is a great hotel for an opulent stay in Colombo. The location is smack in the middle of most of the historic areas: Pettah and Fort are just across a canal, the One Galle Face Mall is attached to the hotel, and the sea is just across the street. Staff was always available and helpful to anything I requested. The room was modern and luxurious, with huge windows overlooking Beira Lake and the Lotus Tower. It had all the latest features, except a coffee machine. They did have a tea kettle, though. It was a large room, too, with a couple of beds and a pair of armchairs and coffee table. It was really relaxing, and provided a great base for my trip to Colombo. It's a bit on the expensive side, but well worth it for me.

BREAKFAST WAS AMAZING. THE ROOM WAS SPACIOUS AND THE CUSTOMER SERVICE WAS UNMATCHED. GREAT LOCATION AND VERY CLOSE TO THE MALL FOR SHOPPING. I WOULD DEFINITELY RECOMMEND ANYONE TO STAY AT THIS HOTEL.

Absolutely loved our time here. The outdoor bar area is the ideal place to relax after dark, with a warm, inviting atmosphere and perfectly curated lighting that really sets the mood. The cocktail menu is creative and thoughtfully crafted, and you can immediately tell the bartenders put real passion and care into every drink they make.

As the evening goes on, the whole place truly comes alive with an amazing vibe. Every staff member we interacted with was fantastic, friendly, attentive, and welcoming. A special mention to Rashmi, our waitress, who was exceptionally kind, attentive, and made the experience feel even more special.

Highly recommended for anyone looking for a great night out.

Great location and attached to the mall. The chefs during breakfast were brilliant and provided great service. Check in & Check out was a breeze. Beautiful views from the rooms.