Shangri-La Colombo

Hotels
•
Shangri-La Group
9.4 (2040 reviews)
1 Galle Face, Colombo 02 , Colombo , lk

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Variety in food
Cons:
Cleanliness issues
Slow check-in
Small room sizes

Categories

Cleanliness
8.26
Several reviews mentioned issues with room cleanliness and odors.
Service
10
Overall positive comments on the staff's responsiveness and service quality.
Location
9.73
Conveniently situated with easy access to shopping and city attractions.
Room Quality
8.77
Commentary on small room sizes indicates room quality is decent but not exceptional.
Amenities
9.72
Positive feedback on hotel amenities, including pools and dining options.
Value for Money
9.25
Reports of high prices but implies value due to quality service and amenities.
Food and Beverage
9.71
Review highlights impressive food varieties and quality.
Overall Experience
9.76
Mixed experiences but overall a positive experience with notable service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:05

Property Description

Luxurious Accommodations with Stunning Views
Shangri-La Colombo offers a luxurious stay in the heart of the city, with guestrooms featuring breathtaking views of the Indian Ocean, Beira Lake, or the cityscape.

Gourmet Dining and Entertainment
Indulge in a culinary journey at the hotel's innovative restaurants and bars, from savoring tasty steaks and seafood grills at Capital Bar & Grill to experiencing authentic Chinese cuisine at Shang Palace.

Relaxation and Wellness
Unwind at Chi, The Spa with holistic therapies, stay fit at the Health Club with top-notch equipment and trainers, and enjoy daily buffet meals at Central Restaurant.

Experience luxury, dining, and relaxation at Shangri-La Colombo - your ultimate destination in the city.

Important information:

Children under the age of 6 years can enjoy meals at no extra cost in all day dinning when accompanied by a paying adult. Children between 6 and 11 years also enjoy a 50% discount on meals. Children of and above 12 years are considered as adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.4
Based on 2040 reviews
Cleanliness: 8.26
Service: 10
Location: 9.73
Room Quality: 8.77
Amenities: 9.72
Value for Money: 9.25
Food and Beverage: 9.71
Overall Experience: 9.76
R
Rajanbabu Ratnasighamany • solo_traveller • ch
9
2026-05-24 • via Nuitee
M
Mahmoudi • couple • ae
10
2026-05-23 • via Nuitee
N
Nikolaos • couple • gr
8
2026-05-23 • via Nuitee
B
Bushra Iqbal • solo_traveller • pk
10
Pros:

Breakfast, staff friendliness and support and location

Cons:

Another option of restaurant

2026-05-22 • via Nuitee
A
Anilkumar • couple • ae
9
2026-05-21 • via Nuitee
R
Renu • couple • mu
10
2026-05-21 • via Nuitee
E
Edward • couple • gb
10
2026-05-20 • via Nuitee
A
A • couple • gb
6
Love stay
Pros:

The lobby was a beautiful place to meet guests.

Cons:

The breakfast was so underwhelming and no coffee machine in the room felt dated.

2026-05-18 • via Nuitee
E
Egor • couple • ge
10
2026-05-17 • via Nuitee
H
Hemal • couple • ie
10
Best hotel in Colombo
Pros:

I recently stayed at Shangri-La Colombo on the 30th for one night, and it was truly an outstanding experience from start to finish.

From the moment we arrived, “Samdura” at the front desk welcomed us warmly and handled our check-in process professionally and efficiently. Her friendly attitude and excellent hospitality immediately gave us a wonderful first impression of the hotel.

Later that evening, my friend and I visited Capital Bar & Grill. The atmosphere was fantastic, with a lively ambiance and an amazing live band that made the night even more enjoyable. We had a few drinks, and the service we received was exceptional. “Dilshan,” the bartender, provided excellent service and made sure we had a great experience throughout the evening. “Nipuna” was also top-notch in customer service, being attentive, professional, and extremely welcoming.

The hotel rooms were very quiet, comfortable, and beautifully maintained, making our stay relaxing and peaceful. The pool area was spotless and offered stunning views, which added to the luxury experience. The food was also absolutely delicious, with every dish being full of flavor and well prepared.

Overall, our stay at Shangri-La Colombo exceeded expectations. The excellent hospitality, beautiful facilities, delicious food, and outstanding staff made this a memorable visit. I would highly recommend this hotel to anyone visiting Colombo and look forward to returning again in the future.

2026-05-13 • via Nuitee
P
Prasad • couple • au
9
2026-05-11 • via Nuitee
Z
Zulaikha • extended_group • mv
9
Shangri La Colombo - always delivers, personal touches and special requirements are met with a smile
Pros:

the selection provided at the Horizon Club was more than enough and I used their service more than the main buffet, which I visited once and as always it was exceptional, varied choice to suit all needs.
Thank you to the wonderful team at the Club, so very helpful and attentive.

2026-05-11 • via Nuitee
V
Vikram • couple • sg
8
Value for money when there are hardly any tourists in the hotel was poor
Pros:

Staff helpful. Rooms good.

Cons:

The quality of food was bad.

2026-05-11 • via Nuitee
M
Moshiur • couple • bd
10
Excellent comfort!
Pros:

Excellent location, cleanness, quality control, good service and excellent food

Cons:

Nothing!

2026-05-10 • via Nuitee
K
Kristy • solo_traveller • gb
9
Stunning!
Pros:

Stunning in every aspect.

Cons:

We weren’t there long enough!

2026-05-10 • via Nuitee
C
Carolyn • couple • us
10
2026-05-09 • via Nuitee
S
Serhii • family_with_children • nl
7
For this service is too expensive
Pros:

Service is ok

Cons:

Chinese restaurant is VERY BED ,pecking duck cost around 250 Euros,but was terrible,we leaved all . Everything that was prepared in the Chinese restaurant was simply awful. The same applies to the dinner at the main restaurant. The breakfasts were fine. I would not recommend ordering food in their restaurants.

2026-05-08 • via Nuitee
N
Natalie • extended_group • au
9
Great luxury stay to finish off a Sri Lanka
Pros:

Great way to end our stay in Sri Lanka. Beautiful hotel and easy access to the airport. Recommend getting the Executive Suite so you can access the lounge.

Cons:

Nothing

2026-05-07 • via Nuitee
J
John • solo_traveller • au
10
A perfect hotel for a stay in Colombo !!
Pros:

Beautiful property, wonderful staff, great food, great pool

Cons:

Zero

2026-05-04 • via Nuitee
M
Monette • solo_traveller • ph
9
Pros:

Location close to the mall

2026-05-03 • via Nuitee