Harbour Hotel & Spa Christchurch

Spa out of use

The room was not that big also i did not book what they call a cosy room just as well
Obviously the weather was hot you cant open the window fully
Also it said breakfast included it is only continental

The room I felt was very tired, (a crack in the basin which was filled with filler not repaired), the bathroom was dated, the room needs a paint around the door, the fridge in the cupboard was acting more like a heater making the room really hot. (so hot I'd say it felt like a fire risk).. A fan that did nothing (you need AC), and a ant problem not just on the terrace but also on the bed side tables. But overall the room was also very tight for space. Parking that was slightly chaotic, luckily i lucked in when someone left, Although we had a great anniversary break, I'm sorry but the room was a bit of a disappointment. Also as my wife is coeliac there was some part of the breakfast that could not be provided, it seemed very poor that those items were not replaced with either duplicates or replacements of things that are gluten free. (BTW hash browns ARE gluten free!). Good coeliac experiences spread fast in their community (as do bad), This is an untapped resource as far as your hotel is concerned. (Note the Jetty is great for this and has a good reputation, and the reason we chose you)

The rooms are very hot

Booking.com didn't indicate that the Spa.and.pools.were closed for.refurbishment.

The food was terrible. Such bad quality Fish lasagne.was days.old. Dry, overcooked. Cheap ingredients. Tasted like a dolmio bechamel sauce. That cost £26. Horrendous. Starters were overdone standard toast with dips. The mayonnaise/ tomato.sauce dip sums up the place. Overpriced. Trying to be highly end, but is definitely not.

Booking.com indicated that breakfast is included. On arrival we were informed that breakfast is included, but only continental. Again, thus wasn't indicated when I booked.

The trip was a treat for my partner. Standing there complaining was not an option. Disappointed.
AVOID

At the last minute was told the wet spa facilities weren’t available because refurbishing was running late which wasn’t so bad itself but also that there was a site office right outside one of our windows and the other window had the site skip bin underneath

There were no external tables with sun umbrellas in the garden areas overlooking the sea / bay. So little opportunity of sitting outside in the sunshine to admire the sea setting. Room was small, no air conditioning, adjacent to car park noise, and not cleaned well each day. Car park totally overcrowded and double parked so you could be hemmed in.Little internal sitting areas. Basically very overpriced for what you get £260 + per night - value nearer £160.00 per night.

Unfortunately the spa was shut which wasnt advertised when we booked. No aircon in rooms

Room was unbearably hot. No proper preparation made to cool the rooms - the heat wave was forecast. The single old fashioned fan was woefully inadequate.

Unfortunately the spa was closed for refurbishment, as the time to finish the work has been extended several times. Wedding parties made some of the public areas quite crowded. Parking was a little chaotic but the hotel tried hard to make it work.

Difficult to say goodbye!