Oak Ray Heritage Hotel

Hotels
8.3 (280 reviews)
67/69,Rajapihilla Mawatha , Kandy , lk

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
BBQ facilities
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Stunning views
Friendly staff
Delicious breakfast
Cons:
Drain smell in bathroom
No parasols by the pool
Loud music during Christmas dinner

Categories

Cleanliness
7.51
Some reviews mentioned a drain smell in the bathroom and the need for better bathroom cleanliness.
Service
8.98
Staff were described as friendly and accommodating.
Location
9.02
Great location with stunning views of Kandy and easy access to the town.
Room Quality
7.97
Rooms and bathrooms were clean overall, though there were some minor issues.
Amenities
8
Amenities were generally good, with a nice pool, though lack of parasols was noted.
Value for Money
8.46
The experience was mostly positive, justifying the cost.
Food and Beverage
8.01
Breakfast was delicious, but there was a desire for more herbal tea options.
Overall Experience
8.48
Overall experience was positive despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:06

Property Description

Central Location in Kandy
Located in the heart of Kandy, Oak Ray Heritage Hotel offers convenience and accessibility to major attractions such as Kandy City Center and Sri Dalada Maligawa.

Diverse Dining Options
Indulge in a culinary journey at our on-site restaurant, serving a variety of Chinese, Indian, and Asian dishes. Special dietary requests for vegetarian and halal meals are also accommodated.

Modern Amenities and Services
Experience comfort and convenience with our 24-hour front desk, business centre, valet parking, and complimentary WiFi. Benefit from additional services like airport transfers and room service during your stay.

Book now to enjoy a seamless blend of luxury and convenience at Oak Ray Heritage Hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 280 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.48
L
Lee • couple • gb
6
Great room,great view restaurant could of been more welcoming
Pros:

The hotel was pleasant but when we arrived we popped to the restaurant for a quick bite, the manager was busy trying to sort a wedding that was happening & had no time for us, which left us feeling a little disappointed. We went elsewhere for food. Room was lovely but for the wedding no other guests around.

2026-05-29 • via Nuitee
H
Hayley • family_with_children • nz
5
Stay for the view but not much else
Pros:

The view…

Cons:

Poor communication from staff. We checked in and I’d already requested a late check out and was responded to with “subject to availability “ despite it being check in day. On arrival the man at the desk was more interested in telling me I have to pay for a late check out abruptly when all others in our two week trip gave 2hrs free. He also failed to advise a wedding was there the next morning and told us breakfast was until 9:30am. At 8am we got woken up by a call from the lady at the desk telling us to hurry we have 15mins before breakfast ends. What?! So we dressed and hurried upstairs. Food was off a menu only, my brother ordered the local option which all curries came STONE COLD. He asked 3x for milk for the coffee. I specifically booked the hotel for the view and restaurant area to be able to sit and enjoy it. Extremely disappointing. The sheets and pillows are also marked and need bleaching or replacing.

2026-05-28 • via Nuitee
A
Abdalrahman • extended_group • iq
9
Pros:

Very nice people and great hospitality

2026-05-26 • via Nuitee
T
Tobias Mast • solo_traveller • de
9
Pros:

Sehr nettes Personal. Das Zimmer war sehr groß und komfortabel, es hatte alles was man benötigt. Sauber und das beste zum Schluss eine wunderschöne Aussicht über Kandy.

Cons:

Kleine optische Mängel aber hat den Aufenthalt auf keine Fall weniger schön gemacht

2026-05-26 • via Nuitee
A
Abeywarna • solo_traveller • lk
8
Pros:

The view of Kandy city at night was amazing.

2026-05-22 • via Nuitee
R
Rokas Kubilius • solo_traveller • no
8
2026-05-22 • via Nuitee
M
Mohamed • couple • fr
7
Bon rapport qualité prix
Pros:

La vue depuis la chambre est magnifique
Environ 15 min pour accéder au centre ville
Le cadeau offert par l’hôtesse à la fin du séjour est apprecié

Cons:

Pas de bon café
Petit dej copieux
Non recommandé pour les personnes âgés car il y a une rompe pour arriver à l’hôtel

2026-05-21 • via Nuitee
M
Mariam • extended_group • ae
10
Pros:

Absolutely loved the room! Has an amazing view, very spacious, very clean and really comfortable. Location is also nice

Cons:

Bathroom has transparent glass windows which doesn’t have an option to be completely opaque, would’ve appreciated good blinds to block the glass window.

2026-05-20 • via Nuitee
S
sheela • extended_group • lk
9
2026-05-19 • via Nuitee
S
sheela • solo_traveller • lk
9
2026-05-19 • via Nuitee
S
Sahana • solo_traveller • au
8
Pros:

Location, staff and room was okay, its pretty much what you pay for.

The staff let us check in early which was very kind of them.

Cons:

The pillows smelled like sweat and didn't look like they were cleaned or washed, I had to put them outside because the stench was bad.

WiFi was also pretty bad.

2026-05-13 • via Nuitee
H
Hewitt • couple • au
10
Perfect
Pros:

Amazing views from balcony. Dinner and breakfast were good. Staff were extremely kind and helpful.

2026-05-12 • via Nuitee
A
Anon • family_with_children • qa
9
Overall, a pleasant stay with spacious rooms, beautiful Kandy city views, good dinner.
Pros:

The hotel has an amazing view overlooking Kandy city, and the rooms are spacious and very suitable for families. The dinner was enjoyable with good food, and the staff were very kind, polite, and professional. Overall, it was a pleasant stay.

Cons:

The breakfast was average, especially the bread selection and variety of food, which could be improved. There were not enough staff members available to attend to guests quickly. In addition, the swimming pool and lobby cleanliness need better maintenance.

2026-05-12 • via Nuitee
K
Kalana • solo_traveller • lk
8
2026-05-11 • via Nuitee
J
Jonas • couple • dk
10
Pros:

Honestly nothing bad to say, we’ve stayed multiple places on our trip, and this was by far the best place.

Cons:

It’s on a hill, so be prepared to walk a bit

2026-05-09 • via Nuitee
M
María Eugenia • couple • ad
10
2026-05-07 • via Nuitee
A
Alden • couple • au
8
Pros:

Amazing views, good pool, and reception staff are helpful.

Cons:

Multiple staff asking for good reviews and to put their names in it. Restaurant staff all on phone calls while we waited for service.

2026-05-07 • via Nuitee
V
Vishwa • couple • lk
10
Beautiful places good hospitality 
Pros:

For all

2026-05-05 • via Nuitee
L
Laila • solo_traveller • fr
8
Pros:

The highlight of this hotel is the amazing view on the lake and the very professional staff working there.
Special greetings to:
- the manager & the receptionists who perfectly handled the situation and made our stay enjoyable.
And
- the restaurant team.
Thanks to all.

Cons:

The linens with stains and/or wholes should be replaced and never used again. It gives a bad impression of the hotel

2026-05-04 • via Nuitee
C
CHRISTELLE • extended_group • fr
8
Juste une nuit de passage
Pros:

Très belle vue

2026-05-02 • via Nuitee