Guildford Hotel

The entry to the hotel after hours and before hours is a hassle as have to walk long way to car park.

Reception doesn’t open until 10am and closes by 10pm for check in.

The amenities provided is good BUT it wasn’t prepared or set up prior to checking in properly so had to ask at reception.

At time of booking, I didn’t realise that accomodation was on top of a the pub/pokies bar. Therefore the smell in the room is choked with smoking smell, however to overcome that is to have air conditioning on at all times.

Music playing until nearly midnight.
Toilet seat had a crack and shower tap was broken. A male staying a few doors down was smoking in the toilet and it was coming in my room, there is a gap between door and floor.

Did not like the fact that the rooms were not very clean the kettle was extremely dirty yeah with chemical taste and milky spoons residue no spoons in the room no Michael wave and that would be that all how comfy with a beds you I'm asking you I don't know it was just it wasn't it wasn't comfortable but it wasn't uncomfortable it was just it was adequate yeah

Toilet had broken seat very uncomfortable and smelly ar times

More coffee satchels available.

Very noisy even on a Monday night. Didn't feel safe for a solo female traveller.

The drain in the shower. Really needs to be fixed. It leaks as well in the women’s showers.

The apartment had wasn't thoroughly cleaned. There was dust found in the living room and bedrooms, on distant surfaces such as on lower shelves, in the corners, and the wardrobe in one room had mould inside. The apartment had noise pollution from the pub below, and the whole apartment smelt of smoke. One our second night, we had to find alternative accommodation after 11pm because the electricity was out for more than 3 hours, the fire alarm was faulty and resounded for more than an hour. We checked out early than booked the next morning, to find the premises still without electricity. I am yet to be refunded for the last night and I have not received an email response.

Rooms are above the very loud pub, and the music and people's voices are really disturbing most of the night.
However, we had a confirmed reservation for a deluxe family room; after arrival, the staff tried to convince us that our reservation was for a double room. Finally, they acknowledged that the family room is occupied and proposed two double rooms with a shared bathroom, which was not really convenient for us.
The rooms are quite old and need renovation.