Titanic Hotel Belfast

The noise was incredible all night, had booked an executive room which wasnt cheap, most of toiletries were empty, bed was really uncomfortable and went down in centre! Could hear conversations in other rooms and the noise in corridor all night was awful. There was noise from outside aswell but with location I expected that. When I mentioned about noise on the checkout the female receptionist completely ignored me. The young guy who checked me in was more than pleasant and helpful, definitely not the same experience checking out. Very disappointing stay in what was supposed to be a treat.

I felt the background music wasn’t exactly fitting for a hotel with so much history.

The bar area could do with a few more high tables for eating. Breakfast could have been a bit better, needed tomatoes or beans etc plus not a lot of choice for our 9 year old Grandson, he would have loved pancakes or waffles.

Our room was extremely claustrophobic, we were overlooked by a large grey wall and other rooms making the room very dark with no privacy. The rooms facing us all had sheer curtains offering them privacy, we did not have the same privilege, we had to close the blackout curtains to keep our dignity which made the room even darker as the lighting is not great. Our bed consisted of 2 single beds pushed together with no attempt to disguise the fact, this made sleeping extremely uncomfortable. The pillows were very flat and uncomfortable. I have stayed here before and haven't experienced this the other times so maybe just a bad room? We had to leave early due to a family emergency, in doing so I left a blouse on a hanger as id planned to carry it like such to the car. When I phoned up the hotel to ask them to put it aside for me the receptionist said she had no record of my stay and that the name didnt match the record for the room, I explained that I had booked through booking.com and had receipts to prove my stay, also the card that the room cards came with. She then back tracked and said she found my details, after less than 1 minute on hold she informed me I had left nothing behind and hung up. I rang back the next day to speak with a different member of staff, I explained my situation and assured him I had definitely left the blouse in the room, if it was discarded I would not cause a fuss but would like the decency of an honest reply. I was assured I would receive a follow up call after lost property was searched, 4 days later I am still waiting on a response.

Lots of young staff that didn’t quite know what good customer service was. Said to bring my bags to room however had to go down stairs after still not arriving for over half an hour. Had a meal in restaurant and tables were not cleared around us and meal was not as good as I was hoping. Overpriced.

Didn't like the fact that I had to send back my overcooked steak and the replacement was still not as medium rare as I would have liked.
Lack of nearby alternative eateries but understand that area is still under development

Shower could be better

Rien

Food/snacks in the bar very poor value for money, not as described on the menu, long wait for service.

Comfortable and clean

My room was situated next to the air conditioning and heating systems and I could hear it and feel the vibrations 24 hours. I couldn’t get served at the bar on two separate occasions because the staff seemed to be more concerned making cocktails, collecting and cleaning glassware. It was a Saturday afternoon and night, but they should be able to predict this and flex the staff accordingly. Very poor customer service in this area.

Customer service none exsistant. Tyler on reception was good. But Bar restaurant staff ignored you. Had to go bar to ask for a drink. Plenty of staff on but they just stood around chatting. Breakfast staff poor. Waited for coffees and had to ask 2 staff before going to desk to enjoy. I said to one will you follow request up and he said she will do so I had to do myself. Food very under par at breakfast. Although good at dinner. Two staff had an argument at the side of our table. Spilt food on floor not mopped up. Room noise unbearable. No sleep. Road noise. Windows nut double glazed to block it out. Room over hotel generator or air con unit. Noisy all night. No sleep. 3 in the room but teas and coffees only set for 2 and just enough for one drink . A bit mean with these.