The Taj Mahal Palace, Mumbai

Hotels
9.2 (3265 reviews)
Apollo Bunder Road The Taj Mahal Palace , Mumbai , IN
+91 22 6665 3366

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Warm, polite and attentive staff
Excellent food options
Strong facilities (pool, jacuzzi, lounges)
Complimentary upgrade/ thoughtful gestures
Seamless transfers and suite check-in
Cons:
Perceived as expensive / value concerns
Small room size for some guests
Breakfast service and occasional food quality issues
Slow service at times and management/communication failures (refund/conflicting explanations)
Poor noise insulation in rooms
Filthy iconic carpet reported

Categories

Cleanliness
8.8
Generally good cleanliness reported, but a notable complaint about the iconic central-stair carpet being filthy lowers the score slightly.
Service
9.8
Staff repeatedly praised for warmth, politeness, attentive gestures (upgrades, transfers, in-suite check-in, helpful ambassadors); occasional slow service, breakfast service lapses and one serious management/communication failure temper an otherwise excellent service record.
Location
10
Location consistently described as excellent and a primary positive across multiple reviews.
Room Quality
8.6
Rooms feel palatial for many guests but there are recurring negatives: small room size for some, lack of noise cancellation and a few missing small amenities (hand towel, emery board).
Amenities
9.8
Facilities including pool and jacuzzi, lounges and transfer services are praised; overall amenities are a strong point for guests.
Value for Money
7.6
Perceived as a bit expensive by guests and value was reduced by disappointing breakfast quality/service for some and an unresolved refund/communication issue, lowering value perception.
Food and Beverage
9.4
Food is frequently described as excellent and abundant; however breakfast service and occasional food/service quality issues were reported, preventing a perfect score.
Overall Experience
9.6
Most guests describe exceptional, fairytale or magical stays with strong praise for staff, location and facilities; isolated service/management and value issues moderate the overall score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious 5-Star Deluxe Hotel
The Taj Mahal Palace, a historic landmark since 1903, offers a majestic stay opposite the Gateway of India.

Dining Extravaganza
Indulge in a culinary journey with 9 restaurants, featuring Wasabi by Morimoto and the Golden Dragon Chinese Restaurant, offering a range of exquisite cuisines for every palate.

Unmatched Luxury and Services
Enjoy stunning views from elegantly designed rooms, equipped with modern amenities. Pamper yourself with butler service, rejuvenating spa treatments, and exclusive shopping options.

To experience opulence and impeccable hospitality at The Taj Mahal Palace, Mumbai, book your stay now.

Important information:

For Indian guests, cash settlements of INR 50000 and above will require a pan card copy during check out.

Early Departure Fees: Please note that the guests have to confirm the check-out date at the time of check-in.

The guest can modify the check-out date and will be charged a 100% retention for the change.

If the same is not done at check-in, early departure fees will be applicable. Not applicable for nonrefundable rates.

Please note that outside food is not allowed in the hotel premises.

The health and safety of our guests and associates is our utmost priority and we look forward to welcoming you at the hotel.

The Taj Salon is available with prior appointment from 09:00 to 20:30 hrs daily.

The J Wellness Circle is available with prior appointment from 08:00 to 23:00 hrs daily.

The Gymnasium (lockers and changing facility) is operational from 07:00 to 22:00 hrs daily. The steam and shower facilities are available;

The Swimming pool is operational from 06:00 to 22:00 hrs dailyPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Location

Property Video

Guest Reviews

9.2
Based on 3265 reviews
Cleanliness: 8.8
Service: 9.8
Location: 10
Room Quality: 8.6
Amenities: 9.8
Value for Money: 7.6
Food and Beverage: 9.4
Overall Experience: 9.6
S
Saleh Alantere • family_with_children • kw
9
Great, a bit expensive
Pros:

Location
Staff
Facilities

Cons:

Room size
Cost

2026-10-30 • via Nuitee
W
William • couple • gb
10
2026-10-29 • via Nuitee
A
Andrew • solo_traveller • gb
10
Exceptional stay in an exceptional Hotel
Pros:

Location, staff, food all excellent

Cons:

Nothing

2026-10-29 • via Nuitee
R
Rizwan Seth • family_with_children • gb
2
2026-10-29 • via Nuitee
L
Laura • couple • nl
10
Taj Mahal Magical Indian experience!
Pros:

Fantastisch natuurlijk! Alles top geregeld van de transfer vanaf vliegveld tot de suite, vriendelijk staff, zalig eten, attente service zoals geld wisselen bij de cashier of check in in je suite regelen. Lokatie prachtig!

Cons:

Taj Mahal is grandeur , glamour , excellente service - what’s not to like!

2026-10-27 • via Nuitee
M
Mariella • couple • lu
10
Fairytale stay
Pros:

The hotel feels like a palace.

Cons:

Slow service in some occasions and long waiting time for breakfast.

2026-10-27 • via Nuitee
H
Henrietta • family_with_children • gb
9
2026-10-26 • via Nuitee
M
Margaret • couple • gb
10
Brilliant stay at the Taj Palace.
Pros:

Breakfast in the Sea Lounge was excellent. The morning when there was such a queue we went to the lounge was not as good.

Cons:

Very small points but I would have liked a hand towel for drying my hair and an emery board in the personal pack in the bathroom.

2026-10-25 • via Nuitee
M
Marwan • family_with_children • om
10
2026-10-25 • via Nuitee
D
Diwakar • couple • np
10
2026-10-24 • via Nuitee
N
Nikunj • couple • in
10
Just awesome.. excellent hospitality!
2026-10-23 • via Nuitee
R
ROY • family_with_children • mu
10
Pros:

I like the warmth and politeness of all the staff
Miss Mehwish is an excellent ambassador of Taj Palace a classy and very polite person.
There is food for all tastes and in abundance. I really appreciate the English blend.with Bharat . All in all for my first visit I am thrilled. I chose Taj upon the advice of my late mum who advise me whenever I visit India stay at the Taj. I have now understood why she insisted.

Cons:

To be honest I did not see any flaws.

2026-10-23 • via Nuitee
S
Soedesh • extended_group • nl
10
Pros:

alles

Cons:

niks

2026-10-23 • via Nuitee
H
Hafiza • extended_group • gb
1
Luxury Brand, disappointing service and conflicting explanations
Pros:

The complimentary upgrade was a lovely surprise and made the experience feel extra special. It was a thoughtful gesture that was appreciated.

Cons:

The stay was arranged for my mother and sisters, having highly recommended the hotel on the strength of my own previous positive experience.
The hotel failed to fulfil a special request it had acknowledged: the planned surprise welcome was not provided. This was a disappointing start to a stay with a luxury brand.
The breakfast was disappointing in terms of both service and food quality. The service did not reflect the attentiveness expected of a luxury hotel, and the food did not meet the standard anticipated
Following a disappointing breakfast, we understood at checkout that our stay would be made complimentary. We expected the hotel to honour that commitment.
After five working days, we chased the refund with Dinesh Rokade. Management told the person who booked that no offer had been made, yet separately told the guest that third-party refunds could be complicated.
These conflicting explanations are unacceptable and contradictory accounts for a luxury brand such as Taj.
We have formally complained to hotel management and the India Hotel Company CEO.

2026-10-23 • via Nuitee
A
alexandra • extended_group • za
8
Pros:

Pool and jacuzzi were lovely-wish it was real grass instead of fake

Cons:

touristy.also they need to replace or clean their iconic carpet going down their central stairs-it was filthy

2026-10-22 • via Nuitee
A
Ameesh • family_with_children • gb
10
2026-10-22 • via Nuitee
S
Sharifa • couple • ae
8
Very nice hotel, amazing location. Noise cancellation doors and walls should be fixed
Pros:

Location, staff and restaurant options are amazing

Cons:

Rooms lack noise cancellations and you can hear everything around you which I didn’t like

2026-10-22 • via Nuitee
A
Ali • solo_traveller • ae
1
Pros:

I paid a very high amount for this hotel, including the service charges, but unfortunately, the hotel is not clean, and the staff are uncooperative and unhelpful. They show very little consideration for elderly guests and provide no proper assistance. This is extremely disappointing and unacceptable given the amount I have paid. I expected a much higher standard of cleanliness, service, and care.

Cons:

I paid a very high amount for this hotel, including the service charges, but unfortunately, the hotel is not clean, and the staff are uncooperative and unhelpful. They show very little consideration for elderly guests and provide no proper assistance. This is extremely disappointing and unacceptable given the amount I have paid. I expected a much higher standard of cleanliness, service, and care.

2026-10-22 • via Nuitee
A
ahmed • couple • ae
9
2026-10-21 • via Nuitee
P
Peter • couple • gb
10
Pros:

Iconic hotel in a great location. Service was second to none and the pool area provides a peaceful oasis in the centre of the city.

Cons:

Nothing g

2026-10-20 • via Nuitee