SUN1 BLOEMFONTEIN

Safety is becoming a problem in parking

Checking in took long..
In the morning your staff making noise

Everything

The room its not meant for 3 adult sharing, firstly its so small with one small window
Secondly the aircon is not working
Thirdly the room is so small no movement can be made.
Forthly no wardrobes/cabinets clothes must be on the floor in this small room, no table, no charging points we were charhing at the reception. If it wasn't the fact that i booked through Brookings.com i would have canceled my bookings but thought that i w8nt get my refund now to go and book another accommodation let us stay. On the window there is a big growing tree that is blocking the view we can't see outside we only see the tree. The toilet paper is the brown not wven one ply, 🙄🙄🙆🙆🙆

There is nothing I didn't like

Lack of twin plug socket.

I have phoned to ask if we can check in early by 12 so that we can arrive at event on time but when we got there 😔 we were told we can't they still busy cleaning.

There is nothing I did not like

The noise that other people wear making

There was an administrative error between bookings.com and Sun 1. This resulted in 2 random men being given the key card to my room and finding me inside when they opened the door.The lady who was then sent to my room (Lesego; based on the name tag she had on her shirt) to investigate the occurrence; then proceeded to try and place the liability for the error and the potential dire consequences that could’ve resulted from it on me. What was said to me in this regard was that bookings.com and Sun 1 are not interlinked and even though I sent a message that was acknowledged, responded to and undersigned (Sun 1 Team),the Sun 1 Team was unaware of my booking and of that communication. And that after communicating online with the sun 1 team I should also come and do it in person in order for my communications with them to actually be noted.

Her address came with a slight passive aggressiveness in her tone. It was accusatory and had an unwillingness to acknowledge the context I was trying to explain to her even when I showed her confirmation. Which I found to be unfair, unwarranted and I did not appreciate it given the circumstances.

The interaction ended inconclusively. No further clarity on the situation, no accountability or apologies were tendered since the moment the lady came to address me at my room door.

I’m both perplexed and concerned by the situation to this very moment because
why was reception unaware that room 123 was occupied from 11:00 - 20:00? (20:00 being the time that the male guests accessed my room). Why was the team at Sun 1 unaware for the whole day that the guest in room 123 didn’t check out?
And furthermore; why did the cleaning lady knock on my door and hospitably ask if I wanted cleaning if the team was in actual fact unaware that a guest was still occupying room 123?

As a first time Sun 1 Bloemfontein guest this occurrence and how it was handled totally marred my perception of Sun1. Unrelated, but the sheets in the bunk were also torn.