Hotel ZaZa Houston Memorial City

Hotels
9.3 (332 reviews)
9787 Katy Freeway 77024 , Houston , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Outstanding, attentive service (William, Kelley, Ashmely, Betty, Peppermint Patty)
Excellent food and restaurant (Tipping Point)
Convenient, walkable location with many restaurants nearby
Well-appointed, stylish rooms with comfortable beds
Helpful, accommodating staff for accessibility needs
Relaxing pool and pleasing amenities
Perceived strong value for money

Categories

Cleanliness
9.1
Housekeeping described as exceptional; no cleanliness complaints reported.
Service
9.7
Repeated praise for staff (William, Kelley, Ashmely, Betty, Peppermint Patty); service described as attentive, professional and above-and-beyond.
Location
9.5
Called a perfect/convenient location with many nearby restaurants within walking distance.
Room Quality
9
Rooms described as well-appointed, stylish and comfortable with good beds; positive room experience overall.
Amenities
9
Pool and on-site restaurant highlighted; overall amenities seen as relaxing and satisfying.
Value for Money
9.1
Multiple mentions of great value and a really great value all around.
Food and Beverage
9.6
Tipping Point restaurant repeatedly praised; food described as wonderful and beyond expectations.
Overall Experience
9.4
Consistently glowing stays cited (recommendations, repeat visits); described as amazing, luxurious and comforting overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodations
Hotel ZaZa Houston Memorial City offers elegantly designed rooms with modern amenities including flat-screen TVs, private bathrooms, and some with balconies. Each room provides a comfortable and stylish retreat for guests.

Dining and Entertainment
Indulge in a delicious American breakfast each morning at the on-site restaurant or unwind with a cocktail at the bar. With an additional restaurant on the premises, guests can enjoy a variety of dining options without leaving the hotel.

Convenient Facilities and Services
From the outdoor swimming pool to the fitness center, Hotel ZaZa Houston Memorial City provides ample opportunities for relaxation and recreation. The 24-hour front desk, business center, and proximity to popular attractions make it a convenient choice for both leisure and business travelers.

Experience luxury and convenience at Hotel ZaZa Houston Memorial City. Book your stay now for an unforgettable experience.

Important information:

Please note that for rates that include breakfast, one voucher is provided each day of the guests' stay, to be used towards the the cost of breakfast.

Please note the shuttle service is only available on Friday and Saturday.

Reservations Required at the Pool during COVID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Property Video

Guest Reviews

9.3
Based on 332 reviews
Cleanliness: 9.1
Service: 9.7
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9.4
A
Abdullah • solo_traveller • sa
9
2026-10-21 • via Nuitee
A
Abdullah • solo_traveller • sa
9
2026-10-20 • via Nuitee
D
Denise • extended_group • us
10
2026-10-14 • via Nuitee
L
Leendert • couple • nl
8
2026-09-08 • via Nuitee
C
Cayden16 • Couples • Spring, Texas
10
Above and beyond
Pros:

Our waiter William provided excellent service! He was attentive, friendly, and made sure we had everything we needed throughout our meal. He was very professional and welcoming, and truly made our dining experience even more enjoyable. Great service from start to finish! Food was fresh and beyond expectations

2026-08-28 • via Tripadvisor
T
T9201FEstephaniev • Couples
10
Amazing experience
Pros:

It was such an amazing experience. Love everything about it. William is phenomenal. Great customer service

2026-08-28 • via Tripadvisor
W
W3590ECjustinl • Family
10
Excellent Staff and Amazing Rooms
Pros:

We stayed at this property while our home construction project was being finalized. We informed the property out of our state that because of the timing of our new home construction our two boys would be starting their first day of school from the hotel lol.

The staff here couldn’t have been nicer. The front desk, the valet, restaurant staff, housekeeping - exceptional service top to bottom.

A perfect location with lots to do if you’re visiting. It helps there’s a lot of great restaurants in the same vicinity walking distance if you’re up to it, which is rare for Houston.

Well appointed rooms with comfortable beds. A really great value all around.

10 out of 10 would recommend this to visitors.

2026-08-24 • via Tripadvisor
R
rachaelmS2480UG • Business • San Diego, California
10
Best place in Houston
Pros:

I come back every month for work and I am ALWAYS impressed and treated like. VIP/ZIP! The rooms and food are amazing and WILLIAM in the restaurant goes above and beyond every time! If you had not had a chance to stay, you should! As usual, I’ll be back!

2026-08-13 • via Tripadvisor
D
Dean • solo_traveller • ca
10
2026-08-12 • via Nuitee
C
clarencec384 • Couples
10
Birthday for my wife
Pros:

Memorial in Houston had a wonderful atmosphere. Zaza was most accommodating to us. My wife is in an electric wheelchair due to health and we use a Hoyer lift to transfer from chair to bed. The hotel staff made sure it would all work safely. Special thanks to Kelley, Ash, Kyle and the hotel manager you all made it a great Birthday weekend for us.

2026-08-09 • via Tripadvisor
G
G556BRscottm • Couples
10
Great idea for a quick couples getaway
Pros:

We had a great quick couples getaway for one night. William at the restaurant was great. Pool was relaxing.

2026-08-08 • via Tripadvisor
A
A810CVaaronl • Business
10
Great spot
Pros:

Great hotel and Ashmely is the best hostess!

2026-08-06 • via Tripadvisor
A
A8765FDangelam • Family
10
Recommending Hotel Zaza
Pros:

Another great stay in the Hotel Zaza Houston Memorial City. Great staff, beautifully designed rooms, and convenient location. Special thanks to Kelley at the front desk for her warm hospitality.

2026-08-02 • via Tripadvisor
E
Explore655292 • Friends getaway
10
I would come back!
Pros:

William at Tipping Point was a great server, and Kelly at the hotel reception treated us amazing as well. I enjoyed my stay there.

2026-08-01 • via Tripadvisor
C
clairegD50JO • Solo travel
10
ZaZa is the best! I’ll be back!
Pros:

I’ve stayed at the ZaZa Museum district before for a business trip in April, due to its location. I’m an interior designer, so I need to be closer to some meeting locations for this trip and the Memorial City location checked that box, and their design/decor is so fun and beautiful. I enjoyed my visit at the museum district location so much, I knew I needed to take advantage of this second location. It’s such a luxurious and comforting home base. The service is nothing short of spectacular on every level.

The Tipping Point restaurant at the Memorial City location is divine. Every meal was wonderful, and the service was amazing. Betty took great care of me the first night as my server, and William provided such wonderful service the second and third night as my server. This location has a lot of restaurants around, but the food and service is so good, I didn’t need to go outside of the hotel for meals.

Highly recommend!!!!

2026-07-30 • via Tripadvisor
T
Travel68598257659 • Couples
10
Excellent food and service
Pros:

Wonderful food and wonderful experience! William went above and beyond 🖤

2026-07-29 • via Tripadvisor
J
jacquez80 • Business
10
Phenomenal Service
Pros:

The entire staff was exceptional.....Ashmely is great!!

2026-07-28 • via Tripadvisor
J
J2062BItiffanyg • Friends getaway
10
Great stay, great staff, great food
Pros:

Hotel is nice, stylish. All staff we interacted with was warm and professional, but Peppermint Patty was amazing! Very attentive and outgoing.

2026-07-28 • via Tripadvisor
J
J1057NRkiml • Friends getaway
10
Great pool and great staff
Pros:

Had a great time at the pool. Patricia AKA "Peppermint Pattie" was great and very attentive. She was awesome and made the experience a fantastic one!

2026-07-28 • via Tripadvisor
K
kimbK6986QU • Friends getaway
10
Great experience!!!
Pros:

What an incredible experience!!! From checking in with Ashmely who made us feel so welcomed... to the mini moonpies delivered for bedtime... the king sized beds were so comfy! I will stay here every time we visit Houston! Loved every detail!!!

2026-07-27 • via Tripadvisor