Hotel ZaZa Houston Memorial City

The restaurant servers are very nice and friendly.

Beautiful interior design in the lobbies

Clean environment

My friend and I sat outside by the pool with my nine month old baby and our poolside server Patricia was so attentive. The service she provided was truly excellent.And when I asked if there was any coffee at five o'clock in the afternoon , she went and asked the kitchen to brew fresh coffee for me! She could have just said , no , we don't have coffee at this time of day , but the sleep deprivation of motherhood knows no bounds , and she went above and beyond for me!

Our stay here was nothing short of perfection! If you are looking for a getaway that perfectly combines top-tier accommodation with phenomenal dining, this is the place.
The Stay: The room was spotlessly clean, beautifully designed, and incredibly comfortable. The entire atmosphere is a peaceful retreat, made even better by the genuinely warm and attentive staff who go above and beyond.
The Food: The restaurant elevated our trip to another level. Every dish was a culinary delight packed with fresh ingredients and perfectly balanced flavors. A special mention to William for his recommendations—especially the brownie.
10/10 – Highly Recommended. They have truly mastered the art of hospitality, gastronomy and the awesome staff. We are already planning our next visit!

Hotel Zaza city center was wonderful. We enjoyed the spa and room service. The entire staff was kind and helpful. The room was clean and very comfortable. Walter delivered our room service and was very helpful and accommodating with the minor issue we had.

Great stay - rooms were well appointed, shower immediately hot, bathrooms impeccable. Superb staff throughout the premises - front desk staff always friendly and accommodating. Excellent service and recommendations provided in Tipping Point from William!

Spent the weekend to celebrate one of my bestie's birthday and everything was stellar from the time we got there until the moment we left. We were able to get a pool side cabana for the day thanks to Kelley at the front desk (and some chocolate covered strawberries!). We literally spent the entire day in the cabana. It was wonderful. Patricia at the pool was attentive and so much fun! We were so sad when she got off work. Food and drinks were ON POINT. I can't wait to come back!

What a wonderful birthday weekend. My friend and I stayed here for a weekend. We spent all day Saturday by the pool in cabana. We had a lovely experience. The staff was a delight. Patricia by the Pool took care of us; she kept the food and drinks coming! We just had a nice time relaxing, reading, swimming and talking. I couldn’t have had a better time. Kelley at the front desk answered all my questions upon check in and made sure we had all we needed. I felt like a true VIP! What a luxurious weekend.

Clean, beautiful.
Our amazing william was spatular, helped us through out our whole dine in. Will definitely be coming again only it he's here.

I had an absolutely wonderful time at hotel Zaza. William was my server and he took great care of me. Everybody was so attentive and made sureI experience was truly out of this world. Definitely recommend coming if you’re interested.

Very good experience! Very friendly and experienced server

Fantastic service at the restaurant! Loved the food. Not a big menu but everything is super tasty! Staff are kind, attentive. As a solo traveller this was extremely important: William in particular showed super professionalism- no fuss but always quick response and reading my mood. Will come here again not only to stay at hotel but also just for a relaxing evening on my own or with friends.

The stay was wonderful, beautifully designed rooms. Patricia at the pool at was absolutely wonderful! She was attentive not only to us, but to everyone around her. You could genuinely tell she cared about creating a great experience and atmosphere for every guest. Her kindness, professionalism, and attention to detail really stood out and made our time there even more enjoyable. Very appreciated!

Ashmely made my stay truly exceptional. From the moment I arrived, she greeted me with genuine warmth, professionalism, and a smile that immediately made me feel welcome. She went far beyond what is expected from a hotel receptionist, always attentive, patient, and eager to help with every detail.

What impressed me most was her ability to combine efficiency with kindness. No matter how busy the front desk was, Ashmely treated every guest with care and respect, making everyone feel valued. Her positive attitude, excellent communication skills, and dedication to customer service created an atmosphere that felt both professional and personal.

Employees like Ashmely are rare and unforgettable. She represents the very best of hospitality and is a major reason why I would gladly return to this hotel again. Thank you, Ashmely, for turning a good stay into an outstanding experience.

My husband and I came here to celebrate our first anniversary and we had a lovely experience! William took very good care of us at the restaurant and gave us excellent recommendations. We will definitely be back!

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